The absolute best flight I’ve had in a long time
Pros: "Unable to get on plane"
Cons: "Allowing us the ability to get on the flight"
Cons: "Considering the virus restrictions everything was good"
Pros: "Amazing crew"
Cons: "This flight was terrible. Both legs of the flight were delayed due to non weather related events. We boarded the plane from BWI to PVD and sat for 1 hour at the gate while we were told we were waiting on 13 additional bags from late arriving flights to be loaded onto the plane. When I arrived at PVD my checked bag as well as the bags of several other passengers had not been loaded on to the plane. I spent an additional 1/2 hour or more locating a representative for my lost baggage. The lost baggage representative could not locate my bag and told me that she could not see information about where it was and I would have to contact the airport. I now have to be available during a 4 hour delivery window for my baggage delivery. Customer service is not available outside of business hours. I understand that bags get delayed, but to tell us the entire flight was delayed for 1 hour to load bags and then not have the bags arrive as they should is very misleading. To have a delayed baggage representative on the phone that can’t access the same information about my bag as the representative at the airport sets a very low standard. This is the last time I plan to fly with Southwest. I have lost confidence in them as an airline."
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Pros: "Arrived 25 mins early!"
Cons: "No WiFi so no free tv"
Cons: "Wi-fi not working well"
Pros: "Timely boarding and departure."
Cons: "Animal on previous flight made a mess and delayed ya. Should be stricter policies."
Cons: "Boarding area was in a very cramped area. Flight delayed."
Cons: "Savvy travelers likely knew today would present possible delays so that was inevitable. However when we boarded the plane and the cabin was closed, even I expected to depart close to our announced delayed time of 925p. But after a considerable wait and no word, finally we were told, around 940p, that we were waiting on 20 passengers and their luggage from a connecting flight. If that was the case to begin with, why board is early in the first place? Why not just tell us we’d wait till the connecting flight arrived for the rest of our passengers to join us? Instead, we waited on the plane, and even once the passengers were on board we THEN had to wait for their luggage AND the paperwork to be dealt with! A 1205a arrival became a 1a arrival, and then (no fault of Southwest Airlines), we had to deal with one luggage carousel pickup at Logan. It was a horrible end to a long night of travel."
Pros: "Flight was amazing!"
Pros: "Flight attendants were super nice, non stop flight from Tampa -> LA"
Cons: "Nothing. All was good"
Pros: "From car rental to the gate in 20 minutes Every detail went well"
Cons: "Screening kids. Nothing done about it Late taking off. Flight crew not on time Long wait for luggage"
Cons: "This boarding process was the worst I've ever seen, I think every individual on the plane was frustrated. They team obviously missed a huge opportunity to continue the boarding process smoothly. There were people putting smaller items and folding their coats up into the overhead bins so there wasn't enough room for anyone in boarding group C, and the end of B. Everyone went to the back of the plane looking for more overhead bin space when obviously if the flight attendant at the back would've communicated to the front then they could've checked backs and we would've only left 30 minutes late not 50."
Pros: "Everything from the boarding process through the end of the flight"
Cons: "Se need better food on planes"
Cons: "Flight was 50 min late"
Pros: "Flight Attendants did there best"
Cons: "1 1/2 hour delay."
Cons: "Mechanical problems delayed flight 3 hours."
Cons: "flight was late, no drink service"
Pros: "Crew was nice"
Cons: "I got sick cause of turbulence"
Pros: "Had an early morning flight, boarding started on time and was very quick and easy. I was able to get a good seat on the plane pretty easily. Also, deboarding was easy and efficient."
Cons: "The planes are always too cold."
Pros: "The crew makes the flight! Friendly, entertaining."
Cons: "Half hour delay."
Pros: "The team was very nice and entertaining. Helped ease my nerves."
Pros: "We were going to BUF for a wedding, connecting thru MDW from PHX and we had what looked like an emergency back at home. My husband got on the plane to BUF but I stayed at the MDW gate to see if I could resolve the issue or if I had to turn around and go home. The gate crew was so nice, helpful and understanding. They knew I might have to go home so one of the them asked if I had keys for our car back in PHX - I did not need keys but I needed garage door opener to get into my house and my husband had everything. So the gate crew member got on the plane, tracked down my husband and got the opener for me. The gate crew encouraged me to keep calling folks at home to see if we could fix it and one of them even found the next flight to BUF and told me there was room on it and they could get me on. Their demeanor was so calming and helpful, just what I needed as I was freaking out about the issue at home as well as missing a wedding in BUF. The gate door was closed by the time my home was resolved but the gate crew again assisted me - they told me to call my husband and see if he could get someone from the flight crew to let me on since folks at the gate couldn't do it (the door was closed and they had no access). The flight crew let me on! Minutes to spare, but I got on and my husband and I both made it to BUF. If it wasn't for the amazing gate crew, helping me out, offering suggestions and just being an overall calming influence, plus the flight crew who opened up the gate door for me, our trip could have been a disaster. So much love and thanks to everyone at SWA that day!!"
Cons: "Nothing - I love SWA!"
Pros: "left on time! flight crew friendly"
Pros: "Ease of boarding and amenities on the flight"
Cons: "There was nothing to dislike!"
Pros: "the boarding agent was hilarious"
Pros: "Southwest is now my favorite airline. They have the best crew ever and they got the process of boarding downpack."
Pros: "Boarding and exiting went fine. Other than a rude passenger, the flight attendants were very courteous, even to her."
Cons: "Could not sit next to my travel companion."
Pros: "Well organized. Pleasant crew."
Cons: "No issues"
Pros: "Love southwest. Staff is friendly and we had a safe trip."
Pros: "Really good service security was fast staff were lovely"
Cons: "Not enough usb charging points spread around the airport."
Pros: "On time"
Cons: "Southwest computer system lost my TSA Precheck and A List status AND their checkin kiosks wouldn't issue my boarding pass. We nearly missed our flight because of the compounding effect of these problems. Then, on the flight my four year old was complaining of being thirsty from all the running we had to do. After asking the flight attendant for an extra apple juice, the flight attendant went back to his station to get it but never returned with the juice. When asked about it later, the flight attendant shrugged and said everything was "locked up.""
Pros: "Delayed by 2.5 hours - every 30 minutes or so we got an update saying it'd be another 30 minutes"
Pros: "I got home"
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "The flight took off and landed without me being harmed in the process."
Cons: "The flight was delayed almost an hour and they didn't update the departure delay until I was almost on the plane. The gate changed twice, but they did manage to update that. Once we landed, our gate was occupied by another plane. After 20 minutes, I finally got off the plane only to find that the baggage claim was never posted. 30 minutes later, I went to the ticket desk, and then they announced the baggage claim. I'm not upset about the delays, but I'm very annoyed with the lack of communication."
Pros: "Very friendly flight attendants."
Pros: "I liked one flight attendant who was kind and quick to help me clean up hot cocoa that her coworker accidentally caused me to spill on my clothes, book, in my purse, on my seat and fully onto my lap."
Cons: "I didn't like that the flight attendant who accidentally knocked me while walking down the aisle never apologized for hitting my arm and making my full cup of hot cocoa spill. I felt like she was giving me an annoyed face because I sat on the edge and am a big girl. I'm not that big. I'm sorry the flight was full and I sat there, but Ive never felt like people were looking at me before or judging me. I'm really not that big. Her never apologizing and being annoyed when walking by me made me sadly self conscience. The other flight attendant truly went above and beyond helping me. I've never felt body shamed or like people were judging me until this flight, though. That was sad to experience."
Baggage handling was very poor Arrived in a later flight and spent over an hour then inquired about my baggage and then filed the claim Agent already new that my baggage is not coming in the same flight we’re on !!! Finally two bags were delivered after 1 am
Delayed over 2 hours and my bags have been lost in NYc
Pros: "The crew! The pilot that looked like and introduced himself as Bob Newhart was funny!"
Cons: "The plane A320 is looking old and the seat cushion are flat as a pancake. No support"
Cons: "Tv dont work in a fly of 4hr 30 min"
Cons: "Was 2hrs behind schedule"
Pros: "Free wireless"
Cons: "I'm not in Charlotte"
Cons: "landing was smoothest I've ever experienced."
Cons: "The food can be better."
Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Cons: "Being delayed from 6am to 1:30pm"
Pros: "Overall experience exceeded my expectations"
Cons: "The little child next to me keep kicking my legs"
Pros: "Took and landed and did not die. All Way on time."
Cons: "Old seats and lousy food choices as most airlines have now."
Pros: "Safe arrival is a good arrival"
Pros: "Seat space for each passenger"
Pros: "Punctual and overall great. Yummy and somewhat healthy snacks."
Cons: "A little more snacks would be appreciated. Better WiFi would be great."
Pros: "I didnr like they charged 75 euro to carry on luggage"
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Cons: "Wi fi didn’t work"
Pros: "Comfortable plane"
Cons: "Over an hour delay"
Pros: "Cheerful, efficient service. No hidden costs. Free gate to gate WiFi. Comfortable seats. Never flown them before and they are now at the top of my list."
Cons: "Nothing yet."
Pros: "Easy boarding, friendly staff, nice choice of snacks and beverages. The JetBlue app is very useful."
Cons: "My in flight entertainment never worked. All I had available to look at was the JetBlue commercial channel showing me all of the entertainment I wasn’t able to watch. Not even the live view map worked. One of the attendants said something about resetting the system but I didn’t notice a change. I said something to one of the attendants a little later and she tried doing a reset again, but still no success. I could see other screens working fine and people were watching various programs while I just stared at a static map of the continental United States. Oh well, at least I was able to stream Netflix because of the free inflight WiFi."
Pros: "comfortable seats TV great beverages--actually get can or bottle"
Cons: "when we checked it, did not put us together"
Pros: "On time, what else do you need to know?"
Cons: "The in-flight entertainment is lacking."
Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."
Cons: "We arrived later for almost 2 hours"
Pros: "Per usual crew and plan itself were nice"
Cons: "Flight was delayed about 3 hours from scheduled take off"
Pros: "We didn’t crash"
Cons: "Woman wth a dog wouldn’t take it off her lap. Delayed for an hour dealing with it. On top of being delayed 90 minutes for no reason."
Pros: "Lots of room"
Cons: "Cooperation with Emirates seemed not to be that well established"
Cons: "Late boarding with little communication. Equipment failure delayed the flight after pushing from the gate. Additional delay of 10 mins one we got to the destination gate."
Pros: "On time, ease of boarding, airline friendly staff"
Pros: "Everything is ok"
Cons: "Not a thing"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Cons: "Turbulence was terrible, understand that is not JetBlue issue - wanted to note."
Pros: "Captain and crew"
Cons: "Luggage handling"
Pros: "Crew was exceptional"
Pros: "You took great care of my wife who needed a wheelchair. the flight itself was delayed due to weather. I totally understand. I love the extra legroom"
Cons: "Movies didn't work and we were one hour delayed on the runway."
Pros: "The only good things about this flight were: - The crew at the gate were very friendly and attentive - We arrived safely without incident"
Cons: "We were delayed 2 times before boarding. We were delayed 1 more time while on the plane. The pilot told us there was equipment trouble that had been fixed, but there was paperwork to fill out and it would only be a few minutes...and then radio silence for 30 minutes before pulling back. The flight attendants rushed through the pre-flight announcents and I could only understand about 60% of it due to speed, volume and accent. Despite asking me for my drink order, it never came...and I only heard a few soda cans pop open at all. Did they just decide not to serve us? She even gave me a napkin for it. Luckily when they put the snack basket in front of me, there was a tiny bottle of water, which I grabbed...little did I know, that was all I would get. The flight attendants were just tapping in the back of the plane the rest of the flight. They didn’t even bother collecting garbage until we were on final approach. They also never did the normal checks before landing."
Pros: "Boarding system efficient. Lots of leg room. Choice of snacks. Good service."
Pros: "Entertainment on board"
Cons: "My flights was delayed"
Pros: "The pilot nailed the landing. I always grade the landings from 1-10. This was the first 10 I have ever given."
Pros: "L.L Bean crew was amazing!! The tv channels and movies!!"
Pros: "Boarding process was easy"
Cons: "Would've like more entertainment options, like screens at each seat or plug outlets"
Pros: "Great crew"
Cons: "Very uncomfortable seats"
Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"
Pros: "Quick, not overcrowded"
Cons: "WiFi didn’t work when I paid for it"
Pros: "Quick service, pilots witj trusting calm voices."
Pros: "United Airlines Flight 202 Left on time. It was a Boeing 777 so it had a lot of room."
Cons: "The flight attendants seemed focused only on the small First Class section and rushed through everything in the Economy Class. They rushed through the "Food Service" and didn't want to answer questions about what is on their menu. The menu was removed from the magazines in our row. Fortunately, we brought our own snacks. The Economy CLass cabin had a terrible odor. It really smelled. Maybe they should clean the plane once in a while. United Airlines ALWAYS has issues with entertainment. You MUST download their App to your cell phone. Then, they allow you to connect to their entertainment system. If you don't, you cannot access WiFi without paying $26 for the flight ... the WiFi access is inconsistent and limiting and doesn't always work so the download doesn't always complete. This was a nine hour flight from Hell. I think I prefer Frontier Airlines. Although the airlines make you pay for everything now, at least you expect some attention and food options and a plane that doesn't smell. It was nauseating. Don't even ask me about the "Miles" that they keep screwing up ... RAY HANANIA"
Cons: "The flight from Chicago to Moline was delayed over 3 hours due to an engine issue. We were delayed to board, then once we were boarded, we sat on a cold airplane for over 30 minutes in sub-zero temperatures in Chicago. Maintenance was called to start the engines externally but the starter machine wouldn't work. Finally, we were made to de-plane. We sat for over 30 minutes waiting on information. Never received meal vouchers. No snacks or water was given during the wait. The steward was very nice and helpful but the gate agent was horrible. She seemed "inconvenienced" when you went to ask her questions."
Cons: "The flight staff was rude, the wrong gas was put in the plane causing a delay, I missed my connection because of this where they wrote it was delayed because "it was snowing in Savannah" which was a blatant lie, but made it so they did not have to help me in any way since their delay was "weather" related. They could not get my to my destination until noon the next day which forced me to buy a new flight on Alaska air. My flight on Alaska was absolutely fantastic and I regret ever buying any United flight and will not in the future."
Pros: "The flight from Frankfurt to Chicago arrived late, had to collect bags and clear customs which delayed transfer, had to go from one end of the airport to the other on a train which operated very slow which delayed transfer, had to then clear TSA security checks which were very slow and again delayed transfer. Moving at the max speed we were capable of, we arrived at the opposite end of the airport too late to board and were left behind. United was not very sympathetic, although provided ticket for next morning flight. The entire experience was very disappointing following what was a decent tour of Italy."
Pros: "I had a good flight!"
Pros: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Pros: "Staff at airport and cabin crew were mostly nice. At airport, the ticket agent helped correct a mistake and was very helpful."
Cons: "There are TVs on the backs of chairs where they advertise that you can pay to watch shows or movies and play the safety video. That would be fine if you could just turn it off once that's done. But it was too hard to turn off, and after the safety video, they played three ads (you couldn't turn the ads off). At the end of the flight the tvs camenon again. It was also a night time flight - how can you sleep with the screen on. Also, the seat space seemed smaller than usual so the screen was in my face. I hated this flight."
Pros: "The crew was very nice and attentive"
Cons: "My table area was not clean, you have to pay for checked baggage, and in order to watch the onboard directv, you have to pay...in order to use the wifi, you have to pay....with all the other airlines out there that offer these things complimentary...I wouldn't choose united again"
Pros: "nothing in particular/nothing special"
Cons: "nothing in particular. just a flight. did not appreciate charge for entertainment."
Pros: "The crew was exceptionally friendly and helpful. Water and drinks were offered regularly. For those who had the app there was inflight entertainment. We paid for plus size seats and had enough leg room."
Cons: "I believe that on the long flights built in entertainment screens should be standard. Most people did not have the app and many spent 8.5 hours without anything to do. Food is not offered on this long flight unless you pay for it. You must walk to the very back of the plane where the food is in warmers. I got a hamburger and it was a bit dried out. Could have been worse...just hard to handle since tomato, lettuce and condiments were on the side. A larger person sat next to me and took use of the armrest between us which made me feel like I lost 4 inches of my personal space."
Pros: "Other then they got me there safe, I dont think there is anything I liked about this flight. Pilot did a decent job, there was lots of turbulance so nothing they could do about it and I made it safe."
Cons: "Plane from Chicago to Savannah was small. I was all the way in the seat not slouching and my knees were crammed in the set infront of me. The arm rests were digging into my thighs as well. Im used to not much leg room but this was a first for how crammed in I was into a seat, Im 6'3" & 270lbs. Ive probably been on 50 different planes over the years to give you some perspective of my experience flying when I say this was a first and a very uncomfortable plane. The plane to take us to Savannah arrived so late it pushed my flight back by like an 1.5 hours from what it was supposed to be."
Pros: "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
Cons: "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
Pros: "Left right on time and arrived a few minutes early."
Pros: "I loved how easy it was to book the flight."
Cons: "I cancelled my flight within 24hrs and received no refund because I booked through priceline. However, there was no restriction or clause listed on the ticket stating that I had to cancel through priceline also. It really should not matter who I cancelled through, if I canceled within 24hrs the refund should be given. Also, the debits from my account said United as well as priceline taking me to United's web page to make the purchase. So of course one would think cancelling through United's site is appropriate. I'm very disappointed in United and will consider all other options (Airlines) before booking with them again. PS - United customer gave me the run around for 3 days knowing that it was their policy and they were the company who's keeping my money. Absolutely ridiculous."
Pros: "I was pleased to get in early."
Cons: "Seats are too small to be comfortable."
Cons: "3x we changed our gate nos inorder to board ..."
Pros: "It was on time"
Cons: "If the seats get any closer or smaller they might as well double stack. I am of average height and weight so this is disappointing. The plane was sold out so it's not like UA is hurting"
Cons: "My flight was delayed by an hour and a half. That's the amount of time I could have spent to drive home to Milwaukee. I stuck around because there was no indication of a flight cancellation. I would rather hop on a 15-30min flight than go through the hassle of renting a car. BUT the flight did get canceled, the next flight was completely booked and the next flight out after that was at NIGHT. I arrived in Chicago in the morning. The gate agent told us all to head to United customer service. There I received RUDE, poor excuse of a "service" only to be told they don't give refunds at the counter as we were told by the gate agent. So do that on your own time. THEN I had to buy my bus ticket and spend 1.5-2hrs on top of already waiting 1.5hrs for the flight that got canceled. HORRIBLE. Will never fly United again. Did i mention upon my arrival home I found out American was WIDE open seat wise to chicago?? And no one checked for me!"
Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Pros: "It was a perfect flight"
Cons: "Flying in general"
Cons: "Wheelchair staff was so slow walking and talking to people that we almost missed our flight."
Pros: "The crew was friendly, and overall flight was good"
Cons: "Half way through the movie I bought to watch on my screen there was an announcement made by the captain and when my movie came on the sound wouldn't work, the flight attendant just said sometimes that happens and I could try to ask for a refund."
Cons: "and smiling faces. I actually have no complaints. All went"
Pros: "The cookie was wonderful . I was shaped like a waffle & had caramel inside. The package even instructed how to warm it up over the top of my coffee cup. Also, all the United personnel were great!"
Cons: "Our flight departure was delayed from Tampa to Chicago cause they switched planes. Thank God I didn't miss my connection flight."
Pros: "Arriving safely at home."
Cons: "Our gate was changed multiple times with absolutely terrible communication. The computer system had gone yet and everything seems extremely disorganized. There were even flyers getting on the plane to TX when they were traveling to other destinations because of the lack of communication and the crew not throughly checking. The seating was the smallest space in all of the other airlines I have flown. The crew was less than friendly and yelling down the aisle about buying snacks and other drinks although it was a late night flight and many people were sleeping. Overall, it was an uncomfortable and frustrating experience. Luckily the flight crew had a smooth flight and got us safely to San Antonio. Only positive about the experience with United. This was all taking place along with our flight being delayed with out the monitors at the airport being updated and no notification via text or the United app."
Cons: "The difference in entertainment options between different United flights is frustrating. Unlike some flights, which offer a bunch of free movies and shows you can watch on your phone or tablet, this flight offered a small selection of movies I could pay $8 for access to, which started at pre-determined times so you might pay for them and not even be able to catch the movie from the beginning. My original flight offered an outlet to charge my phone and a fairly large selection of free movies, so I watched 3 movies and the time went by quickly. My return flight did have an outlet, but I didn't want to pay for a bad selection of movies that I couldn't pause or start from the beginning, so it felt like a much longer flight."
Pros: "The crew on the plane!"
Cons: "No room overbooked,too many seats and many osc!! Lied about flights and seating!!"
Pros: "I like that we finally made it!! 130a.m."
Cons: "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"
Cons: "The back seat doesn't recline at all. Made for an uncomfortable flight."
Cons: "My boarding pass was not scanning which was holding up the line. A second person came over to approve me getting on the plane. That person made me check the size of my carry on bag, which had gotten bigger from some things I purchased in the airport but was just a touch too large for their sizer. She attempted to check the bag meaning I wouldn't have it until my final destination, which I was NOT ok with for two reasons. One was i had a 3 hour layover after this flight and needed work materials inside. The second was i was on a time crunch to get my ride at my final destination and was only traveling with carry on. She was very rude and insitant on it fitting inside the sizer as she stood over me with the tag to check my bag. I managed to take some things out that I moved into my backpack, which meant I had to awkwardly carry my blanket and travel pillow onto the plane. The most frustrating part was when I got on the plane, it was oversized top carryon bins, so the extra inch my bag grew would have been fine. Because of the time it took me to rearrange, i was the last one on the plane and all the bins had been filled with tiny second bags, but a few people on the plane had seen what happened and they rearranged a space for me. Also my video screen was broken and everyone else's worked. And there were two screaming babies around me the whole flight, but that is no one's fault."
Pros: "The flight itself and the crew were fine."
Cons: "The flight was delayed by weather but still on time for us to make our connection. But boarding was delayed. Finally, the gate agent announced that they were repairing an overhead bin door. This took approximately twice the announced estimated time. Even so, we arrived at the gate with enough time to make the connection, which was 4 gates away. Did the crew ask people to let those with close connections get out first? No. Did the crew or gate agent communicate to other gates that we had arrived? No. We got to our connecting gate 6 minutes before the scheduled departure. They had closed the door and would not board us. Two people from our plane made it to the connection, so they knew we were coming. But 5 of us who were seated a little further back arrived minutes later. We made it onto a later flight. We also adopted an elderly passenger in a wheelchair, who would have been left by himself at the next gate for 3 hours by United if we had not taken him with us. We all got on the next flight, but only with some work."
Pros: "More spacious seats than my 12+ hour flight from tokyo to chicago."
Cons: "Need to advetise the app outside of the boarding gate."
Pros: "Seating was very nice in Delta select, lots of leg room!!!"
Cons: "There were 3 flight attendants on this flight and two of the three were great. One however was the rudest woman I've ever met. Her favorite word was "no" and she talked down to everyone, including her fellow flight attendants. I really wish I had gotten her name but when I asked her, her response was, "why?" I was so fed yo with her I just said forget it and avoided her. I understand people have bad days but I have a feeling this was more of a personality issue. She acted better than everyone else. It really only takes one person to ruin the whole flight"
Pros: "Flight on time, bathroom was clean. Flight attendants did their jobs, but were arrogant"
Cons: "I checked in online and was asked to pay $25 for my 1 checked bag, but was told at airport i shouldnt have been charged bcuz 1st checked bag is free. Why did i have to pay $25?"
Cons: "Too cramped, fligjt delay of over an hour"
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "We got lucky and there were two empty seats across the aisle, which happened to have extra leg room, and the one gentleman sitting there, graciously offered to move to the window seat so my husband could sit in the aisle seat. My husband was quite happy that he was able to move just across the aisle from me and have the extra leg room."
Cons: "My husband's original seat had a broken jack for headphones and the only thing they could offer was to switch seats with someone that wasn't going to use theirs. Luckily, the man sitting across the aisle heard what was going on and offered his seat to my husband and the gentleman just moved to the window seat. Paying an extra $118 for basically nothing; it's not very clear before you buy it, what exactly your paying the extra money for. On our return flight, we flew American, and the same thing would have only cost us an extra $42. We had to wait in a ridiculously long security line in Chicago and by the time we got to our terminal, 90% of the passengers were already on the flight or in line to enter the plane and that's what we found out we had paid the extra $118 for."
Pros: "On time, gates were close together"
Cons: "I had originally booked an isle or window seat and ended up in the middle This made it very uncomfortable"
Pros: "I was incredibly disappointed that my luggage got sent on an earlier flight to Memphis from Chicago. When I arrived in Memphis after 24 hours of flying, I found my luggage locked up and no representative to be found. Exhausted, frustrated, and seeing my luggage through the glass door and not being able to retreave it, I was incredibly frustrated with United. If you are going to send luggage on a different flight, be there and available to let travelers claim their luggage. My entire flight had gotten their bags from baggage claim before I even found someone available to open the door. I had to get an American Airlines representative to call them to the area twice before they arrived. If you are going to do this, offer the traveler to be on the earlier flight too. I was very disappointed, especially after my flight was delayed by 45 minutes on top of it."
Cons: "The poor customer service."
Pros: "Willingness to check carry ons for sold out flights"
Cons: "Choosing of seats process. My traveling partner and I did not get to sit together on way home. Everyone was nice and got a free upgrade but would have been nice to sit together"
Pros: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Don't make your delays seem like the customer's problem; it's unseemly.
Cons: "late take off 30 minutes waiting for clearance from headquarters not airport"
Cons: "How we were all told after most were ay the gate it was changed to a different gate once there we were told that it would be ay least 2hr late for maintenance. I'm handicapped couldn't get around that was time I could have spent with my family and I was Hungary snf needed to use the restroom which couldn't use until boarding. Very unprofessional I wouldn't give a better grade than a d'- not sure if I would use this airline again. At least we could have comped a free soda and chips. Since the airline new that was happening ahead of time and we could have made choice our selves what to doyou people charge for or fee for anything we might want to change but it's ok for you to treat us poorly sincerely Eugenio Cortez"
Pros: "Simple check in and bag drop"
Cons: "Updates on flight delays were scarce"
Pros: "Everything went as planned even with the delay for takeoff."
Cons: "We waiting 2hours... delay Something to fixing on plane! I miss good business in Tampa because of that"
Pros: "The price was good, ever after they extra fees."
Cons: "you get nothing for free!"
Cons: "Delayed check in, delayed boarding , delayed take off"
Pros: "My items left on a flight. NO ONE WILL HELP ME!!!! I filled out stupid form. I am starting to think that was useless! I can just assume take a flight, and if anything occurs...ANYTHING...you are on your own."
Cons: "My missing stuff that I will NEVER SEE AGAIN!!!!!!!"
Pros: "Flight crew was professional, courteous, kind and knowledgeable."
Cons: "Check in kiosks need to have military options available to avoid paid luggage."
Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."
Pros: "Its over"
Cons: "The whole experience."
Pros: "Smooth flight. On time."
Cons: "Very tight seating. Seat trays were the size of an iPhone. Seats didn’t recline. 30 rows with 6 per row. Had to pay for pop, water, and coffee."
Pros: "Very nice plane Lots of leg room"
Cons: "No snacks (complimentary)"
Cons: "I didn't like the delays, as it became a problem for the person picking me up."
Pros: "Crew was friendly. Crew was helpful."
Cons: "The seats are uncomfortable for a red eye!!"
Pros: "All good"
Cons: "All good"
Pros: "I liked sitting in the front row. Made for easy boarding and getting off the plane. The crew was friendly too."
Cons: "I don't like how Frontier has become like Spirit in charging for every little thing, right down to the refreshments. We about expect to have to pay for the use of the restroom (not that we're making suggestions)! And there was no entertainment except what we ourselves had, so don't know why that's even on the questionnaire. We did pay extra for the leg room, but only because we were doing a 1 way flight and were so miserable the last time we flew with Frontier years ago. Wish they would go back to the way they were when they first started."
Pros: "No seat back lowering!"
Cons: "One hour late"
Cons: "We were delayed for more than an hour"
Cons: "I hope my concerns are viewed of your company's poor customer service and a policy you enforce without proper notification to your customers. In my arrival to check my bags for my flight is when I became aware of your 45 minute check in policy. If this is a policy you so strictly enforce, then it should also be just as strongly communicated to your customers. However the worst was the terrible customer service. The associates your company employ have no empathy for your customers and lack the proper respect for individuals that represent your company. I asked to speak with a manager who never showed up, after waiting 2 hours I was given an email address, which I did have to use to reach her. I lost the $179 I paid for a flight I missed, took time from work and didn't go on my trip."
Pros: "The crew were nice! Boarding was alright!"
Cons: "Frontier was one of the worst experiences I had! I only got it bcs it was non stop! I don't think I would ever do this again. Very uncomfortable and tight! I couldn't breath"
Cons: "Worst airline ever. Never again"
Pros: "Boarding went smoothly. Crew pleasant."
Cons: "Flight delayed but unavoidable due to co-pilot illness. Seat too uncomfortable to sleep on this overnight flight. Cabin pressure during last 30 minutes caused bad ear pain. Still ear problems 3 days later. Wait for checked baggage at destination was extra long."
Pros: "I would never purchase flights from Frontier airlines again!"
Cons: "Waited 20 mins to get off the plane after landing and another 20 mins for luggage to even start the carousel. Will never fly Frontier again!"
Pros: "Great pilot who had excellent control of the plane"
Cons: "Delayw, delays,delays, charges for everything--even water to drink"
Pros: "The seats were comfortable and the thin profile gave a feeling of roominess."
Cons: "Baggage fees and carry of fees. You can save by paying online but I didn't learn that until the second time around."
Pros: "good service"
Cons: "not comfortable to sleep and not good leg room"
Pros: "Direct flight"
Cons: "Uncomfortable seats that didn't recline Tiny tray tables - unuseable No wifi on cross-country flight Charges for everything, including coffee"
Pros: "I enjoyed no part of this flight. It was terrible."
Cons: "The pilots steered us into the worst turbulence I've ever experienced. People were literally screaming in fear. All in all, it was a terrifying experience."
Pros: "The crew is courteous but still not overly understanding of someone waiting in the airport for a flight for 8 hours without any explanation for the delay."
Cons: "My flight was supposed to land in Tampa at 8:20pm and didn't land until 2:30am the next morning. This was a delay and a wait all with a 7 month old child. no explanation as to why the plane was delayed almost 8 hours and they still try to get you to pay for food when on the plane? Absolutely ridiculous. Even though the plane ticket is initially cheaper, by the time you pay $40 per checked bag, "pay" for the hours of delay or cancellation and reschedule, stress that accompanies your feelings when flying frontier knowing how unreliable they are, it's not worth it. I would rather pay $150 more and know I'll arrive on time with little or no hassle. I won't be flying with them again if I can avoid it."
Cons: "My flight was delayed 3hours"
Cons: "Delayed until 3 am"
Cons: "Way to many hidden fees"
Cons: "Delayed almost 2 hrs....sitting on the plane..."
Pros: "On time safe and sound"
Cons: "Rough flight"
Pros: "The plane was clean & on time. The pilots were very informative. The stewards were polite, helpful & had a sense of humor."
Cons: "Having to pay for a seat, soft drinks & a carry on!!!!!"
Pros: "Everything else besides next box below."
Cons: "Your website was not working or not understandable by your customer at online check in time. When I hit check in, the icon for same turned from green to blue and then stalled. Repeatedly, Customer stuck, but was trying to get set up in plenty of time before flight. The very nice people trying to help said, we cannot check you in. Did the button turn from green to blue, YES, then try again later. Really? No hurry, airline is customer service oriented, cough. Then called, 3 more almost impossible attempts to speak to a human. Tsk, Time waining, no pressure. Actually lots, Got to airport, tried to check in for boarding pass and inserted credit card after entering data. Nothing again, Oh, line at baggage claim filling up, but wait I'm way early, but still being stressed, next card works while both were good everywhere else. Thanks for asking for my opinion mechanism that does nothing or the process would have been easier form the start. oh and the one free carry on I paid $30 for cause rushed at the gate, have one on me! You have my permission to use this survey info to any paper will that will publish and help you. Ugh, thanks for stressing me mid vacation before I have to deal with you for trip home! Ugh, UGH, UGH! Thanks to the machine that processes my fact filled response!"
Cons: "Having to pay for a soda."
Pros: "The pricing was nice."
Cons: "The chairs The leg room"
Cons: "people breaking wind on flight, flight was late by 2.5 hours"
Pros: "Not Much."
Cons: "Being my first flight on Frontier, I wasn't sure what to expect. The fare seemed very reasonable when I purchased the Ticket From Denver to Tampa. Like most of the flying public, I flew coach so obviously I didn't expect that I would travel in luxury. However my flight experience was not even on par with most other airlines that I've traveled on. First as many other reviewers have pointed out, the information on baggage fees isn't made obvious to you in any part of the booking process. I imagine that they make a fair amount of money by surprising first time customers who arrive at the airport expecting that their carry-on luggage will be free of charge, as is with most other airlines. Which in my opinion is deceptive. Expect to shell out some cash if you have Carry-on, and bags to check. The seats are the most uncomfortable that I've encountered, combined with the extremely cramped arrangements of coach made for a very unpleasant flight. Their flight attendant's primary focus is on those who purchased "stretch seating" and the first class. At no point during the flight was I offered water, or anything in the way of something to snack on. My final thoughts, pay a little more to another airline to get reasonably comfortable seats, baggage included with your fare, and attentive service in-flight."
Pros: "I am 6' 3" no place for my head to rest, I had to lean forward for most of the flight very uncomfortable had good leg room though maybe put option in head rest like a car would have that would be really nice you can still make money with comfort."
Pros: "the seats were very close together. the person next to me had body odor."
Pros: "Smooth flight, courteous staff and on time."
Cons: "Be sure to get there definitely two hours prior due to their strict policy about boarding. It would be nice to offer something for their flight, snack, etc. At least water."
Pros: "The option of a direct flight"
Cons: "The seats are the tightest most uncomfortable that I've ever been in and would be a deterrent to flying frontier again."
Pros: "Direct flight"
Cons: "Very unimpersonable....felt like I was just a ticket number. No drinks or snacks unless you have a credit/debit card to buy a soda and snack for 2 bucks, seats seem smaller and the "snack" tray was smaller than a book. But I guess since they don't offer drinks and snacks with your ticket you really don't need that tray. I had to purchase this ticket due to a death in my family and it was the least expensive, but if I had a choice it would have been with Southwest Airlines. At least they still make you feel human."
No food no drinks but it’s cheap so I don’t feel I can really complain
Cons: "For this price its all pretty good"
Pros: "I was able to get an entire row to myself since the plane was not full. There were real pockets and tray tables. The staff were friendly."
Cons: "The waiting area in O'hare smelled like vomit."
Pros: "Seems we were upgraded to exit-row seats somehow - loved the legroom!"
Cons: "Seats don’t recline"
Pros: "I’ve flown spirit a few times. They’re much better in 2018 I think. We’re flying them again in December with our two kids. I’m 6’4 and don’t mind the lack of leg room. Still a decent amount."
Cons: "No internet to stream the bears game on my phone. They’ll have in 2019 I’ve read."
Pros: "Flying Spirit meant no reclining seats, meaning no one was making me uncomfortable! Flight crew and gate attendants were wonderful, helpful, and friendly!"
Pros: "I got to my destination without crashing and it was fairly inexpensive."
Cons: "They don’t even offer water for free. The seats were so cramped and I’m not even tall."
Cons: "They do not give passengers free soda, juice, or water. I understand they are attempting to cut costs, but not giving passengers water is unacceptable in my opinion. The airline is not always cheaper than other airlines yet they are the only one to do this. I will never fly spirit again. Also there are no TVs anywhere. Very very basic airline for the same cost that united and Frontier are, yet they have better amenities."
Pros: "Nice flight attendants"
Cons: "I had a 4 hour delay"
Cons: "Bag limit 40 pound & experience Two bags for 110$"
Cons: "Food and entertainment NA"
Pros: "Flight crew was nice"
Cons: "They charged us way too much for our bag. They nickel and dime you that’s for sure."
Pros: "Pilots did a Great Job navigating through storms!"
Cons: "Charged $84 for my husband's & my little carry on small pull along suitcase. What a rip off!"
Pros: "I liked that it was spacious with leg room. I slept most the flight, which is hard to do sometimes; so that's good!"
Cons: "COMMUNICATION WAS VERY POOR WITH QUESTIONS AND BOARDING PASS"
Pros: "Direct flight and on time"
Cons: "Be sure to do your research before going. I paid $57 to carry on a bag and you even have to pay for water. The seats are very uncomfortable. Another person told me there are a lot of ins and out to get better deals so just know before u go. I won't be flying with them again."
Cons: "We were delayed 8 hours spirit did not even offer meal voucher. I will never fly this airline again. They claim they are cheap but once you add bags and seat charges you are paying more than any other airline."
Pros: "Cheerful steward despite the fact she was supposed to be on 24 hour layover"
Cons: "Carry on $59, checked bag $52. Overpriced Only two girls at check in counter. Lengthy time checking in Rate food and entertainment!!! What food? Not even water. What entertainment? Expensive drink Poor leg room"
Pros: "Flight to tampa good. But the anxiety from the news of the spirit airline problems & was told to show up over 2hrs early to check in. The ORD airport wasn't experiencing any problems"
Cons: "problems w/spirit return flight. my flight was cancelled last minute because of pilot problems. To add insult to injury they gave a $50 voucher. What is that suppose to do/make up for?!!!!!!!!!!! And to top it off, it has an expiration date of about a month & 1/2. What a joke!"
Cons: "Being crammed in the cheap seats"
Pros: "I selected my seat when I checked in and to my surprise, I had the entire row to myself. This was great cause I'm a bigger girl and the seats are VERY close together and small. I actually felt bad for the other passengers that were crammed in like sardines."
Cons: "I really had no complaints that could be corrected... turbulence was pretty bad but with the weather conditions, that was to be expected."
Cons: "When the tray for my elderly dad got stuck the stewardess expected a stranger to reach across my mid section to fix it as it was a really stuck. I said no no no. We will get up and you fix it. The male passenger by me was also clearly uncomfortable with being asked to do that"
Pros: "Staff was Exceptional."
Cons: "The seats are the worst."
Pros: "Efficiency, price."
Cons: "Boarding was down stairs and outside: not good for older people."
Cons: "At check-in I got surprising charge of $55 for my CARRY-ON!! Also, most cramped seats I've ever encountered."
Pros: "Awful flight, poor communication, sat on tarmac for over 2 hours with no crew communication."
Pros: "New aircraft."
Cons: "Website, pricing."
Cons: "every little thing is an additional cost"
Pros: "Wheelchair service for my 86 year old mother; very efficient"
Cons: "High fees for checked bags"
Cons: "Fee for baggage is ridiculous. Fee for baggage is ridiculous. Fee for baggage is ridiculous."
Pros: "Seat 3D was larger size seat"
Cons: "Idiots seating behind me were loud"
Pros: "The only thing that I can say that I liked was the plane seemed some what new, and clean."
Cons: "There is not one thing to like about spirit, we have now travel twice with them. The first time was not good but it's only fare to give them a second chance. It's false to think there cheap they charge for everything eavan to check u in if u do not do it on line. The staff that we came in contact where cheap like the airline. In fact the cabin manger on the flight home was so rude and controlling I thought he mite of been a dictator I strongly advise every body that flys with them to look carefully at what they charge and what they do before u book your flight."
Pros: "Made the best of a bad weather delay!"
Pros: "Flight was cancelled due to maintenance issues. The same thing happened last time I flew with you, then I was stuck at the airport for 6 or 7 hours. This time the delay was 5 hours. I will never consider flying with Spirit again and have told everyone I know the same."
Cons: "tired of long flight"
Pros: "The cleanliness of the plane and also the flight crew was superb"
Cons: "The seating was very tight I'm not a large person but my knees were into the back of the person in front of me and the person in Backamoe their knees were in my back"
Cons: "We boarded late because the prior flight was late. We taxied out to a spot in the airport and sat for 3 hours. At 2 hours we got a small glass of water. We returned to the gate and the flight was canceled. We waited in line for an hour to get a refund.... there was absolutely nothing to like about this experience."
Pros: "Ridiculous prices for carry on bags!!!!!"
Cons: "Late boarding, lack of communication, terrible seat that did not recline"
Pros: "We arrived."
Cons: "Up charged for the baggage! Could have flown in a private jet for the same money! No entertainment! Seats did not recline!"
Pros: "Plain and simple nothing"
Cons: "Very poor service, always delayed or canceled. Plan on everything not going as planned. This is not the only time this has happened by any means. I will never use them again."
Pros: "This will b the last time I choose spirit. There was no communication with the staff about the delay."
Cons: "Spirit staff members seemed to b rude and had no clue about the delay. Very unprofessional"
Cons: "Surprise fees, felt like cattle being herded to a new location. Never flying spirit again. The cost difference is worth taking a different airline."
Pros: "I liked no delays, but this was my first time flying Spirit, I wont do it again."
Cons: "Spirit workers in the terminal at O'Hare we're very short-tempered, clearly making jokes about fellow passengers before boarding, very unprofessional while prompting any new information through loud speaker, continuously chatting, giggling, and cursing amongst one another. Unprofessional!"
Pros: "The entire process was flawless. Plane was extremely clean, flight attendants very nice, even funny and mocking themselves a bit considering Spirit charges for EVERYTHING! The key to flying Spirit and not getting hit with large additional charges is to understand whats expected of you as far as baggage. Get this right and the rest of the experience is better than any other airline Ive had the displeasure of flying over the past 15 years. Apparently all passengers on this flight were well aware of the baggage limitations as boarding and exiting the plane once in Tampa went VERY quickly and rather than passengers getting bent out of shape during this process everyone was smiling! Havent seen this...ever!"
Cons: "Wish there was a Wifi option on the flight. Spirit charges for everything and this would have been another revenue stream for them and I guarantee most passengers would have used it and paid the $5-10 for access to the internet."
Cons: "having to pay for even first bag and pay for reserved seatt"