Service was excellent. Boarding fast and efficient, but would be better if the grouped.
I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited.
They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free.
Staff were amazingly helpful n friendly. Food was yummy.
Food, drinks, crew hel;pful
Boarding was not orderly, stupid system of delayed displaying of gate assignment
between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.
Luggage policy, helpful ground and air crew. Price.
IST stoppover, damaged luggages.
Boarding status changed straight from pre boarding to last call. No AC
I did not like anything.
Everything. I will never book a flight from Kayak from now on. Kayak just charged us a lot of money and did not do anything for us.
All of it with the worst service in the world
Very helpful accommodating wife with wheelchair. Thank you.
The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited.
Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.
Although the flight was delayed, we got into an earlier flight which was great
Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again.
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