ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Didn't make the flight because the first leg of my flight was canceled and the next leg was already booked.
My flight was canceled a few hours before boarding. I was rebooked on Copa airlines and missed an important meeting .
Good quick flight on a small but comfortable plane. I'm 6'3 and had plenty of space.
Experience was great - no complaints. Took off on time, landed early. Got to the gate relatively quickly - took a little bit of extra time to deplane but nothing excessive.
Business class seats felt very cramped compared to other airlines.
Economy plus was so cramped I could not use my laptop. It was beyond bad.
OK, we were delayed and had to de plane and reboard.
United is one airline which regardless of how many separate United tickets in existence, if one flight breaks down, the airline will take care of all the flights.
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
Absolutely terrible. Would never fly American again. 2 deplaned incidents and delayed by close to 24 hours. $12 meal voucher for first class passengers was an insult to the injury. Pathetic.
They put me on an earlier and I got home sooner
My flight was delayed. We left at midnight. I got to Greensboro (GSO) at 1am. All of AA's flights in/out of Charlotte always seem to be delayed or canceled. It took me all day on Sunday to get to my destination of Cincinnati from Greensboro. I had to be rerouted through Chicago because my original flight was canceled as the door to plane was closing in GSO. The saddest part is I could have driven and arrived sooner. . . I recognize there is a lot going on that impacts travel. This week it was weather. Yesterday in Cincinnati it was President Trump. But as a frequent flyer, the flight from South Bend to Charlotte always runs late. The subsequent flight to Greensboro is always midnight to 2am. . . I do want to give props the Charlotte boarding crew. They had four flights going out of the same area at the same time. They turned it quickly and mitigated the grumbling from the crowd.
There was a delay with the plan which cause the flight to leave later and once arrived in Chicago there was another delay and some passengers missed their connecting flights
Flight was delayed. Not much information on when the flight would take off. Eventually we were told it was maintenance. App was not giving updates.
Broke my luggage and I can't get a resolution yet.
There were no TV screens - even in Business class. 5 delays, and only given $12 meal voucher! Terrible!
The professionals have excellent customer service, the seats don´t have enough space.
I love American. I’ll never fly anyone else if I can help it.
The flight was very smooth and the meal in business class was great.
The flights were on time, the ground crew and on board crews were kind and efficient. The free snacks for Premium+ were good, similar to US First Class snacks. The plane were clean and bright! Complaints? The seats were worn and the seat-back pockets were missing. Overall, I'll book again with Volaris. Ignore the negative social media posts, understand what your fare includes, buy the add ons you need. We had no problems with our personal items and carryons.
Overall a good red eye. Crew chatted very loudly the whole time making it difficult to sleep.
It’s a 2 1/2 hour flight so good and comfort was not my real concern. Safety, easy, fast was what I was looking for. The crews were great, plane was clean, boarding from CBX was fantastic! Definitely traveling this way again.
Is was a good short flight with some turbulence! I would fly Volaris again.
We had boarding passes for the next flight but we could not catch the flight in the small airport just because volaris closed the boarding at the counters an hour before for which we had to sepnd almost 3+ hours to catch next flight. There are hardly anyone who can speak english, but thank God, we have found an young man who could not only speak English but helped us book for the next flight. The air crafts are noisy and scary sometimes to hear that squeeking noises during the take off and during the flight. They do not even offer a cup of coffee for free in flight. The prices are super high and the services are zero. That’s pretty much for this airlines in summary.
The boarding , and it would be nice if they would let us know head of time about flight changes
The fly was 2 hours delayed and the plane was old and dirty. A very umcorfotable flight, which I won't recomend to anyone
The flight was delayed by two hours. I had paid for extended leg room. Due to the delay, the plane was different and I didn't end up having extended leg room. I finally was able to reach Volaris on Whats App and they gave me an airline credit. I wanted a refund to the credit card since I hardly ever fly Volaris. Other than that, it was a very comfortable flight.
In Mexico charges too much for my luggage and I ask for help and nothing one lady she just disappeared 😡😡😡😡😡never going to fly there
Confusion over extra fees. Held up on ramp during boarding. Thin seat cushion. Minimal leg room.
