WiFi didn’t exist , seats were super cramped, lights stayed on near my seat for a long time while others were dimmed, the food/trash/drink cart hit my shoulder at least a couple of times while moving, food options were down to just one option by the time it got to my row, the utensils were garbage (knife bent at a couple of places by the time I was done eating) the spoon was very flimsy plastic
I had enough leg room. The check in was smooth. Good food
The entertainment options on the seat back video boards were nice.
The boarding timing needs to be improved. The flight was delayed again because it took way too long to board. I was already exhausted from sleeping at the airport and spending all day there due to delay from my previous flight that connected in Chicago.
There was no WiFi available, there were mechanical problems with the plane and we landed at C 124, then the gate was switched to A 26, then all the way back to C126! For a 75 yo woman traveling alone, this was a difficult journey, indeed!
Teeny tiny bathrooms, crew was not realistic about when we'd arrive.
Very bad! They kept delaying my flight and wouldn’t do anything about it
IAD with the archaic people movers is just a place to be avoided.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Kayak, the site I went through to book our flight, sent very unclear emails about flight changes. Kayak was incredibly unhelpful in their communications with me about this, promising to work on resolving the issue, and failing to do so. As a result, I needed to get a hotel in Brussels and am now in the process of trying to get reimbursed. On the other hand, the flight personnel in Brussels were very helpful, taking time to look into the issue and determine if they could help. I am very grateful for them and have no problems with the airline. For Kayak, however, I will never use it again and will never recommend it to anyone, and will even discourage people who consider going through that site. My worst experience ever....
Variety of meals served during the flight. The crew members on board were very friendly and helpful.
As mentioned before the fact that my paid-for aisle seats had been changed to non-aisle seats is unacceptable. Happily one staff member at the boarding counter did correct it before the flights, otherwise I would have been forced to submit a formal complaint. If it happens again on return flights, I will put in a formal complaint.
Elderly female flight attendant was not customer friendly. There were only about 12 people on a regional jet that had about 60 seats. There were 8 exit row seats and none of them were taken. We attempted to sit in those seats and the flight attendant gave the standard " you didn't pay for those" so she would not allow us to move. What harm would that have caused ? They assigned seats to 5 of the 12 people in 2 rows, row 20 and 21. A simple friendly customer experience gesture of allowing us to sit in exit rows would have gone a long way in me having a very favorable impression on Air Canada. After that I have very poor impression of Air Canada and will not fly with them when I can avoid it.
Switching on “fasten seat belts” seems to be misused to restrict service
Worst experience ever. Flight was cancelled no one answering phones and no AC personnel at the airport. As a result I had to rent a car to get to my destination on time. Won’t be taking this airline for a long while.
Everything nice. Only nice staff and kind people. Thank you Air Canada. I will be back ❤️
Pilot forgot his documents so flight was 35 minutes late in leaving. He had to go home to get documents!
Too many notifications. Non of which were useful. 4 hours before traveling we discovered that we needed a transit visa. That's useful information. Air Canada should flag and keep flagging that up. Then the useless too much information had us go to Paris not Brussels. Chaos involving the customer. We will try never to use AC again.
Not hold up plane for one passenger who didn't get there on time so the rest of a full flight has to be concerned about connecting flight, me, and run to catch flight 😑
No Air Canada rep at the ticketing desk. Spoke with United (assumed partner) and they directed me to wait in the Air Canada line. I was 2 hours early for this flight since it was international. No one ever showed at the Air Canada desk so I spoke with United again and they said that Air Canada transferred the plane to them (truth?) and pulled up my ticket. The ticket was denied due to a carry-on limitation (is this real?). United cancel the flights and started to rebook but they said they had no authority to rebook since it was with Air Canada. After 3 hours of being on hold and speaking with multiple people at Air Canada they informed me that the United canceled my whole trip and marked it as a no show (again, 2 hours early). They refused to rebook or refund.
Departure was delayed leading to late arrival, 25 min wait for a gate. Basically, missed all our connections & had to be rebooted, which was a very long process.
Plane was extremely delayed, but not all of it was BA fault (some was). Worst part was lack of room - this had as much space as an Allegiant flight. I thought transatlantic usually gave you an extra inch or two, but not this one. Entertainment system sporadically worked and didn’t have great options. Overhead bins are old and tiny, not as good as aunties new planes.
Paid for first class and was surprised that the seats were the same in economy except no one was in the middle seat. I expected an actual first class seat.
Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.
CVG to London was a good flight . Thank god the plane was not full . Seating was tighter than any international I’ve taken . We arrived in London 10 minutes early. Had it not been for handicap assistance I would have missed my connection. Had it not been for the extra 10 minutes because we landed early I would have missed my flight . 3 hours and 10 minutes from plane to plane as they were boarding when I arrived . None of that is the fault of British Air but the understaffed and confided security at LHR. Because of this I will never use British Air again unless I don’t land in London . Not the airlines fault but I never want to miss a flight because of the blunder in London . The worst I’ve ever encountered in international travel . Sorry British Air but your home needs better management.
Captain handled the precaution of return to stand very well.
This flight was cancelled at the last minute. We were rebooked on another flight but a day later. We lost a day of our vacation and paid for a night in a hotel we couldn’t use. The flights we were rebooked on (both American) messed up our seating on both flights-we didn’t get the seats we had paid for. All in all, a terrible experience.
Good. The flight was extremely delayed but they rebooked my layover (which took off before we even landed) before we arrived. Second flight made me check my bag but there was plenty of room. Otherwise good experience
This flight had seats that were more comfortable than the trans-Atlantic flight I had come on. Boarding, however, was atrocious. There was no point in boarding groups since everyone ended up on the same bus to get on the plane. And the bus ride took forever to get to the plane. The snacks can barely even qualify as snacks. Make sure you bring your own or eat before getting on,
Bag was missing when we landed at Cincinnati which caused lot of trouble.
