Very poor policy alerting and supporting customers when my flight was camcelled due to a snowstorm at JFK. No notice. No meaningful communication as to next flight. Had to visit the airport 3 additional times in person before I was accepted on subsequent flights. Phone customer service offered no help accept to assign a useless ticket for 4 days later. Once on board everything was what you'd expect from a budget flight. Nothing more. Seats were basically metal frames with some fabric attached. Poorer then the usual coach class but nothing I'd really complain about. Also if you order through Kayak, interjet treats you differently then direct customers with 1-2 hour hold times on the phone. You become second class. Kayak does zero advocacy and puts all the work of rescheduling and fighting for a seat on the next plane completely on you. Be aware.
Nothing, wise service ever
For the airline to be more reasonable with circumstances that can not be predict.
I was flying to Mexico City on the second day after the snow storm in NY, I couldn't check-in online in advance as its web page said that I had to check in at the desk 3 hrs in advance. When I got to the airport, the line was not very long at the check in desk at first, but moved very very slowly. When I finally got there, I was told my flight had been cancelled and they moved me to a flight 5 days later. While I understand that it is tough for airlines since quite a lot of flights were cancelled the previous day due to the storm, but moving my flight to 5 days later without any email/text communications is totally unacceptable. Or even if they had allowed me to check-in in advance, I could have know the status better before heading to the airport.
They certainly upped their food service. The seats are comfortable.
The air conditioning could have been cooler and stronger... several of us were actually breaking a sweat.
Excellent service and comfortable seats, this is my best airline to travel.
|Flights Arrive in||Puerto Escondido|
|Flights Depart from||Chicago O'Hare International|
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