|Avg. Flight Duration||12h 35m|
|Flights Arrive in||Tokyo Narita|
|Flights Depart from||Chicago O'Hare International|
|Airlines||China Eastern, KLM, Air France, Aeromexico, EVA Air, Air Canada, Turkish Airlines, Asiana Airlines, ANA, Major Airline, United Airlines, Japan Airlines, Delta, American Airlines, Air China|
Pros: The crew, the plane, the professionalism.
Cons: More legroom!
Pros: The flight attendants were very nice and helpfult
Cons: That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member.
Pros: Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation...
Cons: Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster
Pros: The ticketing and boarding process went well.
Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.
Pros: crews were amazing
Pros: Good comfortable seat with extra leg room. Pleasant crew.
Pros: Smooth flight.
Cons: Seat a little cramped.
Pros: Crew's hospitality, good music, good destination material, terminal info, good system overall
Cons: Less legroom, storage space, bad food, few movie options.
Pros: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.
Cons: Boarding could be better
Cons: The flight was cancelled and had to be rerouted on United Airlines.
Cons: Arrived 5 hours late
Pros: Intranet wifi meant I could watch entertainment on my iPad
Cons: Seats are very uncomfortable
Pros: Crew was nice although one fellow was a little too “nervous” and looked bossy
Cons: Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all.
Pros: Food and entertainment was awesome
Cons: It's awfull to sleep. Very unconfortable.
Pros: Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!
Cons: Even offered a Boody Mary Zor other drinks on the short flight!
Cons: Entertainment selection was mediocre.
Cons: I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on.
Cons: Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in.
Pros: Boarding was delayed in Taipei although the flight made it in great time
Pros: I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service.
Pros: Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats.
Cons: A little pricier than other airlines but definitely better!
Pros: They helped me with assigning me to a roomy seat. I am 6' 4". Although I did not think to order a vegetarian option ahead of time they had extras. I would encourage all flights to stock a few extra for people like me who go through booking processes where it is not clear.
Cons: It’ was awesome
Cons: Bags didn't get loaded, plane delayed. Poor customer service.
Pros: Staff polite and provided fast service.
Cons: Boarding was hazy and let room for loosing the plane.
Pros: No food , no entertainment options .
Cons: Have the option to purchase food on a 5 hour flight .
Cons: Attendee is very rude.
Pros: The boarding was good and effective, Entertainment was good.
Cons: The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked.
Cons: The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time.
Cons: All good
Cons: The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!
Pros: NOTHING. Never made the connection.
Cons: Flying your passengers to your hub so they can make their connecting flights, for a start...
Pros: Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!
Cons: Fly another airline
Pros: Good entertainment selection! Pretty up-to-date movie list, as well as music albums. I liked the food selection as well.
Cons: Quite a tight squeeze, but bearable.
Pros: Flight attendants are nice and working hard
Pros: Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!
Cons: The airline's on time record has got to improve. Period.
Pros: Crew team is nice and friendly.
Pros: Staff are very nice
Cons: Few selections of movies
Pros: Crew was good. The food was good quality.
Cons: Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub.
Cons: They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible.
Pros: The airline gave us pillows and a small cover
Cons: The food was nasty, and no air circulation plus so hot in there
Pros: Crew was good
Cons: The way they board
Pros: Flight crew were fantastic. They even took the trouble to clean the toilets regularly. They were spotless!
Cons: Could do with a little more food.
Pros: Getting off the plane
Cons: I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost.
Pros: the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system.
Cons: there was a flight delay due to maintenance, which was inconvenient.
Cons: Pilot didn’t show up, we waited 2.5 hours for him.
Pros: Being on time at departure and arrival is a challenge, but despite having a completely filled cabin, they made it look easy.
Cons: I boarded in Group 4 and all bins were full. So my carry on case had to be checked (several others’ cases as well). This caused me a 30 minute delay at baggage claim and some minor scuffs on an item that wasn’t designed for checking in. These are 2 reasons why I no longer check in. 3 is lost items.
Pros: The flight started with 7 min delay for one crew not showing up. Eventually we had to wait on the plane for one hour for the plane to fly
Cons: contacted customer service 3 times while the first 2 times over the phone and was promised to get a $100 travel voucher in 24-48 hours. Never got that. When called 3rd time I was asked to email their support which I did and one week have passed and nobody bothered to respond yet. Typical United!
Pros: Good food and movies. Flight attendants were great.
Cons: Tight seating and it was hot. No way to control individual airflflow
Pros: crew was professional, attentive and polite
Pros: I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!
Cons: Not applicable
Pros: Everything was excellent. The emplyees, A+. They were very nice, gave an excellent service. Very clean airplane.
Cons: Don't have any negative comments to say about Japan Airlines
Pros: Service was excellent.
Cons: The food could have been a little more mainstream
Cons: Crazy rough, fast landing but not boring!!!
Cons: Old plane, long delay, sketchy WiFi.
Cons: Keep being the example other airlines shoud follow. Awesome job Delta.
Pros: Crew was amazing and friendly. Flight was on time.
Pros: Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take.
Pros: The service was very good
Cons: All was good
Cons: I loved everything
Cons: Awesome Customer Service
Cons: food and entertainment (5+ hours!)
Cons: They canceled my flight!!!!!
Pros: The stewards and stewardess’ were pleasant
Cons: Our first Air China flight departed 2 hrs late and then to top things off they lost my wife’s luggage on the way to Thailand. We had to wait in the airport for hours for it arrive on the next flight. The experience at Beijing airport was my worst experience in any airport. The Chinese staff were very rude. Just to transfer planes everyone must submit their fingerprints. I don’t think I will ever fly Air China again simply to avoid this airport.
Pros: Seat very comfortable
Cons: Need better food quality and choices.
Cons: Everything is fine.
Cons: Food was subpar. The entertainment devices did not work.
Pros: Lovely crew
Cons: Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again.
Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.
Pros: all the crew are amazing.. it was good ,most of all safe sound
Cons: just wanna about the night kit. like toothbrush and toothpaste ,eye masks . the rest are better..
Cons: Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight.
Cons: Very unorganized and dirty inside cabin
Pros: We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in.
Pros: Front cabin business class
Cons: Aircraft not clean, very filthy, food very poor, entertainment almost non-existent
Pros: Very attentive crew and excellent food!
Pros: The whole flying experience was great for a great price!
Pros: Flight was on time. Got to choose seat ahead of time. Professional service at the City check-in. Seamless travel.
Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!
Cons: I did not like riding the bus to my airplane on the tarmac.
Pros: Crew was pleasant. Plane was clean and in good repair.
Cons: Food for two meals was substandard. Few non-action/comic book movies. A few more movies for grownups, please,
Cons: The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying.
Pros: The crew, the plane, the professionalism.
Cons: More legroom!
Pros: Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good
Pros: Terrible experience with sick passenger next to me
Cons: Terrible experience with sick passenger next to me
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us,
please send us an email and someone from our team will get back to you promptly.