Cons: "Flight attendant sucks. They not courteous and the left me without a plane ticket to my connection flight"
Pros: "Crew was excellent The seats was very comfortable"
Cons: "Under the circumstances of this crazy Covid virus, could not have been a smoother flight on Jetblue!!"
Cons: "More healthy food... not junk food."
Pros: "It was on time. Comfortable seats. Enough leg room."
Pros: "JetBlue it have a lot more space for your and it was on time too but this morning the rain delay us a bit because they close one of the run way so it was not easy to get out"
Pros: "the seat didn't move which made it upright throughout but ok good decaf coffee though not speedy to arrive"
Cons: "on early flights it would be nice to have some decaf coffee available the droning on of needing overhead space gets wearying, since there was no problem on this flight"
Pros: "Everything was organized"
Cons: "Flight was delayed 45 minutes, so we arrived very late at night."
Pros: "Nice planes, better treatment than other airlines."
Cons: "Fly at Mach 2!"
Cons: "It was delayed over an hour."
Pros: "Finically getting home"
Cons: "Lack of communication"
Pros: "We should've missed our flight (NewYork to Austin) because we got stuck in traffic. They pulled the walkway completely away from the plane as we were getting to the gate. The pilot saw us running towards it and waving them down. These amazing/wonderful/fantastic/phenomenal people pulled the walkway back and we made our flight. I will never take another airline EVER again."
Pros: "The fact that on Aruba all customs activities that normally are performed in the USA could be done"
Cons: "Slow fellow travellers"
Pros: "In-flight entertainment was pretty good."
Cons: "Boarding process took too long and so did deplaning. Airport was disgusting."
Pros: "Good entertainment choices on personal screen."
Cons: "$12 for a turkey and cheese sandwich."
Pros: "On the trip from Boston to Nashville, I was really tired so I slept the entire way, by passing my good snacks."
Cons: "No comments."
Pros: "Excellent healthy snack options and variety. Friendly crew. They recycle. Arrived on time"
Cons: "Landed 10 minutes early only for them to announce we had 10min delay at the gate. then we sit on runway for 40 minutes with no explanation. That is unacceptable.. context for anxious passengers is a must. Customer sat plummets from this. A little communication goes a long way."
Pros: "Lots of space, kept us up to date about the delay."
Pros: "Crew was great and plane was fine"
Cons: "3.5 hour delay leaving and 2 hour delay coming home. Leaving we boarded at 10:45 am and did not take off until 3:15pm arriving to Aruba 4:15 hour flight at 8:08pm Coming home flight scheduled for 5:30pm arriving at 10pm we boarded at 7:15 and arrived at midnight"
Pros: "flight landed 20 minutes early! smooth flight. cool flight attendants. no issues."
Cons: "damn parents can’t control their kids. why do they loooooove kicking the seats? & singing aloud?"
Pros: "I liked everything. Check in no trouble. The gate agents were pleasant, didn’t have an assigned seat, no problem, gave me an aisle just as I asked. Take off, landing on time & drama free. Way to go blue."
Pros: "Onky 1 flight attendant did a wonderful job seeing to everyone's safety & needs in a courteous way with a beautiful smile. Plane was delayed due to weather & she handed out water as we sat in the plane waiting for the storm to pass. When finally off the ground she managed to serve drinks to all & pass out an assortment of goodies from which we could choose. Southwest simply gave out pretzels on one trip & peanuts on another. Thanks for the selection Jet Blue! She did all this single handedly during a pretty quick flight."
Cons: "The terminal had very limited area for device recharging at a charging car so we had to stand if we wanted to use our devices while charging. And there were not enough plugs / ports for all who needed to recharge. The overhead storage was pretty tight too, I really had to turn & shove my small-ish luggage into place."
Pros: "It was comfortable. Flight attendants were nice and friendly."
Cons: "No free disposable headphones"
Pros: "Everything was great, on time, friendly crew, no complaints."
Pros: "Flying international is always stressful but staff at JetBlue really made it stress free and welcoming."
Cons: "Friendly staff"
Pros: "Terra chips"
Cons: "- Seat did not go back - Flight attended lied about why it would not go back (stated that it was because the passenger behind me had his tray table out) instead of just acknowledging that it was broken - No outlets"
Pros: "Everyone was awesome. The pilot was humorous. Very relaxing."
Cons: "There wasn't anything I didn't like about the flight."
Pros: "A lady name Avana was so rude to people and make our life miserable. She was rudely angry and act in a bad manner that discourage me to travel jet blue. I am a very good Custumer of Jet blue and I am so happy that Jet blue flies to my country I do everything I can to support that. However another lady ask my uncle 60 dollars for a weelchair and left him without the weelchair because he did not pay her. No one there to help us out because Avana controlled everything. Please fire Avana now. I love Jetblue but Avana needs to go. She is one of the evil customer service person I ever met in my life"
Cons: "I did not like Avana’s behavior. I need someone to reply to me about her. She needs formation about customer service. Her position is not where she is as. She does not represent Jetblue well. I hate to talk like this about my black brother and Sister but that Avana is the worst person that I know Whi O’Schush working in Jetblue. My name is Yvans. You contact me if you want to."
Pros: "Crew was great. Very helpful and informative."
Cons: "My seat did not recline no matter how hard I pressed the recline button or tried to lean back and it felt like the bottom cushion was nonexistent. Might need to bring my own cushion for future flights. I drive for a living and comfortable seats can make or break travel"
Pros: "space within seats..."
Cons: "better snack selections, people hard to hear over speaker from pilot."
Pros: "Free wifii and comfortable seats"
Pros: "Seat space was roomy"
Cons: "Late leaving, late arrival, too long in the air. I’ve made that same trip dozens of times and have never spent almost seven hours in the air. Entertainment sysyem didn’t work properly. No attention to detail. The plane was a dump."
Cons: "The TVs did not work for the entire flight."
Pros: "Nice people."
Cons: "TV broken and late (sat at the gate)."
Pros: "love the snack selection and movies"
Cons: "flight was bumpy but due to weather not jetblue s fault"
Pros: "Comfortable seats and was informative"
Pros: "The crew was friendly and helpful as usual. There was a fair amount of leg room and overall space."
Cons: "One thing that has always made JetBlue stand out has been the customer service. I get pretty motion sick on flights, especially on an empty stomach, so the snacks and meals at mealtimes have always made this my favorite airline. There was none of that this time around. It feels like JetBlue is letting itself turn into just another commercial airline - over priced flights and amenities for overrated service and a lack of care for the consumer. Not to mention we were late"
Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."
Pros: "I bought a ticket for my 85-year old Mom to fly from Puerto Rico to Washington, DC, where I'm stationed, and from Curbside to Curbside, she told me your people and your service were all SUPERB! Thank you for making my Mom feel comfortable and safe during such a traumatic time. You have a customer for life!"
Cons: "Most TVs in the seatbacks were glitching and had picture issues."
Pros: "Flight attendants"
Pros: "Smooth process, friendly crew"
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The crew were extremely friendly and helpful, they made necessary adjustments to make all customers comfortable."
Cons: "There were technical issues with the onboard computer that led to an unexpected 2 hour delay."
Pros: "Pleasant crew and a safe flight, relatively spacious seating."
Cons: "One of my pieces of luggage was left behind. However it came subsequently on the evening flight. Not sure why this was so. I received an apology and that showed true customer service spirit"
On time, cordial service,
Pros: "Friendly crew Flight left on time Refreshments were alright Thankful for the free WiFi"
Cons: "Seats were small Hardly any space below seat to store hand luggage Aisle was tight"
Cons: "Internet and plane was small and old"
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."
Cons: "Boarding crew not very friendly"
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Pros: "Crew ok ... not engaging"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Pros: "For me the boarding was of fast"
Cons: "The food"
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Full flight, nightmare. No comfort at all. Never again."
Cons: "Comfort on board."
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "seats and entertainment was great"
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Cons: "Always delays in between transfers from Mexico City"
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "Plane flew perfectly peacefully!"
Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."
Pros: "The LGA team did great in difficult situation"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "They lost my bag."
Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
Cons: "The airplane did not even have storage space for below-standard sized bags. Gate check worked fine, but it was an inconvenience and some of my stuff got frozen"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Pros: "We didn’t order food"
Pros: "quick trip, no problems"
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "Boarding was quick"
Cons: "Wi-go didn't really work- crew was unpleasant. We upgraded to first class we were never offered a drink. One of the flight attendants keep using the restrokm"
Late to board late to depart captain gave inaccurate information
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Cons: "The crew was so rude"
Pros: "Seats were comfortable and crew was nice."
Cons: "Need something more substantial for food in first class on a cross-country flight."
Cons: "Personal monitors. Free food."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Normal expectations were met"
Cons: "It was fine"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Cons: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "The plane had a wider aisle - much appreciatedz"
Pros: "That I arrived at my destination"
Pros: "All good"
Cons: "All good"
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Pros: "Everything was good"
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "More confortable seats."
Cons: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Cons: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "I like just about everything, and the updates were great"
Cons: "When arriving in Charlotte North CAROLINA, waiting to board my next flight to Nashville, Tennessee, upon exiting the flight there was no mention as to check your boarding passes because of a change at the gate to our flight fiying back to Tennessee. So i go to the terminal and wait patiently at my gate for my flight to arrive. The departure came but it wasn't for Tennessee it was for Norfolk?? So when i went to the flight agent asked her what happened to the Tennessee flight, she said the flight left 2 hours ago. And when i mentioned no one said anything different about some gate checks had been changed. So i ended up missing my regular flight back home to Tennessee, no thanks to everyone involved, and had to wait an extra 2 hours to receive another flight back to Tennessee. WORST EXPERIENCE EVER!!!!"
Smaller plane therefore, smaller overhead bins. my carry-on needed to be compacted if I had known in advance I could have done it before instead of in the isle.
Pros: "Awesome plane, clean"
Cons: "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."
Pros: "Had a 3 hour delay on this flight.. it was the third delayed flight I had in four months with United"
Cons: "Fix some aircraft to prevent future delays."
Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "The service of the air hostess."
Cons: "Definitely more space is better."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Cons: "Gate changes 6 different time Delays a lot Bad airline horror not recommended"
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Cons: "Cabin felt quite warm"
Pros: "Always love flying United. I enjoy being treated so well and seeing others being treated with the same respect."
Cons: "Nothing that the crew could have fixed. Delay due to previous plane coming in as well as too much oil on the plane so it took about 1.5 extra hours to finally begin taxing. A little frustrating to arrive so late but nothing they could have done. They handled it well and had positive attitudes"
Pros: "I likeKayak is always with me and informing everything."
Cons: "No snack, one cup of beverage and no movies without paying."
Pros: "Took the red eye from San Francisco to Nashville at the end of a long trip to Cali for a family reunion. I've never flown United before and it was okay. I wasn't able to sleep as I'd hoped as I had a hard time getting comfortable due to the size of my row mate beside me and I was in the middle."
Cons: "Everything from United's standpoint was fine."
Pros: "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
Cons: "Seriously? Landing on one end of one terminal and having my connection at the end of another?"
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "Great flight"
Cons: "Everything regarding food $ wasn't aware of it"
Cons: "That I had to pay for baggage separate from tickets purchased"
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Cons: "Boarding. Board by inside seat to outside seat and it'll go much faster."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "Good flight"
Pros: "The new planes have more leg room for comfort! Easy on and off the flight"
Cons: "Entertainment at a price. Should include a movie or two for free"
Cons: "Everything Worst airline ever I will never fly with them again We chose them because they are the only ones that fly straight to my destination. However, I would rather have a layover than fly with united again! I will be flying with Southwest from now on. Thank you"
Pros: "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"
Pros: "Crew was nice and very helpful."
Pros: "Flight attendant. The actual flight"
Cons: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Pros: "Everyone was extremely nice! Made me want to fly again. Very quick flight! Crew was great. Very enjoyable people."
Cons: "I don't have any complaints."
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "On-time boarding."
Cons: "Entertainment system very inconsistent and most of the time not working. If the airline removes the TV displays expecting customers to use their own devices, they need to ensure the wifi is working. The flight attendants said they could fix the wifi issue. That isn't acceptable, somebody should be able to address this in the plane."
Pros: "Crew was great!"
Cons: "Entertainment system did not work"
Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."
Cons: "Excelent service from kayak and the airline"
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Pros: "The crew was sympathetic and kind."
Cons: "The flight was repeatedly delayed for nearly 3 hours."
Pros: "Absolutely nothing good to say. Unaccommodating plane and crew."
Cons: "Absolutely nothing good to say. Unaccommodating plane and crew. Pay a little more and fly another carrier."
Pros: "Plenty of leg room."
Cons: "Loud guy sitting behind us was all."
Pros: "They eventually refunded me"
Cons: "The flight was delayed 4 times over 4 hours, then we boarded the plane. They then got us off the plane. We waited two hours and then canceled the flight. The gate agents were rude and not helpful when we got in line to figure out how wee would all get to ORD. It was the most dissappointing travel experience I have had in a very long time."
Cons: "Had to sit at the gate for a very long time and it was extremely hot on the plane. Also had to use the restroom very badly while we were sitting at the gate and the crew told me I couldn't."
Pros: "The flight was comfortable, people were courteous, service was as expected."
Cons: "Friendly staff and the flight was comfortable"
Pros: "The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff."
Pros: "The flight crew was wonderful and was a smooth flight."
Cons: "No entertainment, shared or individual screens are necessary. Especially in over water flight without wifi."
Pros: "Nice people. Glad the plane was repaired rather than flight cancelled."
Cons: "No airconditioning on ground. Long wait in hot Chicago. Plane returned to terminal because of faulty screen. Deplaned. Two hour wait for repair."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "Great, smooth flight.... arrived earlier than scheduled and left exactly on time!"
Pros: "The process was good"
Cons: "Wish there were more morning flights"
Pros: "The boarding process was excellent and the crew was very carismatic, nice."
Cons: "How the pilot end the flight. The lights were on and I could not sleep at all."
Cons: "For some reasons, my reservation didn't have an assigned seat number ! For both trips I had to wait as the absolutely last passenger in order to be told where to sit. In both situations hence i had to leave my bag to the flight assistant because there was no space for it left. When I ask for an explanation i was told it was a sort of United software bug. Nobody cared to explain me what happened, nobody came to me with an apologize, and a flight assistant on my way back made also fun of me for being the last one. This is a ridiculous customer service, I told all my friends and will tell all my finance coworkers as well to not use United anymore."
I liked nothing! The way they run things!
Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."
Pros: "Better costumer service !"
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Pros: "not a whole lot of things grabbing for my attention, just a plane flight. simplicity does wonders, don't have to exert a lot of mental energy to figure it out."
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Cons: "Waited more than an hour to get our luggage in a nearly deserted airport... Staff had to be found to deal with the situation, and the woman seemed rather unconcerned about the issue."
Pros: "Seats are just not made for trips longer than 2hrs"
Cons: "Service was horrible! I originally had a 3 hour layover before my connecting flight which was delayed several times for various reasons which I know can be uncontrollable at times. Once I landed I only had 10 minutes to make it to my next flight in which I asked one of the flight attendants if I could move to the front of the aircraft to try and catch it and she did not allow me to do so and that they had to offload the plane “front to back.” I have seen multiple other airlines that allowed people trying to get to their next flight front-loaded off the aircraft. Once I found I missed my flight I was told that I would have to wait until midnight to fly to Orlando and then fly to my final destination (Nashville) at 6 am the next morning. I asked the attendant if they were able to provide a hotel or at the very least a meal but that wasn’t the case. I understand that things happen that delay flights but I would think this airline would be able to help their customers any way they can and that definitely was not the case! I will never fly Frontier ever again."
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "Cannot think of a single positive- save for the fact there was a cute squirrel on the tail of the plane."
Cons: "This airline is dreadful. From second one they are trying to gouge you for money. $45 for a carry on. A carry on? Literally every other airline lets you take a carry on and your purse! But it doesn’t stop there. Next they won’t serve you anything to drink or snack on unless you pay for it. On a 4 hour flight (that was delayed by almost an hour btw) no snacks. No drinks. It’s totally ridiculous. And for the plane to be as janky and low rent as it is they should really take a second look at what they’re charging."
Pros: "not much"
Cons: "Plane review because of faulty warning light delayed boarding by 2 hours. This timing put us on a schedule of soooo many planes departing the day after superbowl which led to 1.5 hours "traffic jam" on runway for departure. Seriously Las Vegas? Upgrade your airport. Then when we didn't get the water we asked for, my cousin pressed the attendant button and got a "smart look" from the attendant which visibly annoyed my cousin. The attendant responded by pressing hard on her shoulder telling her to calm down. It was a stressful situation."
Cons: "Major delay upon departing and landing."
Pros: "Good price"
Cons: "Worst trip ever"
Pros: "No issues"
Cons: "No food, no movies"
Pros: "Nothing . Should be called Last resort not frontier."
Cons: "Not worth it for little $ you might save. They try to screw you on baggage and seating. I arrived to the gate but apparently too late to board. Yet plane was still sitting there. Due to their crappy online service which didn't check me in. When I manually did . Wouldn't print or bring Ticket up on smart phone. There for delayed me at security when boarding pass wouldn't load. Causing me to go to Frontier service desk where it took 30 mins to get my boarding pass with 3 or 4 people in line. Terrible service. Then was a $99 fee for the next flight the next day. I went with United. They took care of everything with excellent care. Never again frontier."
Cons: "We were over half hour late boarding with no excuse as to why. The flight was extremely bumpy. I know you can not control the weather but my colleges were on other airlines and said they went to different altitudes where the air was smooth. The flight attendants on the way to Phoenix were pleasant and friendly, this group acted like they were not happy working. When I was offered service I asked for water with ice. The attendant said only water was free and handed me my glass of water. Did not even ask if I was willing to pay. There was a medical issue on the flight and when we landed the crew asked that everyone remain seated while the paramedics attended to the person. i think it would have been better to get everyone out of the way and allow the person privacy. The person refused help, not sure if it was because everyone was staring at him or not."
Pros: "We were notified at 11:40 that a 1:05 flight was cancelled, so we were unable to attend a conference that was both the expensive and professionally important. We couldn't afford the cost of same day tickets from the other airline flying in, but the fact that they were flying told us that the problem wasn't weather."
Pros: "Cheap fair so if you need to get from point a to point b on a budget and you don't want any frills it's the way to go. We got there and everything was on time and the people were friendly."
Cons: "Small seats, you have to pay for all bags checked or carry on. We had to wait for over 30 minutes to unload. No complimentary anything."
Pros: "The only thing I liked about the flight was finally making it to my destination."
Cons: "The flight was delayed numerous times with little communication from frontier. By the time we finally departed 5 hours later it was a normal cramped flight(I'm a smaller build person and have no clue how larger people can fly but I can't really ding just frontier for that). When we arrived we had to sit in a holding area waiting for a gate to open for nearly 3 hours. Waiting on the ground is not nearly as comfortable as the uncomfortable flight. When a gate finally opened up we hurried to baggage claim where we were shocked at the lack of service. I have never seen so many bags lying around everywhere. On our carousel there were 7 flights... 7. Hundreds of people were waiting on bags and not a single piece of communication from frontier. 2 hours later we found our bags arriving on a carousel on the other end of the baggage claim terminal just by walking around waiting. Absolutely worst flight experience ever. Friends don't let friends fly frontier."
Pros: "There was enough space to put the carry on luggage."
Cons: "seats are uncomfortable, the space in between seats is small. By the time you add all you have to pay extra for the carry on, seats, etc. the price is the same as the rest of the airlines."
Pros: "Not much"
Cons: "Cheap tickets and paying extra for everything then delays and cancels with little to no help given out"
Pros: "The price was the draw, but it is very true on Frontier Airlines "you get what you pay for""
Cons: "Seats were very thinly padded, small and non adjustable. The price for both CARRY ON and checked luggage was the highest I have found, $45 carry on and $40 checked. The price for a drink of any kind, water, soft drink and so forth was way too high. Anything to eat was also out of line. If you are diabetic be for warned, bring your own. My flight from Nashville to Las Vegas was so bad, as far as hidden fees and customer service goes, I tried to book a on any other airline for the return trip to Nashville. This was even though I had a round trip ticket on Frontier. To my dismay all other airlines were full. I am writing this review as I wait at the gate for a departure time on my Frontier return trip, we are 2 hours late for departure with no new departure time given. There are not any Frontier employees in the gate area to give updates. This is the bottom of the barrel for airlines and I will not ever be flying Frontier Airlines again."
Pros: "The price"
Cons: "The seats were uncomfortable and the staff were rude."
Pros: "I got from Denver to Nashville in one piece. Good job."
Cons: "Frontier. The worst next to spirit in all areas. You know it, we all know it. Keep degrading the quality of service to save a few bucks.. sets the worst industry standards known. Personally would never fly you guys but last second booking was only options. Keep on driving down the quality while increasing your net profits. Thanks."
Pros: "The boarding was fairly easy and quick. The foot room was pretty good. Greeting was friendly."
Cons: "New thinner formed seats are painful and uncomfortable. No recline. Staff was not very friendly once we got going. Water and ice cost $3.00 and are ridiculous on a 4 hour flight. Dehydration is a big factor. Keep improving."
Pros: "Easy check in and security at O'Hare due to small airlines. Gate was very close to security. Knew about fees in advance, so that was not a problem. Chose seat when purchasing the ticket and was able to get an exit seat at that time. A great deal for round trip flight."
Cons: "Kiosks were down in Nashville causing huge check in line. Not sure if they charge for beverages including juice and pop in flight. Everyone around me chose water."
Pros: "-On time -Got me to and from my location -Not a full flight, so I had breathing room"
Cons: "-$40 for a carry on? I've never heard of that. I must be spoiled with Southwest -Fees for everything -No free drink"
Pros: "No food or entertainment on this short flight. Everything was fine . Thank you Kayak for the great price."
Cons: "Plaines never have emough room to be comfortable. Also Frontier served no courtesy anything. Any beverage had to be purchased & credit cards only. I will probably not fly that airline any time soon."
Pros: "Pretty fast and efficient"
Cons: "Not taking off on time due to late boarders....seats not big enough need more leg room and lumbar support !"
Pros: "Good seating"
Cons: "After the $40 per bag (even as small as a purse) the ticket price ended up not being such a good deal."
Pros: "Flight crew very professional."
Cons: "Flight was over 2 Hours late with no weather delays impacting the inbound flight. $40 carry on baggage fee?? I won't be flying Frontier again."
Cons: "Never flying this airline again. They Cancelled my flight without telling, I had to call to ask why."
Pros: "Smooth ride, convenient boarding. Very short distances, they may be OK."
Cons: "Checked and carry-on luggage rules are complicated to navigate. There is a charge for seat allocation, etc. We weren't even offered water free-of-charge! I wouldn't consider flying again. Because when you add the cost of luggage, etc. Southwest is more attractive."
Pros: "It was a non-stop flight so that was good."
Cons: "Long lines checking in, extra fees for checked luggage, extra fees for assigned seating, extra fees for carry-on bag, fees for drinks and food. The airfare is deceptive because everything is extra. The seats aren't very comfortable and don't recline. The checked luggage also took a long time to come out at the destination."
Cons: "We arrived to check our bags in at the airport about 2.5 hours before our flight. We noticed a rather larger line, so we were comfortable that because we had arrived so early that we would be just fine. Oh to the contrary, the line grew and with it everyone's mood changed. Half an hour passed and we could not find one clerk to explain why the line was not moving. This was the flight back from Nashville heading towards Chicago. In a huge rage, a woman traveling with what seemed to be her mother and two children finally hit a tipping point. She demanded to speak to a clerk and basically had to stalk their office until one came out. Apparently, in Nashville, the check in crew does not begin to check bags in until about an hour to forty-five minutes before your flight. I just couldn't get that through my head. If TSA, got forbid stops you, you're screwed. I will never fly with this airline again. You have to pay to even have a carry on with you, any kind of normal seat selection, seats are paper thin, and service was the worse. I get the cheap prices, but they're not that cheap in order to deal with all this mess"
Pros: "No frills...no nonsense...just got it done"
Pros: "The price was good, but I can see that you get what you pay for."
Cons: "The whole trip was loud from plane engine noise, seats were not comfy. It felt like a very cheap plane. Nothing seemed updated, even the flight attendant's announcements. Then, they tried to get you to sign up for a Frontier Mastercard, right on the plane before we landed. Tacky!"
Pros: "Thinking I was getting a reasonably priced flight."
Cons: "Paying for checked bags AND carry on bags and a soda water and a snack. By the time you add up the unexpected charges you could have paid for a more reputable and less crummy airline. I will never fly Frontier again. Thumbs down."
Cons: "The 6 hour delay with very little information on why. Did not keep the people abreast of what was happening. Many angry passengers."
Pros: "Very professional and friendly staff. The price is affordable! Would definitely use this airline again and would recommend it highly to friends and family!"