The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.
Sat on the plane on the tarmac for over an hour in the cold...
My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime.
The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.
The wifi wasn't strong enough to download the app to watch movies on the plane.
Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again.
Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".
The friendliness of the staff
Sitting on the plane due to a delay with the system
Excellent support from everyone as all were very helpful with assisting my need for wheel chair.
Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.
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