una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen.
Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth.
The food was okay, not that great.
Ground staff at Manchester very helpful
Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros.
Got to Amsterdam on time and everything was great including the staff
The flight attendants could not do enough for you.
Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
Punctual, great food in Premium Economy, friendly crew.
Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups.
The inflight service
The 3 hours delay
Smoothness of flight and service
In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting
Nice crew, free snacks
For taller people flying economy sucks . The seats are always to small
The food, the service and everything else is fine, quite good.
However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight.
Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible.
The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow.
The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process.
Always nice to be on an American plane out of an American airport.....SO much more professional. :))
Direct flight, on time, friendly crew, smooth flight
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|Flights Arrive in||Bremen|
|Flights Depart from||Chicago Midway|
|Airlines||KLM, Air France, Delta|