Daily cleaning, installation of cabin HEPA filters on flights from Caribbean to Tennessee
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Scores according to KAYAK customer reviews
"Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats."
Pros: "Friendly crew Flight left on time Refreshments were alright Thankful for the free WiFi"
Cons: "Seats were small Hardly any space below seat to store hand luggage Aisle was tight"
Cons: "Internet and plane was small and old"
Pros: "The crew was amazing."
Cons: "The seat backs are very uncomfortable for my neck & upper back. Difficult to tolerate, and gave me headache on each flight."
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."
Pros: "Crew was great. Seats were comfortable enough. Delta inflight app worked well for entertainment. I will even brag on the fact we took Offa full hour late but somehow landed 5 minutes after scheduled."
Cons: "Departure time"
Cons: "Seats are tiny"
Cons: "Seat wasn't comfortable"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Cons: "boarding was difficult. no rhyme or reason."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Pros: "Good snacks, comfortable flight."
Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Cons: "Terrible landing"
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Pros: "Nice updates"
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."
Pros: "The LGA team did great in difficult situation"
Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "They lost my bag."
Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Pros: "quick trip, no problems"
Pros: "Flights were on time and friendly attendants!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Cons: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Cons: "So so food. Terrible delay leaving Beijing. Gatemoccupied in SEA."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
"Better food please"
"Late to board late to depart captain gave inaccurate information"
"Delayed 1 h 40 mins"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Pros: "Very nice crew."
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "Free WiFi"
Cons: "Free WiFi"
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."
Pros: "Quiet, evening flight."
Cons: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "Pleasant and attentive crew"
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Cons: "Delayed was terrible. I arrived 7 hours later than expected."
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Cons: "It was OK, no big issues or concerns."
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Cons: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Cons: "Rude crew"
Pros: "The un seat entertainment"
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Cons: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Cons: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "That I arrived at my destination"
Pros: "I changed my reservation in Hartford. Crew were extremely helpful."
Cons: "I ended up getting to my destination 6 hours after what I had planned."
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Cons: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Pros: "Service and friendliness"
Cons: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Cons: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
"Smaller plane therefore, smaller overhead bins. my carry-on needed to be compacted if I had known in advance I could have done it before instead of in the isle."
Pros: "Awesome plane, clean"
Cons: "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."
Pros: "Had a 3 hour delay on this flight.. it was the third delayed flight I had in four months with United"
Cons: "Fix some aircraft to prevent future delays."
Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "The service of the air hostess."
Cons: "Definitely more space is better."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Pros: "Trenton was outstanding. Very professional"
Pros: "I liked the crew"
Cons: "Almost everything"
Pros: "Nice big plane, good movies, good overhead storage"
Cons: "Better food"
Cons: "Didn't get requested seats"
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Cons: "Cabin felt quite warm"
Pros: "The crew was polite and caring. Always making sure I had what I needed. The organization for boarding was fast and smooth."
Cons: "The airline has to create a policy that control more the misbehavior of children on board. If children are not controlled properly, the environment becomes very disturbing."
Pros: "Full flight but still received great care and attention from the crew."
Cons: "I do not like the in-seat screens that force you to watch advertising."
Pros: "Great in flight crew. Easy check in and boarding. Left on time. Arrived early."
Cons: "Really bumpy ride. I mean bumpy."
Pros: "Nice and helpful crew. Free entertainment was adequate."
Cons: "Flight was delayed for 1hr 15mins due to previous aircraft delayed arrival. Still, boarding went relatively quick afterwards."
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Cons: "The plane was almost unbearably hot prior to departure. We had to wait in the plane for ~25min due to an issue with the plane, and everyone was fanning themselves down. I actually was worried about the health of some of the older passengers on the plane. Bad experience overall."
Cons: "United should explain why they wanted to create the Basic Economy Category. What is the benefit for the airlines? I feel that they just took the lowest price they always offered and took away the flexibility we had."
Pros: "The staff was extra friendly. I had a good seat coming and goin. Flight was very smooth."
Cons: "No headphones were given. I left mine at home."
Cons: "Horible!!! Tanto tiempo viajando por United Airlines y nunca me habían cancelado el vuelo una hora antes como me sucedió el dia de hoy."
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Pros: "The crew were very polite and friendly"
Cons: "The only thing I didn't like was the seat were to small."
Pros: "Friendly staff"
Cons: "Multiple delays, rerouted 2 times, multiple seat changes"
Pros: "Friendly service"
Cons: "The 737-700r seating is really close when you have 3 big guys in the same row"
Pros: "Ease of check in"
Cons: "Delayed flight by hour and half. No digital entertainment available in the whole flight."
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Pros: "Had a complimentary drink given to three of us because some rain water leaked in as passengers were boarding the plane. The staff was excellent beyond that!!!"
Cons: "Our flight was late leaving and for some reason when I checked in on my phone it said I needed to see an agent for my seat assignment"
Pros: "Trip OK."
Cons: "If you need to cancel a flight wit Air Canada or Southwest you will have one year to use the cost of your flight as a credit. You must to be completely sure to fly with United. If you have to cancel, NO refund will be made. I try to change my flight to Canada and they impose a PENALTY of $200 per passenger!! (almost the price of each ticket). So, avoid United, unless you have no other choice."
Pros: "Having so many options to watch through the free wifi entertainment."
Cons: "It was so hot in the plane."
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "Crew was great!"
Cons: "Entertainment system did not work"
Pros: "Good service. Good communication from the pilot."
Cons: "Uncomfortable seats. Should be widerr."
Pros: "We upgraded and paid the expensive seats was nicer"
Cons: "that you had to pay so much more for extra space still in economy class"
Pros: "Blanket and small pillow. Puerto Rico crew sang Christmas song- very nice."
Cons: "No food in a 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight."
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Pros: "The Flight Attendant who was in the back of the place was awesome and very caring."
Cons: "Someone was sitting in my seats and instead of making him move they made us move and tried splitting up my wife and 6 month old child about 4 rows apart. The air started blowing very hot air about halfway through the flight. Everyone was sweating and it was better to just turn the air off completely then keep it on. They tried taking care of it which helped for 5 minutes and then it started blowing hot again. Also the WiFi would kick you off after about 30 seconds and then make you go through a login that takes like 60 seconds. Needless to say... this was the first time I haven't flown Southwest in years... and with the kind of experience it's no wonder why it won't happen again any time soon."
Pros: "Concetta trotter My experience was excellent at Newark airport The service I received was the best I ever had I am handicap and united took excellent care of Me the attendants were outstanding!!!! But when I arrived in Nashville I was suppose to Get a wheel chair to bring me out the door and The person brought me off the ramp and told me To get off he had other people !!! I was shocked thank GOD I had my cane to walk With Nashville should watch who they hire But over all united rocks can't wait to get On another flight on united won't fly anyone else You took very good care of me"
Cons: "And then when I was flying home I had to change my flight plan because my flight got so delayed that I was going to miss my connector.."
Pros: "The flight got us to where we were going."
Cons: "United waited until last minute to give seat assignments. Out party was split up throughout cabin (departing and returning flights). No entertainment on flight. Most unorganized carrier I've flown with."
Pros: "Plenty of leg room."
Cons: "Loud guy sitting behind us was all."
Pros: "quick flight and good landing"
Cons: "Do flights ever come on time??"
Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."
Pros: "The crew members during boarding were sensitive and very urgent in the process."
Cons: "The only delayed flights were the ones fron United, all the other airlines were on time. The attendant was stubborn and made comments not appreciated I lost my connecting flight in Houston and had to stay 8 hour in the airport until 6M Horrible experience"
Pros: "Staff was friendly and professional."
Pros: "Follow up email alerts from Kayak appreciated. Flight on time"
Pros: "Newer low profile seats created more room. Because of late take off, entertainment was free. Late takeoff also made for a short connection, but we made it thankfully."
Cons: "Attitude of the older flight attendant white woman. I asked her about putting a piece of artwork in a bin that had a yellow thing which looked to be a flotation device, and she was sarcastically rude saying it was a raft, and no I can't put anything in there. I watched the attitude with some other guests as well, so realized it wasn't just me, but how snarkily short she was with people about their luggage and such. If you're not enjoying your job, then quit and let someone younger and fresh come on board to create a more pleasant atmosphere for everyone."
Pros: "The process was good"
Cons: "Wish there were more morning flights"
"Not one thing to complain about"
"I liked nothing! The way they run things!"
"Pay for everything, seat, bags, water, boarding, etc. Flight from Orlando was serious late."
Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."
Pros: "Better costumer service !"
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "Crew was friendly and amazing"
Cons: "Seats recline. At least free water/coffee for refreshment."
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "The softest landing on our whole trip!"
Pros: "Maria at the San Juan counter was very nice and helpful. I recently widowed and was very nervous about flying with Frontier. She put me at ease."
Cons: "I have nothing to add here"
Pros: "Seats are not that small . It’s comfortable"
Pros: "Crew it was really nice"
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "Some free snack and soda or water"
Cons: "No dieron gratis nada de café ni agua .y las azafatas estaban burlándose de los pasajeros es una falta de respeto"
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Pros: "The crew was polite and knowledgeable"
Cons: "The seats were very uncomfortable overnight flight could not sleep"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Cons: "No TV no music not entertaining"
Pros: "I live in Orlando. I made a mistake. The travel was supoused to be from Orlando to San Juan ."
Pros: "On time flight. Friendly crew."
Cons: "No free beverages, very cramped seating."
Pros: "i Liked that I was able to fly home"
Cons: "The cost of the flight once you add the cost of carry on or checked bag for that I could’ve flew Delta with snacks"
Cons: "Not only was I unsure of what time to get to the airport because of all the text messages with different times, but it was delayed more and more once I got to my stop in Orlando. Once I finally got to Vegas, my bags were lost. And on the flight back, I had to go back out just to get my bags on the layover flight and check them in again (PAY FOR THEM AGAIN TOO). Just a really horrible experience. I will never book Frontier again. It was miserable."
Cons: "Flight from sju to mco was delay 3 times. Lost my mco to pvd flight. And then i was send from mco to raleigh and another delay. Then raleigh to pvd with one more delay and loss bags. All frontier gave me was $50voucher when i lost hundreds in hotel and car and taxi and my time. The depart time for the sju flight was 3am i have to be in the airport 2hrs before so this was a allmost 24hrs flight for me because i reach my destination at 4pm. I expect comunication from you."
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "Cheap flight"
Cons: "No complimentary snacks at all. I paid $3 for a coke, very little seats with no elbow or leg room nor to lean back. I felt like i was in a can."
Pros: "Fast luggage checking"
Cons: "No cash accepted for overweight baggage"
Pros: "Check in online was easy and gate boarding a breeze, and even got a seat upgrade... THANK YOU!!!"
Cons: "Having to wait to drop off bags in terminal counter rather than curb drop off for those that have the online check in"
Pros: "Best treatment of military personal."
Cons: "Boarding was a bit chaotic."
Pros: "Good price"
Cons: "Worst trip ever"
Pros: "Flight got cancelled at the last minute and they didnt try to communic"
Cons: "Still waiting for my refund"
Cons: "The seats are the most uncomfortable seats of any airline I have flown on .. The fact that they charge you $45 for a carry on! I mean, what is the point? A checked baggage fee can be explained by the handling, but a carry on??"
Pros: "Flight was only 2 hours."
Cons: "Seats are very uncomfortable. Tray table can barely fit 1 water bottle. The have taken the standard tray table and made it into something that is basically worthless. Forget trying to use a laptop or even a tablet to work. They charge for everything and now ask you to tip your flight attendant for handing you a water that costs $3.00. Will avoid Frontier at all costs in the future. Seats are thin, hard and so close together. No room between seats. Seats do not recline unless you are in emergency exit room. If you want to select your seat during check-in, they charge you extra. Even for a seat in the last row on the plane was an extra $5 just to select it. Seats closer to the front were an extra $25, but these are not better seats or offer more room, just the ability to get off the plane faster after landing. Carry on baggage cost extra and checked bags are $40. After paying for baggage, seats, a water on a round trip, the low cost turned out to be more expensive than another carrier with seats that are more comfortable and gave you more room between seats, entertainment and a free soft drink or water."
Pros: "Leg room was surprisingly adequate."
Cons: "I paid for front row seats. Flight was delayed 1hr. When we arrived at the gate they told us they had given our seats to other people because we allegedly were late."
Cons: "Que cobren por equipaje de mano y por el asiento. Engañan con que es barato pero no dice que es sin el equipaje y asiento"
Pros: "price and flight time"
Cons: "had to ask for water, it was not offered when they asked if anyone water to purchase food & drink. bettter seating was too expensive"
Pros: "The seat were nice, the flight was on time and the staff were kind."
Pros: "The crew seem friendly"
Cons: "We were delayed an hour from leaving and the lack of information on why until we were ready to leave."
Pros: "As you all may have guessed, Frontier Airlines is absolute garbage to fly with. Not only do you pay an astronomical amount to fly your bags, there are no in flight refreshments and the service is heinous. Even when I had a THREE hour delay that then put me getting home at 1 in the morning, not a single apology was said by staff, no one was even in the gate to talk to those who had connecting flights. I will never fly frontier again even though it is the only airline that flies direct to Denver. I would rather sit 12 hours on a Southwest flight than ever have to talk to Frontier employee again."
Cons: "First and last time flying Frontier. The flight from Memphis to Denver was worst flying experience ever. We were delayed 2+ hours which no one is ever happy about. However, I have NEVER experienced a crew member take this out on the passengers. She was snippy and rude to EVERYONE, in person and over the PA. She refused my husband a cup of water because he was trying to reuse a cup (he got water for me so I could take medicine when we reached altitude). She told him he would have to wait until everyone had water first before he could have seconds and refused to hear his explanation. The crew in general seemed to think it was ok to prod us on like cattle to make up for lost time. I overheard another passenger call her Cruella Deville. On the return flight (on time and pleasant crew) the crew informed us they were the cleaners at the end of the flight and asked several times for help in this endeavor."
Pros: "This is supposed to be a lower cost airline but by the time you add in the luggage fee (you pay extra for both a carry on and checked bag) it amounts to the same cost as other higher priced flights. There is no entertainment or snacks included, although sometimes these can be purchased on board. The flight itself was good, on time departure, even arriving slightly early. But we sat on the tarmac waiting for a gate for quite a long time (low cost, low priority) by the time we got off, connections were missed or very tight."
Cons: "On time. Boarding was a smooth process, although could be improved."
"Like: Friendly crew and a safe trip. Better: offer free water."
"Well the flight from Fort Lauderdale to Austin was the poor one. I highly don't recommend Spirit . DO NOT USE SPIRIT AIRLINE!!! they charge you for everything. You ended up paying more"
"Plane did not have outlets for charging devices. The seats are uncomfortable."
Pros: "I got front seats"
Cons: "Flight was delayed!"
Pros: "Crew was great"
Cons: "Baggage, entertainment, food"
Cons: "Too many of the passengers were out of control"
Pros: "The flight was very smooth. Excellent landing."
Pros: "The flight attendants was very friendly and helpful."
Cons: "Taking care of social distance inside the airplane."
Pros: "No frills."
Cons: "Seats aren't very comfortable. Probably the Airbus Basic seat....but could be more padded and have neck support."
Cons: "Spirit crew back in SJ a little unfriendly"
Cons: "Flight was great!"
Cons: "Make seats reclinable!"
Pros: "The Flight was amazing."
Cons: "Nothing. everything was perfect, thank you for taking me safe home!"
Pros: "Yes !!! They change my seats for take my family closer..."
Cons: "I think the fly is with much people. One seat in the middle with no body is better in this time for Security COVID."
Cons: "Too crowded for social distance. Other airlines are leaving a chair empty in between."
Pros: "Crew ok. Seat not comfortable"
Pros: "Crew was fantastic"
Pros: "Wasn’t able to board due to the extensive long lines at TSA. SJU needs to improve their staffing to make the process a lot quicker. Missed the flight and wasn’t able to be accommodated"
Cons: "Add more staffing for TSA in SJU to speed up the process"
Pros: "Crew was great."
Cons: "Needs wifi."
Pros: "Flights were on time. Boarding was well organized."
Cons: "Extra charges for everything was annoying and made total cost hard to compare with other flight choices. Baggage drop off was chaos."
Pros: "The fleet has newer planes and the seats were relatively comfortable given the space."
Cons: "They cancelled our return flight for no reason. Two hours in, the front desk had only managed to accommodate 2 families. We were in San Juan at peak season, so all hotels were full. We were eventually put on a connection to Miami, had to wait a few hours in that airport for our next flight, a multi- stop Southwest flight to Richmond, Atlanta and finally Baltimore. it took us 24 h to get home, instead of a direct flight of 3h. Just because the comoany decided we were not worth serving"
Pros: "Crew were good. Seating was awful. Very uncomfortable because seats don't recline."
Cons: "Seats need to recline and the cost of luggage was ridiculously expansive. I won't be using this airline again mostsly because of baggage costs."
Pros: "Super comfortable. Easy flight"
Pros: "friendly crew"
Cons: "flight was 3 hours behind schedule"
Pros: "We paid more for extra space and the seats were big. Nice. But the back was so upright and you couldn’t adjust it back. Super uncomfortable."
Cons: "The crew is rather blah. It’s clearly a j-o-b."
Pros: "Esa a good flight"
Cons: "The chair.has no space confort by my leg. Í had knee replacement."
Pros: "It was the most affordable alternative to fly to Dallas. It was a connecting flight and I had no problems catching my connecting flight. The crew was very nice and attentive. The boarding process was organized. The captain keeps you well informed about what to expect during the flight, which I found comforting since flying makes me anxious."
Cons: "There was no entertainment available. You need to take something with you (tablet, phone with music, books) Seats don’t recline."
Cons: "We were more than 2 hrs waiting in the plain do to a delay in the plane. They did not offer any amenities until 1 am."
Pros: "I decide to fly with Spirit this time because AA were too expensive. Everything was on time. Smooth entrance process to aircraft. I bring my personal item back pack only. They are not so rigorous with bags at the gate. I pay $104 for my one way ticket and $25 for seat 5A. Buy with enough time and better prices. Wonderful State of the Art Terminal at Fort Lauderdale!! All remodeled."
Cons: "Everything was great."
Pros: "Boarding was good. Airplane does not have tv, radio nor snacks. Not easy travel with kids for more than 3 hours."
Cons: "I missed this flight because my Spirit flight from San Juan was late. I kept asking every Spirit employee that I could find to help me nit miss my connection. They jeot saying that the crew at the connection was aware lthat we were a few minutes behind. But after traversing half a building in construction I found a lady closing the still-open gate just to tell me I couldn’t get in because NOW it eas close. They booked me on a morning flught next day. I paid for a big seat on row 1. They gave me a seat 11 rows back. I want a refund and I’ll never fly Spirit ever again."
Pros: "Thank you Spirit for such a smooth and absolutely fun flight! Your staff Rocks!!!"
Cons: "A little free snack would've been nice"
Cons: "Pricing on everything, horrible!"
Cons: "Flight was delayed until next day"
Cons: "Although weather conditions were not Spirit's doing, on the return flight we had to wait in the tarmac for 3 hours to unload and 2 hours to retrieve baggage, we had a very rude crew member that eventually had a passenger return his rudeness with the same. After 2 hours of waiting was when Spirit decided to offer us 3 oz of water and a tiny package of cookie. Thank God for no medical emergency, but they didn't come out and offer actual bottles of water and/or a real snack. Terrible consideration toward the passengers."
Cons: "Our baggage was not in Atlanta when we arrived. All we were told was to file a claim. Spirit did not have any tracking information for our bag. On top of that, our flight was delayed twice; leaving San Juan and Orlando. Total dissatisfaction. How did a 75 pound bag not get to the right destination."
Cons: "From the service to enter the plane, the staff and whole flight was awful. I would never use Spirit Airlines again. I purchased the ticket for my mother. The crew at check in were very unprofessional. Acted like they hate their job. Then when she got in the plane the flight attendants were worst. Very rude to the passengers, the whole experience was mediocre. Never again!!"
Pros: "The plane was actually really nice and the attendants on and off the plane were nice as well."
Cons: "Nothing to complain about. Just delayed not your fault."
Pros: "Flight got us safely from one point to another"
Cons: "Service starting at gate was horrible. Flight attendants were rude. No water given on flights? Really? Will never fly spirit again Bc of bag fees and pound limitations. Comfort of seats and leg room is not humane for any flight over one hour. Feel bad for the employees."
Cons: "Like always unexpected delay and cancellations . This is completely unacceptable and it will get them out of business es"
Cons: "Will never fly spirit again. Didn't know was going to have to pay 200 dollars if I want our clothes to go too. Not cheaper to fly with this company"
Cons: "I don't like when you just arrived at the airport and everybody is standing up in the plane it should be in for sized to stay seated and exit the plane just as you enter the plane first row second row third throw I think the stewardesses should announce this and make it clear and not do one big jungle everybody trying to get off the plane at the same time also was taking your carry-on off the overhead it should be emphasized that where you see that this is your place above and not people from the front sticking their extra luggage over your seat"
Pros: "Cheaper for flight but charges for everything else."
Cons: "Everything its extra charge . even water. No leg space. Carry on 55.00???. Omg. Thats terrible . crowded."
Cons: "The money that you might save, at the end you end up paying for all kind of fees. Super uncomfortable and inconvenience"
Airlines flying from Caribbean to Tennessee have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Caribbean to Tennessee
Masks required on board, masks provided on flights from Caribbean to Tennessee
Social distancing seating
Middle seats unavailable to book on flights from Caribbean to Tennessee
Testing for antibodies, testing for symptoms for flights from Caribbean to Tennessee
Waiving of change fees. Search flexible flights from Caribbean to Tennessee