Find Cheap Flights from Charlotte Douglas to Baltimore/Washington (CLT - BWI)

Nothing

Absolutely nothing

The hour wait on the plane at the gate and the slow service of the flight attendants once we were in the air and the 2 hour 50 minute flight time (when it's normally an hour flight) to "go around a storm cell" that we apparently had to fly back over Memphis to avoid.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The poor staff kept their heads when they were getting muddled information and dealing with frustrate customers at the same time. The only reason I was able to get to Baltimore at all was because of a kind pair of employees a few gates over who helped me onto the last flight leaving that night, which left about four hours after my original flight was meant to.

I understand you don't want to cancel flight unless you absolutely must, I even understand why the delays need to be updated every ten minutes to keep people nearby in case we're able to leave sooner. I don't understand how the people at the desk can be left in the dark while passengers are asked to disembark the plane and told there's going to be a three-hour minimum wait by the people on board. Communication needs to improve.

I got home.

Crazy late. No plans of flying w them again.

Good

No e

Overall good experience

Delayed almost an hour.

We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot.

Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it.

Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons.