Find Cheap Flights from Charlotte Douglas to Baltimore/Washington (CLT - BWI)

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing

Absolutely nothing

The hour wait on the plane at the gate and the slow service of the flight attendants once we were in the air and the 2 hour 50 minute flight time (when it's normally an hour flight) to "go around a storm cell" that we apparently had to fly back over Memphis to avoid.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.

Needless delays, poor communication

We were late taking off.

The poor staff kept their heads when they were getting muddled information and dealing with frustrate customers at the same time. The only reason I was able to get to Baltimore at all was because of a kind pair of employees a few gates over who helped me onto the last flight leaving that night, which left about four hours after my original flight was meant to.

I understand you don't want to cancel flight unless you absolutely must, I even understand why the delays need to be updated every ten minutes to keep people nearby in case we're able to leave sooner. I don't understand how the people at the desk can be left in the dark while passengers are asked to disembark the plane and told there's going to be a three-hour minimum wait by the people on board. Communication needs to improve.

I got home.

Crazy late. No plans of flying w them again.

Good

No e

Overall good experience

Delayed almost an hour.

We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot.

Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it.

Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.