Was traveling with a family of 4 with 2 toddlers on a Friday afternoon, the flight was on time and the staff was professional, will fly again!
Although we also had a 3 hour delay. The flight was pleasant. The pilot was amazing. We had a lot of turbulence but the pilot seemed to know what he was doing.
On the mike they said if you can breathe it means your not wearing your mask properly
Nice flight. Seats are very uncomfortable though
Don’t like the a la carte
Pros: "Crew tried to be nice and communicate"
Cons: "Not being 2 hours late."
Pros: "The crew was confused with a passenger. Left 30 minutes late on a full plane due to one person. Weak. Plane was nice and air conditioned from the gate though."
Cons: "I'm shocked Frontier charges individually and at tiered rates for: Carry on bags Checked bags Seats selection Food Water Just wait, they'll be issuing credits for a bathroom break based on good behavior soon. Shocking practices deserve shocking responses. I'll only use Frontier in a very bad bind."
Pros: "Empty seats"
Cons: "Charging for snacks and drinks"
Pros: "The staff was wonderful. Great people with great personality."
Cons: "Everything from getting on the plane was not only difficult, but uncomfortable, and with a lack of detail towards the customer. From the small tables at knee level, to the chair angle, this entire experience was either wrought with an inability to sit easily and definitely was painful every time I needed to move."
Pros: "I liked every frontier staff member."
Cons: "I do not like having to pay for drinks/snacks"
Pros: "Even though plane on tarmac for 20 min, made time up in the air for an on time arrival"
Cons: "Flight has attendant had very negative attitude, smart mouth remarks and seemingly did not want to be there or working at the time"
Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."
Cons: "The fact that I am responding to survey for a flight that has not yet taken place..."
Pros: "Getting off the plane."
Cons: "Missed my flight because lack of people to check people in. So slow. Waited 25 minutes. Figured I missed my flight since the board said on time. It was 2:25. Asked if I could get on 7:30 flight. Took computer 10 minutes for her to see and book. As I left, she said the 2:30 was still boarding. I said, oh, do you think I could still make it? She said the plane was still loading and running a bit late, but impossible to get on because I was booked on the 7:30 flight. I will probably not fly Frontier again. 4 hours later and $50 dollars in the hole for food and drink sitting here dreading my middle seat and no room to move for 2 hours. Then, have to pay for a Lyft to get to my car because my cousin was my ride back to her house. I sure do miss the old Frontier."
Pros: "The crew was very polite and professional."
Cons: "That the seats didn't recline."
Pros: "quick to get on and off the flight"
Cons: "very very cold in the flight"
Cons: "No free snack or non alcoholic beverage"
Cons: "seats do not recline even a little... charge for carry on, ridiculous to pay $40-45 for 3 days of clothes for a funeral and to pay both ways then wait at the terminal when I had things to do......... paying for a sip of soda...again ridiculous..... MY BODY HURT SO BAD FROM THE LACK OF CUSHION IN THE SEATS the tray tables are a joke as well, my IPad didn't even sit on it, I had to hold it on all 4 planes for the trip. We were delayed at each end of the trip, 3-5 hours each time."
Pros: "Absolutely nothing"
Cons: "The flight was delayed theee times then cacncelled. Their only condolence was a $10 voucher to eat in the airport. Customer service was horrible. I literally cussed them out on their Facebook page."
Cons: "Way to many charges from baggage check fees to seat fees"
Pros: "Safely reached my destination"
Cons: "Cost of bags, all refreshments, cramped and uncomfortable, delay boarding, delay at the gate, plane ran out of water so we couldn't use the restroom, baggage took an unusually long time to reach baggage claim, overall almost the lowest level of service possible. Not worth the discounted rate, especially after checking two bags each way. Nobody ok either of my flights had anything positive to say. No thanks, Frontier. You were terrible."
Cons: "From the time my flight sat at the gate for 30 minutes saying that had to load last minute bags, to getting no water to drink for 3 hours, to uncomfortable seats that do not push back, and now no bags after 36 hours after paying a $40.00 fee, with no way to communicate with the airlines for a status, this will be the last Frontier flight for me, regardless of the pricing."
Cons: "Really cramped seats"
Pros: "Low price. On time flight. Friendly crew"
Pros: "Absolutely nothing"
Cons: "Staff was rude, flights delayed for no reason, seats are uncomfortable, you don't even offer a complimentary drink (soda or water) I will never fly through frontier again"
Pros: "The crew"
Cons: "Tiny, firm, overcrowded seats. I had to pay extra fora seat that was literally no different than the rest. I had a surprise bag fee. The only complimentary thing was water. No entertainment whatsoever. This compared to a flight a week ago with better seats, even a little complimentary food, plus some entertainment. All for less money."
Pros: "Wanted a drink, flight attendant never came by. Flight drink service is a joke. Did not ask a single person in any of the rows around me if they wanted a drink. Just walked past with cart and did not stop. Seemed like they were not engaged and just wanted to get done so they could gather in galley and talk"
Cons: "See above"
Pros: "Boarding went fast, thanks to zones and smooth travellers"
Cons: "Leaving late, seats not reclining at all, lights out the whole way. Took Frontier SFO to Denver 2 days prior to this trip and had s 4.5 hour delay."
Pros: "Staff at least was not rude."
Cons: "This is a nickle & dime charging airline. Sneaking in costs for baggage, sitting together with party, soda, etc. So searching this via Kayak is very misleading on price. Also delayed both ways as they could not get a gate for Frontier airlines in time. Seats were very uncomfortable."
Pros: "The flight attendant announcement."
Cons: "All the unanticipated fees."
Pros: "Nice crew handled a medical emergency on the flight with compassion and skills."
Cons: "Horrible and cramped charged extra for everything possible. bag checked, bag stowed, drinks... awful wait.. awful flight with pilot and crew hawking merchandise and a steward explaining that he needed out of his bad career choice. NEVER fly Frontier. Learned my lesson. Stay away from kayak!"
Cons: "It may be customary now, but we arrived with all our luggage as carry-on bags. We learned that they now charge more for carry on luggage than they do for checked bags. So we ended up checking two carry-on bags that we could have easily consolidated into one larger bag if we had known ahead of time. 2nd and worst of all - when we were checking in they told us our seats were not yet assigned (even though I picked seats out when I purchased the tickets). They showed a seating chart, but the only seats together required a premium payment of an extra $30 per seat! We complained and they told us to let the computer assign seats for us. That worked and the computer ended up assigning us two premium seats together. By the way - I did see what was "premium" about these seats. They reminded me of spirit airlines. Overall it seems like frontier is now trying to find ways to charge customers for things that were previously included and it is somewhat intentionally deceptive. I appreciated the low cost of the ticket, but I was left with a bad feeling overall. Spirit airlines is an inexpensive no frills airline as well but at least they are upfront and direct. I will fly with them next time if I have to, or go back to United."
Cons: "i had 1 personal item and the person charged me $30 for it. It was my purse only"
Cons: "We were delayed three times until we were forced to arrive in Seattle about 1:20am--when no public transportation is available. Seats are hard, narrow and have small, flimsy armrests. Overall, this was a terrible experience."
Cons: "Everything.The ticket was equally expensive as any other carrier, but they charge you for carry ons which was very expensive. They also don't give you anything complimentary on the flight which I thought would've been the least that they could do after how much money I spent. I've never been on a flight where they were so cheap and didn't give anything to the passengers for their hours of being on a plane. not to mention they were very unorganized and we had an hour delay and were told to exit the plane because they could not figure out how to shut the baggage door under the plane. After people started getting off they let us know that the pilot figured out how to shut the door after trying one time. It was a complete inconvenience to everyone on the plane, and they did nothing to make it up to the exhausted passengers. I will never fly with frontier again, and all of the other passengers agreed."
Pros: "The flight was on time and quick.the crew was nice."
Cons: "I didn't like that I had to buy a drink, even water. it's water it should be free. The seats were hard and uncomfortable"
Pros: "Mediorce, that's good way to to sum up my feelings about Frontier. My flight to Seattle was fine but my flight to Chicago was just awful! The staff was gossiping about passengers and they were rude. I couldn't believe the unprofessionalism of that crew. The Chicago to Seattle crew was fine, pleasant even. But I will never again fly Frontier."
Cons: "Frontier nickle and dimes you. They only allow on a personal item and I was charged $35 for a tiny suitcase when there was ample space in the overhead bins. Such a rip off. They also don't do ANY beverage service."
Pros: "I slept after stabilized in air"
Cons: "Worse turbulence ever! Felt like a carnival ride from hell. 30+ minutes late departing and arriving. Paid $45 for a carry on. Making cost $200+, probably $250 by the time I fly back. Frontier is losing the airline game"
Pros: "The pilot heading to our destination was incredible. Smoothest flight I've ever been on. We got there quickly and our flight attendants were well seasoned."
Cons: "Seats were really uncomfortable and non adjustable. Short flight so it wasn't a big deal. I don't like random seating!"
Pros: "The whole trip is pretty bad. It is delayed for 5 hours. And no free water on the airplane. You basically has to pay for everything: food, checking luggage, and carryon bags. No entertainment at all. The flight tickets are not cheaper anyway."
Cons: "Paying for every bag. Not enough staff at check in creating long line. Waited for 30 min"
Pros: "The bathrooms were clean, otherwise there isn't much to write about..."
Cons: "The flight was delayed because an engine malfunction; which discovered right before take off, luckily they caught it. We waited about an hour and the "new" seats are ridiculously uncomfortable and I'm pretty sure they don't recline. Overall would not fly with them again unless the price is right."
Pros: "Smooth flight and arrived earlier than planned"
Cons: "The little in back of kicking my chair. And took forever for baggage claim to distribute luggage."
Pros: "day 1 flight from mco to ord time 555 pm fine but next day when i wanted to return home i got blasted with a message that i was secheduled for early take off at 555 i had no idea that my flite home was at 555am somewhere i screwes up ,"
Cons: "next day i went to ohare at 330pm and wanted to log in for my flite home as far as i knew time was the same 555 but this turned into 555am which i had no need for at the sales desk they gave me a new ticket for the next morning at 555am and i got a window seat in row 70 after an hour of being squesed in the seat and when i told the stewerdessi was a disabled vet she took me up front in row 7 there were 6 empty seats on hand with extra foot room and i could stretch out my injured leg i spent 15 hours in side the airport but i did get a cot and a pillow and blanket this saved my day email@example.com"
Pros: "Thank you very much for policing the size and weight of the carry on luggage. Making people pay certainly makes a flight more enjoyable."
Cons: "Nothing was complimentary"
Pros: "Left on early and arrived early."
Cons: "Not very comfortable seats. Should be able to get water at least."
Cons: "Wow, on a red eye flight to have seats with no ability to tip back, even two inches. It was very, very uncomfortable. You also pay for everything - it costs to carry on a bag or to check it. I'm sure 0.0003 % of passengers carry absolutely nothing. Next, you can charge us to breathe."