Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Crew, snacks, entertainment"
Cons: "Delayed:( Seats were so hard"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "Everything was very good"
Pros: "A bit more leg and knee room."
Pros: "On time schedule!"
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Cons: "Small plane"
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Pros: "Everything ran on time and the staff was very friendly."
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "all went well...no issues"
Pros: "Flight was a bit bumpy but staff was helpful and not deterred from providing great service."
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "on time and very polite.. good flight"
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Cons: "the plane was cold early in the morning. I was feeling cold in the plane."
Pros: "No long waits. Smooth travel."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "The flight was very smooth and fast. Great crew!"
Cons: "The food is terrible! Why give out anything?"
Cons: "Nothing not to like!"
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "Everything went smooth."
Pros: "Awesome stewardess Donna gave me the opportunity to find a clear row to myself for more room being a wider guy and was an all around class A attendant. Excellent hospitality, thank her much. And thank the crew for such a smooth flight!"
Pros: "Best flight attendants!"
Pros: "Flight was on time, crew was nice."
Pros: "The flight was snooze and the flight staff were friendly!"
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Cons: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Pros: "Fast flight, friendly and funny crew."
Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Pros: "Fast boarding, I time flight"
Cons: "Tight seating"
Pros: "Google service on United Airlines not pleasant in the flights were delayed all the time"
Cons: "Bad experience flying with United Airlines sorry"
Pros: "Great flight from Washington to GrandRapids! We flew into GRR on a evening where there was a winter storm advisory and had a smooth trip all the way. United had a very good pilot and crew that evening."
Pros: "Price. Flight was on time for boarding and arrived ahead of time to the destination."
Cons: "More cushion in the seats."
Pros: "The connecting flight was aware I was severely delayed and seemed to make sure I got through reticketing and such."
Cons: "Checking in a 2nd time after running late was a challenge."
Pros: "Not a thing"
Cons: "The flight was cancelled. We were never notified ( in fact it was still available on Kayak after it was cancelled. They had all of our contact info. No other flights on the same day. They sent 2 100 dollar vouchers we will Never use. Worst ever. Never have experienced this and will NEVER recommend"
Pros: "Good service"
Cons: "Entertainment and better seats"
Pros: "Overall a quick flight crew was great always picking up trash it was clean."
Cons: "Only thing I hate and probably will never fly frontier again checking my bag was 50$ and the seats are absolutely uncomfortable I will pay a little more and fly with someone else everytime I fly because after bags it’s not worth it"
Pros: "Great crew and flight despite bad turbulence"
Cons: "The flight was delayed 3 hours and then the actual boarding process took another 30 min. Should’ve arrived at my destination by 6 and it’s now it’s 930"
Pros: "Boarding in zone one"
Cons: "2nd most hated airline behind Spirit - they charge extra for EVERYTHING!!! Seats are hard & don’t reclibe unless you pay $20 more. Will NEVER fly them again!!!!"
Pros: "My daughter forgot to mention I have a disability when booking flight. I went to boarding desk and they got me on flight right away!! I will fly frontier as much as possible in the future."
Cons: "Space a little tight but my flight was only 2 hours so I could live with that. Would love option of an entrainment unit on seat backs but I understand that with cheap flights it wouldn’t be cost effective for frontier. Flight delayed but that happens a lot with other airlines. Gave regular updates at desk and reason for the delay. Staff wonderful. Plane spotless"
Pros: "Nothing very disappointed with Frontiers service"
Cons: "From Ontario to Austin we were charge $50 for each carry on luggage we 1 for me 1 for my husband total $100 charge From Austin to Ontario carry on luggage was free why?Im filling complained about the airline"
Cons: "Flight delayed 2 hours! Seats don’t recline in coach!!"
Pros: "I was a little hesitant that I could pay under $100 for a round trip flight from Charlotte to Philadelphia. I was pleasantly surprised by the entire experience. My bags even beat me down to the bag check!"
Cons: "We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful"
Pros: "a bit better, the flight was only half full so it made the experience more enjoyable overall."
Cons: "Kinda annoying they are always trying to upsell."
Pros: "Nothing was 2 hrs late"
Cons: "Was 2 hrs late"
Pros: "Attendants very personable, boarding very efficient"
Cons: "Seats were uncomfortable. And because I purchased a cheaper ticket I felt everything was a la carte and very expensive."
Pros: "The flight itself was fine"
Cons: "I used to love frontier but now everything from baggage policies to checking in feel like a huge hassle"
Pros: "Crew took great care of passengers as we were delayed 2 hours on the tarmac for deicing. Not their fault but the company gave passengers a $50 certificate for our late arrival."
Pros: "The fair was low and boarding was efficient."
Cons: "The booking process was terrible online. There’s a charge for refreshments, the tray table is tiny, the staff didn’t seem happy, the seats don’t recline at all, they charge for carry ons, no outlet to charge my device."
Cons: "you should be arrested for those seats"
Pros: "Comfort seating is spacious."
Cons: "Doesn’t make sense to charge for water."
Pros: "When we were flying from phili to Charlotte they put my boyfriend's bag in the slot to see if we woyld have to pay for our carry on. His was good. Mine was a little bigger but because i had my chemo medication in it they did not charge me. When i was returning from Charlotte they charged us for both bags. I told her they didn't in phili and she said every airline does it. So maybe something should be written in ur policy. What is the sence of taking a carry on when you are going to pay $90.00 round trip. Makes no sence to me. I hope u do reply back. Other than that everything was good."
Cons: "Read the above . and now i c the reviews and everyone had the same problem. Getting charged!!!"
Pros: "I got there safely."
Cons: "The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water."
Pros: "Staff was Friendly and The Price was Great"
Cons: "There wasn't anything"
Cons: "Poor customer service. Baggage fees are ridiculous. Checking in online or by app and paying for bags doesnt save any time. You still have to wait at the counter in the airport. No bag drop. Airplane seats are uncomfortable. Waited on the tarmac for about 45 min"
Cons: "Seats were very uncomfortable they didn't even recline on top of they charge you for every single thing."
Pros: "They were friendly and assisting. Boarding was smooth."
Cons: "Super uncomfortable after 3 hours"
Cons: "Had an issue with flight attendant humiliating me in front of all passengers around me."
Pros: "It is so convenient and was a pleasure to get in and out. Pick up was a little crazy but still nicer than other airports."
Pros: "We sat on the plane for two hours before having to get off. The plane was scheduled to leave at 11:59 pm and did not leave until approximately 7:00 am! Pitiful. I will never schedule another flight on Frontier."
Cons: "Flight was cancelled. I was not notified until after I arrived at the airport. The only alternative they provided was flying to my destination 5 days later. Their phone line has a 2 hour wait so I am still waiting to find out if I have a refund for my flight. Not worth the cheap flight."
Cons: "Flight was cancelled and I was told my only option was to wait 5 days or take my money back. Frontier refused to help me get on another airline to get to my destination. So I end up with a $150 refund and a last minute flight that costs me $600. Terrible customer service. Any other airline would've put me on another flight. never using Frontier again!!"
Cons: "Seat selection charge? 12$ carry on bage charge 45? And not even a bottle of water for free! I will avoid this airline if possible, I like to know how much the trip will cost in advance. For a round trip flight it was an extra 24$ for seat selection and 90$ for a carry on bag! That's 114$ that I could not avoid and would not been able to get on plane until paid ! No information about these charges appeared anywhere while purchasing the ticket!"
Pros: "Friendly crew. Alot of empty seats so we could stretch out.."
Cons: "I don't know why they bought a plane with seats that don't recline and tray tables are only half as wide as normal."
Pros: "The flight was on time."
Cons: "So cramped. So uncomfortable. The crew didn't seem to want to be there any more than we did. I know it's a budget airline, but pleeeease put a little give in those seats."
Pros: "I had no problems. Our flight arrived early."
Cons: "Too many advertisements/promotions over the PA."
Cons: "Frontier didn't have the correct gate on the boarding pass and usually isn't even in the display boards. It was fine for me but anyone not airport savvy would be upset."
Pros: "I never write reviews, but I have to say something about this wonderful flight crew. I have a serious fear of flying and their great attitude and funny personalities made my experience 100x better than usual. Please send them my thanks!"
Cons: "We booked this flight well in advance and had confirmation for it. Imagine our dismay when we received a notification a few days before our trip that our connecting flight from Denver to Salt Lake City was changed to 10 hours later. When we arrived in Denver, we went to the customer service desk and was told that the flight we had booked didn't have any seats for us and we would have to take the later flight. No explanation. It was scheduled to leave on time, just that they had no room for us even though we had a confirmation number for that flight. I don't know if the responsibility was with Frontier airlines or our booking agency, but rest assured I will not use either one of them again."
Cons: "The plane was delayed and I was not notified by email."
Pros: "The crew were great and my flight was on time"
Cons: "Charged $40 for carry on bags! Also no complimentary beverages or snacks at all"
Pros: "They let parents with children under 3 board first along with those that need help. That was a plus for me since I was traveling with my 2 years old grandson"
Cons: "I had no complaints"
Pros: "Hey just a normal flight like the rest except I saved over a hundred dollars and it was a direct flight."
Cons: "I'm sorry I usually do not say anything negative but all 4 of my flights were bad. They were all late. 2 out of 4 were at the wrong gates. There were no announcements made. If I had not looked myself I would have not even knew.. The crew were rude and unfriendly. No one smiled. Over all a very unpleasant time. I will not use Frontier airlines again."
Pros: "YEAH FRONTIER! They did a fabulous job getting me back home and once again on time and without any problems! Staffs were kind and gracious from the ticket counter all the way through! LOVE this airline! Watch out Southwest!"
Cons: "Frontier has a lot of hidden fees such as having to pay to have a carry on bag and also trying to charge me for a seat when checking in online. I mean, what exactly did I pay for when I purchased my tickets? Ridiculous."
Pros: "- The quick check-in was great, I found that it was maybe one of the easiest I've had. The flight was great for the cost as well, I was happy to know that it was just what I needed."
Cons: "I didn't like that they didn't offer any snacks on the fight, not even a water or pretzels, everything costed money."
Pros: "Smooth flight, on time departure."
Cons: "Paying extra for everything; eg. seats that were no better than any others, with arm rests that were like rocks; paying for coffee. The 'threat' that if yiu din't pay for seats tigether, you may be separated frim your companion. Overall, a great example of overpromising, overcharging, and underdelivering. A flight attendant whose response to my surprise at having to pay for coffee was "...I don't make the rules." Frontier should spend some coffee money on retraining attendants on customer service."
Pros: "The price"
Cons: "Everything else. Terrible seats, most uncomfortable flight ever. No complimentary beverage/snack."
Cons: "-$40 fee for carry-ons (I am a violinist, so my violin is my carry-on, meaning I also need to bring a checked bag) -$35 fee for checked bags -non-reclinable thin plastic seats -everything on board costs money, including water -both my flight to Charlotte and back to Chicago were both delayed for the same stated reason of the airline not allocating enough time for the plane to be released from inspections after a previous international flight -no information about new projected arrival times -poor communication with waiting passengers -loud thumping and beeping noises on the plane"
Pros: "Boarding was efficient, staff friendly and helpful"
Cons: "New rigid seats uncomfortable in every way, could not feel more packed in nd I consider myself average size at 5'9" 160lbs. I am used to paying for premium seats, and now even used to paying for seat selection at all, but Payment for Carry on policy is a new low in customer service offered."