Pros: "Friendly crew members."
Cons: "Check-in procedure."
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Pros: "Crew was amazing flight was fast and seats are comfy"
Cons: "schedule, food, personal so bad"
Cons: "Flight was delayed 2.5hrs plus 1hr on tarmac. Crew was visibly agitated and annoyed at their jobs. JetBlue didn’t not apologize for the 3.5hr delay once. I know their might weather and other problems but no one actually bother to explain why in total the flight was delayed by 3.5hrs. No one."
Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Crew and flight was pleasent"
Cons: "Facilities and boarding at PSE AIRPORT"
Cons: "Delayed by 2 hours and 13 minutes"
Pros: "Crews work really hard to serve all the passengers, thanks for the good service! I like the idea of serving the food first for the older and younger passengers I think that’s a great idea!"
Cons: "Keep up the good work! Bathroom is always clean and smells good!"
Cons: "The tvs didn't work."
Pros: "Flight attendant was amazing!"
Pros: "The crew was amazing"
Pros: "It was good. People were accommodating."
Pros: "Great pilot and staff"
Cons: "Upgrade entertainment system"
Cons: "The temperature in the plane was freezing for the first hour it was only when passengers had to ask it to warm up"
Pros: "Arrived on time"
Cons: "There were no problems"
Pros: "Comfortable, kind, helpful."
Cons: "Arrived 10 minutes early, which can be that unusual, but waited on the tarmac because “the gate wasn’t ready”."
Pros: "The wheel chair service upon arrival in Orlando was good compared to the one when I was leaving from Orlando. I had the worst service ever."
Cons: "The lady at TSA in Santo Domingo was unpleasant and rough.. I told her that I didn’t have to take off my shoes because the boarding pass was marked pre check. She said even the President has to take off his shoes, which was so unprofessional and rude. That made my overall trip frustrated."
Pros: "Free wifi, free TV, full sized sodas and unlimited snacks. Not to mention the free mini hot towel they give you towards the end of the flight. I'll be flying jetblue from now on"
Pros: "The TV options"
Pros: "I like the crew members, the easy boarding and the entertainment provided by JetBlue"
Cons: "The overall Comfort was okay but there was a lot of turbulence"
Cons: "I missed my flight and I took JetBlue before and this first this happened"
Pros: "Boarding was a bit delayed in the beginning but back on time very quickly, seat comfort and legroom was great. Loved that I got a full sized can of soda, that's always fantastic and snacks were fine."
Cons: "My Seat 23D had a defective TV, so it was flashing on and off constantly throughout the whole flight, usually I don't have an issue with the entertainment because I like to sleep during flights, but due to some turbulence I was awake for part of the flight. Unfortunately with the flashing TV it gave me pretty bad nausea to the point of wanting to vomit, this is the first time I've experienced anything like this on a plane, was definitely looking forward to landing so I didn't have this nauseating feeling anymore. I have a video of the issue if anyone at Jetblue was interested in seeing. It was flight 499 from LGA to Orlando on 9-16-18. Thanks."
Pros: "The staff got everyone boarded and seated quickly. As a result we landed at our destination well before the projected ETA."
Pros: "JetBlue has always been decent. I like that this trip the flight was an easy board on and off."
Cons: "With all Planes now it seems the seats are for quantity and less quality. So it's fairly uncomfortable to sit in them. Plus when you have back problems that doesn't help. Cheap ticket will equal a cheap seat."
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "People were pleasant and helpful. The updates by text were very helpful."
Cons: "The plane was a couple of hours late. I also got tired of hearing the same message about why the plane was late, that it had to be cleaned and needed a security check before we could board, over and over and over while we waited. Every 10 minutes just started to make me angry. We didn't need that many apologies and thanks for our patience."
Cons: "The seats barely reclined it was very uncomfortable and the entertainment was not the best"
Cons: "The crew would refuse to allow me to sit in an exit row seat. There was NO ONE sitting in any of the exit row seats behind me. They said I had to pay for the seat. One said $40 and another said $50. The plane departed and most of the exit rows were not taken. JetBlue still refused to allow me to sit in one. I am 6’4” and have a bad knee. Very upset and will not fly again with JetBlue."
Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."
Pros: "I didn’t die."
Cons: "The 6 hour delay. The over tired, but outright rude crew in both the airport and plane."
Pros: "Seems like spacing between the seats is greater on JetBlue than with some other airlines. Really like that."
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "It was on time."
Cons: "Seats were not comfortable."
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Cons: "My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!"
Cons: "Cancellations after cancellations due to the aftermath of hurricane Maria through Puerto Rico. A lot of missinformation taken from the airlines."
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
Pros: "Crew were fantastic"
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Cons: "Delays. Poor communication."
Cons: "A total mess and short of information"
Cons: "Flight was delayed so I got an earlier flight but they did not change my luggage, so I had to wait for original flight to come in to retrieve bag"
Pros: "Boarding was prompt and departure from Montego Bay. Flight Attendants were very polite."
Cons: "During the flight, the TV's did not work. Once we landed in Orlando, we sat on the plane for about 30+ mins waiting for the gate to be cleared. Once in the baggage claim area, the wait continued. These delays impacted my schedule by 1.5 hours. I arrived at my next destination extremely late. I'm usually pretty happy with Jet Blue, but this time, not so much."
Pros: "The flight was on time and the customer service was orderly and exceptional. After flying with Spirit earlier in the day, I will definitely be flying with JetBlue again."
Pros: "The person at the counter was helpful"
Cons: "My son (unaccompanied minor), had his flight departure delayed almost 4 hours. I watched the plane leave and called my mom to pick him up at 6pm, the scheduled time. She calls me panicking that the arrival time is now 8:15 and no one will tell her why there is a delay. I had to call JetBlue only to tell me "sorry, they have the wrong arrival time, he's almost there". Really?? Luckily she was planning based on my information, not theirs. If she had been 2hrs late picking him up, this would have been BAD."
Cons: "The flight was delayed about 2 hours. That set the tone for the flight because it was the last leg of a 30 hour trip."
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Pros: "They treated me super great"
Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Pros: "Expectations were met and seats were very comfortable"
Cons: "The food quality could be a bit better"
Pros: "Flight was very smooth and plane was comfortable. Crew was great and so the Captain and his staff"
Cons: "Everything ok"
Pros: "Window seat"
Pros: "Food was great, in boarding and off boarding was quick"
Cons: "More snacks"
Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."
Pros: "Got the emergency exit seats, extra leg room"
Cons: "Choice of food"
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "Sitting in the back places, away from bathroom nobody is disturbing you specifically in 2-4-2 configuration of A330"
Cons: "Flavorless for cooked food"
Pros: "Good service"
Pros: "Only one crew member had common sense"
Cons: "Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”"
Pros: "Great customer service"
Cons: "Everything was perfect"
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Cons: "There was no entertainment option. There were no screens or charging stations on the seats and my earphone plug did not work to watch the movie playing on the common screen, which was very small and hard to view."
Pros: "Good airline and nice staff."
Cons: "There is no personal screen for individual entertainment."
Pros: "The boarding process was really fast, the inflight service was good."
Cons: "The entertainment system was not good and didn’t offer headphones."
Pros: "Not much"
Cons: "An Other late departure and long waiting un the plane"
Pros: "I arrived to my destination safely."
Cons: "Sound didn’t work for the sreen in headrests on my whole row. Asked if they could reset, kept being told they would, but never did. Seats are extremely uncomfortable. Butt and back hurt. No good air circulation, especially if you sit by the window. The middle seat feels it more. Lack of caring from crew unless you spoke Spanish."
Pros: "Overall everything went well. Boarding was easy, quick, and the crew very helpful."
Cons: "I felt the space between rows is a bit tight and the food was fair."
Pros: "Crew was great."
Cons: "2nd revision point in San Pedro Sula. I understand is not Avianca’s fault."
Pros: "The movies were the only good thing in this flight because the food sucks and the seat are very uncomfortable, which makes think on not to take Avianca for long distance trips anymore"
Cons: "The flight was delayed (53 min) and they only announced once the change in the gate from 51 to 43, many people were lost without knowing were to go."
Cons: "The plane it was small"
Cons: "the aircraft. kind of old"
Pros: "Service, food & comfort are unmatched! staff kind & professional. couldnt ask for more."
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Pros: "The in-seat entertainment."
Cons: "There was a four hour delay and not much communication on the part of Avianca staff."
Pros: "It got me from Point A to Point B, so credit for that?"
Cons: "There were zero vegetarian food options. Entertainment was a shared screen between a dozen passengers. These planes need a fire upgrade."
Cons: "My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight."
Pros: "Nothing at all it was the worst experience ever"
Cons: "We weren't treated the way we were used to being treated with great customer service this time we felt poorly treated"
Pros: "Food and quick attention"
Pros: "The plane was clean and although it was full it was not incredibly noisy."
Cons: "The passenger next to me needed a blanket and the crew took a long time to give her one. She had to ask several times."
Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."
Pros: "I really liked how they gave out a free meal - few airlines still do this."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "The airplane is fine, the flight was fine."
Cons: "The waiting room in El Salvador was too small, there were no chairs,hot, and full of people"
Pros: "Their service has lowered the standards though and that is why I do not grade them 5 stars. In particular the crew in the plane was not as nice and the food was not as good as before. Compared to other airlines I frequent though, Avianca is the best."
Pros: "The movie"
Cons: "How they play yoyo with the fare....i paid about $1100.00 for a round trip flight from miami to barranquilla, and a couple of days later it dropped to half the price. On my way back from barranquilla to miami, i was excatly 4 minutes late, they refused to let me on the flight, which was not even boarding yet (1 hour away from flight time). They forced me to buy a one-way flight back, with connecting flight, for $550. I don't know if this even going to make any difference, or even be read, for that matter, but i thought i would relay that to other customers who are thinking about flying with avianca."
Pros: "Good entertainment"
Cons: "Slow boarding"
Pros: "My third time flying Avianca, my third time enjoying the flight. The alternatives from El Salvador (sal) to the U.S. (iah) with no stops is United Airlines and I had such a bad experience with them. I was a loyal customer for Continental but it ended when United took over. So far Avianca has replaced Continental in my list of airlines that I would consider. And KAYAK was awesome as always......"
Cons: "The entertainment choices (but to be fair I did not peruse all of the options available) were not to my liking. Is just a small thing and is not a complaint, is just an observation."
Cons: "I'm writing this review in behalf of my mother, who had a nightmare in Lima, Peru. Avianca changed her flight without prior notice (email or phone). She is a 72 years old woman that had a stroke three years ago, can't be exposed to any stressful situation, she needed to take medication at 9:30am LIFETIME! They didn't asked if she had a health condition, they just decided to change her flight from the one at 10:00am to the one at 5:00pm. Maybe they would be able to guess it as she was so nervous, she showed worried and confused in the counter where they informed her the "news" during check-in process. She arrived 3 1/2 hours in advance to the airport in order to avoid flight stress. She doesn't have family in Lima, so they sent her to a nice hotel (but far), arrived at 10:15am so she took her medication late. Very stressful episode for me and my family after trying to contact her as the hotel didn't let her call us (Avianca said she would have an international courtesy call). My mother called a friend of mine informing her the situation, that is how I knew about this. She didn't ate correctly that day as her food has to be low sodium. They should have arranged her flight in a same group plane and avoid old persons (with conditions) wait 9 hours. There are no words to express my frustration as nobody could help me in Avianca customer service. They should have priorities and consideration for elder people as this kind of situations are harmful for them, their blood pressure and their hearts! CERO COMMON SENSE!"
Pros: "the wind was high on the landing into costa rica but the pilot made a smooth landing"
Cons: "Security personnel at Msgr Oscar Romero International airport were ugly manner and very unprofessional, disgusting the way they treat people, I am Diplomatic Consul General and he didn't care and gave me more grief!!"
Pros: "The crew was very attentive."
Cons: "The flight dinner was really poor."
Pros: "The food they served for dinner was enjoyable."
Cons: "After arriving in San Salvador from San Jose, another passenger informed us that there was a flight departing for LAX at around 3:30 PM. Considering that our flight was scheduled to depart at 7:25 PM, we decided to ask the customer representative at the Avianca information desk if there were any open seats available on our flight home to LAX. She informed us that there were open seats BUT we would have to pay an extra $200 to board that flight. I have been on other airlines before and they have offered me the option to get on an earlier flight - FREE OF CHARGE. Considering I had bought my complete, round trip ticket for $435, the idea of paying an extra $200 for one leg of my journey seemed ludicrous! So I stayed the 6+ hours in El Salvador. Fast forward 6 hours and the desk agent at our gate announces that our flight is completely booked and they are offering $300 for anyone who will give up their seats. I am PISSED. Avianca knew our flight was overbooked and had the opportunity to take two passengers off the list and free up seats for the next flight! Instead, they chose to make us wait and delayed our flight. I do not understand Avianca's customer service procedures. Why would you not put my friend and I on the next flight when you know the next flight is going to be overbooked and possibly delayed? I'll I know is that if I can avoid flying with Avianca in the future, I will do it."
Pros: "Extra space because flight was relatively empty"
Cons: "Old plane with bad facilities. Had to use plane earphones because plane only had two prong headphone that only displayed one ear audio if you plugged in your own headphones. No neck rest for head on seat. Entertainment system was slow to respond and had problems throughout the flight (needed to be reset by crew). Overall just an old and outdated plane, which was terrible for an international flight - especially the longest of my 3 legs home. Once again, entertainment was far too limited. Only one recent hit movie, which I already watched in my 1st flight during the 16 hour journey."
Late departure. No food service Flight was full of turbulence
Great flight attendants!! Also,pilots keep in touch with passengers ie time to land weather etc.
Delta is excellent. People need to stop complaining.
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Boarding and crew were professional and courteous."
Cons: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Cons: "Stop being LATE!!!!"
Pros: "Very comfortable, great entertainment selection"
Pros: "Almost everything"
Cons: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
Cons: "Terminal g18 is in the worst possible place. It is right smack in the middle of a food kiosk and restuarants with the ipad tables. You can't hear any announcements and boarding is just a cluster."
Cons: "6 hours late. Unacceptable."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Pros: "Not much"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Cons: "No Gluten free option"
Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "Everything was in order"
Cons: "None really"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Cons: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Pros: "Amazing experience thank you Delta"
Pros: "Entertainment system is great."
Cons: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Pros: "Besides the 30 minute delay, the flight itself was painless. Avoided the traffic jam of having to drive through Hurricane traffic."
Cons: "Delay caused me late for work."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Pros: "Friendly staff"
Cons: "Confusing and chaotic boarding procedure"
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Cons: "no legroom in a first class and expensive seat No entertainment"
Cons: "I felt singled out by the gate agents for this leg of the flight. The gate agent called me out twice - once just to check if my carry on fit into the sample size container. Then she did it again when we were boarding. I know she knew she'd already asked me before. Because afterwards, she tried to play it off, laughing and saying "I'd already asked you, didn't it". My carry on fit with ease. There were people with larger suitcases all around me but she continuously singled me out."
Pros: "Nothing. This airline is awful in every way imaginable."
Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."
Pros: "On time excellent attention perfectly clean"
Cons: "Food was really bad"
Cons: "Easy and fast acces to aircraft."
Cons: "Time or order to boarding , entertainment"
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Cons: "Everything it’s fine"
Pros: "Very nice crew."
Cons: "Baggage return was slow."
Cons: "Late to leave gate/ cramped"
Pros: "Great seat. Right behind first class."
Cons: "a/c full, needs more control."
Pros: "We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing."
Pros: "The food and entertainment."
Pros: "Check in was fast and efficient. Flight was uneventful, no issues."
Cons: "Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement."
Pros: "Reasonably good food, nice service."
Pros: "Easy flight, good service, attentive crew."
Cons: "Food was not that great."
Cons: "This flight did not have the screens for each seat, leaving no choice to choose what to watch or to see flight info."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Cons: "the connection was short the flight dropped me off on the tarmac never again will I go Copa"
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Pros: "Great comfortable flight. Decent sized seat."
Cons: "Copa Airlines. Flight delayed an hour due to weather.(understand) We sat on the tarmac for 20 minutes when we got there. We ran to the gate. The guy scanned our boarding pass but didn’t let us board plane. We waited 6 hours to get a new flight booked. They had no line, no organization, they didn’t communicate what was going on, just left us sitting there in limbo. They never apologized for anything. They put us up in a hotel at midnight just to leave to catch our rebooked flight at 7:00AM. We didn’t have a chance to eat because we were stuck in line not knowing anything. When we asked questions they pretended like they didn’t hear us. By the time we got to the hotel we barely had enough time to sleep so we didn’t bother with the free dinner. They absolutely ruined our vacation. I’ve been using Kayak for years. Never again. This is beyond bad customer service; this is a total lack of empathy."
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Pros: "The lost my bag and couldn’t find it till two days after.... they gave me no voucher or explanation I would like to be refunded foe this terrible experience ...."
Pros: "They offer food and free alcohol. This is not common any longer in the US."
Cons: "In Panama City during a layover, we had to go through security a second time."
Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Cons: "La comida no es adecuada para un viaje de tantas horas"
Pros: "The crew was super polite!"
Cons: "Seats were too cramped."
Pros: "14 hour Layover when you have to recheck luggage is terrible. Can't even check in for 8 hours so stuck outside the airport with no place to go until 6 in the morning. Not good at all."
Cons: "14 hour Layover and luggage did not go straight through. Had to recheck baggage after 8 hours. Then wait another 6 hours inside the airport."
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Pros: "Copa has the worlds very best gate agents and check-in agents by far... they had a huge line and held very professional atmosphere"
Cons: "Always the good there was none"
Pros: "My flight was delayed, causing a lot of stress at the terminal because many people had connecting flights. The Copa staff could not have been more helpful. Copa even put me up for the night at a Sheraton in Panama City when I missed my connection, provided free transportation to and from the airport, and gave me a free dinner voucher. All in all, a well handled experience in the face of disaster."
Cons: "Getting home a day late wasn't pleasant, but it wasn't Copa's fault."
Cons: "Boarding was too slow"
Cons: "The online booking company was confusing and not friendly"
Cons: "I'm still traveling.. copa rebooked on united.. is coming in at midnight instead of 2pm.. missed an dinner event I have planned. Disappointed some people.. plus I'm still not home.."
Pros: "I now am a fan of COPA airlines"
Cons: "Leaving vegas to Panama they checked my passport and stamped my ticket "documents ok" .. Arriving in Panama we flew to costa Rica again checked my passport and stamped my ticket "documents ok" ... Now almost 11 hours later we arrive in Costa Rica and because my passport was ripped they wouldn't let me in the country and sent me back. Why your airlines couldn't have told me this before I got all the way to Costa Rica and passed two check points I don't know. So you guys said you would send us to Puerto Rico but I would have to by my own plane ticket home... Very disappointed in your airline. And to top it off my boyfriend and I had very expensive osprey packs we were traveling with .. We used a copa plastic bag to wrap them up in Vegas so the strings would not get caught .. When we received our packs in Puerto Rico YOUR employees had taken the bags off and cut my boyfriends 300 dollar bag! I will never fly again with your airline."
Pros: "I did get a window seat which i enjoy"
Cons: "No entertainment, old plane which didn't have very comfortable seats and the food was not very good. Also, boarding was done in a very disorganized manner in Panama."
Pros: "I want expecting to get food on such a short flight, what a pleasant surprise!"
Cons: "There weren't any choices for entertainment, just one movie playing on a screen for everyone"
Pros: "No delays"
Cons: "People take too long to board the plane"
Pros: "Whole experience from San Jose through to Panama City was good. Although a short flight, the crew managed to serve a meal and drinks. As it was such a short flight, there was no entertainment."
Pros: "Crew was great Food was good"
Cons: "Plane was older and a little worn"
Cons: "There could have been more movie options for the personal entertainment system in business class."
Pros: "The service and the price."
Cons: "There’s nothing to change is great as it is."
Cons: "I personally think Avianca Has made a big change in last 2 years, everything was great this time with my trip. Keep it up avianca. ❤️"
Pros: "Food was reasonable and the crew was great."
Cons: "I dont have any negative comments about my experience on this flight. I will use them again"
Pros: "The seat super confortable and I liked."
Cons: "Something could’ve been offered to the clients. Instead I’m losing money by having to cancel a day of work because both flights by the same airline were delayed."
Pros: "Mostly the crew"
Cons: "The comfort in the sit and the food"
Pros: "Crew was the best"
Cons: "The best crew was excellent"
Pros: "Comfortable seat and friendly crew"
Cons: "The company didn’t email me that my flight had been delayed for 5 hours until I arrive at the airport. They had me waiting at the airport for 8 hours. They gave me a meal stipend that was for $7 which did not cover a meal. Then we finally landed they had us waiting on the terminal for 45 mins"
Pros: "Everything exelent."
Cons: "Worst disorganized group of people running an airport. I will never take a connection through this place again. We had one hour layover but spent the entire time going through a very disorganized search and inspection. They asked why we did not declare personal items despite simply having a connection and not even staying in San Salvador and were very rude in doing so."
Pros: "The cabin crew was excellent and we left and arrived on time. Your crew in Managua was very helpful and friendly. still don't get why we have to disembark and 20min later renter the plane, very uncomfortable."
Cons: "Didn't like we had to take a shuttle to runway and embark ourselves onto plane.The landing was very rough like the pilot just dropped the plane."
Pros: "The cabin crew was excellent and we left and arrived on time"
Cons: "the food was horrible. we ordered the pass and ham dish. The pasta was dry.barely have sauce and ham overcooked. The cookie from Sweet treats was stale. There was only a meat and rice dish and pasta and ham, no vegetarian options hence 2 meats dishes. The landing was very rough like the pilot just dropped the plane. We weren't offered cofee and just because we are in economy class we should be served in better dishes no plastic utensils. Feels like you don't care for your customers unless they fly business or first class. Tickets aren't cheap anywhere with you"
Pros: "Recent events in Nicaragua were the probable reason the flight was nearly empty perhaps 40 passengers in a plane that can carry 194. Boarding was quick, the flight was relaxing. Entertainment system was mediocre but was operable."
Cons: "Due to the short duration, no food or drinks were served on this flight"
Pros: "No baggage fee and a complementary meal really tipped the scale to make me vote that was my favorite flight ever. The seats were comfortable with entertainment that I was able to control meaning I could watch any movie I wanted to."
Cons: "The restroom was dirty with toilet paper but I do understand that the culture down in Central America puts their t.p. in the waste bins. They were full didn’t understand that on airplanes you can flush it."
Pros: "I enjoyed the entertainment of the airplane and the staff."
Cons: "I hated my seats. I had no leg space and couldn’t recline my chair back. I was stuck in this weird aisle, right in between a regular three row seat and the Exit seats. My aisle had two seats and it was in this weird straight up position, that didn’t even allow me to sit properly nor get sleep."
Pros: "Personel was better than my previous trips"
Cons: "No comfort at all, old airplane, just one toilet!"
Pros: "It is good that they are still serving beverages and food for free! And the staff at the counter and the crew are very helpful and customer oriented."
Cons: "I can’t think of anything- every thing was very good"
Cons: "Avianca cancelled the January 4th flight without informing the customer of the flight rescheduled to January 3rd at 5:25am. The mobile application for avianca showed no change to the original reservation. Resulting in a missed flight. Avianca customer service was aweful. Blaiming the customer for the missed flight even though the customer never received notification from the airline on the change in flight."
Pros: "-Entertainment was ok. Offered a few free movies and tv shows. -Layover was short in El Salvador."
Cons: "-The food was tasteless. It would be better if they stop serving food that nobody eats and lower the airfares instead. -Temperature inside the plane was too hot probably over 80 degrees. -Going through a security check for a second time (removing shoes, belts and going trough X rays again etc) when it was already done in Guatemala."
Cons: "food service very very poor"
Pros: "Everything was just fine"
Cons: "I enjoyed my flight"
Pros: "Really lovely friendly staff. Nice food and fantastic inflight entertainment!"
Cons: "It took a looooong time to disembark but I think that's more about lax than the flight."
Pros: "There was very little to enjoy on this flight. The dough 'twas delayed several times before departure."
Cons: "I did not like that I had to wait due to delays in my flight. The people working for the company do not do enough to satisfy customers after such changes. It is evident that customer satisfaction does not come first."
Pros: "Fast and on. Time"
Cons: "Not wifi on board"
Cons: "The flight was delayed four hours."
Pros: "Fast, safe, clean...!"
Cons: "Everything was alright"
Pros: "Su atención"
Cons: "Que mi maletas no me entreguen. Espero que mañana nos entreguen como lo Acordado y éste completamente bien."
Pros: "I liked the timing (flying at night) and once again staff very efficient and attentive. Sandwich was delicious"
Pros: "Crew did an excellent job in ensuring we had a smooth flight and helping our needs."
Cons: "Flight was delayed 5+ hours. Entertainment was not working either."
Cons: "I have a broken leg from which I'm recovering. From the gate we had to go down the stairs walk towards the plane, and again use the stairs to get into the plane. Apart from the crew, everything I experienced was wrong."
Cons: "I waited an hour and a half in line for Avianca check-in and was told that they had already closed the flight, so I ended up paying for a completely different flight. Several customers ahead were holding up the line for a long time, and the Avianca staff did nothing to make sure the customers behind them could check in on time!"
Pros: "The chairs are comfortable, they offer complimentary food on the flights, access to movies on private screen, friendly staff on board!"
Cons: "Once you arrive at the airport you have to go through security and they had this weird rule you have to have your personal belongings in a clear plastic bag. If you don't have it in a clear plastic bag they dispose of your items"
Cons: "I arrived at the counter to check into my flight and the Avianca agent tried to tell me that my flight was booked for the next day. I pulled up my e-ticket on my phone and showed her that my flight was was indeed booked today not tomorrow. They didn't want to do anything to fix it they just told me to come back tomorrow for my newly scheduled flight. i finally convinced the agent to get me to another City near my home and made my own arrangements to get to where i needed to be. Avianca never let me know about the change and cost me hundreds of extra dollars to make it to my destination on time."
Cons: "The flight was delayed with no explanation, even when we could see the plane at the gate. We felt that there were not enough people on the early flight so they made us wait for the later flight. If that were the case, an explanation would have been appreciated. Especially when one has connecting flights. We asked at the information counter near the gate and no solution was given for us missing our connecting flight international flight. very disappointing. I have only flown avianca twice and both times the flights have been delayed without any explanation being given. I think this was my last flight with this Airline. I am a frequent flyer with both American and Delta. I will look to those in the future."
Pros: "Although the Avianca flight into San Salvador was late arriving, they held the connecting flight into San Pedro Sula so that I didn't miss the flight."
Cons: "The seat was broken so I could not recline it, something too uncomfortable for a flight that long. Also, the remote was stuck and a crew member had to help me taking it out so I could enjoy the entertainment options. However, I could not enjoy much since the screen was freezing every now and then."
Cons: "All Avianca flights were late in this itinerary with absolutely no explanation. No online check-in available even after calling airline. Seat was assigned for this flight in Managua, then the seat assignment was changed when boarding in San Salvador. Again, no explanation given. Food served made me sick to my stomach. Ran out of pillows. Needless to say, I didn't get one."
Pros: "The plane was clean, the flight attendants were polite and respectful, and wide variety of interesting movies."
Cons: "The food is never great, but that's not news."
Pros: "From the moment we got in line they made us feel welcomed . They acted like they really wanted us to be there and I have flown with all the airlines and his one took the cake. They helped my entire family through and just made the flying experience painless . Will fly them again with out questions"
Pros: "Mis compañeros de viaje eran colombianos y bolivianos mayormente, pero me sentí incluido. Todos estaban contentos. Gracias. La gente del mesón son amables, e hicieron más de lo necesario, aun ayudándome a imprimir mi itinerario, llegado a Bolivia, para que me tramiten mi visa en migración. Gracias."
Cons: "Didn't understand why we had to go through the Customs line again after getting off the flight from San Jose. We were just connecting flights. Walking off one plane to get on another. No chance to change anything in our belongings during that time."
Cons: "horrible service, i was late to the counter because avianca stadd provided me wrong information several times and then did not let me check in."
Cons: "I did not like ot. They switched the planes at last minute and took us to an ATR72, which is a small helix plane very unstable and took a lot longer to get to Managua. I got really upset"
Cons: "The boarding at the gate was a bit confusing for the Belize flight because apparently, a flight to Tegucigalpa was board at the same time at the same gate. My family stood in line for some time until we figured out we were in the wrong line, but we eventually got on board on time and without further problem."
Pros: "Flight Indico time"
Pros: "Excellent flight, nice & friendly crew, very helpful.t"
Cons: "There were no choice of food by the time they came to my road. I can't have dairy products, the only food available contained cheese. Also the amount of money paid by the extra pounds I think was too much."