Low season | February |
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High season | June |
Cheapest flight | $116 |
Food TERRIBLE! In First Class- so bad - why was it so much better 20-30 years ago? Comfort-awful-would rather have the old, plush First Class seats than the new hard - too short seats in the new pods -would advise avoiding Delta for any International Flights.
Food TERRIBLE! In First Class- so bad - why was it so much better 20-30 years ago? Comfort-awful-would rather have the old, plush First Class seats than the new hard - too short seats in the new pods -would advise avoiding Delta for any International Flights.
7 hour delay for mechanical reasons Handled badly by crew and delta personnel
In thirty years of traveling, mostly with Delta, this was the worst day ever.
The flight was so late that I had to change connecting flights, turning a five-hour trip into a fourteen-hour nightmare.
I am so shocked at the service in first class. We were not greeted or offered a beverage for 45 minutes into the flight. She did however have time to write a long note. I just wanted a snack and something to drink. We were never offered coffee and the snacks came after dinner? It was the oddest flight I have ever been on. The gentleman next to me got up and gave our dinner box’s to the flight attendant and asked for a second glass of wine for each of us. Our dinner boxes sat on our tray for 20 minutes. She was rather distracted. He then asked another flight attendant for wine… finally we had a second glass. I was trying to give her some grace, she also told the man next me we couldn’t have any more wine because we drank it all… after landing the seasoned traveler next me ask for her employee number. Then it was a mutiny! She was refusing and it got tense. The captain came and asked what was happening, the flight attendants totally gave a biased account of the fact. The captain told the police the man I was seated next to was intoxicated! That was completely inaccurate and it really escalated things. I policeman found me at the luggage carousel to verify the facts. The flight attendants made false accusations that he touched them! That never happened. It was a very poorly trained crew. I am so anngry and shock by the entire experience! It was terrible service! I would like a refund for what I paid to be in first class and the most uncomfortable flight ever. I always fly Delta, it has been wonderful. I was so flustered by the entire experience! Please give me an update on this matter! Thank you, Kelle Myers
It was reported to the passengers that Delta failed to schedule the crew properly. This error caused the pilot to show up about 30 minutes late. All in all Delta's inability to take care of this basic function resulted in about an hour delay.
Food was not the best. Too many items had sauce pm them with a lot of spices The seat was not comfortable especially when you lay down
Late departure due to large number of wheel chair patrons. Used to having a box of snacks to select from in comfort plus. The flight attendant just rattled off what was available and asked us to pick. Felt rushed and uncomfortable. Seat was great. Prefer having the screen on the seat in front of me instead of having to pull it up from the seat side. Lots of room for my carryon under the seat in front of me.
The airplanes were so old and out-dated it was terrifying to fly on them.
It’s was good. There’s so much room for improvement though. Since the plane was small, there was no entertainment but for years now, the most jarring aspect of travel is the lack of tasty snacks.
Air conditioning in the plane wasn’t working at boarding, this resulted in a delayed departure whilst they addressed the situation. The cabin was uncomfortably hot.
Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.
I still prefer Delta, but Delta doesn’t fly to State College PA.
The seats on the aircraft are like sitting in a rock. During the boarding process they recognize Active Duty Military, why don’t they recognize Retired Military. I’ve always preferred Delta, this flight confirmed why I still prefer Delta.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
Short and everyone communicated with me about the changes every step of the way.
Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.
Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.
Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.
The boarding process was delayed and the miscommunication of what seats are broken
Other than Charlotte airport being crowded and a mush of people at the gate and even through the priority lane, the flight was great.
Easy trip, left on time. Very impressed. Great pilot who talked to us
The flight was delayed to Charlotte, but we made up some time in the air, so I do not have big complaints.
the food choice of packaged chips and popcorn was utterly ridiculous for first class
Sometimes, it is difficult to figure out which seats is window, middle and isle.
a321 business class not up to transcontinental & international flight standards
Terrible. I did not like the delay without recourses to help passengers to get to their destinations. AA used to offer coupons for food and overnight accommodation, but not this time. The flight planning was terrible despite of all the current technology available; AA could have informed passengers better that the replacement flight is impossible today, instead of stringing passengers along for 6 hours before cancellation, so that passengers can make earlier alternative arrangements to get home.
Our flight left on time and we arrived a few minutes early. Great service!
I was not given the option to get on a different flight even though I was going to miss my connection due to weather delays (I did). When I called early in the morning, they said it wasn't delayed long enough; though I knew it would be by the time it was time for the flight ... it was and by that time it was too late. I wasn't given the option to pre-board with my toddler, and the food service was less than normal due to delays .... at least that's what the crew said.
Awful. We had an 8 hour mechanical delay- no vouchers and no kind/courtesy/professional representatives in the entire airport. Not only was it a terrible experience for both my 7 year old and myself, I still have not heard back from American about how they’re going to correct it- I’ve sent 2 or 3 emails about our experience- which was just awful. Not to mention according to national traveling laws, we should be reimbursed… but of course they’re not responding.
Seats uncomfortable There was an incident with plane Engine Pilot was reassuring. Good pilot We landed late because of this Fire engines on landing were just Protocol
Lines at gate boarding is messy. It spills into traffic which causes other travelers to snake around the boarding passengers. Need better traffic control.
Crew was rushed to get food out and left trash for a long time on our tables.
The flight was booked solid and there is no leg room for anyone over 6 feet tall, which is probably 25% of your customers. I have selected aisle seats and was given the middle twice. This is not something that can be changed, so I shouldnt bring it up, but that is my feedback.
Very pleasant crew! Good entertainment options. Water wasn’t working in the bathrooms, but they were able to fix it. Just had to stand with sticky soap hands for 20min….
I think it was a very good, left in time and reached in time. Crew was good
The Montreal to Barcelona flight was cancelled half hour before boarding. We had to struggle for hours to find an alternative route through a very long route with 6 hours of transit time in Munich. It wasted almost one full day of our long awaited vacation. We are extremely disappointed.
We booked return tickets Montreal-NYC-Montreal, booking references 23V7AC and 23UHNC (2 tickets each, we are a family of 4). The returning flight was cancelled (NYC to Montreal on August 7th AC8645) and we have been proposed flights two days later. Due to personal obligations, we could not wait for the flights that you proposed and had to go back to Montreal by bus that same night. After having canceled our flight, we have been partially compensated with USD 465.86 which cover the costs we had to spend on the bus. Nevertheless, we got a USD 15.00 voucher each but only two vouchers could be used, the other two were rejected at scanning (same shop and same scanner for all 4 vouchers). Consequently, we paid USD 30.00 ourselves, which should have been offered to us. At the end, I cannot even find a e-mail address to which I could send the request for reimbursement of these USD 30.00.
The entire aircraft was outfitted with comfortable business-class seats that featured luxurious reclining capabilities and built-in footrests for added relaxation during the flight.
Well is extremely poor, not even a small bottle with water. Completely different than what use to be in 1970. Evolution or devolution? Everything those days is just make money, but not to remain with a nice experience, on pillows, no blanket's, no nothing!!! , Excellent pilots. But service from service, zero.