They made everyone go through the same line weather it was wheel chair or not had to wait slot longer seats are also small hurts my legs when flight is finished
Everything was good, but at Philadelphia airport, immigration service was so poor.
My luggage was delayed because the flight arrived late and I almost missed my connecting flight to Atlanta. My luggage was delayed and it took 3 days to receive my luggage once it arrived in Atlanta. The baggage department is horrendous and non-existent. I did not get a call, I had to go to the Airport and wait for manager to board a flight, waited 3 hours and then they got my luggage for me. I understand staffing issues but there should be a better process for baggage services.
Pros: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Cons: "Toilets needs air freshener as so many passengers use them."
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Cons: "Qatar Airways are the best"
Cons: "Quatar is the best"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Pros: "Good entertainment."
Cons: "Very cramped seating."
Pros: "good crew"
Cons: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Pros: "Excellent entertainment very friendly crew"
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Pros: "Food was good, staff was excellent."
Cons: "Can't think of anything."
Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Pros: "price, comfort, food"
Cons: "Unfortunately WiFi services was off"
Pros: "The crew were nice and cautious"
Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Pros: "Everything very smooth. Staff delightful and always helpful!"
Pros: "FLIGHT ATTENDANTS WERE WONDERFUL"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pros: "It was actually on time."
Pros: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Cons: "I can't think of anything that was negitive"
Pros: "Staff is always friendly and helpful, easy to communicate with Great movie options The 13.5 hr plane had very few passengers so I was given an entire row of 3 seats to myself Food is generally good -- Haagen-Dazs ice cream was a plus!"
Cons: "Second flight boarded an hour late, though it was never listed as delayed (a bit confusing) 4 hour plane had very little leg space"
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Pros: "The flight was on time and boarding was fast"
Pros: "Crew was friendly."
Cons: "Catering not up-to the standard. Ran out of food. Seats too congested"
Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."
Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."
Pros: "On time, clean and joyful"
Pros: "Seat and space"
Cons: "Food was pathetic."
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Pros: "The friendliness of the crew."
Pros: "Friendly crew"
Cons: "Food and price of ticket"
Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "Almost nothing"
Pros: "Aircraft was new and good."
Cons: "Non Vegetarian meal was over by the time the service reached me."
Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
I think you should board the plane from the back and not the front. It's way more efficient.
Hands down the worst travel experience period. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. All of our travel information in Kayak and on the Kayak app showed we'd be leaving on Oct 7th, however Chatdeal made all our travel plans starting on the 6th. I am not flighting with Chatdeal to get a refund as our entire trip which I've been planning for since March of this year has been ruined. This trip was intended for my husband and I to finally meet my in law's in India for this first time and his first time seeing his family since COVID started. DO NOT BOOK ANY FLIGHT WHERE CHATDEAL IS THE AGENT! This company has ruined a year's worth of planning and is trying to say I it's our fault and not theirs.
Was starving, was not served anything but a very low quality sandwich, on a 5 hour flight. Uncomfortable, no entertainment, very boring.
Our bag was not put on the plane and we still don’t have it 12 days later. It ruined our vacation and they didn’t even try to help. They wouldn’t answer the phone when we called them every day. Go with another airline if at all possible.
I have to we rerouted 3 times could not take the original plane
Only reason I did bad on food and entertainment was because flight was a short flight.
Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Pros: "There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Pros: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Cons: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."
Pros: "Food and crew were good"
Cons: "The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa."
Pros: "Comfortable seating, good food served by this airline"
Cons: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Pros: "Good flight in a nice A380, I’m in the top floor on premium economy."
Cons: "Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot."
Cons: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Pros: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Cons: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Pros: "Food and service were phenomenal, and the seats were very comfortable."
Cons: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Pros: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Cons: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Pros: "Flight was comfortable and quick."
Pros: "Ease of boarding, flight arrived ontime"
Cons: "No complaints"
Pros: "Entertainment was good"
Cons: "Food and drinks were far in between. We were on Delta for an international flight and they almost didn’t stop offering stuff to us. I had a another man with broad shoulders like me next to me and had to spend the next 9 hours leaning to the other side to fit. Asked for help to find a different seat even if I had to pay for an upgrade and was told I couldn’t do that after the flight had started"
Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Pros: "WiFi access, usb Port"
Cons: "I was removed from my connection flight without consent. No offer Nothing Just tagged not for boarding with a child. The ticketing person in Addis may have volunteered me"
Cons: "Due to repair aircraft equipmen, almost 1h delay my flight."
Pros: "Boarding is efficient. Flight very smooth."
Cons: "great crew"
Pros: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Cons: "Boarding process. Felt like a mad dash just to scan your boarding pass."
Pros: "The in flight crew was great"
Cons: "I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo."
Pros: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."
Cons: "The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process."
Pros: "Efficient boarding"
Cons: "Food was poor, dried up and not enough for 10 hours flight. You did have the option to buy more."
Pros: "Flight was on time, crew was helpful"
Cons: "Blasting speakers for announcements, should have served a quick drink"
Pros: "Crew was very attentive and informative."
Cons: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Pros: "bad service"
Pros: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Cons: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."
Cons: "Last minute gate change in Munich was a bit hectic, as it was a tight connection."
Pros: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pros: "The crew was pleasant, and the food just fine. The entertainment options of movies or music or news were quite good."
Cons: "The first plane left too late to make the connection. The Lufthansa staffer who reorganized my trip considered two options and picked the best one. However, she didn't stress to me how far the next gate was at another terminal -- luckily I asked someone else who helped me get a bus. I am not fluent in German so that may have added to my uncertainty. And my suitcase, which she said she was making sure would get to me in Marseilles, did not come for 24 hours."
Cons: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."
Pros: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Pros: "On board entertainment and it's equipment"
Cons: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."
Pros: "Friendly crew."
Cons: "Food was tasteless"
Pros: "On time for all legs"
Cons: "4 hour lay over in Toronto"
Cons: "I couldn't use the entertainment pack because I didn't have it downloaded on my iPad. I was told to download it when we boarded onto the plain. But at that point i couldn't access wifi. The 7-hours flight could have been more memorable if I could access the entertainment pack."
Pros: "Crew was friendly."
Cons: "For such a long flight needing to use a personal device for in-flight entertainment."
Pros: "Great staff."
Cons: "The time it takes to travel. Can't control that."
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Staff at check in counter was rude."
Cons: "Just had issues with bathrooms not being clean. Ran out of soap in 2 bathrooms"
Cons: "Rude staffs at the check in"
Pros: "Crew members"
Cons: "More comforting seats!"
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Pros: "The crew was great. Easy checking in. Comfortable ride."
Cons: "Food selection."
Pros: "Food was wonderful. Seats in Crown class were very comfortable."
Cons: "Flight was an hour early"
Cons: "5 hours flight without entertainment, small airplane I. Addition to that my flight from Amman to jeddah was very bad, I will not book with jordanian airlines anymore"
Pros: "My neighbor"
Cons: "My chair"
Pros: "The aircraft was comfortable and clean."
Cons: "The soap dispenser in the bathroom was broken."
Pros: "The aircraft is new and the crew are nice"
Cons: "More food and more toilets"
Cons: "Boarding was vary slow and not on time. We lost one bag."
Pros: "Seats were really good and the crew hospitality was awesome"
Pros: "Great crew, very comfortable plane. Everything was on time."
Cons: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."
Pros: "Only direct flight available to amman"
Cons: "Cleaning it stinks bad"
Pros: "The seats, staff and food were great!"
Cons: "I was traveling with a resin in a wheelchair and it was a little chaotic"
Pros: "The flights were on time."
Cons: "Food could have been better. ."
Cons: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
Pros: "Quick boarding and on time departure and arrival."
Pros: "Service and food"
Cons: "Old plane"
Pros: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
Cons: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
Pros: "Great crew"
Cons: "Entertainment is outdated and very limited"
Pros: "The food and beautiful women"
Cons: "The seats"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "We arrived to Amman safely"
Cons: "Some of the passengers are men from Saudi Arabia and they cannot be next to a woman. The flight attendant was very accommodating to those passengers."
Pros: "No thing"
Cons: "The staff"
Cons: "Worst food on long flights.. terrible quality and insufficient"
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Cons: "The entire trip from the beginning was a hassle due to a terrible customer service. No help whatsoever."
Cons: "Food, seat and entertainment are awful"
Cons: "The service was rude and they couldn’t give us an explanation as to why we couldn’t ge tvoarding passes when we booked 3+ months ago."
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "Non stop service."
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Cons: "The airline canceled my return flight without notice because I did not board an earlier connecting flight."
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Cons: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Cons: "No transit support in delayed flight."
Cons: "The food is poor. It's time to make an upgrade. I think that you have to serve the main dinner at as a second mail."
Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
Pros: "Good service, leaving on time"
Pros: "Mr. Alkhatieb the head of crew offers a 2 hour crew seats to my mom"
Cons: "Extremly narrow seats , not comfortable at all .. RJ cew in check in desk was awful and the change our seat 3 times"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Pros: "Great check in service, inflight and swift luggage claim in Amman."
Cons: "Not very considerate ground crew/handling staff. Appears they got a kick out of teasing the dog while in it's inclosure, both in Beirut and Amman."
Pros: "Everything went very well, it was on time, easy to board, not too crowded, but there were beers available on this segment. Even out bags came out near the beginning. the food was decent with three selections and the move selection was reasonable. They have their act together"
Cons: "No problems at all on this flight, they waited patiently for a few late arrivals and I am sure that for them it was greatly appreciated."
Pros: "good service with a friendly crew. clean and comfortable."
Cons: "the food is not good at all (i had the vegetarian meal). the bread roll had mold on it. I would suggest boarding according to seats. when boarding all together you get stuck in line before and inside the plane itself."
Pros: "Comfortable seats Flight was on time Schedule of meals- close to departind and landing"
Cons: "Poor VOD. During a 90 minutes movie, about every 5-10 minutes the movie stopped and I needed to reload the film"
We sat on the runway for over an hour bc there was a technical glitch on the ground related to baggage. Very annoying and a lot of folks missed their connection.
After pulling away from the gate we sat on the tarmac for 90 minutes with hardly any explanation from the captain. Rows seem more cramped than before.
Internet connection to watch media was very spotty.
BA have got back up together after the Covid situation and I had no issues with my travel I have been flying to America over a number of years and have always used them and will continue to
On time, friendly, Excellent flying experience.
The temperature on the flight was cold.
Great flight - great crew. Thanks American!
Flight got delayed made me miss my layover paid to not have a super long layover ended up having to sit for 6 hours waiting on a flight
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Missed my connection due to poor weather disrupting AAs entire fleet. Rebooked my flights twice and was still unable to make it home. No offer of hotel compensation despite me being stranded overnight in Houston. Nothing really to do about it- just a bad couple of days to travel. I wish they were a little better at letting us know about delays in good time, as it would have made a difference to my planning.
Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work.
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Crew professional and competent"
Cons: "The cabin was hot for the whole flight"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "Need more comfortable seat, freezing air conditioning"
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Flight left St. Louis on time,"
Cons: "My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible."
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Cons: "Waited on the tarmac for over an hour before departure with very little explanation."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "Crew was nice we."
Cons: "We were separated from our children even after we upgraded seats because they bumped us on the other flight."
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Cons: "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
Cons: "The seats were so close together! I was between two men, and one was spitting tabaco into a cup. It was terrible."
Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."
Cons: "Trtvr Rrrrrcffrrcr rr crfrr"
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Cons: "Flight was four hours late departing. Pretty much ruins the whole flight."
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Cons: "We spent 24 hours in LAX with absolutely no answers from American Airlines. This was a complete nightmare. I have never experienced anything like this."
Cons: "We were delayed by a mechanical then we waited another hour after that until they finally decided to take some people off because we were weight restricted. Then we waited another hour while they changed their minds and brought us back to the gate to get the people back. Then when we got into SFO at 1 am we had to wait because they had another plane parked at out gate."
Pros: "Easy to get bags checked and get my boarding pass. Online check-in was helpful, and the electronic boarding pass is convenient."
Cons: "Every source told me my bags were coming on belt E, but they somehow ended up on C."
Crew member was extremely helpful with all passengers and was trying to make everyone comfortable .she had a cheerful disposition.
Gate attendant made only us check our small carry-ons even though there were only four of us. Then proceeded to let 20 carry-ons go on board after us. Made us stand to the side while she printed the baggage tickets and took about 15 minutes, making us the last people to board. Got on board and saw that there was plenty of empty over head space for our luggage and there would still be entirely empty overhead compartments. Also, sat on the plane for 2 hrs. before we took off, making a 4 hr. flight take over 6 hrs. Apparently one of the pilots couldn’t fly because he had too many hours and they had to call another one from home. They didn’t know this as soon as the previous flight took off. They should have call him before the last plane even landed. Sat on the plane for six hours and got two small cookies and a tiny bag off pretzels. The didn’t even turn on the free WiFi to help pass the time. The could’ve at least turned it on while we sat at the gate waiting for the pilot for 2 hours. We felt with this after an 11 hour and a 4 hour layover. It was exhausting and AA service didn’t help make it any better.
Our flight was delayed over 2 hrs so that’s bad. Food was ok, bread is cold & hard
The flight was diverted to Malaga and we had to wait 3 hrs for food/bus to be sorted. Arrived in Gibraltar with 7 hrs delay
Aircraft was late, then back to on time, then late again. Food is just a cereal bar and water. For 200 euros.
Too many bad experiences. First, I couldn't get seating 24h prior to flight because they wouldn't reviewed Covid documents I sent 24h prior. An hour layover in Seattle was inadequate to get from my previous flight to the next. Getting last minute tickets and seats, almost missed the flight from Seattle to London. Once in the plane, the crew had no information about us and other people were also given the same seats. Service was poor. Lastly, our luggages did not arrive, I hope they could be delivered to our address tonight. Very stressful experience!
Waited in 3 different lines for 2 hours to check in at Heathrow T5 and still had to ask to expedite as would have missed flight. Flew premium economy and the entertainment system did not work for the whole flight. Truly sucked.
Pros: "Crew were nice"
Cons: "6 hours trip, no food was offered, no entertainment!!"
Pros: "Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience."
Cons: "The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments"
Cons: "Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!"
Pros: "Good food (chicken)"
Cons: "Seating too tight"
Cons: "Very narrow seats"
Pros: "I reached my distanation safe"
Cons: "Newer and cleaner plane better entertainment"
Cons: "When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice."
Pros: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."
Cons: "We never made it to Phoenix with BA"
Cons: "I am a 5’8 woman- pretty slim. I had a window seat in the main cabin. I barely fit! But the guy in the isle was bigger and had to wedge himself into his seat. As a result, I couldn’t leave my seat for the entire 9 hour flight. Come on BA! Have some compassion! These long flights need bigger seats."
Pros: "Spacious not over crowded smooth flight British Airways was great! Very attentive flight attendants."
Cons: "Chicago O'Hare was a mess as far as making connections. There was no signage and the airport attendants did not offer any assistance."
Pros: "Food was great, staff was so sweet and patient"
Cons: "Never on time, always late, always either missing my connections or running throug the airport"
Pros: "The BA crew made every effort to insure a comfortable overnight flight. The crew were attentive in roaming without being intrusive. They seemed well drilled in serving on a red eye flight."
Cons: "Feels like BA has turned into Ryan Air. £65 for a checked bag, cramped seating and not even a free water."
Pros: "I liked the crew."
Cons: "The food was terrible. Indian curry/ pasta and pizza. It was so cold in the plane that everybody had to wear something on their heads. The AC was blowing on my head for 11 hours. I have headaches, my sinuses heart and the food made me nauseous. It was impossible to sleep because of the low temperature."
Pros: "We landed at Heathrow. It too 30 minutes to get off the plane. We parked on the tarmac and had to ride a shuttle to the terminal. There was no time to get through security and make our flight. WE have sat through on stand by for 2 flights. It is not promising that we will get to Paris as scheduled."
Cons: "No too happy right now."
Cons: "Poor service and communication"
Cons: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Pros: "Modern plane"
Cons: "Tiny sized seats, very narrow and no legroom. Horrible experience"
Cons: "Not even a cup of coffee anymore - low cost carrier behaviour against full price fare. KLM is much better"
Cons: "We were grounded for three hours, were not offered any food or drink, and when the plane finally took off the attendants offered meager food and charged for it. I would think the least they could’ve done Was to make it complementary.Bad manners by the airline."
Pros: "Quick boarding"
Cons: "Service was poor, flight attendants were rude."
Pros: "the staff"
Cons: "aircraft, food, entertainment"
Pros: "We left an hour late but were only 7 min late upon arrival."
Cons: "I have a major problem with the fact that we passengers boarded the plane on time, expecting to depart on schedule, only to be forced to sit in our seats for nearly 90 minutes prior to actually taking off. While I appreciate that the pilots can make up for most of that lost time, it doesn’t make up for the fact that I’ve had to SIT captive for extra time on top of the what is already a long flight."
Pros: "The crew was great"
Cons: "Didn't like the 2 hour delay. Had to wait on the runway because of lack of organization at the london airport."
Pros: "The 787s are super spacious!! Economy class never felt so good."
Pros: "Excellent service and the crew was very friendly"
Cons: "Missed flight due to BA delay from Edinburgh"
Pros: "Food was excellent"
Pros: "The captain kept us aware of the delay and the reasons for the delay."
Cons: "No free food or drink other than water."
Pros: "The seats were comfortable and they gave enough food and water."
Cons: "We did on line check in, printed the tiket, and they decided to reprint it, and it never work, every time that we used this re-printed ticket doesn't work, we needed to call many time the staff, and in the baggage drop off constantly said that our baggage hast over weigth without weigth it, the scale said another thing, I have the impresion that they were pushing for extra-weigth pay."
Cons: "It was horrible I had an hour window in London and I missed my flight because of that I had to go another airport to cache a fligh to Kiev Well now I don't have a ticket to fly back because they cancelled my ticket so needless to say it was the worst experience ever"
Pros: "Great food, great entertainment, short flight that went smoothly"
Cons: "Cabin temperature a bit high"
Pros: "Going through immigration in Dublin and the flight over behind well managed"
Cons: "Security in Dublin is a bit disorgation going from the U.K. Into the US terminal. I lost my global entry card in the process and not much one could do with that process"
Cons: "Wish water had been available For free London to Framkfurt"
Pros: "Crew is very nice"
Cons: "Seats are pretty small"
Pros: "This flight is was by British Airways - Excellent flight experience!!"
Cons: "Non-stop from Madrid to Philadelphia was canceled apparently because of a computer problem and then I was rerouted through Amsterdam with an extremely short connectios which in turn meant that baggage did not make it and was opened and damaged !!! BA clearly at fault. BA Reservations agent suggested to enter a complaint"
Pros: "We started to board a bit late at Heathrow and finally took off 1 hr and 15 minutes late due to some technical malfunction. The flight attendants's supervisor was very rude. Everyone else I interacted with was nice."
Cons: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Pros: "Mostly everything except for the entertainment, which on my previous travels with you entertainment was good. Crew and ground staff have so far always been nice."
Cons: "Selection of movies weren't so good. Been having trouble with the online checking when coming from England to LA"