Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
Average. Expectation for US airlines are so low this flight score average.
The staff were nice and helpful.
The crew was helpful and friendly, my flight was inexpensive
The seats were incredibly uncomfortable! Also, many people did not understand how to turn off the televisions, so it was pretty distracting to have so many monitors going when we all trying to sleep.
Stink in the plane
The United pilot we flew that day. did great job. we arrive safe to the distination despite of the climate condition. im happy for the service.so far im satified..
the delayed flight this time almost cause us to lost our next flight in chicago. thats what i dont like. wish this wont happen next time..
My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!
The flight was late
having to gate-check our hand luggage
Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.
The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.
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