Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Straight shot free wifi, good for purchase"
Cons: "I wish I could get straight flights from bdl to pdx and give versa"
Pros: "The crew was happy and friendly!"
Pros: "On time"
Cons: "Luggage handling"
Pros: "The legroom is fantastic in coach!"
Cons: "The in flight entertainment head phone jack didn’t work the best."
Pros: "Nice crew, good sweet potato chips"
Cons: "I would like to have NO screen on the chair back facing me, or at least the option to keep the screen blank."
Cons: "A lote of wait."
Pros: "The crew"
Pros: "Seamless n easy"
Cons: "Delay issues"
Pros: "Opportunity for free self-serve snacks mid-flight."
Cons: "I fly Jetblue in large part for the robust entertainment system and seats which allow me to sleep. On this particular flight, my seat would not recline. Further, and more importantly, I had the only seat with a broken entertainment system on a 6 hour flight. Worse, the screen was on a loop, where every 30 seconds it would flash bright white light in my face, making it impossible for me to sleep or even rest. I would chalk it up to an aberration, however, my entertainment system was similarly broken on my last Jetblue flight. I am very disappointed. One last issue - we had to stand waiting in line to board for no apparent reason 35 extra minutes. Not a huge deal, but not ideal at the end of a long day."
Cons: "Our plane had mechanical problems and wasn’t a clear time how long it was going to take. We were suppose to depart at 728. We boarded the plane at 1020, had to wait an extra 20 minutes for the flight tower to get our plan to the plane so we could go. I didn’t get home til 2am and had to work at 7. Not happy at all with flight delays."
Pros: "The airplane wasn’t turn on the right way and turn off more three time..... everyone was in panic. Also when the airplane arrived the door was stock really bad......"
Cons: "I going to call jetblue for follow those problems.......... I going to talk with all my friend about this bad expericience and recommend everyone dont travel with Jetblue anymore...contact me to my email Santanalore.firstname.lastname@example.org"
Pros: "On time good service"
Cons: "In flight entertainment wasn’t working correctly"
Pros: "Crew was great and flight was mostly comfortable for a plane"
Cons: "We were delayed 3 hours (supposed to leave at 7:45 didn’t leave till after 10:30) because a food truck (food only for first class/paying customers of course) broke down right next to the plane and they had to tow it like, an extra yard away from the plane. I wish I got money back or something because I had to pay for extra transportation to get home... Maybe if I had gotten some actual food instead of just snacks and a water it would have been okay, but no."
Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."
Pros: "The flight attendants were very nice. The price (economy nonstop RT to Boston from Seattle) was excellent."
Cons: "JetBlue economy seats were uncomfortable or me on a long (almost six hour) flight. I had to get up and stand in back twice, as my rear end was so sore. Both flights were delayed 45 minutes to an hour. As this is my first time flying JetBlue, it didn't leave good impression."
Pros: "friendly crew, smooth flight."
Cons: "My headphone didn't work in the sound Port"
Pros: "Had a reasonably comfortable seat. Entertainment and information screen is very nice. Crew was very pleasant. Got in to our destination within minutes of the advertized time despite a long wait on the tarmac to take off from busy Seatac. Offers of beverages during the early part of the flight."
Cons: "No meal offered, and just a single small snack at the beginning of the flight so arrived ravenous, Controls for the TV on the armrest where my neighbor’s elbow kept changing the settings — the controls should be moved to a less vulnerable location."
Pros: "The entire experience was great,, From check in to luggage pick up friendly helpful staff, comfortable seats, great snacks. I will only fly Jet Blue from now on if they have flights to my destination. No other airline comes close, simply the best!!!"
Pros: "Excellent, friendly service. Amazingly designed aircraft. A first class experience!"
Cons: "Agent in Dominican rep counter not very professional"
Pros: "Everything was great!! Excellent job pilots"
Pros: "The crew and service on board was excelent and a very good flight."
Cons: "The manage of lugage not good and the boarding was a mess and they change gate sometimes in the last minutes and others."
Pros: "The flight itself went rather smoothly."
Cons: "The movies (in flight entertainment) were inaccessible for me and my neighbor and when anither friend across the aisle managed to play one, there were no captions. Also, our flight was delayed almost a hour for no clear reason."
Pros: "Convenience of time."
Cons: "Was delayed but didnt know why. Sat on the tarmac for an hour and a half. My audio didnt work for my TV"
Pros: "The flight crew was very attentive to all of the passengers."
Cons: "the in seat entertainment system had no power outets an ways annoying to navigate. resting my arm on the arm rest would change the state of the inseat system"
Pros: "Free movies, leg room, good snacks."
Cons: "Can't think of anything!"
Pros: "The crew and the actual plane ride are always great. Comfortable seats, friendly staff, and I am so grateful for the free wifi."
Cons: "Delays! Jet Blue seems to always have some type of issues with their planes which cause delays. I understand that things happen, but I'm not the only one who has been affected by these delays. I had to wait over four hours from my original departure time, it's ridiculous. The only positive is that Jet Blue does go out of their way to compensate us for our troubles, but I would be so much happier if my flight came and left at their appropriate time."
Pros: "Leg room, cheerful crew"
Cons: "Flight was exceptionally hot, not only in my opinion, but that was also the opinion of other in the row on flight"
Pros: "Everything: snacks, free wifi, all the nice staff at all parts of the trip"
Cons: "No options for users who have cash when onboard a flight. Won't forget to leave my debit card behind in the future."
Pros: "Very good"
Pros: "Great gate waiting area. Excellent steward staff. Coach seats and entertainment was stellar!"
Pros: "Selection of salty snacks"
Cons: "Infrequent food/water service Only a few movies - not on-demand Seats were uncomfortable - plenty of legroom but not good back support"
Pros: "Liked the staff, speedy boarding, in flight service."
Cons: "Seats had good legroom but hurt when sitting for long flights - felt like I was sitting on keys. Access to satellite TV was a nice feature when it was working. Other than that - a great experience."
Pros: "Great crew and the standard JetBlue snacks, WiFi, direct TV"
Cons: "Needs to upgrade. TVs are tiny for a cross country trip."
Pros: "Crew was great. They were upbeat, helpful and efficient. I also love all the room you get in a coach seat."
Pros: "The crew. The comfort."
Cons: "Almost 2 hours delay."
Pros: "Service, equipment, timeliness were great."
Cons: "WiFi was so slow my email wouldn’t load. Wish for decent food on a five hour flight."
Cons: "The delay and the boiling frog approach to delay notifications."
Cons: "The flight attendants were very rude and didn’t like their attitude"
Pros: "Efficient boarding, capable crew, mbetter than standard free snack options. Decent amount of leg room due to it being an older plane."
Cons: "Could have used another round or two of water/beverage offerings as the cabin air is always so warm & dry. Disappointed in lack of power source for charging devices on such a long flight, but the plane seemed way too old to accommodate that."
Pros: "Just average."
Pros: "Free wifi, easy boarding, friendly and quick service"
Cons: "Could have used more direction to help people know where to load their carryons so they didn't put them too far forward in the plane"
Pros: "Very good!"
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Cons: "On time flight"
Cons: "The wrap didn't taste too well."
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Cons: "Cramped seating for premium Econ"
Cons: "Seat wouldn't redline."
Pros: "Great flight attendants and very clean"
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "Comfortable seats."
Cons: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Cons: "horrible boarding management in SJC."
Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: "Dish TV"
Cons: "Pilots were coming from an international flight that was delayed. They then landed at the absolute opposite end of the airport AND had to clear customs. When we boarded they said the pilots had landed. 60 minutes later they arrived, 30 minutes after that we took off. Missed connecting flight in Seattle. Poor communication during delay."
Pros: "I enjoyed not having a layover."
Cons: "I do not like being charged to bring a bag. I feel like a 560 fee should include a bag."
Pros: "I liked the service of the crew members and the Margarita was super strong."
Cons: "The seats are really close together. It made it uncomfortable to sleep."
Pros: "Left on time, got in early, super easy flight. Baggage was quick."
Cons: "My flight from anchorage was delayed over an hour so I miss my connecting flight and had to stay over night in the Seattle airport..."
Pros: "The staff of Dekta were welcoming as well as helpful. The flight was professionally run and I enjoyed it."
Cons: "The auxiliary power went down before we took off. However, the flight captain assured passengers that procedures would be followed to assure our safety. We waited on the plane for 10 minutes and then took off. Thanks to staff for following safety procedures."
Pros: "The crew were excellent. Kept us updated throughout a long delay."
Cons: "We should have reached our destination at 7:40PM. We finally arrived about 9:50pm. We were held at the gate for about two hours while a mechanical issue was solved. The plane was not equipped with WiFi/internet and the entertainment was poor. Expected better from Delta."
Pros: "staff was friendly"
Pros: "This was my shortest flight for the day, just over 2 hours and it was a bigger plane, had monitors in the seat backs, served drinks and snack."
Cons: "I think entertainment should be free. There should be a charge for wifi, because people can survive without their computer/phone for a few hours. But, if you have already put the monitors on the plane, how much extra money per year would airlines lose by offering a free movie...?"
Pros: "the attendant in first class was fantastic."
Cons: "Poor service. Will never fly with Delta again."
Cons: "They didn't land due to fog, making me miss all my other flights. Bags were not put on redirected flight to Beijing. Bags still missing 3 days later. Trip has been put on hold till bags arrive in Jakarta."
Cons: "We finally got toward the runway then had to sit there for about 25 minutes because there was a technical error."
Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Pros: "On time, and great fare"
Pros: "The staff was very nice, seats were comfortable and entertainment was nice."
Cons: "Plane was delayed, causing us to miss our connection, but our connection was also delayed so it worked out. Wifi is also quite pricey."
Pros: "The space on the flight"
Cons: "The connecting flight I had to Seattle had a 30min layover, and was practically gated on the opposite side of the airport in SLC. I had to run in order to make the last-minute boarding. Kind of a cutting it close, but I made it none the less"
Cons: "Movie Application did not work. Did not have a tablet."
Cons: "Flight was extremely delayed due to missing flight attendants"
Cons: "I never got there . They changed my flights"
Cons: "Flight delayed and turbulence."
Cons: "Delayed due to weather that actually apparently wasn't that bad. Sat on the Tarmac for over an hour. When we finally got in the air I asked for water and she said they were running low and she would come back later. She never came back. Had to buy my own hotel room and their "discounted" rate was a room for over a hundred dollars. I had to call the number 6 times because i kept getting disconnected. Then waited on hold for 15 minute before I got anyone."
Pros: "Electricity plug at my seat"
Cons: "Crew was late getting to gate so that delayed boarding"
Pros: "The crew was great and good customer service"
Pros: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Cons: "The food was decent but my return flight was better."
Pros: "The flight was smooth"
Cons: "One Cooa employ tried to force me to check my carry on. They did not ask if I wanted to check it. They told me I must. They ridiculously placed the bag on top of the carry-on measuring device and told me it was too big. I had just gotten off another Copa flight from Port of Spain where there was no issue at all."
Cons: "There was not much entertainment. And just like the food, no choices of programs."
Pros: "Seat comfortable. Staff accomodating"
Cons: "In flight entertainment"
Cons: "Business class is terrible value for money. 5 sogfyt chicken nuggets with a tiny bowl of lettuce. Disgusting waste of money."
Cons: "Checking in was very slow - food should improve vastly !"
Cons: "When the flight was delayed, we would’ve like to have a better explanation of what was happening"
Pros: "The hub at panama and the fast flight connection"
Cons: "The plane seat is not confortable for long flights. No cushion enough, able to feel the seat metal structure."
Pros: "It was a comfortable satisfying flight"
Pros: "Crew was friendly, food was good and seats were comfortable"
Cons: "Delivery of baggage at SFO terminal"
Cons: "My lay over was too long. I originally booked with a shorter lay over and it was changed 3 weeks ago by Copa"
Cons: "more legroom"
Pros: "The flight was comfortable and routine - no problems"
Cons: "Really didn’t have any concerns."
Pros: "Everything was top notch!"
Pros: "Crew was pleasant and efficient in performing their duties, the meal choices were very good and both flights departed and arrived on time."
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Pros: "Very friendly staff on the plane On time departure and landing. Newer plane with clean interior and NOT rundown."
Cons: "Need to have power at seats for charging of laptop or phone."
Pros: "I liked the fact that we were able to get free meals and the first check in luggage free."
Cons: "Panama no tiene free wi-fi"
Cons: "The in flight entertainment selection was small, could have been bigger"
Pros: "Like the service of food"
Pros: "Nice wide seat. Quiet cabin. Flight attendant was very nice and attentive."
Cons: "Seat did not recline much... disappointing for business class... not a good foot rest."
Pros: "Everything was great!"
Pros: "Excellent service, nice crew, and so confortable the plane"
Pros: "Crew service and boarding"
Cons: "Seats not being able to recline in row 10"
Pros: "Crew was so friendly and nice"
Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Pros: "It was my first time using Copa, I travel often, I was surprise by the friendliness of the crew, the entertainment was great,"
Cons: "The food quality should be better"
Pros: "Entertainment system was free and one of the best i have tried on planes. Food and beverages was aceptable. Flight on time."
Cons: "Everything was good"
Pros: "The cancelled my reservation the day of the flight. It took me 24 hours to get home and I had to re-book my own flight and take united airlines."
Pros: "service and food"
Cons: "The connection at Panama."
Cons: "The food was horrible and the seats need to be redone"
Pros: "There really isn't much to complain about with Copa as they're prompt and efficient. I usually fly on their Embraer E190ARs which are pretty spartan when it comes to additional amenities as compared to the Boeing 737 fleet. However the business class seats are comfortable have a reasonable recline for such a small aircraft."
Cons: "If you're flying on a flight operated by Copa Colombia, be prepared for business class being European styled with regular economy class seats except on the E190 there is no middle row to block off."
Cons: "Old episodes of series. Need newer movie options"
Pros: "Ontime departure!"
Cons: "Conecting flight to Guatemala was over sold"
Pros: "You did not have a category for these persons"
Pros: "Food was plenty"
Pros: "luggage politics"
Pros: "It was a direct flight plus we landed in LAX 15 minutes early! Enjoyed the choices of movies."
Cons: "Didn't get the impression the crew was as concerned with safety issues, i.e. seat belts fastened, especially with the young children, during the flight."
Cons: "Everything was below standard"
Cons: "Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline."
Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"
Cons: "they change the flight time from 12: 30am to 10:00am and didn't have the plane. I have to change different airline."
Pros: "Crew attention"
Cons: "Nothing for entretaiment"
Pros: "Crew was very nice."
Cons: "How crowded I felt. Both flights I had an aisle seat but it felt like a middle seat. The people in the middle didn't give me much personal space."
Cons: "There was no entertainment on this flight."
Pros: "El vuelo fue tranquilo tanto el despegue como la llegada es la primera vez que viajo en Copa, me gusto casi todo solo la atención fue pésima."
Cons: "El personal de vuelo,nada atentos ni cordiales con los pasajeros,después todo me pareció bueno lo del entretenimiento es entendible no todos los aviones tienen pantallas individuales lo comprendo pero la atención me pareció lo más deficiente,el personal para nada atento."
Cons: "The entertainment system in my seats and several others didn't work I asked for a blanket because I was sick and they didn't have or didn't give one to me."
Pros: "Service was great everything was easily taken care of absolutely no complaints"
Pros: "Sun Country is fantastic for flying to MN and the best part is that you don’t have to fly in to the main big terminal, which is something I really enjoy. Flight service was quick and clean and I was very comfortable on the flight."
Cons: "Our plane was at the gate well ahead of boarding. We boarded the plane on time and were actually ahead of schedule. We started taxing out to the runway and had to return to the gate because of a warning light. We had to stay on the plane for an extra hour while the light was fixed. These sorts of things should be fixed while at the gate, even before we board. The comfortability of sitting on a plane during boarding is not good."
Cons: "No comp food. No free entertainment. Over an hour late. But we boarded early then sat and waited due to crew member not being aware of schedule."
Cons: "Both entertainment rental and food cost high. Need to be consistent enforcing luggage bag size allowed as carry on."
Cons: "Handheld device rental too expensive and tv show selection to limited for my interests. I brought my own device and just wanted wifi to watch my shows on netflix."
Pros: "Absolutely nothing"
Cons: "First flight was delayed by 2 hours with no notification, missed connecting flight, no apology given and worst seats on plane were booked for us. Had to wait over 5 hours for next flight which also ended up being delayed and no option of discounted upgrade even though 9 of the 12 first class seats were available."
Pros: "Very smooth flight, courteous flight crew, and very good overall experience."
Cons: "Seat was a little hard but tolerable."
Pros: "seats are comfortable, foot room good"
Pros: "Low price."
Cons: "Crew was overly brusque."
Pros: "The staff was very nice, boarding was efficient and easy system to check bags at the gate."
Cons: "The air was incredibly dry (more dry than usual - my throat is still sore a day and a half later), the only available seat was a middle seat because I couldn't check in online only at the air port and even though I was 2 hours early, I still only got a middle seat. It took forever to get my bag after arriving in seattle."
Pros: "Couldn't be smoother. Ahead of schedule."
Cons: "No meal"
Pros: "The flight was fine, crew very friendly. Other than the fact that too many passengers carry on too much stuff it was all fine."
Pros: "The last three times I've taken suncountry, I have not been able to check in online. I had to come to the airport early, and stand in a line to get my boarding pass. I wonder if this is some way to get you to buy an upgrade seat?? They said they were having computer trouble, but after three months and three tries, I'm not planning on flying them again."
Pros: "Friendly and attentive flight attendants and a very clean and well functioning aircraft! Thank you!"
Cons: "Wish that the seats would recline more than they do."
Cons: "Check in was kind of chaotic. I couldn't get my boarding pass in advance so I had to stand in long lines and I wasn't checking a bag. When I got to the kiosk they didn't have a seat for me, but said I had to sit in an exit row. That's fine, but it was kinda freaky to see all the seats full on the screen. It was just different compared to what I'm used to with major carriers. After I got my boarding pass, everything was smooth and professionally done. On time, arrived early, courteous staff, clean plane, etc. They were better than most major carriers in that regard I'd say. So a good trip overall."
Pros: "Friendly, efficient service. My flights were on time and all my luggage arrived on time. The price and value are unbeatable."
Pros: "Pilot was great"
Cons: "Could not get boarding pass on line after an hour of trying. Could not speak to customer service by phone, 45 minute wait. Message said 2 wait until @ Airport which was stressful. Long line @ ticket counter."
Pros: "The price was excellent and the airline wonderful"
Pros: "Very Friendly Crew both on the ground and in the air."
Pros: "The flight attendant cared about our comfort. One of the cabins were leaking with fluid and she tried her best to solve the problem."
Cons: "It took an hour for my bag to show up at baggage claim!! I was about to leave without my stuff. The overhead cabin was leaking (and no luggage was above). No wifi so I was beyond bored during the flight. The flight attendant never collected my trash. She walked very quickly down the aisle with a bag, but didn't thoroughly check passengers if they had and trash. I always fly delta, and this was my first time flying with Suncountry. I think I'm gonna go back to Delta."
Pros: "No major issues. Just a normal flight."
Pros: "Service, very nice attendants, availability of entertainment"
Cons: "Cabin was too warm"
Cons: "The gates switched and if the plane could be loaded from the back that would be awesome."
Pros: "The Sun Country and TSA people were very nice."
Cons: "No free snacks on the airplane!!!"
Cons: "Dirty plane. Small overhead bins."
Pros: "We enjoy flying Sun Country and find it comfortable. The staff is very courteous and it's very good value for the money."
Pros: "Thank you for no carry on luggage fees! And I also appreciate to boarding process - straightforward and simple as it should be!"
Cons: "My only compliant us their Iano free food and food options are limited and expensive."
Pros: "Check in staff and flight crew were friendly and helpful."
Cons: "Seats were awful."
Pros: "Frontier's hidden charges make me appreciate the experience with sun country even more. Up front and fair service with no surprises was Sun Country."
Pros: "I don't know if I will ever rate "comfort" more than "good", given that you're crammed in like sardines (just like any other airline - in Coach)."
Cons: "The website offers exit row for purchase then has an error message when you try to do so. I tried about 12 times. Then I called and was able to get an exit row seat and complete my check in for the flight. But that was a hassle."
Cons: "Can't do online check in without picking a seat, why don't airplanes board from back to front? There would be fewer traffic jams."
Pros: "Overall the trip was excellent! Service, timeliness, staff, ... All excellent!"
Pros: "The flight was turbulent and the seatbelt sign was on most the way to Seattle, but passengers kept getting up. The crew did a terrific job of reminding the passengers of the safety issue involved in moving around the cabin when the seatbelt sign was on. They had a lot more patience than I would have."
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "-Speed of service -Food at the terminal -friendly service of flight staff"
Cons: "I had to cancel my flight due to a medical emergency and Sun Country Air would not refund. They basically said "too bad", sorry to hear that, and I ate the cost of my entire ticket. I will never fly this airline again nor will I recommend it to anyone."
Pros: "OK but should always make sure the plane delays are minimal."
Cons: "THe movie players were sold out both legs of my international flight, with kids. The second leg we were in the 9Th row and they were already out. SEems like a simple fix."
Cons: "Boarding was chaotic with a near capacity passenger load, but did not delay flight; that was due to a civil disturbance at HHH."
Cons: "I would like to have a wifi capability, I also would prefer the ability to print boarding passes at home."
Pros: "I enjoyed the flight crew, very pleasant. Overall a really good experience with comfort and smoothness of entire flight process. Will likely fly with sun country again in the future."
Cons: "Nothing negative to say."
Pros: "I love to fly with sun country I love sever"
Pros: "tickets were fairly priced, staff was attentive and friendly, seats were comfy, and plane was clean. I would say it was an overall satisfying travel experience."
Cons: "I really don't have any complaints."
Pros: "No Wifi! This is 2015!"
Cons: "This 737-800 was very cramped. I'm a pretty small guy & putting the tray table down it hit my knees. Never had that on any other aircraft. Having anther flight boarding at H1 while we were boarding at gate H2 was crowded & confusing. Poor organization. Was never offered food by a flight attendant."
Pros: "Both my checked bag and I arrived in Seattle as expected. Given the price point for holiday travel the seats were certainly uncomfortable but decent."
Cons: "Crew was rude. I fell asleep and didn't realize my seat was tilted back at all. Instead of nicely asking, or saying please, or the way I've always been addressed at any other airline the flight attendant grabbed the seat near my head, jerked it up, and said "you need to be upright for landing". Similarly when a young woman got up to use the restroom instead of saying please or politely directing her back to her seat the same flight attendant said "you need to be in your seat right now." The orange juice also tasted weird. The captain never introduced himself, never said how long the flight would be, or any of the standard stuff when taking off either. Just the spiel at the end as we were preparing to land. Also very surprised that there are no free snacks and no free entertainment for travel across the country."
Pros: "I wi not use aeromexico again"
Cons: "Everything, see prior notes"
Cons: "AeroMexico offered a great service!"
Cons: "Need water"
Cons: "Was not allowed to board the plane, this causing me to miss my flight."
Cons: "I reviewed the wrong one. My last comment and score was for this flight. My last flight even though the spaces were smaller I had no problems with my bag and it was a nice flight."
Pros: "Crew very attentive"
Pros: "We were given 100 different excuses for our overnight delay and processing all the passengers took much too long."
Cons: "Tell the truth and be prepared to resolve it quickly. We waited on the plane for more than an hour and then again in the airport to get our new tickets and vouchers that no restaurant would accept."
Cons: "I have nothing to complaint about Aeromexico is truly a good airline, friendly and. Has good customer service. We were very satisfied with our flight. Thank you"
Pros: "Very friendly and helpful crew"
Cons: "Getting seat assignments at front desk was confusing and a little hectic"
Pros: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Cons: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Pros: "The warmth service that made me feel at home"
Cons: "Will not travel with this airline again"
Pros: "One of the meal options was vegetarian. When I asked the flight attendant about it (I’d forgotten to request a veggie meal) they mentioned there was an extra vegetarian meal and got me that instead, which was even cooler."
Cons: "My screen didn’t work / worked erratically. Luckily there was nobody in the middle seat next to me and I could use that one."
Cons: "No access to video No leg room"
Pros: "Staff was friendly and very welcoming."
Pros: "The food, space and movies!"
Pros: "Service was good! Didn’t have problem"
Cons: "Flight was on time nothing to say went bad"
Cons: "Check in took more than 1.5 hrs. Traveling with two kids an a baby is challenging enough and adding all sorts of incompetente and lack of help makes traveling a nightmare Also crew allocated seating all in diferentes rows which is not acceptable when traveling with small kids. Once we went to the boarding gate we forgot a piece luggage and we ask Assistance after boarding still at the gate and crew told us they could not do anything as they are user of gate space not the owners #WTH"
Pros: "The crew was very nice helpful and always there in case of questions. We arrived earlier for about 18 minutes it was unexpected but good. Thank you."
Cons: "This time the flight had a no service bathroom in the back so because of that there was a huge line. I think in those situations the first class bathroom should be an option to use it was a little or more than that for some passengers because some times is hard to wait. But first time this happens and is not the crews fault. Thank you"
Cons: "I have traveled all over the world. From China to Peru, name it and I’ve been there, and I have never been treated more poorly as consistently as I was by Aeromexico today. After forgetting the bottom of a piece of paper I was not told I needed to keep with me (it was given to me when I landed in Mexico), I was turned away from the gate minutes before boarding. I was told to exit the terminal (with no options as to what to do with my duty free purchases) and pay a 600 pesos fee for a new piece of paper. Ok, fair enough. When I get there, they don’t take credit cards. Aeromexico shrugs their shoulders yet again. I run across the airport to another terminal to get cash to pay for the silly paper, run back to get it, sprint across the airport (again, with ZERO help from the airline getting through security to make my flight) only to have the door closed in my face. Defeated I walk to the module in the terminal to ask for a new flight to be told I have to exit the terminal AGAIN. I ask what I do with my duty free purchases (bottles of tequila I cannot bring in again) and I’m told I should check them in with my luggage. After informing the agent I don’t have luggage (it was a short trip) i was told I would need to purchase luggage. THEN, I was told my rescheduling fee for the flight would be $720, a full priced fare. Never flying Aeromexico again. I’ll take 3 planes on American before a direct flight with them. Enjoy."
Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"
Pros: "We think the upgrade to AM Plus was worth it."
Cons: "Crew not attentive. Announcements in English were almost impossible to hear - need to be louder. Video screens were very limited: no games to play, no instructions on how to use it, and map of route was inflexible."
Pros: "Very friendly staff/crew, sufficient leg room even in a regular seat. Hot meal."
Cons: "Zero entertainment options available - the computer screens didn’t work at all, no movies, music, map. Also no functioning WiFi as advertised (on either flight) and the machine would only barely and intermittently charge my phone."
Pros: "Both international flights to and from Mexico City were exceptional. The staff was very nice and the plane was very comfortable. I will choose them again next time I fly to Mexico."
Pros: "I had plenty of leg room."
Pros: "I like that I and my luggage arrived at my destination."
Cons: "Flight Delays: It happens, BUT every flight, but 1 was severely delayed leaving, arriving, and then departing again. The only flight that left and arrived on time was Guatemala to Mexico City. Mis information from Flight Crew: Aero Mexico flight crew put everyone in a panic on flight from LAX to MEX and Guatemala to MEX by saying that everyone had to pick up their luggarge.. even if you were just in transit to another country. Once I went down and asked Information, they stated that I did not need to pick up my bags as they would in fact be transportated to my final destination. When I told AeroMexico about this.. they didn’t seem to care that they were saying something completely different to everyone on their planes. In the future I will avoid booking with Aero Mexico.. I felt vulnerable and that Mexico didn’t have its clients in their best interest. Additionally, their lack of WiFi is embarrassingly cheap of them. Guatemala has free wifi, I assumed everywhere provides wifi for its visitors. Mexico supposedly gives you 5 min free and they don’t make that easy to access."
Cons: "No wifi"
Pros: "Same as above."
Pros: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."
Cons: "Flight was too hot, like they forgot to turn the AC on"
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Pros: "Everything was great. It was a red eye so only snacks and drinks were served but they were sufficient. The flight had plenty of room"
Cons: "There was nothing about the flight that I didn’t enjoy"
Pros: "Having a direct flight from Mexico City at a great price with excellent service, what's not to like about it!"
Pros: "The crew is great, and the comfort of the airplane was outstanding!! Really happy with the whole experience."
Cons: "Our flight was delayed and upon asking the supervisor for more information she was extremely rude and rolled her eyes."
Pros: "Staff was very friendly and helpful."
Pros: "They offer food and entertainment its good. Also is amazing to flight none stop to Mexico City"
Cons: "Getting to Mexico or leaving Mexico is a hassle if you are in a wheelchair. They have a really poor service, I really struggle since I was flying by myself."
Pros: "Food and entertainment was good, everyone was profesional"
Cons: "The waiting time when boarding"
Cons: "I didn’t like the food"
Pros: "I like everything about, food was good, entertainment was good crew was good. They give you free beer or wine"
Pros: "AEROMEXICO left 25 mins early leaving several passengers then said it was our fault because we were not there 1 hour before."
Cons: "Them blaming us."
Pros: "Nothing they cancelled my connecting flight"
Cons: "First time flying with Aeromexico and it will be my last. The cancelled the flight just when we are about to board and have not responded or compensated me for my substitute flight to get home."
Pros: "Entertainment, food, service, it was awesome!!"
Cons: "Amazing flight"
Cons: "It was a horrible flight because the plane did not land in Mexico city due to fog. The plane was about 600 feet from the ground and then diverted to Acapulo. We sat on the plane for 3 hours then waited in line for an additional 4 hours to get another flight. Then when we got to Mexico city, our next flight was canceled after boarding the plane. Again their excuse was due to weather. All other airlines were landing and taking off just fine. Aeromexico did not compensate us and we ended up spending the night in the airport. We will never fly Aeromexico again!"
Pros: "Most everything was fine, on time, nice crew, good entertainment..."
Cons: "Avoid this food like the plague, disgusting."
Pros: "I liked the service and the food that was provided."
Cons: "My suitcase was ripped on the back"
Pros: "The crew it’s the best"
Airlines flying from Caribbean Islands to Seattle have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights