Pros: "Generous portion of free snacks. Coffee, while not great, was good."
Cons: "The entertainment display in my seat did not work."
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Cons: "It was cold in the flight and Tvs didn’t work due to satellite coverage"
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Pros: "Nice crew, better planes than Spirit Airlines!!"
Cons: "Multiple delays & gate changes! Arrived 2 hours later than expected- not good for my ride home who had to wait so long!!"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Pros: "Flight overall was fine"
Cons: "4+ hour layover in ft Lauderdale turned into almost 6 hrs due to delays but they’re ‘working on getting it out earlier so be there at the original time’...."
Pros: "Flight was on time, extra room seats were very comfortable."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Cons: "Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!"
Cons: "Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon."
Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "The crew"
Cons: "There was no screen on each seat, no entertainment...only the kids movie they played."
Pros: "The crew was great and the food selection very good as well"
Pros: "Friendliness, cleanliness"
Cons: "Seats were fine for me, but the gentleman next to me was too large for an economy seat. Consider size restrictions, as airlines do with bags"
Pros: "The price I paid for the ticket was outstanding, and that I am not charged for my checked bag."
Cons: "Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Cons: "The flight was overbooked. The attendant did not inform us at all. We were questioned to a level that is acceptable on why we could not change our flight times. No vegetarian options to meals. Not sufficient blankets. When asking the crew for these things they had no customer service in explaininh"
Pros: "Great crew and service"
Cons: "Entertainment is the same as three weeks ago when I flew the same route with them."
Pros: "It wasn’t"
Cons: "Why are you selling the food now ? It supposed to be included in the price when you purchase the flight, the attendant didn’t want it to give me a pillow or neither a blanket , I’m really disappointed with my experience..."
Pros: "Flight was very smooth and plane was comfortable. Crew was great and so the Captain and his staff"
Cons: "Everything ok"
Pros: "Food was great, in boarding and off boarding was quick"
Cons: "More snacks"
Cons: "Old plane, I was in business class and no entertainment was offered and no screen was provided in the seats"
Cons: "Lots of passenger we were cold we needed a blanket and there were no more ."
Pros: "Have traveled many times and when we have troubles/complications always find a solution, thank you"
Cons: "So far nothing, everything is spectacular"
Cons: "The ticket didnt have seat assigned until last boarding minute it was stressful"
Cons: "the sandwich was cold, they should have used the microwave"
Pros: "There was no food for Service nor food for purchase"
Cons: "Options to purchase food"
Pros: "Good service from the crew and the boarding process was made quick and punctual."
We have to pay extra to check in this have to be free
The worst experience I could have. They are not efficient
Pros: "La atencion que tienen muy buena y muy profesional"
Cons: "Tal vez mejorar un poco la comida o snack, independiente que el vuelo fue corto"
Cons: "LAX is such a mess! We waited over an hour for our gate. I know this is not Avianca’s fault but it was pretty bad."
Pros: "The fact that i got a flight."
Cons: "Crew service needs a lot of improvement on how to treat guest."
Cons: "Seat had no functioning audio so I switched with the person next to me. That seat wouldn’t recline."
Pros: "Avianca is an airline with older and better values. I feel like i’m A kid on TWA again."
Cons: "Not being in the water surfing, the flight was great"
Pros: "For some reason I liked the pasta dinner. Entertainment system better with more options than Managua-San Salvador flight. Crew although in some case plain spoken was attentive and concerned with safety."
Cons: "Boarding in San Salvador was very chaotic, confused and rushed. Hard to determine where to line up. Sector based boarding not made clear nor enforced. Some of the chair were squishy and tended to sink backwards even when no special force was applied."
Pros: "On time, fast boarding."
Cons: "Despite flight being only 45 mins, entertainment system should be better. Not many options."
Pros: "The cabin crew was excellent and we left and arrived on time"
Cons: "the food was horrible. we ordered the pass and ham dish. The pasta was dry.barely have sauce and ham overcooked. The cookie from Sweet treats was stale. There was only a meat and rice dish and pasta and ham, no vegetarian options hence 2 meats dishes. The landing was very rough like the pilot just dropped the plane. We weren't offered cofee and just because we are in economy class we should be served in better dishes no plastic utensils. Feels like you don't care for your customers unless they fly business or first class. Tickets aren't cheap anywhere with you"