Everything. Had to sleep overnight in airport and was late coming home.
food purchase options limited on a long flight
Boarding was simple and efficient Seat was better than usual
Dinner was okay, the mid-flight snack was awful and made my wife sick, breakfast was better. Entertainment console crashed four times, first crew member didn’t seem to care (aloof for most of the flight), other attendants seemed marginally more interested. No one checked back to see if the problem was resolved. Flight attendants seem to be in “check the box” mode doing only what was necessary.
Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess.
old plane, tight and uncomfortable
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
Two hours delay in the start.
I got to my destination on time/no mishaps. Kudos to the flying crew for a job well done.
Too longer walk to connecting flight under time crunch. No entertainment . No much room,all squashed together. No snack (free/as part of ticket) on second flight.
Very bad organization Changed seats for everybody and no priority to board
seat is comfort
They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid.
Got me where I needed to go, on time. Reasonably comfortable.
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