Pros: "Great crew! Very friendly!"
Pros: "Comfortable seats and the plane was not crowded."
Cons: "Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage."
Pros: "Delta Comfort Plus is always great !"
Cons: "Brighter, kinder and nicer faces."
Cons: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
Pros: "Boarding was smooth."
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Cons: "The food was mediocre, to say the least."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "The crew was good"
Cons: "The plane was extremely hot."
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Crew was great (once they arrived)"
Cons: "1.5 hour delay added 5+ hours to our travel day. Not fun..."
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "The crew was good, when we actually were in the air."
Cons: "A working plane would be nice. It was only an hour delay; any inconvenience there may have been, when it comes to flying, is amplified. I am 6’ 8” and the plane is just uncomfortable."
Pros: "boarding was on time"
Cons: "Not much legroom."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Cons: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"
Pros: "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
Pros: "On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing."
Cons: "Almost an hour late leaving the gate."
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Pros: "Upgrade to ComfortPlus"
Pros: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Cons: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "The plane went where it was supposed to go."
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "I was able to sleep!"
Cons: "Could not get comfort upgrade"
Pros: "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "El personal abordo muy amable llegamos a tiempo"
Cons: "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"
Pros: "Got there before ETA"
Cons: "Concourse was VERY FAR away and trains were not running☹️"
Pros: "More entertainment options were added. Thank you"
Cons: "It didn't fly fast enough. Jk. Not much to say"
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "Fast as always. Very professional"
Cons: "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
Pros: "The crew from MSP to LSE onboard were incredibly pleasant and nice"
Cons: "They wanted me to check my bag from MSP to LSE. They weren't as nice as they could have been about it. But in the end I didn't need to check it."
Pros: "Clean & new aircraft. Good selection for entertainment."
Cons: "Seating & booking was chaotic. Flight delayed."
Cons: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
It was exactly as I expected, on time, smooth flight, courteous staff.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Pros: "The crew was great. I showed up to early and they were able to adjust my flight so I wasn’t sitting at the airport all day. Best service."
Pros: "So ridiculous airline didn’t though in costumer at all"
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Cons: "Lack of a crew delayed flight 4 + hours."
Pros: "The boarding was fast."
Pros: "Comfortable seat, no middle seat on my side of plane."
Pros: "It was on time"
Cons: "Delayed on the tarmac"
Pros: "We left a few minutes early"
Pros: "Love flying with AMERICAN AIRLINES."
Pros: "Flight attendant was dilligent"
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The trip was easy and the time very good set!"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "The entertainment"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Pros: "Friendliness of gate staff"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Pros: "Not muchi"
Cons: "I ordered a gluten free dinner for my husband and even checked on I two days before and they didn’t have it. He basically had no dinner"
Cons: "They were late because of bad scheduling and the gate agent was rude"
Pros: "Crew was very friendly. On time departure and landing."
Cons: "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "We landed early, it was fairly comfortable in coach for a very tall person, and there was good communication from the flight attendants and pilot with the passengers. A very pleasant experience overall, from someone who is a nervous flyer!"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Cons: "Poor snack options"
Pros: "Actually coming home was great. Thank you"
Cons: "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
Pros: "Outstanding crew and pilot dealt with some tough weather issues"
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Cons: "Checking one bag took 30 minutes. Very stressful"
Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"
Pros: "Not crowd, got a exit row seat. Plenty of room"
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "staff was nice"
Cons: "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
Pros: "The crew on both legs of our flight were very nice and accommodating."
Pros: "On time and great professional staff throughout"
Pros: "Losding procedure orderly, staff helpful."
Cons: "Pretzels are getting old, anything new out there?"
Cons: "Wi-Fi, as usual, was not working. Plus, there were no screens in the seat, so passengers have to rely on their own smartphones/tablets/magazines/books to keep entertained."
Cons: "The flight was delayed then to top it off we sat on the tarmac awaiting to off load in DesMoines. We spent just as much time waiting to off load as we did in flight!"
Pros: "Early arrival to DSM."
Pros: "We were delayed taking off from Denver due to snow storm. The crew was communicative and accommodating."
Pros: "Well, I got there."
Cons: "Purchased economy plus bundle. United employee closed gate in my face at ORD. United Club toilets were filthy and the worst of my problems was the ridiculous selection of teas. (Toilets outside of United Club much cleaner.) I had an economy plus seat, but this did not allow me to board early. So I boarded late and there was no seat in front of me. So I could not put my carry on in front of me. I asked if I could put my bag in top, but attendant told me that I had to ask the first class person in front of me for a favor and thank them for the favor. I did. But this was one of the more disgusting experiences that I have had on an airplane and I paid an extra 100 USD for the privilege of it."
Pros: "nice plane. good service good job of getting our missing bags to us."
Cons: "delays on both ends. luggage did not arrive with us on either end"
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Cons: "Waiting in the airport for 8 hours."
Pros: "The crew was polite and professional. Thanks"
Cons: "Cannot think of a thing"
Pros: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Pros: "Got me from point A to B"
Cons: "Cabin was freezing, very skimpy on drinks, coffee maker didn't work. Ask volunteers to move to back of plane to balance out weight."
Pros: "The crew was one of most pleasurable group that I've flown with. Polite AND funny!"
Pros: "Was excellent i like thank you"
Cons: "Nothing al contrario all excellent"
Cons: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Pros: "No layover and the guy was nice to sit all 3 of us together."
Cons: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Cons: "Everything was good"
Pros: "Will bw traveling to chicago then to iowa"
Cons: "Flight delay and itenirary changed"
Pros: "Arriving in the states"
Cons: "Charging 28$ to check one bag on an international flight? When did that change and why? I will fly somebody else from now on. What greed!"
Cons: "I had to wait 16 hours, it was a serious delay"
Pros: "Nothing I wasn't on it I missed it because of you"
Cons: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"
Pros: "On time flight and no problems at all"
Cons: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Pros: "The people on the flight with me"
Cons: "The flight attendants were cocky and then my flight was worse overall my flights in all were horrible with united . I've never been sick on a plain and I got so sick for the landings"
Pros: "Arrival was late and United held the connecting flight! Thanks United."
Cons: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Pros: "On time"
Cons: "Not entertainment"
Cons: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Pros: "Polite crew, very helpful"
Cons: "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
Pros: "The flight I was able to get on eventually had pleasant crew and arrived early."
Cons: "Where to start.... they "delayed" my flight for 11 hrs from 5:55pm to 0700am due to "weather" so no hotel or food vouchers would be issued. THEY ALSO SAID "don't bother going stand by for the other two flights leaving this evening as they will be overbooked or "cancelled" as well. When I walked to customer service they stated it was NOT cancelled but rather "rescheduled due to operational issues" then they put me on stand by for the next flight leaving in a couple hours. I boarded that flight only to be pulled out of my seat the last second before the gate closed saying there was an error and there were two "Fishers" and I was in one of thier seats. After closing the door and departing the gate the agent said "whoops" I guess it was a small child that was to be on the parents lap. "Sorry" as the plane left with an empty seat that I had been sitting in. After a long conversations with the supervisor they finally were able to book me on the last flight out that night arriving in DM at 12:15 in am. I had to dig my original boarding pass out of the garbage as they had refused to put me in first class... an upgrade I had paid for. After being lied to repeatedly about status of plane and bumped from flight due to incompetent gate agent I was able to finally procure a $10 food voucher (a beer is $11 at the airport. There are additional bungles including lost luggage and more to this saga but I think you get the picture."
Cons: "Dead battery on plane. Delayed flight caused missed connection. No hotel voucher. Sit in terminal all night."
Cons: "No help from the flight attendants before we landed to inquire to see if the connecting flight would wait - just MINUTES!"
Cons: "Late night flight to begin with then mechanical issues so more delay which made it later. Chicago ground folks were very good at keeping us informed on the status."
Cons: "Two hours Delay not good"
Pros: "It landed in Des Moines 30 minutes early."
Pros: "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
Cons: "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
Cons: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Cons: "Free entertaiment. Not only pay"
Pros: "Fast boarding, pleasant crew, nice leg room!"
Pros: "I have metal leg braces. The staff was helpful getting me from terminal to terminal. They were very helpful."
Cons: "Having a leg brace makes difficult I am blessed I can move a little without them. I had to move a short distance without my brace. No place to put it back on."
Cons: "Delayed, needed to change the second leg"
Pros: "The fact that you serve a small complimentary drink and snack on such a short flight was extremely appreciated. It seems most airlines either won't serve on a short flight or charge you extra. Also, I absolutely love the new seats on the planes you guys have been using for quite a while now. They're much more sleek/minimalist so they don't take up as much room. As a disabled person, the bulky seats still employed by many planes on other airlines are incredibly hard on me getting in and out of the seat isles. The crew was very efficient and kind. I also appreciate the thank you to military personnel that they announced at the end of the flight."
Cons: "My gate was moved a few minutes prior to scheduled boarding. It was a minor inconvenience. Flight was a bit late getting out, but still arrived at designated time. Complimentary Wifi would be pretty nice, but not expected."
Pros: "You get what you pay for. The plane was new and the seat was confi as it can get for a low cost carrier."
Cons: "I got what I pay for not more not less."
Cons: "Everything from the flight, service and customs entry process to going back through security. It was an awful experience with delay of 2 hours due to aircraft issues which should have been checked prior to boarding passengers."
Pros: "The crew was great."
Cons: "The space was toooo tight!! It’s hard that you can’t even offer water."
Pros: "I got home on time"
Cons: "Cost, cheap seats"
Cons: "Hidden costs. Had to pay extra for carryon and checked luggage."
Pros: "On time, no delays, ran smoothly"
Cons: "Uncomfortable seats, trays not full size, no outlets, no tvs"
Pros: "Just the price to be honest"
Cons: "Not on schedule at all .. Missed my fly from florida to ACY . big delay almost 4 hours . not happy . im sorry i will not recomend this airline ."
Cons: "No one staffing the desk until an hour and a half before one of their two flights for the day is scheduled to take off. The staff was very unprofessional and prioritized their friendly conversations behind the counter over taking care of customers when they finally showed up."
Cons: "A guy came drugged from Costa Rica and they had to put him an IV line and didn't let the passengers get out of the plane due to "medical emergency" hence, connection flight: lost."
Cons: "I didn't like de space between seats and seats couldn't be recline. My back hurt all the flight"
Pros: "Price and efficiency"
Cons: "No perks- everything comes with an additional fee"
Pros: "The staff was wonderful, and hilarious! Shout out to Scott from flight 338! He made everyone on the plane laugh. Also the staff at check in gave me an emergency exit seat so I had plenty of room!"
Cons: "I will never fly with Spirit again. Do not be fooled by the cheap prices of the tickets as they do not include baggage fees (an extra $240 for two people to check bags round trip.) Nothing is complimentary (not even soft drinks or a bag or pretzels,) drinks are super expensive, there is no hanging options for your suits/dress (so don't bother to dry clean before you come) and there is no entertainment options at all. Also, when picking your seats do not pick the seats with only two thinking that you will have a window seat next to your travel partner- instead the third seat by the window is where you will be sitting with the flight attendant. Overall, it was the worst flight experience of my life."
Pros: "AVOID THIS AIRLINE AT ALL COST HORRIBLE"
Cons: "EVERYTHING. EVERYONE ON THE PLANE AND THE AIRPORTS HAD NOTHING GOOD TO SAY ABOUT THIS AIRLINE"
Pros: "NOTHING! WILL NEVER GIVE THIS COMPANY MY MONEY AGAIN. SPEND THE MONEY AND FLY SOME OTHER AIRLINE"
Cons: "EVERYTHING. RUDE EMPLOYEES. ACTUALLY SAW GATE ATTENDANT YELLING ON THE PA AT PEOPLE IN FORT LAUDERDALE."
Pros: "More comfortable than I expected. The wider aisle and change in seat configuration made it feel more spaceous than other airlines. Crew was polite and efficient. Both flights on-time."
Cons: "Boarding is a bit of a free for all. Despite boarding by "zones", everyone seems to crowd the boarding area to get on the plane, even though we all have assigned seating (which is nice)."
Cons: "Only airline that charges $29 per passenger for tax in costa rica so that spirit can deceptively advertise at a lower price. Even a drink costs $3. I was curious if i had to swipe my credit card in order for the oxygen to work during emeregency. Both flights were delayed."
Cons: "Spirit canceled my flight the day before it was supposed to leave and gave me no other options as to how to get to my destination. It almost ruined my vacation."
Cons: "Awful. Late, fueled plane while people were on board, and kept on delaying flight."
Pros: "The plane didn't crash"
Cons: "^Invest in another price option, the small expense of flying another service will save you many headaches. Spirit hits you with hidden fees from departure, to check-in failures to making you pay for a carry-on?! They smugly suggest that their price is the baseline price without any add-ons or that they're giving you the option to opt out of things other airlines make you pay for, but nah. Spirit airlines has a special place in hell for duping consumers for so long"
Pros: "Trip seemed pretty quick."
Cons: "Plane arrived late. (That's ok, it happens..) Once we were on the plane, we were delayed for quite awhile. Not sure for the reasoning other than they kept calling a bunch of people to see them, on the microphone. Also, the microphone speakers were hardly enthusiastic and didn't seem to know what they were reading when giving directions about safety. The bagge fee is crazy. Probably won't use spirit anymore unfortunately."
Pros: "There is absolutely nothing good about this airline."
Cons: "There are lots of hidden fees we didn't know about and ended up spending a lot more money than intended. There was horrible communication between the airline and the airport and we were held on the plane for an additional 30 minutes after landing which caused us to miss our connecting flight. They said it was our fault for missing the connecting flight even though it was out of our control. We were stuck at the airport and the next available flight was not until the following day. We received no compensation for their mistakes."
Pros: "Absolutely nothing. I will never take this airline again."
Cons: "The staff is incompetent, the process of checking in and boarding is completely inefficient. Worse traveling experience I have ever had."
Pros: "Nothing. It was a nightmare"
Pros: "Cheap fare, new plane."
Pros: "The flight was cancelled due to "crew maintenance". I had to re-book on Jet Blue and pay much more and I had to stay in a Hotel for an additional night."
Cons: "Due to weather conditions, our pilot had to continue past Fort Lauderdale and land our plane at Tampa. However, after landing we were forced to stay on the plane for 3 hours with very little updates on what was going to happen. Then their only solution was to bus us back to Fort Lauderdale which would take 6+ hours, causing us to miss our connecting flights. Therefore we were forced to rent a car (paid for out of pocket) and drive to another airport in order to make it to detroit"
Pros: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Pros: "Customer Service team was great"
Cons: "No complimentary snacks or drinks, not even water! The seats don't recline Over $180 in baggage fees for a round trip flight!"
Pros: "They got our bags onto our connecting flight even though it was only 20 minutes between landing and takeoff."
Cons: "We had to pay the airport taxes separately and unexpectedly to leave Costa Rica. I know that Spirit wants to save us costs by not charging us for things we don't need but that cost isn't optional so it's just deceitful to not include it. The baggage check at the airport is also only open at a certain time so we had to wait an hour and a half in the baggage check line to wait for it to open and THEN it turns out we were accidentally in the express members line (which was unlabeled) and the spirit employees made us get to the back of the regular line which was huge at that point (note we were the first people at the counter before that happened. AN HOUR AND A HALF IN LINE before it opened, another HALF HOUR to get through the line when we had to get in back. THERE IS NO FOOD BEFORE THE SECURITY CHECK. When I was reserving/buying my seats the website gliched so I had to refresh and all the prices doubled!!!!! Note this is in a five minute window."
Cons: "Bad completely service"
Cons: "too much time to setup the flight, pay the ticket then pay the seats then pay for bags... in the website or it will be more expensive if you go to the counter... after all of this I prefer to fly any other airline"
Pros: "That I made it alive"
Cons: "Everything! Will never fly this airline ever again and will tell everyone I know what a horrifying experience it was...not worth it!"
Pros: "Literally nothing. I mean, I guess the cold hard tile floors were shiny to sit in."
Cons: "They lied about volcanic ash to delay their flight because their crew was not ready to fly (they didn't have enough down time) meanwhile EVERY OTHER FLIGHT FLEW OUT. They would not give us a new flight. They would not give us food vouchers. No car rentals. No housing. We were stranded in a foreign country for 12 extra hours with NOTHING. On top of that they were rude, unhelpful, and after the 12 hour delay, DELAYED THE FLIGHT AGAIN. They would not help with anything. They simply blamed the "ash" that apparently didn't affect any other airline but Spirit. Never ever using them again."
Cons: "My flight to Costa Rica was delayed over four hours due to a computer panel malfunction. Spirit "compensated" us passengers with a $50 certificate which was good only on another Spirit flight that you had to book within 60 days, and a meal voucher which only came after we had waited so long that we had eaten anyway. In my opinion, they wanted to appear as if they were trying to do something for us while actually giving us nothing of any practical value. My return flight to Fort Lauderdale was scheduled to depart at 12:30 PM. We arrived at the airport and waited over an hour in line to be told that the flight had been delayed until midnight due to a volcanic eruption. The only information they would give us was that we were supposed to come back at 9:30 PM to see if the flight would be departing. They did not offer us any amenities or any other options other than to sit in the airport for 12 hours and wait. At our own expense, my mother and I went and got a hotel room so we could at least be comfortable. We returned as instructed at 9:30 PM, and there were no Spirit airlines employees at the airport. They did not show up until 10:30 PM. We waited another hour in line, learned that our flight was delayed yet again, and basically sat in the terminal until we were finally allowed to board at 2 AM. Now I understand that a volcanic eruption is completely beyond anyone's control, however Spirit appeared to be the only airline operating out of this airport who could not figure out some sort of an alternative to accommodate its passengers. When we came back as instructed at 9:30 PM, we were the only passengers in the entire airport. Yes, the entire airport was empty except for us, and a few security personnel. And Spirit airlines did not even bother to show up until an hour later. Now, if this lengthy delay was really due to volcanic conditions, why did every other airline operating out of that airport figure out a solution? You would think that after such unpleasant experience, the airline would at least offer you some free snacks? Well, you would be wrong. They would not even offer us so much as a bag of peanuts or a cup of water for free. Let me also say that when my mother and I arrived at the hotel we had reserved so that we could wait more comfortably, we explained the situation to the girl at the check-in counter and she asked what airline we were flying. When we told her, she rolled her eyes and gave us a look that said "oh, them again!" According to her, this kind of thing happened twice a week on a regular basis I already had a very low opinion of spirit airlines because of their mercenary pricing tactics. They post a low fare to get you to buy a ticket with them, then they hit you with all kinds of ridiculous fees to make up the difference. For an airline ticket that was less than $400, we had to pay nearly $110 in extra baggage checking and seat selection fees. Then they switched our seats anyway."
Cons: "Spirit airline is the worst airline ever! Always cancelling flights no leg room"
Pros: "Efficient boarding, on time departures, low fares."
Cons: "Cramped uncomfortable seating, carri-on baggage fees."
Pros: "very nice"
Cons: "every thing"
Pros: "It was okay"
Cons: "Entreteimen we didn't have any? ???"
Cons: "You pay too much for your bags! Then still had to pay a tax to leave the country because spirit was the only airline that didn't already include it! Upon returning to the US our flight was delayed for an hour. They only came on the loud speaker once about 10 minutes after boarding saying it would be 15 more minutes. There was no communication. It was overheard that their boarding records did not match up with immigration. Overall it was a horrible experience and I will not be returning to spirit!"
Pros: "Yes, gets you from point A to point B."
Cons: "Worst airline ever! Hidden fees and lack of professionalism from crew members."
Cons: "Escribo esto en español para poder expresar mejor mi indignación ante el servicio tan mediocre que recibimos. Después de que el vuelo se atrasara más de 4 horas, nunca logré entender porque fue que nos atrasamos. Nos decían que íbamos a hacer una cosa y hacían otra. Pasamos de ilusiones y luego desilusiones durante horas. Amo viajar y nunca en mi vida me había sentido tan estresado como viajando con Spirit Airlines. No solo fue el atraso del vuelo, sino que también salíamos a las 12:45pm de San José, hora a la que usualmente creo que todos almorzamos, y no se les ocurrió darnos de comer sino hasta las 6:00pm (hora de Costa Rica) y yo no se si según ellos por darnos una latita de Pringles y un vaso de Coca Cola ya se nos iba a olvidar el terrible atraso que tuvimos. Cuando llegué al aeropuerto de Miami noté que habían roto una rueda de mi maleta y se lo dije a una empleada de Spirit Arilines que no sabía que hacer así que recurrió a otra y lo que me dijeron fue que eso no era problema de ellas porque probablemente había sucedido en Costa Rica y luego se fueron. Ahora mismo estaba tratando de hacer el Check In para mi vuelo de regreso y nunca había sido tan complicado hacer un Check In, ni siquiera entiendo porque no puedo hacerlo. Entro a la pagina de preguntas y soporte al cliente de Spirit Airlines y para responder a la pregunta de COMO hacerlo, lo único que saben decir son los beneficios que tiene, beneficios a los cuales me ENCANTARÍA tener si tan solo en su pagina dijeran COMO se hace. He pagado casi $100 en equipaje solo porque nunca nadie me dijo que si lo pagaba como un mes antes iba a salir más barato, que por cierto su pagina de internet es de lo PEOR que he visto, porque después de pagar mi maleta para ir de regreso, ni siquiera me decía si se había cargado bien a mi tarjeta o me daban una factura, simplemente volví al sitio para administrar mi viaje y ahora solo estoy rezando para que cuando llegue al aeropuerto en serio el pago se haya realizado correctamente. En fin, voy a tener que seguir viajando muy seguido a los Estados Unidos desde Costa Rica y puedo jurarles que NUNCA voy a volver a viajar con Spirit Airlines."