Cons: "More leg room in economy"
Pros: "There was not much."
Cons: "The flight attendants made you feel rushed and that we were a bother. The volume on the overhead speaker was considerably high, especially for a late night flight; each time they spoke it startled you and sounded as if they were yelling into the microphone. They treated us rudely."
Cons: "More leg room that you don't have to pay for"
Cons: "Never made it on that flight"
Pros: "Nothing my worst flight ever False advertising, No Enternet No movies"
Cons: "The staff on board not nice Pilot with no experience try to land the plane with no success 2 time"
Pros: "How the crew approach to me and my wife"
Pros: "The entertainment really helped pass the time"
Cons: "Not having milk to drink"
Pros: "I had an excellent experience in United booked through you. I was in the fourth boarding group. Was that because I booked through you? There wasn’t much room for my wheeled carry on but I did find a spot. On the Akron flight there was no room for wheeled carry on. We had to wait outside for them to get off the last minute carry on."
Cons: "Just being in the fourth boarding group. There weren’t many of us so I assume it was because we booked through you."
Cons: "Your employees are all RUDE !!!"
Pros: "Both flights"
Cons: "Couldn't figure out why I couldn't accesss movies on my iPhone since I had downloaded the United App prior Also do not like that the free (always nice) entertainment is on a revolving scgedule so couldn't see any movie from the beginning. It would e best if movie streaming was controlled by the viewer beginning to end."
Pros: "Flight attendants were helpful"
Cons: "That the wifi didn't work :("
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Pros: "Short flight, no food or entertainment."
Cons: "I was texted the flight would be delayed 30 min, then another text said 15 min earlier then a 3rd text said back to the original time, so I had to rush to leave after assuming I had an extra 30 min, then the plane left late after all."
Cons: "When I landed in San Francisco, my ticket did not have a gate number on it. My layover was only 55 minutes long so I knew I needed to get straight to my gate. I looked at the screen of departures. The screen said Eugene was at gate 72. I rushed to gate 72 to find that on display screen for gate 72, it said boarding for passengers to Orange County. I then walked to information. The gentleman at information wrote down that my gate was gate 67. I hurried to gate 67 (with only 15 minutes until boarding for my flight began). At gate 67 I asked a United Airlines worker if I was at the correct gate. He said no, my gate was 72. I explained to him I was just there. He was very rude and said if I did not want to believe him, that's fine. I said no, I believe you, I just want to be certain I am going to the correct place as I should be boarding very soon. I started running back to gate 72. On my way I stopped at the United Airlines customer service desk and encountered yet another rude United Airlines associate named Irada. She told me I needed to wait my turn in line and could not help me, even though I needed to be boarding soon. I ran back to gate 72 and the board said Eugene. I asked a pilot who was sitting down on break about the reasoning behind the boards and he helped me. A pilot whose job is not at all in customer service was the one who helped while those with the job in customer service were rude. I was very exhausted and upset with the confusion and noone willing to help. I do not believe I will be flying with United anymore if associates who are supposed to be helpful are not."
Pros: "Flight was very smooth and timely"
Cons: "Wifi didn't work properly. Couldn't watch anything entirely. Frankfurt Airport is poor logistically"
Pros: "Healthy options maybe apples or something, and cheaper for snack packs. Ability to accept cash."
Pros: "The acceleration of the flight"
Cons: "The wait during the boarding process"
Pros: "The crew was awesome!"
Cons: "Delayed flight coming and going!!"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Cons: "For the second time they left without us and we had an 8 hour wait and another delay"
Pros: "The planes appeared to be newer."
Cons: "We had very little leg room and my husband had a sore back after the flights."
Pros: "Excellent crew"
Cons: "I had to pay an extra 155 for a seat in back of 1st class!!"
Pros: "Flight was wonderful!"
Pros: "Even though I change my date of flight everything was good, very good customer service100 percent."
Pros: "The wifi entertainment was great."
Cons: "It was really hot in the flight. I complained to the flights attendants about the temperature a couple of time and the nothing was done about it. One flight attendant replied that she felt cold. The gentleman next to me also complained about the temperature and nothing was done."
Pros: "Flight delayed, had to check carry on Bag and didn't receive it for over 30 mins after flight"
Pros: "Flight was on time. Crew was pleasant and friendly."
Cons: "Wi-Fi wasn't available"
Cons: "Didn't use. Had to reschedule thru phoenix with aal"
Pros: "Nice crew tv on back of seats large overhead storage good leg room."
Cons: "Could not hear loading instructions , long walk from one gate to another, tv cost for regular tv,football game, was expensive."
Cons: "I told the checkin agent that I would need a wheelchair at the Denver and OHare airports. I told the flight attendant on both flights. I would need a wheelchair at arrival. No wheelchairs for me. At Dwnver they were able to find one for me but with no one to push me. Eventually the pilot who flew us to Denver stepped in and got me to my connecting flight gate, bless his heart. At OHare no wheelchairs for anyone who had requested one. Complete chaos. I finally had to walk to my connecting flight from terminal C to terminal B. Very exhausting for someone with cancer who is exhausted most of the time. Your wheelchair service is completely ineffective, disappointing and a cruel joke."
Pros: "Check-in in Munich was friendly, professional, efficient. Pleasant flight. On time."
Cons: "Condescending flight attendant There should be an announcement for people to close their shades at cruising altitude. Bright sunlight hitting your peripheral vision is very stressful."
Cons: "Guy flight attendant didn't even cracking a smile once."
Pros: "My knees were literally in the person in front of me back of the chair."
Cons: "They make you check your standard crayon bag because it "looks" too big. Even after putting in the size bin they have."
Pros: "my granddaughter had a rough time and the crew was so nice we really had a nice flight thanks"
Cons: "Long delay waited in airport for 5 hours do to inbound being late"
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Pros: "Crew was nice and friendly."
Cons: "Major delays at Chicago O Hare, little to no communication. Passengers were not told what was going on, or the reasoning for our plane being so late. 3 hour delay boarding, and also sat on runway for another 1.5 hours before takeoff. Once landed in Dayton, could not pull up to a gate for another 45 minutes. So much wasted time. I purposely picked an early flight so I could have more time with my family. Had to cancel my family dinner plans that night due to an extra 5 hours wasted."
Cons: "Lost my bag"
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Cons: "Boarded and left late for many to miss connections. No real help to get to new connection both on plane and off."
Pros: "Everything about the Casper Airport was wonderful. It was very small and passenger friendly. Ran right on time. Great flight."
Pros: "On time, organized boarding"
Pros: "Being emailed changes in my flight. Before the airport would even make an anouncement. Very fast notification system of changes in flight....really all the reminders and info from emails were so helpful."
Cons: "My card wouldn't register when I slid it to purchase entertainment on my flight from Denver to Houston. I was all the way in the back. 38A...the card reader doesn't work...or it was operator error. But I tried a lot. Even got out plastic and receipt paper to try those tricks..."
Cons: "Boarding chaos, zones are there for a reason and the gate agent shouldn't be a pushover. Had the huge elbow hog sitting next to me and the temperature on board was between 95-105. It was crazy warm for a winter flight when passengers are already wearing cold adapted clothing."