I completely missedy flight to South America because of a maintenance issue.
On time, cordial service,
Pros: "Delay with boarding"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Cons: "The flight was more than 4 hours late making us miss our connections"
Pros: "The crew was gracious, kind, and very accommodating. Lots of leg room and comfortable seat on the A321, “my flight” on the screen"
Cons: "Video feed from the nose and underbelly of the plane in flight as an option on the screen"
Pros: "Gogo in flight entertainment and WiFi worked well"
Cons: "Collect the trash sooner. Hot food options."
Pros: "Never made the connecting flight."
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Cons: "There was barely any room on my seat and in front. It was the worst flight experience I’ve ever had, and I’ve flown on a fair bit of airlines from 3rd world countries."
Cons: "Plane too small to have any on board entertainment"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "The snack between two meals"
Cons: "The main dish of meal, Tooth brush"
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "It was good organized. Staff were polite friendly and helpful. There was no craziness from the passengers. I loved the flight attendants were normal people. I saw older and plus size attendants. Given this diversity I am more likely to fly delta."
Cons: "Flight delayed 30 minutes on tarmac but holiday week so it could have been much worse. Slow deboarding process and air conditioning was not running and with the full flight it wS uncomfortable."
Cons: "I got bumped from this flight a couple of hours before departing."
Pros: "The flight could not be have been nicer. Lovely crew!!!!"
Cons: "They ran out of blankets, earphones on the flight"
Cons: "Small airplane, noissy"
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Pros: "Good movie selection"
Cons: "Just about everything else was mediocre"
Cons: "On time, free upgrade."
Pros: "Left on time and arrived early. Dinner quality was good Crew was very professional"
Cons: "Seats were uncomfortable."
Pros: "Good abording"
Cons: "problems with seating assignment"
Pros: "A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly."
Cons: "I don’t like that we had to pay for our checked bag."
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "Nice flight attendants on this flight."
Pros: "Love the hospitality and the staffs kindness"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Pros: "I love the snack choices and that entertainment was provided."
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "New schedule"
Cons: "Missed connection die to delay by lightning. Rescefuled and put us up overnite but had comfort tickets and had to fly coach and seated separately."
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "We finally got home"
Cons: "Missed original flight. I have been a premier customer of United for years. The only thing I've seen so far is extra baggage. When we first got our Amex Delta cards we boarded with sky. Now we are on much later."
Pros: "On time great baggage retrieval"
Cons: "VERY bumpy ride- scary"
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "On time"
Pros: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Pros: "consistently good"
Cons: "no problems... a little late because of uncontrollable factor... WEATHER"
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
The crew was rude to multiple people when boarding, and did not care to help during the flight. Their safety presentation was incoherent, and repeated a single portion or it 3 different times before we even left the gate. Just a poor experience.
I like the timeliness. The meal could have been better though.
During the flight there wasn't much turbulence so that's a plus for me, the snack was pretty good, the attention and amability from the flight crew was incredible.
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Pros: "Can’t say that...crew was professional but lacking good service attitude.No smiles, Nothing special."
Pros: "Amazing plane, great service, Air. Crew was amazing"
Cons: "Get the 787 back to this route."
Cons: "San Salvador gate is to small, everybody on top of each other"
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Cons: "This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees."
Cons: "The pilot on this flight was amazing!"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Cons: "They take my hand luggage in there are lost I don’t know what to do now"
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Cons: "Flight got delayed missed my connecting flight rebooking options are garbage. Hotel was not accepting people from AA. Their shuttle company at MIA airport showed up 35 minutes late"
Pros: "We got to our destination safely and sooner than expected!"
Pros: "Easy, no hassle travel."
Cons: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Pros: "food,movies, prices"
Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Pros: "On time departure. Early arrival. Lots of seat back movies."
Cons: "Need more new releases for movie selection."
Pros: "I was able to choose a seat in Cabin with more leg room and complimentary alcoholic beverage."
Cons: "It was late going to Chicago and late returning to NYC. There were no crackers. I don't like pretzels. The ONLY reason I flew American is because my company paid for it. I absolutely hate LaGuardia. It has a bad spirit."
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Cons: "Never made it on this flight because of cancellation"
Pros: "The attention and services"
Cons: "There was no individual entertainment on board (TV’s, internet, etc)"
Pros: "I liked the entertainment. The pilot was witty and funky"
Cons: "AC was kinda warm. I was very uncomfortable. I actually was sweating."
Cons: "Equipment malfunction at 11 pm is always really nice."
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Pros: "Excellent friendly crew, was able to get rest on an overnight flight with my wife, good selection of movies."
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Cons: "Short flight, so food offering was little pretzels."
Pros: "Everything, the plane was big and comforting, the fly attendants were very courteous and professional. Awesome fly."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "Missed my connecting flight to to 3 delays."
Pros: "I honestly can't think of anything that I liked. Oh wait! You have diet Dr Pepper which I think is fantastic."
Cons: "The plane was kind of old and run down. Everyone, the passengers included which I realize you have no control over, just seemed to be in an awful mood and very unhelpful. Same, and about the gate attendants, in that we attempted to get seats together and he didn't care at all what was going on. I haven't flown American for a very long time, and I don't think I want to again for a very long time."
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Pros: "The plane was almost empty and so I was able to rest comfortably."
Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Cons: "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Pros: "Landed early and everything was just as expected."
Pros: "Quick boarding, no delays."
Cons: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Pros: "The pilot and crew were friendly and helpful."
Cons: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Pros: "Crew can be nicer"
Cons: "Food and crew"
Cons: "We had a 3 hour delay."
Pros: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Cons: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Cons: "Checked baggage fees!!"
Pros: "Loved that I was in the single seat and it was a quick flight"
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Pros: "Left on time and arrived on time Direct flight!"
Cons: "Food terrible! No options. $10 sandwich only choice."
Pros: "It was a great flight over all but it was very cold inside the plane"
Cons: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Pros: "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
Cons: "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"
Cons: "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
Pros: "The flight attendant was professional and pleasant"
Cons: "Boarding in Houston was disorganized"
Cons: "Two hours late!"
Cons: "Se pusieron a darle mantenimiento al avión a la hora de salir cuando ya teníamos más de seis horas esperando el avión. Y esperamos una hora más ya sentados adentro. Eso estuvo fatal. Y sin comida de San José a Houston.. fataaal!"
Cons: "Flight kept being delayed"
Pros: "Onboard service"
Cons: "The fact that we had to pay extra in order to have room to Cross our legs."
Cons: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Cons: "Sleeping in the airport"
Pros: "Updates on delays were helpful."
Cons: "2 out of 3 flights were delayed due to baggage scanning problems."
Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "SJO to Houston was excellent. Houston to Nashville was mediocre."
Pros: "Delays, rudeness, doesn't have its act together. Must be United Airlines"
Cons: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Pros: "The customer service was very professional and collaborative."
Pros: "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
Pros: "The price"
Cons: "The size of the plane"
Pros: "Service was great, flight attendants are awesome. I did not have any inconveniences boarding or with my belongings."
Cons: "Food was extremely expensive. Snacks were so simple. Had to pay for entertainment. Also paid for my baggage, i thought it was included. It was a carry on and had to check that in, absurd."
Pros: "Muy buen servicio"
Cons: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Cons: "old plane and configuration in business"
Pros: "Flight was okay"
Cons: "Luggage was not in Birmingham for the flight until next day in the afternoon"
Cons: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Cons: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Pros: "Crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "The crew was excellent"
Cons: "The flight got delay because of that I had problems at customs and immigration"
Pros: "That the seats weren't made of plastic like all of your other planes on my round trip."
Cons: "The plane lost my $800 snowboard and sent it to denver instead of Birmingham the kiosk service person has one job it's not that hard to stick on "Birmingham" on the label. I think I deserve a refund for this flight."
Cons: "The tv and movie did not work"
Pros: "You get what you pay for. The plane was new and the seat was confi as it can get for a low cost carrier."
Cons: "I got what I pay for not more not less."
Pros: "Spirit is low fare, so can't expect comfort. But it's part of the deal, and not necessarily a bad thing. Other than that, it was a very good trip."
Pros: "Confy seat. Nice crew"
Cons: "The late arrival and the extremely long line at customs"
Cons: "Everything from the flight, service and customs entry process to going back through security. It was an awful experience with delay of 2 hours due to aircraft issues which should have been checked prior to boarding passengers."
Pros: "Good fast simple cheap service. All fast and on time. Helpful staff at the weigh-in, in San Jose, told us to move 2 pounds from the checked bag to our carry-on to avoid an overweight fee."
Cons: "that seat. Felt like a pipe under my butt, and my knees hitting the seat in front seemed to bother the guy, tho he didn't say anything. We all know we are "in the same boat.""
Cons: "couple of issues: #1.Spirit Website and Mobile apps keep crashing and several of us who booked your airlines were not able to utilize mobile boarding passes. In the age of mobility this User Experience (UX Design) should be a priority. #2. When we were trying to leave Costa Rica again we had issues with your Bar Code Scanners. We were able to download on our phone but when we go to customs after waiting in long lines we were told that they were not accepting Spirit airlines bar codes. You were the only airlines with long lines. Not even the kiosk was able to print boarding passes so we had to wait in long lines just to get a print out from the service desk."
Pros: "Kaska was very helpful during my checkin. All the staff was on point and helpful. I was worried because all the bad comments. I guess if you know what to expect you will enjoy your travel with spirit."
Pros: "The plane was nice and new, the big seat option was even better than I expected and worth it.The crew and the service they provided was top notch even if you had to pay for every little thing."
Cons: "Had to wait on runway for about 30min,not spirits fault."
Cons: "The communication on the app was sparse and did not provide enough information and would have to jump to an internet browser to do anything. Other airlines have better apps and clearer information"
Cons: "No one staffing the desk until an hour and a half before one of their two flights for the day is scheduled to take off. The staff was very unprofessional and prioritized their friendly conversations behind the counter over taking care of customers when they finally showed up."
Cons: "A guy came drugged from Costa Rica and they had to put him an IV line and didn't let the passengers get out of the plane due to "medical emergency" hence, connection flight: lost."
Cons: "I didn't like de space between seats and seats couldn't be recline. My back hurt all the flight"
Pros: "Price and efficiency"
Cons: "No perks- everything comes with an additional fee"
Pros: "The staff was wonderful, and hilarious! Shout out to Scott from flight 338! He made everyone on the plane laugh. Also the staff at check in gave me an emergency exit seat so I had plenty of room!"
Cons: "I will never fly with Spirit again. Do not be fooled by the cheap prices of the tickets as they do not include baggage fees (an extra $240 for two people to check bags round trip.) Nothing is complimentary (not even soft drinks or a bag or pretzels,) drinks are super expensive, there is no hanging options for your suits/dress (so don't bother to dry clean before you come) and there is no entertainment options at all. Also, when picking your seats do not pick the seats with only two thinking that you will have a window seat next to your travel partner- instead the third seat by the window is where you will be sitting with the flight attendant. Overall, it was the worst flight experience of my life."
Pros: "AVOID THIS AIRLINE AT ALL COST HORRIBLE"
Cons: "EVERYTHING. EVERYONE ON THE PLANE AND THE AIRPORTS HAD NOTHING GOOD TO SAY ABOUT THIS AIRLINE"
Pros: "NOTHING! WILL NEVER GIVE THIS COMPANY MY MONEY AGAIN. SPEND THE MONEY AND FLY SOME OTHER AIRLINE"
Cons: "EVERYTHING. RUDE EMPLOYEES. ACTUALLY SAW GATE ATTENDANT YELLING ON THE PA AT PEOPLE IN FORT LAUDERDALE."
Cons: "The airline cancelled an international flight from San Jose, Costa Rica for 48 hours and didn't rebook us on other flights. They didn't even offer any vouchers for hotel accommodation or for meals. This is the worst treatment of passengers that we've ever experienced."
Cons: "Only airline that charges $29 per passenger for tax in costa rica so that spirit can deceptively advertise at a lower price. Even a drink costs $3. I was curious if i had to swipe my credit card in order for the oxygen to work during emeregency. Both flights were delayed."
Cons: "Spirit canceled my flight the day before it was supposed to leave and gave me no other options as to how to get to my destination. It almost ruined my vacation."
Cons: "international flight and they wouldnt allow any free carry on or checked bags - next time we'll buy more expensive tickets from an airline that doesn't charge for a carry on."
Cons: "Awful. Late, fueled plane while people were on board, and kept on delaying flight."
Pros: "Trip seemed pretty quick."
Cons: "Plane arrived late. (That's ok, it happens..) Once we were on the plane, we were delayed for quite awhile. Not sure for the reasoning other than they kept calling a bunch of people to see them, on the microphone. Also, the microphone speakers were hardly enthusiastic and didn't seem to know what they were reading when giving directions about safety. The bagge fee is crazy. Probably won't use spirit anymore unfortunately."
Pros: "There is absolutely nothing good about this airline."
Cons: "There are lots of hidden fees we didn't know about and ended up spending a lot more money than intended. There was horrible communication between the airline and the airport and we were held on the plane for an additional 30 minutes after landing which caused us to miss our connecting flight. They said it was our fault for missing the connecting flight even though it was out of our control. We were stuck at the airport and the next available flight was not until the following day. We received no compensation for their mistakes."
Pros: "How they got us through the airport quickly, pulled people outo of line and moved them faster through the process according to the flight times."
Pros: "Nothing. It was a nightmare"
Pros: "The flight was cancelled due to "crew maintenance". I had to re-book on Jet Blue and pay much more and I had to stay in a Hotel for an additional night."
Pros: "that i made it home safe"
Cons: "assistance prior to boarding hidden fees flight comfort lack of updates about flight lack of itinerary due to what i was told was out of Spirits control flight adjustment fees"
Pros: "I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served."
Cons: "Due to weather conditions, our pilot had to continue past Fort Lauderdale and land our plane at Tampa. However, after landing we were forced to stay on the plane for 3 hours with very little updates on what was going to happen. Then their only solution was to bus us back to Fort Lauderdale which would take 6+ hours, causing us to miss our connecting flights. Therefore we were forced to rent a car (paid for out of pocket) and drive to another airport in order to make it to detroit"
Pros: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "We left from Fort Lauderdale. It was chaos. Massive lines to get to the kiosks which they said we had to do. Finally got to a kiosk only to be told none of them were functioning. Lines to get to the check in desk was terrible. No one told us what was going on. Overall it was a poorly organized mess. They charged extra for everything. A cup of water was 3 dollars. Seats were small and no leg room."
Pros: "Customer Service team was great"
Cons: "No complimentary snacks or drinks, not even water! The seats don't recline Over $180 in baggage fees for a round trip flight!"
Cons: "Horrible Service. My flight was delayed due to bad weather and what followed was a nightmare. Spirit flew me out of my connection that was missed 24 hours later, made me wait in line for 4 hours to get a second replacement flight and has lost my luggage for good. Terrible customer service and terrible plannkng. Highly recommend to not fly this airline"
Pros: "The seats are very uncomfortable. The notation of paying for water is ludacris. For the price of a ticket, inbeleieve serving a beverage to each of your passengers is not asking for too much."
Pros: "Literally nothing. I mean, I guess the cold hard tile floors were shiny to sit in."
Cons: "They lied about volcanic ash to delay their flight because their crew was not ready to fly (they didn't have enough down time) meanwhile EVERY OTHER FLIGHT FLEW OUT. They would not give us a new flight. They would not give us food vouchers. No car rentals. No housing. We were stranded in a foreign country for 12 extra hours with NOTHING. On top of that they were rude, unhelpful, and after the 12 hour delay, DELAYED THE FLIGHT AGAIN. They would not help with anything. They simply blamed the "ash" that apparently didn't affect any other airline but Spirit. Never ever using them again."
Cons: "My flight to Costa Rica was delayed over four hours due to a computer panel malfunction. Spirit "compensated" us passengers with a $50 certificate which was good only on another Spirit flight that you had to book within 60 days, and a meal voucher which only came after we had waited so long that we had eaten anyway. In my opinion, they wanted to appear as if they were trying to do something for us while actually giving us nothing of any practical value. My return flight to Fort Lauderdale was scheduled to depart at 12:30 PM. We arrived at the airport and waited over an hour in line to be told that the flight had been delayed until midnight due to a volcanic eruption. The only information they would give us was that we were supposed to come back at 9:30 PM to see if the flight would be departing. They did not offer us any amenities or any other options other than to sit in the airport for 12 hours and wait. At our own expense, my mother and I went and got a hotel room so we could at least be comfortable. We returned as instructed at 9:30 PM, and there were no Spirit airlines employees at the airport. They did not show up until 10:30 PM. We waited another hour in line, learned that our flight was delayed yet again, and basically sat in the terminal until we were finally allowed to board at 2 AM. Now I understand that a volcanic eruption is completely beyond anyone's control, however Spirit appeared to be the only airline operating out of this airport who could not figure out some sort of an alternative to accommodate its passengers. When we came back as instructed at 9:30 PM, we were the only passengers in the entire airport. Yes, the entire airport was empty except for us, and a few security personnel. And Spirit airlines did not even bother to show up until an hour later. Now, if this lengthy delay was really due to volcanic conditions, why did every other airline operating out of that airport figure out a solution? You would think that after such unpleasant experience, the airline would at least offer you some free snacks? Well, you would be wrong. They would not even offer us so much as a bag of peanuts or a cup of water for free. Let me also say that when my mother and I arrived at the hotel we had reserved so that we could wait more comfortably, we explained the situation to the girl at the check-in counter and she asked what airline we were flying. When we told her, she rolled her eyes and gave us a look that said "oh, them again!" According to her, this kind of thing happened twice a week on a regular basis I already had a very low opinion of spirit airlines because of their mercenary pricing tactics. They post a low fare to get you to buy a ticket with them, then they hit you with all kinds of ridiculous fees to make up the difference. For an airline ticket that was less than $400, we had to pay nearly $110 in extra baggage checking and seat selection fees. Then they switched our seats anyway."
Cons: "Spirit airline is the worst airline ever! Always cancelling flights no leg room"
Pros: "I liked that it safely got me from point A to point B."
Cons: "They charge for everything... a lot, to the point where it would have been much more cost effective to spend more with another airline originally. $100 for a small bag? $50 to bring it on board? $3.00 for water or soda? Extra to choose any seat... not a special one, just to chose a seat. $10 for them to print out a boarding pass. Tiny, tiny seats. No TV or movie for long flights, shall I go on? I'd rather not fly anywhere than to ever fly Spirit Airlines again."
Pros: "very nice"
Cons: "every thing"
Pros: "It was okay"
Cons: "Entreteimen we didn't have any? ???"
Cons: "Escribo esto en español para poder expresar mejor mi indignación ante el servicio tan mediocre que recibimos. Después de que el vuelo se atrasara más de 4 horas, nunca logré entender porque fue que nos atrasamos. Nos decían que íbamos a hacer una cosa y hacían otra. Pasamos de ilusiones y luego desilusiones durante horas. Amo viajar y nunca en mi vida me había sentido tan estresado como viajando con Spirit Airlines. No solo fue el atraso del vuelo, sino que también salíamos a las 12:45pm de San José, hora a la que usualmente creo que todos almorzamos, y no se les ocurrió darnos de comer sino hasta las 6:00pm (hora de Costa Rica) y yo no se si según ellos por darnos una latita de Pringles y un vaso de Coca Cola ya se nos iba a olvidar el terrible atraso que tuvimos. Cuando llegué al aeropuerto de Miami noté que habían roto una rueda de mi maleta y se lo dije a una empleada de Spirit Arilines que no sabía que hacer así que recurrió a otra y lo que me dijeron fue que eso no era problema de ellas porque probablemente había sucedido en Costa Rica y luego se fueron. Ahora mismo estaba tratando de hacer el Check In para mi vuelo de regreso y nunca había sido tan complicado hacer un Check In, ni siquiera entiendo porque no puedo hacerlo. Entro a la pagina de preguntas y soporte al cliente de Spirit Airlines y para responder a la pregunta de COMO hacerlo, lo único que saben decir son los beneficios que tiene, beneficios a los cuales me ENCANTARÍA tener si tan solo en su pagina dijeran COMO se hace. He pagado casi $100 en equipaje solo porque nunca nadie me dijo que si lo pagaba como un mes antes iba a salir más barato, que por cierto su pagina de internet es de lo PEOR que he visto, porque después de pagar mi maleta para ir de regreso, ni siquiera me decía si se había cargado bien a mi tarjeta o me daban una factura, simplemente volví al sitio para administrar mi viaje y ahora solo estoy rezando para que cuando llegue al aeropuerto en serio el pago se haya realizado correctamente. En fin, voy a tener que seguir viajando muy seguido a los Estados Unidos desde Costa Rica y puedo jurarles que NUNCA voy a volver a viajar con Spirit Airlines."
Pros: "Richard, our steward, was the only reason the flight ever made it out of the country. Without him I would have been stranded in Costa Rica for another night."
Cons: "We sat on the tarmac in a hot plane for 5 hours after an aborted take off due to brake malfunction. They offered no food, no compensation, no protection, and instead of booking me another connecting flight they forced me to take a van they rented from fort lauderdale to my final destination, orlando."
Pros: "The plain from Costa Rica to Ft. Lauderdale"
Cons: "My flight was cancelled without previous notice because the crew was tired. I'm 69 years old with a spine hernia and I had to sleep on the airport floor until the next day because they said all hotels were full"
Pros: "It landed"
Cons: "Seats are jammed in, nickel and dime you to death"
Pros: "Quick simple and cheap flights to and from San Jose CR to Houston Texas - If you can get by with just a backpack they are fantastic - if you don't mind random seat assignments and the trip is not so long as to survive without at least a coffee and snack - then i recommend them - if you have to check baggage and buy an inflight snack then you might better use southwest because to match what southwest includes in their flat ticket price vs buying it as add on's via spirit then spirit costs more"
Cons: "Website lacks information, not very intuitive to find information and they almost do everything possible to not provide phone support assistance - i had to look on other websites to find their number and the minute you dial it they threaten to charge you - simple questions like if their is a weight limit on the single free personal bag carryon are not answered - doubt I would recommend them for any long significant journey but for under 4 hour cheap flights back and forth from houston to san jose costa rica they are great"