Seated next to a gentleman that took up 1.5 seats. He was a bit big. It was very uncomfortable, almost bordering on disgusting sitting mushed up against this guy for 5 hours. There has to be some kind of provision to account for things like this. If someone cant fit within a single seat, they need to buy 2 or the airline should have a couple rows of 2 seat rows instead of 3. We didnt bring this to the crews attention as it was a full flight and not their fault whatsoever. The crew themselves were very nice, and attentive to calls as I watched. Just frustrated with the cattle herding without any concern to health or safety. This guy could not have gotten out the emergency exit even if he wanted to.
Boarding was delayed and we arrived about 15 min late but otherwise it was excellent
Allow checking in 24 hours before departure instead of only 4 hours.
First time trip on Alaska Air & it was wonderful...except for the loudly constant coughing restless child behind me. These are long trips from west to east coast...I am aware.
I wasn’t able to complete watching my movie because my internet connection kept cutting out. Also took a long time to get baggage. Otherwise, flight was good.
I have the fear of flying, but that flight was very smooth. The crews, the snacks, entertainment made it all perfect for both me and my sister ;)
I liked that mask usage was enforced throughout the flight..
Pros: "Crew, efficiency, movie/show options"
Cons: "No alcohol, food options (vegan), tv screens in seats"
Pros: "The crew was amazing and the service was efficient and professional!"
Pros: "Yes, all was good."
Cons: "Considering the circumstances (pandemic), all was very good."
Pros: "the crew was not happy what so ever"
Cons: "It was a good flight and a good crew"
Cons: "We were on the plane for about an hour due to a thunderstorm. Could not de-plane because another plane was still at our gate. It was really hot and humid in the plane after an hour we landed and we were stuck in the plane for an hour"
Pros: "Polite and professional crew; great selection of entertainment, power outlets at each seat—favorite airline by far"
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Yes to both, will repeat trip...."
Cons: "Wider isle....I have broad shoulders and I got frequently bumped by other passengers and crew. Maybe sit in middle seat..."
Pros: "Every thing was awesome It was the best airlines I had experience since I came here"
Pros: "Crew was very friendly, funny, and respectful."
Cons: "Couldn’t figure out how to get free entertainment, did not seem to be an option."
Pros: "Very nice gate attendants!! And on flight staff were great!"
Pros: "The flight was smooth and the crew very attentive."
Pros: "From start to finish they were amazing!!"
Pros: "The service, The Flight attendant was sooo nice. The food was great and the seats were comfortable. The time flew by."
Cons: "Plane did not wait! Miss it by 3 minutes after running through the airport"
Cons: "Didn’t know that Alaska and virgin America were now one, great in flight entertainment for the whole family."
Pros: "Flight was good. Attendance were attentive."
Cons: "Food expensive, movies not user friendly"
Pros: "Boarding was relaxed. Adequate space in the overhead compartment. L sufficient leg room. Leather seats with adjustable headrests. Courteous, warm and compassionate stewardess. Cold beer."
Cons: "Flight delay due to weatheri'n the fly over states."
Cons: "It’s is tooo cold and there was no covers :-("
Cons: "Paid extra for premium seat and didn't get anything to drink theybskip our seats Not worth paying extra for nothing"
Pros: "Crowded leg space"
Pros: "nice plane. good airline"
Cons: "for red-eyes, Alaska needs blankets and pillows"
Pros: "I dispatched a guitar in a hard case. It was labeled fragile and sent to a separate compartment. The guitar was poorly treated and the case was broken all over. Very disappointing. On top of that I had requested window seat and got the middle seat. No food was served and there was no movies to watch or anything, considering this was a five hour flight"
Pros: "Crew was very nice."
Cons: "Aisle was kind of narrow on the plane"
Cons: "For a 5.5 hour flight I expected more than a cookie. Other than that it was great."
Pros: "Clean airplane. Seats are leather which I prefer to fabric ones. I like the adjustable head rest."
Cons: "Not crazy about having to take the shuttle to airport after deplaning."
Pros: "Very helpful and accommodating for my broken hip."
Pros: "Great crew and good service"
Cons: "Flight was late. Seats were small and cramped. At LAX, had to wait on board 20 minutes for bus to immigration. Then had to stand on bus for 15 minutes while drivers chatted outside. Immigration was a nightmare at LAX. Never again."
Pros: "We routinely fly Alaska and they never disappoint. From the Captain showing youngsters the cockpit, to the flight attendants giving you an extra treat, and the great customer service, we always try to fly them."
Pros: "Everyone I encountered that worked for Alaska were truly incredible and kind! Best airline! More airlines need to take notes from Alaska! You guys are amazing! Thank you Alaska Airlines for a wonderful flight!"
Cons: "Mechanical delays of more than hour."
Pros: "Crew was friendly and on point with meal/beverage service."
Cons: "Boarding process could be better communicated. Hard to hear announcements."
Pros: "The person next to my wife was snoring for three and half hours and spilled coffee on her, besides that it was OK. I have had way better from your Alaska Airlines ..."
Cons: "I just told you..."
Pros: "Cheese & fruit, not full plane"
Cons: "Trying to connect to wifi"
Pros: "Check in at the airport was very quick everyone was polite and very helpful"
Cons: "The low mark for the food on the flight is because I didn't eat"
Pros: "Best cheeseburger ever. Who would have thought..."
Cons: "The length of the flight. Maybe shorten it to less than 2 hours... >; ^) Ok... Really the only complaint was I was unaware of the non-reclining seats in front of the emergency row when booking the flight in. If the website notifies your when picking seats, it is very inconspicuous."
Pros: "Really good flight crew. They pointed the plane right at LAX."
Cons: "I wanted a cheeseburger but they sold out. Didn't see any movies that I wanted to watch."
Pros: "Seats were big & comfortable. Lots of overhead space for suitcase. Chargers at each seat!!"
Cons: "For a long flight, there was no individual tv screen. You would have to pay $10 to rent iPads to watch movies. My wifi did not work."
Pros: "Crew was amazing flight was fast and seats are comfy"
Cons: "schedule, food, personal so bad"
Cons: "I enjoyed traveling with jetblue"
Cons: "No space for cabin baggage"
Cons: "Leaving on time. We got in at 4 AM."
Pros: "Great pilot and staff"
Cons: "Upgrade entertainment system"
Pros: "Comfort in seats and friendly service"
Cons: "TV movie music"
Pros: "The wheel chair service upon arrival in Orlando was good compared to the one when I was leaving from Orlando. I had the worst service ever."
Cons: "The lady at TSA in Santo Domingo was unpleasant and rough.. I told her that I didn’t have to take off my shoes because the boarding pass was marked pre check. She said even the President has to take off his shoes, which was so unprofessional and rude. That made my overall trip frustrated."
Pros: "Free wifi, free TV, full sized sodas and unlimited snacks. Not to mention the free mini hot towel they give you towards the end of the flight. I'll be flying jetblue from now on"
Cons: "Everything was good. The staff were amazing. The flight was pretty smooth."
Pros: "The TV options"
Cons: "3 boarding delays. short,albeit"
Cons: "Bulkhead was very cramped"
Pros: "Peaceful Great crew I just love Jet Blue"
Cons: "Can’t say"
Pros: "Space in seats very pleasant employees"
Pros: "We left and landed early"
Cons: "No ac power"
Cons: "Takeoff was delayed 1/2 hour on short notice with no explanation."
Cons: "delays, crying children and sniffling sneezing passengers. Restroom was dirty."
Pros: "Did not board that flight... I received emails throughout the day of departure time changes and the last email indicated that they had changed the departure time 33 minutes earlier. I was already en route for the flight when I received the email . When I got there they refused to let us boar stating that we were late!!! The attendants were very rude and not at all helpful! Instead they booked a flight for me the next day at a very early time! I lost out time and money! I had booked a hotel. I will never book any flights with Jet Blue ever again."
Cons: "Flight was 45 min late inbound to ATL"
Cons: "The plane was an hour late"
Pros: "I like the timeliness, courtesy and customer service"
Pros: "crew was nice"
Cons: "We sat on the plane for an hour before take off"
Pros: "Everything went as planned and was on time. Very easy to fly with. Extremely satisfied."
Pros: "Roomy sears and pleasant flight attendants."
Cons: "Delay with take off."
Pros: "I liked the kind employees and snacks on the plane."
Cons: "The 2 hr delay"
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Pros: "Everything else was good."
Cons: "We were 5 hrs late arriving"
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "Smooth flight"
Cons: "My TV was the only one on the plane not to work."
Pros: "The legroom was unreal. Have we all gotten used to what airlines cram us into now?! Kudos to them."
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Pros: "Tv and internet."
Cons: "Older plane, skinny seats even with the increased leg room."
Pros: "The crew was great , the flight attendants we're helpful and the snacks were good! Loved that I had wifi."
Cons: "Wifi kept shutting off and the channels on the TV were not working. The flight was delayed and we did not get off the plane until 20 minutes after landing due to air traffic."
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
Cons: "Boarding process needs more work. Boarding announcements need to be loud and clear."
Pros: "like the TV movie access"
Pros: "Free wifi, premium snack options, leg room."
Pros: "Nice plane. Could have used a plug."
Cons: "The food was ok. But worse than the food I had on the way to the us. I didn't get all of my boarding passes in NYC so I had to go get them in Orlando which ment changing airport terminal to get to the LAtam desk and back doing 1 hour and a half of TSA security check..."
Pros: "Everything else typical JetBlue great."
Cons: "Gate attendants on overly loud speakers shouting orders and other nonsense. Made for a very unpleasant experience. Not typical of JetBlue. Retrain or replace them. They had no control of the process."
Cons: "Flight was late, plan was dirty"
Pros: "The pilot managed the turbulence very well. The TVs were messed up so the flight attendant reset them for us, that was helpful"
Cons: "Have never flew jet blue. The planes interior very outdated and the leather on the seats was ripping. Glad I brought my Clorox wipes. Saw gum stuck to my seat pocket safety guide. Crew from Orlando to Austin was nice but not too attentive. I had my call light on for about 5 min I spilled my drink on my self and needed napkins. I just got up and went to the back and got the napkins myself. They were back in the back talking. Also someone else had there light on twice as long. no one answered. The lady in the front saw it but kept hiding behind the partition and looking back. I guess that wasn't her area."
Pros: "I like everything in jet blue except for the snack in long trip. I think you have getting better meal in long flights ."
Pros: "It was a quite comfortable flight on the way back to Orlando."
Cons: "There was nothing I did not like"
Cons: "The flight was delayed which was going to make me late for my next two connecting flights. They sent me on an airline that had me show up at my destination 36 hours later. Wasted money on my hotel room and activities I had paid for for the first day. Even though I had spoken extensively to the lady helping me about my luggage, it took my bag 5 days to get to me. So instead of enjoying my vacation I was having to spend time in the mall in a foreign country trying to find clothes for each occasion. It also cost a lot of money to repurchase all of these items. I will never support this airline again."
It was a direct flight which was good. Avianca confiscated bottled drinks purchased in the terminal near the gate. They did not warn passengers that all carry-OMS would be searched prior to boarding where this would occur. This is illogical, causes anger and frustration plus resentment towards the airline. Bogota airport needs to seriously work on it efficiency at security/passport control. It was slow beyond belief and it being a hub with many domestic and international connections being made, this process needs to be improved upon significantly.
Pros: "seat comfortable"
Cons: "ticket price"
Pros: "The airplane was very nice with great space between seats and the crew was nice."
Cons: "During boarding procedure, the gate used did not support the number of passengers and was a little bit messy"
Cons: "My seat. It did not recline"
Pros: "Plane was good, plane staff were good."
Cons: "Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat. There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca."
Pros: "Everything was good"
Cons: "More available for information and resolve situation to passenger lost her connections"
Cons: "Flight delayed four hours. Missed connection. Stuck in El Salvador overnight. Informed that A representative from Avianca would meet me at the airport to take me and others to a pre-arranged hotel. Immigration will not let me pass to baggage until the Avianca representative arrives. Still waiting."
Pros: "never took flight due to cancellation by airline. still have not received refund."
Pros: "Crew and upgrade"
Pros: "Ready for long travels with my wife"
Cons: "Aborting through inspection area different airports"
Cons: "The checking process at the counter in Lima was horrible,they moved me to another flight saying that mine was delayed. Once they moved me to Alan they couldn’t check me in and send me back to Avianca, during that process they lost my suitcases. I arrived to Orlando with no clue where my suitcases where and I was traveling g with to young kids. Although I recovered my suitcases I haven’t heard a follow up."
Pros: "Good service and comfortable trip."
Cons: "Nothing went wrong."
Cons: "No vegan/vegetarian food options"
Pros: "There were 2 friends of the crew member and they move them to first class because there were lots of empty sits in first class but they should upgrade to star alliance members NOT ONLY TO FRIEBDS"
Pros: "departure was on time, crew was very good, flight was smooth"
Cons: "food was about what you'd expect from any airline these days; we did get wine though! Six across seating in an Airbus 319 makes for limited space (but again, that's all the airlines for planes of this size)."
Pros: "Crew service"
Cons: "had to wait 1 hour for my baggage at Orlando airport. No choice in food"
Pros: "My first time flying on Avianca. American based carriers should take a look at Avianca’s playbook. Free hot towel given after take off, free pillow and blanket, a meal served with out a fee. Flight attendants make up and hair professionally styled, flight attendants offering to place bags in overhead bins. Customs forms handed out an hour into the flight not the last 30 minutes."
Pros: "Puntuales Cordiales Avión confortable Todo el personal en Colombia se mostró amable y simpático, de verdad los felicito por mantener ese espíritu entre sus colaboradores"
Pros: "Plane ride was smooth and on time. Entertainment was good. Lot of choices. Breakfast was just OK"
Cons: "No complaints"
Pros: "Basically the plane."
Cons: "I got a really bad customer service experience with one of the members of the crew. She answered my questions in a not polite way."
Pros: "The only thing that I liked was the entertainment even though some of my buttons were not working."
Cons: "My flight was delayed 2 hours and I was at the airport for 4 hours because I got there super early, due to my flight delayed I was caused to miss work."
Cons: "Long line to check bags"
Pros: "very nice experience nice flight food and beverages"
Pros: "Seats were confortable and the entertainmente system worked well"
Pros: "Nice food ans crew."
Cons: "Late boarding, big lines."
Pros: "Where our travel agency failed us, Avianca came through and rebooked our flights. The service was great, the food was fine, and the entertainment was also fine. Excellent customer service."
Pros: "Customer service despite flight set backs"
Cons: "My luggage never made it. They are tracking it."
Cons: "We need to wait more than an hour to get our baggage.."
Pros: "Avianca se destaca por su servicio y amabilidad de todos su personal! Adicionalmente los acuerdos con casi todos los aeropuertos para tener acceso a atención privilegiada y con acceso a salas VIP, amo viajar en Avianca de trabajar y con familia aún más!! Son mis preferidos"
Pros: "I got to my destination safely and on time"
Pros: "The tvs was very very very very very vert very cool"
Cons: "The breakfast was not not not not not not not not good"
Pros: "The food was good and the chairs and equipment was confortable, very good service"
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Pros: "Everything was fine."
Cons: "We did not know our ticket-price included breakfast. However, the flight had no vegetarian option, so we passed."
Pros: "all the crew was extremely friendly. The meals were delicious and my vegetarian request was honored. All the flights had meals even though some of them were strange times, and a good beverage selection was also offered. The in-flight entertainment was pretty top-notch. Great ticket price though, and somehow I lucked out and had some free seats next to me in some of the flights. very friendly staff and crew."
Cons: "all the flights that I was on didn't even start boarding until about 20 minutes before the plane was supposed to take off. This resulted in all the flights I was on being around 45 minutes to an hour late taking off. The cabin size was very small, it was hard to fit my stuff in the overhead compartment. not a lot of legroom and for a 6 foot one guy, this was a bit of an issue and I had some intense leg pain from my position. for the low-cost flight that I got I did have some seemingly out-of-the-way layovers and they were also quite long. would be great to see airplanes that The option to choose a bunk bed instead of a regular seat so that you could rest on redeye flights or just take naps in general."
Pros: "great staff"
Cons: "seats were unconmfortable and food was horrible"
Pros: "I am impressed! I will be booking through Avianca again!"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Pros: "First time international flight and had no idea what to expect. All the comforts of any other airline, they serve meals, and service is great. The personal TVs are excellent."
Cons: "The flight to cusco had a slightly older plane that didn't have the personal screens. They still showed a movie, however, and they were good ones each way."
Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"
Pros: "The only thing I liked about this experience was when the plane landed in Orlando and I knew I would never have to deal with avianca again."
Pros: "Friendly and helpful crew"
Cons: "Boarding and departure on both flights was very late, no food neither on the flight from Pasto to Bogota nor on the one from Bogota to Bucaramanga"
Pros: "I was rebooked for this missed flight on American, thank God. And Avianca did give me a hotel and meal vouchers for the extra 15 hours I had to wait for my new flight."
A+ on the entertainment offerings! And crew & support staffers were all welcoming and helpful.
Hot meals better drink selection newer movies
would be nice to have a separate section for families with noisy kids, but luckily flight was ending as that increased.
We love the service … We wouldn’t change nothing …
Late departure. No food service Flight was full of turbulence
Great flight attendants!! Also,pilots keep in touch with passengers ie time to land weather etc.
Flight was overbooked and we didn’t leave on time.
The 2 hour delayed and the seats were very uncomfortable for economy
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Pros: "Delay with boarding"
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Cons: "WiFi didn’t work at all."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Pros: "I have flown with Delta for a number of trips now. I seem to receive middle seat allocations even with the freqent flyers partnership with Virgin Velosity program shared."
Cons: "My seat allocation."
Cons: "Stop being LATE!!!!"
Pros: "Full flight, nightmare. No comfort at all. Never again."
Cons: "Comfort on board."
Pros: "The food and the treatment"
Pros: "Very comfortable, great entertainment selection"
Pros: "Almost everything"
Cons: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
Cons: "No drinks or snacks"
Cons: "6 hours late. Unacceptable."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Smooth. Fast boarding"
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Pros: "The lady at the ticket inter helped me em get eat I wanted!"
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "Everything was in order"
Cons: "None really"
Pros: "Excellent crew"
Cons: "Entertainment system did not function at all during the flight"
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "I paid for an upgraded seat and it was still very cramped"
Pros: "boarding was smooth crew great and service was good"
Cons: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Pros: "Delta is always running behind."
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Pros: "Appreciated the crew keeping things low key as it was a night flight"
Cons: "There were several members of one family on the flight scattered all over the plane. They seemed to want to visit with each other before the flight (making it difficult for me to get to my seat) and during the flight (making it tough to get some sleep). It would be nice if they had been seated together so as not to disturb others. I know this really isn't Delta's fault, but some people aren't very conscientious"
Cons: "no legroom in a first class and expensive seat No entertainment"
i paid for seats 5A forward and the changed me again and separated with a minor that were traveling together i talked abouth changing my seat and they gave me seat 33 and nobody apologized and they did not return the money that i paid my seat did not
On time, good service very good
Crew were eating “really” good food like salad etc in seats visible to passengers all during the flight. Had to ask for additional beverages besides one that came with the meal
Entertaining was limited for such long flights. The crew was good
I didn’t like anything!! This is the worst airline. They cancelled our flight last minute. This has happened twice. Fly a different airline if possible. Copa will scam you!
Pros: "On time"
Cons: "A very crowded flight"
Pros: "Employees so so not friendly"
Cons: "More professionally"
Pros: "The crew was awesome and the seats were comfortable"
Pros: "Everithing perfect"
Cons: "The space between the seats"
Pros: "Entertainment on board was good"
Cons: "One member of the crew wasn’t polite, his tone sounded rude/mad"
Pros: "The crew was kind and helpful."
Cons: "The food."
Cons: "Non entertainment system onto 737 ?"
Pros: "The crew was very polite"
Cons: "At the time of checking in i couldnt get my mileage to my account"
Cons: "Very small gate to do security"
Pros: "Great trip!"
Cons: "Everything was good"
Pros: "Free alcoholic beverage."
Cons: "Seats were really uncomfortable and the seats would not recline at all so we were stuck sitting up straight the whole time."
Pros: "The meal was very good."
Cons: "My chair cushion seemed damaged because I could feel the bar underneath."
Pros: "everthing was great service was great"
Pros: "Crew is attentive. Service is good. Food was decent."
Pros: "Boarding ok, flight ontime"
Cons: "Plane did Not have any video screens, nothing to watch, no seat screens no general bigger screens - nothing!! Very poor in this day and age!! And food was not good."
Pros: "The size of the aircraft.period."
Cons: "A crewman took up space when we were loading the plane to discuss something with a customer that could have waited until everyone, including me got a chance to sit down. Then, they almost forgot to ask us for beverages during the meal which was horrible according to several neighbors- I was not hungry."
Pros: "They go the extra mile with the customers. Great staff at the mco counter."
Pros: "It was a smooth ride"
Cons: "No entertainment on the plane"
Pros: "Nice plane; good entertainment system; on time departure and arrival."
Pros: "The flight, the food, the confort"
Cons: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"
Pros: "Perfect flight, on time, great crew, all good. Couldn’t be better I think."
Pros: "On time departure. On time arrival."
Cons: "You have to go through security in Panama twice. Check in line at Tocumen Airport in Panama took longer than necessary."
Pros: "All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt."
Cons: "Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica."
Pros: "Reminded me of what a pleasure flying was 15 + years ago. Copa had a great inflight movie (personal preference) included with the cost of the flight. Dinner was okay, but they served wine with it which made it better, also included with price of the flight. They did offer headphones for those that wanted/needed then for the inflight movie, once again included with the price of the flight."
Cons: "The flight attendants were not overly nice. Typical flight to Orlando with A LOT of young children, but the one constantly kicking the back of my seat was one of the worst experiences of my flight history (not the airlines fault)."
Pros: "Father had an emergency operation could not fly as scheduled I called Airline and they helped me re-schedule at No cost of course after following some procedures"
Cons: "Check in in panama is always the perfect definition of incompetence"
Pros: "Flight arrived early"
Cons: "The seats were uncomfortable and the AC didn’t work very well. I was hot the whole flight."
Pros: "Timing and service"
Cons: "Wait on reclaiming luggage"
Cons: "Frecuentes retrasos"
Pros: "The pilot has excellent skills"
Cons: "Unavailability of Ginger Ale. Poor food and snack server crew communication skills even if I speak fluent spanish."
Cons: "Food, craft, seats, entertainment, costumer service... everything horrible"
Cons: "It didnt have enough entertainment it needs more options pf movies I didn't like I couldn't seat with my grandchild we were separated"
Cons: "flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases."
Pros: "I was at the belt 6 to pick up my bag and it took copa an hour and a half to send it"
Pros: "Nothing in special"
Cons: "Even though I checked in online, had to go through a very bureaucratic process to check in the bags, reallybad process, lack of design thinking!"
Pros: "Everything from boarding to landing"
Cons: "BAD THINGS: the people in the check in counter! They need more training about: how to treat well amd with respect to people who they do not know anything about!!"
Pros: "no les interesa ningun inconveniente que tenga uno con las personas de seguridad"
Cons: "Easy to book the flight online"
Pros: "Crew members were friendly."
Cons: "Delayed 3 hrs Not explanation The food was not the more appropriate for the time we left."
Cons: "A/C Issues forced us to disembark ruining my connecting bus plans. When we finally got to Orlando my checked bag item that I was forced to check in Panama was broken and the bag ruined with liquid."
Cons: "Very rude"