Flight staff and all was fine. Food always sucks on planes so nothing new.
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
Boarded from a very small gate at LAX. Staff at gate had us line up, then waited 25 minutes to board without a word of explanation. Plane arrived on time then waited 20 minutes for a plane to vacate our gate. Majority of bags arrived after 15 minutes but it took an hour for a small number of remaining bags to be off-loaded despite my “priority” bag tag.
The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
This planes staff was top tier. Everything went great and had a great flight home.
The pilot had to extend the flight time from san antonio to Houston to burn off fuel. This caused a lot of unnecessary stress since we had a tight connection to Aruba. And with no other flights going to Aruba we were worried about spending a night in Houston. We had to to run to our connection because of the flight crews mistake. Not happy.
The flight was delayed, they didn’t even have water for the toilets or for drinks
I had requested wheelchair assistance prior to flight. The airport staff had no record of it. It was not provided at Cedar Rapids which was a small airport, so I managed on my own. At O'Hare airport the same thing happened. The staff told me they had no record of my request for a wheel chair. But they finally provided it after a delay when I insisted that I needed it.
Once again, flight was delayed from Houston to ELP by three hours. The last two-three times were flight crew scheduling issues causing significant delays and a stay over. After traveling internationally for business and needing to drive an hour home after landing close to midnight, this is an unsafe situation when exhausted. United has went from a preferred airline of mine to one of the worst due to reliability. As someone who had to get a new passport because I filled it up pre-pandemic, I still ONLY travel because I have to and not because I want to (leisure) because of the consistent subpar experiences. The United lounge closed at 9pm, so we had to sit in general boarding without working power outlets. Thankfully, the lounge had excellent service, abundant quiet space, and improved food selections.
Nice ! I am gold member at United Airlnes probably I will shift at American Airlines and JAL ! Thank you ! Kindly maintain quality service I fly often! ❤️
Didn’t happe- would have missed connection so we rebooked
Flight attendant made the flight very enjoyable. He was courteous and gave great care to the passengers
This flight 1810 on 7/30 from EWR to DFW got 4 hours delay. this round trip experience is bad, my AA flight 618 from DFW to EWR on 7/28 was redirected to PIT and totally delayed about 9 hours due to mixed of weather and AA IT outage and then on the way back delayed for 4 hours. Lucky, i changed my flight to UA on the way back. i don't like AA anymore. i will consider other airline options in the future.
IT issues created a mess had you change my flight and your system never changed it
The flight was ok, i understand Houston-Dallas is a short distance. The plane is really small: no TV, no snacks, but other than that, all was good. We had a bid delay but luckily it did not affect my connection
My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
The plane was experiencing problems with the HVAC system, it was very cold in the front of the plane and very hot in the back.
Delayed, missed connecting flight, ground crew double charged for international charges, were super rude and told me to just”deal with it” when I complained. Horrible airline, very frustrating.
Rather than take our chances on stand by since we missed our flight as scheduled due to delay leaving London, we accepted re-booking via Austin. After 2 1/2 hr. wait before going to El Paso we had a very smooth trip and our luggage sent on the missed flight was there for easy claim.
