Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Cons: "Flight delayed by 40 mins, then left 40 mins after scheduled even including the delay, no free in seat entertainment and the wifi was broken. Really not a fun flight overall. Also, please Alaska, get rid of that Cabernet Sauvignon that's sweeter than grape soda. Single worst wine I've ever tasted."
Pros: "The crew did very well. The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable."
Cons: "The seats could have been a little more comfortable, the lumbar could have been a bit more stiff for lower back support, the arm rest up and down function did not work, and a little more space between rows and seats would have made it more comfortable. The bathroom was too narrow."
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Pros: "Yes"
Cons: "Everything was great WiFi didn’t work but I don’t care, just letting you know"
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Cons: "I was in 1st class and they ran out of breakfast options."
Pros: "Everything went smoothly and everyone was extremely nice and helpful."
Cons: "Nothing"
Pros: "The attendants were great"
Cons: "The line of people in the aisle waiting for the bathroom."
Cons: "Everything could have been better. Flight delayed 3 hours due to JetBlue schedule mismanagement. No consideration for elderly when we had to change gates across airport. Poor communication on flight updates. And then as a perk to make up for delays, tried to sell us a credit card. Just Awful."
Pros: "crew was friendly enough, provided the bare minimum of service"
Cons: "running water in the bathrooms hot coffee and tea"
Pros: "Comfortable,spacious seats. Direct TV. The flight attendants were efficient and polite."
Cons: "Everything was fine. No complaints."
Pros: "The crew was friendly and accommodating"
Cons: "Boarding took longer than anticipated and limitations of overhead compartment space delayed departure as several passengers had to surrender their luggage to gate check."
Pros: "crew was supportive. wifi in the flight"
Cons: "the wait time and the boarding, off boarding of the flight. No electricity in the aircraft."
Pros: "More leg room Affordable prices Snacks dunkin donut coffee Pleasant flight attendant Punctuality"
Cons: "Nothing"
Pros: "Entertainment, food, crew, and cleanliness were 100000% on point. Loved it."
Cons: "Turbulence and the flight was longer than necessary because we had to go around bad weather. Not the fault of JetBlue!"
Pros: "Cheerful, efficient service. No hidden costs. Free gate to gate WiFi. Comfortable seats. Never flown them before and they are now at the top of my list."
Cons: "Nothing yet."
Pros: "Easy boarding, friendly staff, nice choice of snacks and beverages. The JetBlue app is very useful."
Cons: "My in flight entertainment never worked. All I had available to look at was the JetBlue commercial channel showing me all of the entertainment I wasn’t able to watch. Not even the live view map worked. One of the attendants said something about resetting the system but I didn’t notice a change. I said something to one of the attendants a little later and she tried doing a reset again, but still no success. I could see other screens working fine and people were watching various programs while I just stared at a static map of the continental United States. Oh well, at least I was able to stream Netflix because of the free inflight WiFi."
Pros: "comfortable seats TV great beverages--actually get can or bottle"
Cons: "when we checked it, did not put us together"
Pros: "Liked the attitude of staff and comfort of 50% capacity."
Cons: "There were costumers taking off mask and walking through plane."
Pros: "I appreciate that Delta leaves seats empty, for our health."
Cons: "Snacks were all sugar-laden. Not good for anyone!"
Pros: "The crew was amazing."
Cons: "The seat backs are very uncomfortable for my neck & upper back. Difficult to tolerate, and gave me headache on each flight."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Pros: "We needed a seat belt extender and one of the crew members noticed and was so kind in getting that. No embarrassment or drawing attention to the customer. His name? David"
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"
Pros: "The crew on this flight was amazing, and boarding was right on time."
Cons: "It was pretty hot on the airplane. Could have regulated the temperature a bit better."
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Cons: "Nothing."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."
Pros: "Everything went amazing and smooth! Very well done Sun Country"
Pros: "the Crew was nice"
Cons: "I already checked in online and paid for a checked bag 24 hours prior to arriving at the airport. I arrived 90 minutes before my flight was boarding and waiting in the bag drop line for over an hour. The agents behind the bag drop receiving kiosks were slow and unorganized. Almost missed my fligh"
Pros: "The flight itself was fine however, I hated have to pay $20 on top of my ticket price for a seat. Next time I'll factor that in and fly delta."
Pros: "The staff was accommodating to my needs especially with having a service animal. Always loved flying with Sun country."
Cons: "Nothing."
Pros: "Was great?"
Cons: "Was a long line to check in, in Minneapolis. No automated check in."
Cons: "It is understandable that flights get cancelled /delayed due to weather conditions but it is NOT ACCEPTABLE to handle the situation the way Sun Country did. My flight was delayed by 3 hours due to weather and I missed my connecting flight. The were was no one available at the San Diego terminal to answer questions and the call wait time was 60+ minutes. Eventually I was told that I would have to make my own arrangements for my connecting flight and the connecting airline (Alaska-which must be an affiliate as I had been booked for a Roundtrip ticket via Sun Country) would be responsible for that. So Sun Country just left me hanging and it was up to me to work with Alaska to complete the second leg of my trip."
Delta gave out earbuds for in-flight entertainment, which was nice. But the legroom seems to decrease every year.
The seats were very comfortable. However the meal on the transatlantic portion of the trip was not very good, even by airline food standards.
I liked getting on the plane first that's it actually. They did a offer to upgrade and it so was not worth it
Only issue was noise, but that was two women talking very loudly and even head phones didn't drown out. No issue with airline other than being late.
Pros: "All was good, also of note is the flight was not full"
Pros: "Nothing"
Cons: "If the flight just got cancelled from the get-go and if the airline reimbursed us or gave us flight credit."
Cons: "Everything was fine except every time I come here we have to wait for a gate for 15 min or longer. A real drag."
Pros: "The crew were nice!"
Cons: "But this was like flying in an antique from the 20th century. No screens, AC not working well, tiny cabin. One of the bathrooms didn’t even have a sink."
Cons: "The flight was full and my carry-on had to be checked due to other passengers bringing oversized carry-on. The beverage service did not occur until 10 minutes before landing. Options were limited to water only. The flight was extremely rough and the pilot slammed the plane on landing."
Cons: "After checking in 24 hours prior and receiving my boarding passes when we got to the airport we found out our seats were changed and only one of them was confirmed if not for one empty seat on the plane we would have had to stay behind this is unacceptable That we were not informed of these changes"