I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment.
I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . .
The crew was excellent. They were very efficient and went about their duties without disturbing the passengers.
I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies.
We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine.
Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!
The headset outlet is still the old one, so you can't use your own .
Courteous crew. Nice and new airplane. Accuracy in all flights
Entertainment wasn’t exciting
The usual cramped travel but it was fine. Good movies
Somewhere Ipad disappeared from luggage we had checked.
I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time.
When boarding the crew wasn't inviting they were acting like they did not care at all about the people no smile no hi whatsoever. When I addressed one crew member he was not only occupied watching something in his phone but responded plain rudely to me. Its quite obvious that on the airplane the crew is working. Ukrainian airlines was offering the same trip cheaper but I decided to take LOT. Also I was surprised that I had to pay my luggage in my fly back. Next time I'll try Ukrainian airlines
On time, smooth flight
Boarding chaotic. Switched gates (m5 on boarding pass, actually m4. Shoud have announced or left a note.
Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient.
The crew was kind and helpful and the movie selections, food, and seats were all great.
flight crew hit my chair all the time with the troller. Bought the places with bigger space on the legs, that was true, but was dissapointed with the type of chair that is totally closed at the sides, with no scape room for the legs laterally.
I didn't like the food
A bit of a delay but annoucements and alerts were perfect! Felt well informed, every step of the way. Crew was pleasant and efficient. Smoothe flight! Will be a pleasure to fly with you again!
Didn’t have veggies good on board
Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat.
Food was good and so was the entertainment on board
Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered
2 meals included for a 7 hour flight!
Good service, pleasant staff.
Chicago O'Hare International (ORD) United States
Wroclaw Strachowice (WRO) Poland
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