Find cheap flights from Cleveland to Miami

"seat 3F broken in terms of recline, embarrassing for first class"

"Stingy"

"Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided."

"Nothing everything was very good🙌🏻"

"I had my 2 year old and hate checked my stroller and when I got to Miami there was no crew to bring it up they told me so I had to carry a sleeping child and my carry on along with my making sure my 5 year old was with me. Then my stroller wasn’t even with my bags it was on a domestic arrivals. Horrible experience."

"Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines."

"Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay."

"Once we got on the flight everything was fine. The first leg of our flight was delayed 3 times but American sent us emails allowing us to chose a new itinerary."

Pros: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Cons: "No snacks available."

"Delayed 1 h 40 mins"

Pros: "The crew was amazing and very personable!"

Pros: "Boarded easy"
Cons: "Not making me miss my connecting flight home by refueling on Nassau for over 2 hours"

Pros: "Very nice crew."

Pros: "The crew was amazing and we arrived early! It was the perfect flight!"

Pros: "Yes"

Cons: "Very friendly and safe staff"

Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."

Pros: "Crew and pilot were great."
Cons: "The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat."

Cons: "We need food"

Pros: "Nothing"
Cons: "Could not checking or do anything from the app unlike others"

Pros: "Me rompieron el equipaje"

Pros: "Smooth ight"
Cons: "Need to add cabin service"

Cons: "Departed 1 hour late."

Pros: "The seat was a caca"

Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."

Cons: "Pagar una maleta pequeña mortifica"

Cons: "That’s ok"

Cons: "Full flight"

Pros: "Good overall."

Pros: "yes"
Cons: "nothing"

Pros: "Flight was so smooth"
Cons: "Nothing"

Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."

Cons: "Crowded and hot just like Miami"

Cons: "Passenger that sat next to me occupied part of my seat."

Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."

Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."

Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."

Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"

Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."

Cons: "No food on the International flight from Kingston to Miami."

Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."

Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."

Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."

Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."

Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."

Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."

Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."

Cons: "No movies or other entertainment that I could find"

Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."

"Cleveland airport had very few travelers compared to Orlando. 10 minute delay but I felt like we were on schedule. Peanuts/pretzels and water for free would be nice:)"

"I will never fly Frontier again!"

"Weather delays of hours but staff were professional."

"Very old plane and extremely uncomfortable."

"Not a lot of leg space but the flight attendants were very nice and comforting to ensure we had a good flight to our destination"

"Communication is key !! Worst flight in history goes to frontier Getting to the airport on time to late delayed flights Air conditioner broke so we had to be delayed on the flight home as well I would never recommend"

Pros: "The crew they were awesome"
Cons: "All was good"

Cons: "I recommend for being punctual"

Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"

Pros: "Yes"

Pros: "On time reliable."

Pros: "The crew was fantastic!"

Pros: "The crew was very helpful towards my elderly mother. The plane was clean."
Cons: "For the price I paid, I don't see how things could have been improved."

Pros: "Crew was nice! Liked the Temperature check and fast boarding."
Cons: "Seats are barebone, and doesn't recline. No seat-back trays."

Cons: "No"

Pros: "I paid extra for a legroom seat on one of their newer planes. The plane was full so it still seemed very crowded in these COVID days."
Cons: "The people next to me ate a lot of food throughout the flight which required taking off the mask and discussing the food. It felt impossible to social distance more than 2 inches."

Cons: "There was no social distance on the plane. Every seat around me full. Not good."

Cons: "The flight was almost full. Disgusting"

Pros: "Though I was the first to web check in, we were not assigned seats together. The cabin crew were kind enough to arrange seats together on board."

Pros: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"

Pros: "Roomy seating for what I paid. The flight was on time and art ed early"
Cons: "Really? Three dollars for water, coffee, and a can of coke?"

Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."

Pros: "Price Comfort You can pack a backpack for a short trip and not pay baggage fees. Haven't had a delay in a long while. No cancelled flights since flying with them Boarding is typically fast and we typically arrive 15-30min early"
Cons: "Crew is hit or miss Price of onboard snacks is ridiculous"

Pros: "1st flight on Frontier was very pleasant. super nice staff"

Cons: "We found out when we arrived at the airport, that the flight departure was delayed from 5:30 pm to 8:30 pm. Ouch. At 8:30 pm we departed. 2 hours into a 3-hour flight I happened to look out the window and noticed that I could see city lights, shopping centers, streets w/ lights and cars on the streets on both sides of the airplane.. we were not at 35,000ft but maybe 5,000ft. I was also aware that they were flying slower than the usual 400 +/-. My guess was we were only flying at 250 +/-. This flight mode continued the rest of the way into our destination airport. As we were taxiing into our assigned gate the flight crew came on over the intercom and announced that they were a little late and that there were 8 passengers who only had 10 minutes to make their connecting flight and asked that everyone on the plane please let these people go first on deplaning. OK, no problem. We stopped at the gate, turned off the engines, the 8 people got up and moved to the front of the plane, then they didn't open the door for almost 8 minutes. My wife and I will not be flying Frontier much in the future."

Pros: "No frills on a Frontier flight. The crew was generally update and smiled."
Cons: "Frontier's fees and policy regarding having to pay for everything really puts me off this airline. Why charge me $100 for the flight if I have to buy a seat as well? just charge me $109 or whatever. Additionally, charging people for things you get one other airlines for free (a cup full of soda is $3? Really?) is insulting. The plane itself shook the ENTIRE ride something that I have never experienced in my 20+ years of traveling. Maybe time to invest some of that soda money into your planes huh?"

Pros: "The staff were the only saving grace."
Cons: "There should be a place to mark horrifying. It always appears that Frontier is the least expensive until you get hit with all the little charges. We paid an extra 18$ each to choose seats, bad ones, and then the seat next to me is filled by someone who choose not to pay. Some folks paid $30 for a carry on and others just lugged uge free bags on. The flights are always delayed and the plane was filthy. I know there was no time for staff to do there short cleaning routine, this was not from a single flight,looked like floors and seat have NEVER been cleaned. UGH"

Pros: "The check in staff were rude, we felt like we were rushed. Frontier is a deceitful airline, they didn't tell us that the bags were SO expensive, usually an airline gives you some bag for free, nope! Carry on and checked luggage cost a ton of money. Not to mention you have to pay for seats, which is expensive! If you're travelling with someone and you don't pay for seats and you wait until the end to be assigned then you won't end up sitting beside the person you're travelling with and I must tell you the response I got from them was that they're busy and they have no time to deal with this. Then there is the flight crew, through the flight all I could hear is the flight crew talking about how they are on a waiting list and something about becoming a full attendant and every other word was accompanied by a bad word. I would file for a refund if I thought that would get me anywhere. Sorry Kayak I like you but from now on I'll be going direct to American Airlines. By the way! The CEO of Frontier is the former CEO of spirit...That alone should tell you stay AWAY."

Pros: "The staff is friendly, but that doesn't come close to making up for everything else."
Cons: "Extra cost for EVERYTHING. $45 each way for my small bag to put in the overhead?! Really?! There's an additional $90 on my round trip right there. The staff was really nice and friendly, but they came around offering drinks and I asked for a black coffee. They said it will be $2.99. Really? You can't afford to provide a coffee to your customers? I was in row 36 and there was MASS confusion as to which seats were in which row. The labels are not directly above the seats, so 15 to 20 people had to move around to get it right. The boarding zones make no sense either. I was in zone 1 and was in the isle seat. Shouldn't the zones load all window seats first, then center, then isle? Common sense has gone out the window. Won't be flying frontier again."

Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."

Cons: "We were at check in in plenty of time, but because there was only one person checkin us all in, we were almost late. The poor person checking us all in was under a great deal of pressure and went so far as to blame us for. To getting there in time. Frontier needs. Ore than one person checking in people. Also, your Everything-as-cheap-as-we-can -make-it policy is evident in seating, tray tables, well, in everything. I still can't believe you nickel and dime everyone with everything. Carry-on REALLY? And lastly, we had to wait for our luggage for over 1/2 hour! I will say the flight attendants were very polite and helpful. I'm sorry they have to work for you. Never again, Frontier!"

Cons: "I've traveled consistently between 4-6 times a year for the last 15 years and this was my first trip with Frontier. It was by far the worst travel experience of my life. One of the passengers was so drunk that she threw up all over the gate agent's podium, and this passenger was still allowed on the plane. When we boarded, we had to circumvent the vomit because it hadn't been cleaned up yet. There were multiple passengers on board who brought their own alcohol, were noticeably drunk and extremely loud. I understand that this is not your crew's fault, but there was a complete lack of understanding as to how to handle the situation. The pilot scorned passengers as a whole, and noted that if people didn't calm down, he would force a landing in North Carolina. The responsible passengers such as myself not only had to tolerate the debauchery, but also felt like we would be potentially be punished for other people's bad behavior. The flight crew seemed to have no idea how to handle this situation. I don't understand why is passenger are blatantly breaking federal regulations, the crew would not do anything about it. When I attempted to check in online, literally ever seat (including middle seats, back row) had an up-charge which is simply ridiculous. the seats were small and very uncomfortable. I will never fly Frontier again. I'd pay double for a flight with another company just to avoid them."

Pros: "Can say I liked anything really"
Cons: "Staff was horrible! Customer service did anything but customer service. They had a "too bad so sad" attitude towards customer. Arrived 12:35am for a 1:19am flight and was denied check in because supposedly counter closes at 12:30am. So I was denied entry for 5 minutes? I had to pay a taxi, extra night at hotel then a fee for rescheduling flight. Ridiculous, NECER flying Frontier again! Even if tickets were free! I booked/found flight on kayak app. I would suggest kayak remove them, experience was so bad that negatively effects kayaks reputation too. Also, every other airline provides complementary beverages and snacks, NOT Frontier. Also free bag check? Nope frontier charges everything! Even a carry-on which is free everywhere else. Absurd, truly worst flying experience EVER!"

Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."

Pros: "The crew is courteous but still not overly understanding of someone waiting in the airport for a flight for 8 hours without any explanation for the delay."
Cons: "My flight was supposed to land in Tampa at 8:20pm and didn't land until 2:30am the next morning. This was a delay and a wait all with a 7 month old child. no explanation as to why the plane was delayed almost 8 hours and they still try to get you to pay for food when on the plane? Absolutely ridiculous. Even though the plane ticket is initially cheaper, by the time you pay $40 per checked bag, "pay" for the hours of delay or cancellation and reschedule, stress that accompanies your feelings when flying frontier knowing how unreliable they are, it's not worth it. I would rather pay $150 more and know I'll arrive on time with little or no hassle. I won't be flying with them again if I can avoid it."

Cons: "The service, and delays were absolutely terrible. They switched gates on me 3 times, which in turn made me miss my flight. I then had to uber back fourth costing me $100 to get to and from the airport, when my friends dropped me off on time. I arrived 2 hours before my flight, and then it got delayed, then switched gates, then the lady at the desk told me that they were boarding at 410. I arrived at 409 at the wrong gate and to run to the other gate to board which was then 411 and they said they were departing at 410. Absolutely terrible. Never again."

Pros: "The crew was very professional, courteous."
Cons: "Glad you asked. I have always loved flying, however; the aircraft have now morphed into a large aluminum tube that is noisy, and most noticeable, very,very crowded. It will probably sound trivial,however, these days one barely has room to fold a newspaper OR enjoy a snack on those 4 by 8 in. metal trays on the seatback in front you. You know---------- this the first time I have ever been so critical of a flight of any kind. I just hope I don't see the day when they have everyone stand in the plane so that they can get more into it. I fear the true pleasure of flying has gone out the (pardon me) window."

Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"

Pros: "Hub was centrally located in Denver between the Rocky Mountains!"
Cons: "Every thing is an upcharge! Not even the carry-on bag is free! If you are in the habit of taking a carry-on when you travel (like most of us do), add another $80 charge to your round trip ticket. The only free drink on the plane is water. Soft drinks are $2, chips/peanuts/munchies are $2 and so forth! All window and isle seats are another $20-40 upcharge. I chose not to pay upcharge for an economy seat and ended up in a middle seat towards the tail of the aircraft! By the time I paid for my carry-on and premium seat on the return flight, my trip became as expensive as business class but got a very bottom deader service! Avoid this airline!"

Pros: "The crew was really nice. Plane took off on time and arrived early. Smooth flight."
Cons: "So bare bones as to make you feel almost unsafe, like you would probably be charged a safety premium if you wanted to ensure no turbulence. The only thing offered to you if you don't pay for it is water. Frontier also opts not to participate in TSA Pre-Check, which would be a small fee to them but would save much aggravation for their customers. You will be forced to sit through a 5-minute (seriously) announcement about why you should sign up for their credit card, then get reminded about it twice before you land -- if they are seeing the flight as an opportunity to run a commercial, you should at least get something for it! I think the carry-on policy is ridiculous -- however, I brought on my backpack, which fit under the seat in front of me, and then when everybody was clearly boycotting the overhead bins I just put it up there anyway. Zero entertainment options on my flight so come prepared."

Cons: "There is a lot to complain about with this airline. I cannot comment on the comfort, food not entertainment because I missed my flight. Granted the flight missing was not the fault of the airline however I would have imagined that the staff would have told me in no way would I make my flight with the security lines the way they were. Once we made it through we ran the entire length of the airport to try and make the flight in hopes that they might delay the plane. That's is not the whole complaint because it happens. However; my bags flew with the flight I missed. The ticket agent assured us the bags would get to the destination and I could pick them once I arrived on the later flight (through a different airline). When I arrived NO employees where to be found. The "helpline" not helpful not even to tell me if the bags were there and lock and I could get them in the morning. Instead I was talk to condescending and rude, thanks to Kim in Colorado. I stayed the night over since my home is 3 hours from the airport. Next morning at 8:30 I call to speak to someone, helpline again unhelpful. Could not tell me when someone would be there or anything about my bags. I show up the airport. No staff. I waited for an hour and half for a ticket agent. Once I posted on their social media page that I was unhappy that person told me when they would be there and their hours. NOT THE HELPLINE but I already stood around picked up my bags and was out of there. I will never fly this airline. They nickel and dime you and have terrible customer service."

Cons: "They wanted,discharge me $40 dollars for a carry-on, let's just start there. So in addition to whatever I would have paid to check a bad now carry on items are 40 bucks? Get real. Next there's the issue of the flight itself which was horrible. The seats were no better than plastic folding seats you would buy at target and about as comfortable. Frontier's idea of first class is what every other airline would call coach. There is so little leg room or room in front of you that I couldn't lay my head down on the tiny little excuse for a folding tray. Additionally none of the chairs leaned back. Not that they could as you would be in the lap of the person behind you.so I had to sleep on a red eye for 4 hours sitting straight up on hard plastic, crammed into a row like sardines. I will never fly frontier again."

Pros: "Crew was amazingly friendly both flights! The whole process seemed very nice and quick. I would DEFINITELY fly Frontier again in the US. Also, this is silly, but the tray tables are very cute. They are tiny (1/2 or 1/3 the size of a 'typical') and metal-ish; while not large, they are also not wobbly like on many other aircraft. I liked that there was no TV in front of me or controls in my seat; because usually I turn it off anyway but it still looks ugly and all the extra crevices in 'nicer' seats get filthy and disgusting. I did not feel grossed out by this aircraft, which is really cool."
Cons: "Obviously, it's really tiny and uncomfortable. I knew that going in and paid for an aisle seat, otherwise I would have been totally miserable. I would recommend doing that, and also NOT having stuff you need to put under the seat in front of you, because then you'll just squish yourself in more. I was fine and got both sleep and some writing done, but I did see others struggle."

Cons: "Flight was cancelled due to weather. No delay. No reschedule. I got online for a refund. The final box of the refund form asked for a "Frequent Flyer Number".-something I was never given. So I had to call customer support. After dancing my way around the ridiculously confusing hotline BS, I finally got put on hold to speak to a real human, who suprisingly spoke english. It literally took 38 mintues for someone to answer the phone. This happened yesterday. I still havent recieved anytime of confirmation that im getting my money back. Pay the extra bucks, and dont fly with this company."

Pros: "On board crew was very nice and were very entertaining."
Cons: "I've flown frontier before and I have never had a problem. Tried to check in for our flight 30min before it took off as we were running late. The rep who was working the desk (young female, approx. 20yrs old) gave us the worst guest service I have ever received. I did not understand why we could not check in, nor attempt to board our flight, although I understood it is our fault for running late. We did not need to check any bags as we were carrying them on. The woman behind the desk only kept saying you missed your flight and was very disrespectful when our friend tried to talk to her saying "I don't know why your even trying to talk to me, I told you I am done with you." I work in the guest service industry and have never been treated or talked to with such disrespect. I would have understood if she was apologetic and explained to us WHY we could not board or make our flight, compared to being rude and rolling her eyes constantly. I will not be flying frontier again I can avoid it."

Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."

Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."

Pros: "Only thing i liked is That we didnt crash"
Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"

Pros: "Not much to like the plan was clean."
Cons: "The flight was two hours delayed. And the pilot or staff did not have the common courtesy to let us know what was happening. Pilot explained why they were delayed in landing at LGA. And it would be a two hour flight. However we waited another hour on the runway with NO updates!!! Just sitting on a plane, on a flight that was already late, was very frustrating. Frontier staff should really work on better communication. They also had an elderly woman pay $60 for her carry on. They could have waived the fee, she was elderly and she stated she wasn't aware that she had to pay for her carry on. It would have been a nice gesture when the flight was delayed."

Pros: "nothing really. They've got all these sneaky fees so there is nothing low fare about them."
Cons: "6 hour delay because of a leaky gasket. They said they would email vouchers of some small amount, which they haven't. Unable to check in online because their website was working so they charged me extra at the airport desk. The people really have no interest in helping you out which is only reflective of the upper management. For a low fare airline, it's actually pretty expensive and very unreliable. I will get my own pilot's license before I ever have to consider flying with these people again. Anyone can handle cheap travel as long as it's cheap. This is cheap travel that ends ups costing way more than American airlines or jetblue. And try putting a price on losing an entire day waiting for them to fix the plane."

Cons: "Chargers on the plane"

Pros: "arrived 20 mins early. good drink selection"
Cons: "couldn’t scan iphone ticket. had to go in separate line and get printout. inefficient boarding."

Pros: "Crew was nice and the flight was very smooth."
Cons: "The flight was fully booked. Being that we are in a pandemic. I was surprised that there wasn’t Covid precautions other than wearing a mask."

Pros: "I loved my experience with Spirit, very fast and the flight attendant wore very sweet."
Cons: "Honestly I don’t have any negative thing to say. Thank you for being great :)"

Cons: "Flight delay (again)"

Pros: "Everything"
Cons: "Nothing"

Pros: "This was my first flight on Spirit. I was very pleased with the ala cart model. I chose the big front seat and it was very comfortable. Boarding was quick, the staff was very nice and there was plenty of legroom and space for my carry on. I will choose Spirit again."
Cons: "WiFi would have been a nice option."

Pros: "The stuetist."
Cons: "I used the kiosk to check in. But I still had to wait for everyone in line to drop my bag. We waited 14 minutes. Then the lady was talking to her coworker and not us. We spent 30 minutes just checking in before security. Then our seats were suppose to be together. After talking with the guy at the gate to get our seat assignments. We were sitting on opposite sides of the plane. So much for our anniversary trip together. I purchased 2 tickets together. So we would be next to each other. Worse flight experience."

Pros: "Nothing, they are not offering Non stop flights from Cle to Msyin the morning any longer"
Cons: "They lost my Luggage, and just wanted to write up a claim instead of actually looking for it and tracking it down"

Cons: "I paid extra to pick my seat. My row was not full and before take off they put a rather large man in the middle seat of my row. I told the attendant why did she choose this row when there are so many open seats. She was rude and said - this is the seat I have chosen and that is final. The mad DID NOT pay like I did to pick his seat. He just banked on getting a randomly selected good seat or the attendant to help get a new seat. WHY DID I PAY EXTRA when other can just choose their own seat. This makes no sense and was the last straw for me for Spirit. They nickel and dime you - but it really doesn't matter."

Pros: "That I made it home on time, despite a late departure that wasn't explained. Your crew is pleasant"
Cons: "1) no explaination of late departure 2) lack of creature comforts (like WiFi and a slightly remind seat) And the extra fees for bags, preferred seating, etc. When you add up those costs, the overall fare is not nearly as much. I get cutbacks, but you're making flying an increasingly uncomfortable experience."

Cons: "Flight Delayed over 17 Hours. Staff did not let folks know who could have booked flights on other airlines. Ended up stuck overnight in CLE. Flight was supposed to leave at 3:39 Wednesday, however ended up leaving the next morning. One thing good about Spirit, it makes you appreciate all the other good airlines."

Pros: "Was on time, newer aircraft"
Cons: "Nickle and dimed for everything from seat assignments to 40 lb bag limit"

Pros: "It was a comfortable flight - plenty of space in the cabin of the plane and it was a direct flight"
Cons: "Having to pay an additional fee for everything (carry on, beverage, checked bag, snack--- literally everything) and the fees were quite steep. In the end it's cheaper to fly American or Delta. So don't let the base price on Kayak fool you"

Pros: "The crew"
Cons: "Being 2 hours late"

Pros: "The boarding process was expedited on both my Cleveland to Las Vegas flight and Las Vegas to Seattle. The crew was friendly on the aircraft"
Cons: "Both flights were behind causing me to miss the last ferry and spend $150 extra to take a cab around pudget sound to make it to work on time tomorrow. In Las Vegas after having my personal item on the plane from Cleveland to Las Vegas I was informed by the gate staff that I would have to pay an additional $55 dollars for my bag and that they were giving me a deal because at the gate it should be $65. After arguing with the attenedent and showing both tickets for the same seat on the same aircraft she conceded after finding out I was in the military."

Pros: "Nothing to like."
Cons: "My first time flying Spirit. Flight was delayed two hours. If you are taller than 5'1 and weigh more that 90 lbs don't book this airline no matter what the low price. No seat room. No leg room. No way to use a laptop comfortably. Joke of a tray table barely the length of two iPhone 5s and with the width of one iPhone 5."

Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."

Pros: "The crew was very polite and professional. The in flight experience was fantastic excluding my lack of comfort. A seat in front of me remained reclined the entire time during take off and descent. It was unacceptable and it limited my leg room completely."
Cons: "Our flight was delayed several hours and the "apology" given was a $50.00 voucher. I wasn't impressed because frankly after that experience I am not excited to fly Spirit again. As a busy professional, my time is valuable. This trip was a vacation and I lost essentially an entire day of my vacation due to the delays. We paid the additional money for advanced boarding which was never called at the gate. We were later told that this was included with "handicap and people needing assistance." There should be a requirement to call those with advanced boarding. We do not need assistance and therefore did not know to board early. I was very disappointed in my experience with spirit."

Pros: "The crew are lovely. But I hate Spirit."
Cons: "Non-reclinable seats are offensive. They cheat customers, I think. If this hadn't been he most vaguely affordable ticket available, I would have steered clear. I cannot stand their gimmicky BS. It makes me want to hurl. Also to get offa this plane."

Pros: "Arrived an hour ahead of time. Stood in lines at three ticketing kiosks all three rejected my passport and other ID, all of which are current and valid. Then an employee tapes signs saying the machines are out of order. By the time I got to the person at the desk they said there were only 40 minutes left and the flight closed at 45 minutes. The next flight they offered was in three days. I asked if any other airline had flights and they said they had no way of checking other airlines."
Cons: "Rude and incompetent, as I said. Wil never fly them again, I'd get there sooner walking."

Pros: "Flight was on time and loaded quickly. All the staff were super friendly."
Cons: "All the fees, $3 for a drink, seat fees, move up the level for loading, baggage fees. Did not really save any money once I calculated all the fees."

Pros: "Boarding was a breeze. The crew was polite. The food was as displayed via the menu. it was a straightforward and simple process. The flight itself arrived safely so that's really the most important part."
Cons: "The chairs on airbus 319 were truly awful for that long of a flight. I flew spirit for the last leg of my trip in an airbus 320, and that was considerably more comfortable. I will know next time to just spend the money and get the big seats if possible (they were reserved by the time I chose my seats)."

Pros: "Nothing."
Cons: "My flight was delayed 4 hours. The connecting plane then left without several passengers that were headed to Seattle. We were not notified that the flight was leaving without us. The employees were extremely rude and showed no remorse that we missed our flight because of their delay. We were given no options, just told we would have to deal with it. They refused to refund our flight or help with finding us a different flight home. We slept on the floor of the airport until the next day and took a different airline home. I will never fly this airline again. Their service is dispicable."

Pros: "nothing"
Cons: "My flight to LAX was delayed due to tech problems. Staff lied and said it was weather, found out later from pilot it wasn't. Missed my connecting int'l flight, had to pay $450 out of pocket. Spirit doesn't want to reimburse and instead offered $50 voucher. $50?? That is how much they charge for 1 bag. Ridiculous. My first experience with Spirit and may be the last unless they reimburse me. In LAX they make you check in "online" on a kiosk (presumably to save you time), then make you wait in line for another hour to drop your bag off. WTH? What's the point of that charade? Worst check-in experience of my life. This airline won't last long if they treat people this way. Their own staff appeared miserable and on the verge of homicide or suicide. No wonder."

Pros: "hmm, you got me to and from my destination."
Cons: "On both outbound and return flight I could not print my boarding pass. First your website made me change passwords, which was frustrating b/c the process did not work the first few times. Then I could not print my boarding pass, it just said "loading something awesome". It was not awesome to try several times and never print the boarding pass. So I arrive at the airport and they told me the flight was oversold and that I should have printed my boarding pass earlier. This occurred on both departing as well as returning flights."

Pros: "The 2 airplanes Spirit used for our flights were better than the Frontier Airline alternative. The planes were "fairly" new with slightly softer seats than the Frontier plane seats. The flights were both on time, in fact, slightly earlier than the arrival times. Hated the extra charges for luggage and on-board drinks. Frank Jiannetti, St. Petersburg, Florida."

Cons: "My flight on Friday evening (Flight 510 I believe) was badly delayed due to the inbound aircraft being grounded in LA which would have caused me to miss my connecting flight. In hopes of remedying the situation I tried calling Spirit Airlines directly (about 2.5 hours before departure) but the only advice they would give me was to go to the ticketing counter at the airport anyway and see what they say. What is the point of having a phone line if no one will give you advice? Anyway, I went to the airport and ticketing counter and they too were not helpful. All they said to me was we can reimburse you or give you a credit towards another flight at a later time. They didn't talk to me about other flights I could take with them to get me to my destination. They didn't discuss partnering airlines that could help. They seemed entirely disinterested in me. So much so that they began hanging holiday decorations in front of me. I want to point out that at no point was anyone rude to me, they were just unable to help with anything and didn't seem like they wanted to try. I will not be flying with Spirit Airlines again."

Cons: "the seat i chose didn't recline & im not paying more $ to find out which ones do."

Pros: "All flights for this trip were relatively on time and without considerable annoyance."
Cons: "There was an issue with boarding/delayed take off with the flight from Atlanta to Orlando. Too often the captain and flight attendants mismanage and/or poorly communicate these delays to passengers and it leads to increasing the hostility of those on the plane. Spirit, like many airlines I've been on recently need to undergo a course in better communication, especially in an atmosphere where tensions easily build and the expectations of a seamless flight are seldomly lived up to."

Pros: "The crew was very nice and accommodating."
Cons: "My flights to and from Cleveland were delayed- not due to weather. We were not told why the first flight was delayed but we were told on our flight from Cleveland to Boston that the plane had a broken part. It seemed like the aircraft itself was cheap (even the tray tables are half the size of normal tray tables) and I wondered about my safety. Won't be flying Spirit again."

Pros: "It was a direct flight to Cleveland... and it APPEARED to be cheaper than a more traditional airline."
Cons: "Let's start with your website, which never functioned -- except to book my ticket. 30 minutes and numerous tries to get a seat, to pay for a carry on bag & the same "unable to process at this time" response. When I called, the gentleman lacked strong English as a second language skills -- and that ordeal took another 25 minutes. Nice as can be, but really struggled to figure out HOW to keep my seats, which were showing blocked + couldn't tell if the charge was processed. Then there's the lack of participation in the TSA Program, which means having to unpack three computers and ALL liquids... The cattle call boarding process -- even when you pay the upcharge. And the kinda crummy/dirty waiting area at LAX, from going through security so early -- to make sure I didn't miss my flight. The seats so lack support, I work up with a horrible back ache. Definitely bring a blanket or firm pillow -- if you have ANY back issues, which I don't. It's a start up airline, and they charge for everything but oxygen. So if you don't want to carry on, you don't mind the almost freight plane experience... This is probably a pretty good deal. AND they fly direct to Cleveland, which is always a good thing."

Pros: "I would say the fare, but after all the nickel and diming, the fare isn't even better."
Cons: "- Bags cost $45 to fly, making the flight just as expensive as other flights and much worse condition. Should've flown Southwest or American with much better service, planes and technology. -Tried to check in before the flight on my phone, unable to do so. Had to use desktop. Even desktop was difficult. - Didn't have access to printer for my return flight, saved photo of boarding pass to my phone (works on other airlines), but wasn't able to check in with just the picture. Had to return to ticket desk to get ticket all the way across the airport. (7 months pregnant...annoying) - Of the 6 or so kiosks in CLE, only 2 were working. Desk agents were just standing there not helping. - Seats don't recline, plane is tight and uncomfortable. - Overall, bad airline, bad service, will never fly Spirit again. Scam artists with their nickel and diming."

Pros: "Nothing"
Cons: "Where do I begin? The price seemed reasonable until I arrived and they charged me $55 to CARRY-ON my bag. Would have been $55 to check it but I was afraid they would lose it. Then boarding the plane there was a sign saying "FIT CREW: We have the youngest crew of any airline". To me that says age discrimination and also inexperience. When I finally sat down, there was trash on my seat and also facial oil on the window. It was clear that they did not clean between flights. Sitting down, my seat was broken and reclined every time I leaned against it. I had a child about 5 years old behind me that was disturbing everyone in our area and the flight attendant never addressed the situation with their parent. When the child was slamming their tray up and down on the back of my seat, a stranger finally said something. Also, don't expect to even get water for free. $3 a pop! The landing was also extremely rough. Needless to say, I will never fly this airline again!"

Cons: "My return flight was oversold, so they wouldn't give me a boarding pass, then said I wasn't due any compensation because I didn't have a boarding pass. Supervisor in Cleveland was one of the rudest people I have ever encountered in all my years of flying. So I had to stay another day. I had my child car seat in a plastic bag and it came back with the bag shredded, black marks on the seat and soaked."

Pros: "Almost 2 hours late, did not accommodate my wheelchair needs, unprofessional people at the check in & then again at gate. Not TSA Prechek, charged for a carry on, had no APP to check in, wouldn't check in on iPad had to be on a computer, kept asking for additional add ons, had to pay $20 to specifically order a seat bc of my injured leg. Wheelchair staff at both airports said that Spirit is always a problem for them, no wheelchair waiting for me at the gate & received no help from staff."

Pros: "Overall good experience."
Cons: "There was a huge delay and all food was for purchase, so I couldn't eat for several hours, bc I wasn't prepared to spend that many hours waiting."

Pros: "The price was low to book, but read on, because it wasn't worth it."
Cons: "Absolutely terrible in all other respects. After delaying the flight for 20 minutes or so (due to "maintenance issues"), the employee came on and said that the flight was cancelled. Not that Spirit would bring a new plane so we could all still fly out. Not that they would be taking a little longer to fix the issue. No, just that it was cancelled. Then, when the herd of people went to the ticket counter to get new flights or refunds, no one was there for about 30 minutes. When they finally arrived, they were unwilling to compensate for my $30 taxi ride. And they were generally unkind and unhelpful. This is unacceptable; I will not book Spirit again. Thank you for your understanding."

Pros: "Plane was clean and new"
Cons: "I didn't see an option to pay for my luggage as I bought my ticket. Tried to purchase carry-on bag/print boarding pass when checking in online but was unaware that I already had created account and didn't know password. Tried to reset password twice but did not receive the emails until a day later. After dedicating a lot of time on the last day of my vacation trying to check in, I gave up. Very frustrating. Had to pay for boarding pass and luggage at check-in counter."

Pros: "Nothing"
Cons: "Paying for every breath I took!! Cramped seats!"

Pros: "One lady was the only help in Fort Lauderdale out of every single part of our round trip."
Cons: "Showed up almost an hour early to Cleveland airport to fly to another state. The lady tried telling us we missed our trip because she made us go to the kiosk to only get denied by the kiosk and having to go back to her for her to deny us until we flipped out making her realize it's her fault. Charged us extra for carry on baggage because the checked baggage "wouldn't make it." Writing that in a note that we were late...even though it was her fault we were. Our tickets were 218 dollars each we ended up paying 200 dollars for our baggage because you have to pay for both trips which is another round trip ticket to Florida because the lady never told us in Cleveland that we had to buy both ways. Everything on the plane to order was a cost not even water was complimentary. On the way back we got to the airport two hours early to find no one at the counter to help us at the gate...she showed up only about 30 minutes before we boarded, real professional...but we cut our vacation by an hour and a half because we "have to come 90 minutes ahead" to find none of the spirit crew members to be even present. Everything was inconvenient with this airline and not pleasant. Only positive was a lady in Fort Lauderdale that helped us figure out our luggage and did what she could to save us a bit of money. We will never take this airline again."

Pros: "The flight crew was fast and efficient. The seating was comfortable and the plane was new."
Cons: "I did not buy a drink or food so I don't have an opinion on that. But I love the lower fare because we all didn't bundle and pay for snacks."

Pros: "Nothing."
Cons: "What I did not like was that the seats were extremely uncomfortable, they would not lean back and they also had very little cushion. I also did not like that there are no complimentary items for the passengers (I know that's one of Spirit's thing however when I cant even get a water cup I find that bad). As well everything on their menu is overpriced. I also did not like that fact that they have more hidden fees than any other airline out there. I was charged almost three different amounts to carry on my bags (I had layovers as well as other flights with Spirit). I had to pay more to bring my bags with me than it was for my tickets. I also feel like Spirit (although upfront ticket price is cheap) will fly at the most inconvenient hours or ways (meaning lots of layovers, long ones at that, or leaving at late/early hours). I did not enjoy this airline and I feel sorry for whoever gets stuck flying with them."

Pros: "Nothing...the entire experience was the most terrible flying experience."
Cons: "From the start...I walked up to the counter (first time flying Spirit) and the girl working the counter was on her cell on Facebook or texting, she immediately had an attitude. I said, how's your day, she wouldn't even look at me, she said 'fine' and wouldn't ask me about mine...she said 'give me your license...put your bag on the scale'...the she said something and I couldn't understand her and when I said, Jm sorry what did you say, she says slowly and really loudly in a condescending manner...after all this I say...I'm sorry, is there something wrong...and she said 'the moment you walked in here you disrespected me so I'm gonna disrespect you back' - that was the beginning first impression of your airline...I've never written a comment to an airline...this I can't stop thinking about. I was treated, the moment we walked in there, like we treated people terribly and I must confess I can't stop thinking about it and it's not the way we are. The immediate blame placed on us was unfounded and unfare...this is not a bad day for someone...this is an attitude and one that is Cleary approved of by the company. The sad part is, when we share our experience, anyone we talked with had the exact same one."

Pros: "I flew Round-Trip LAX-CLE-LAX. Flight from CLE to LAX left on time and even arrived about 40 minutes ahead of schedule."
Cons: "I flew Round-Trip LAX-CLE-LAX. Flight from LAX to CLE was almost 3 hrs. delayed & we could not get a straight answer as to why. My biggest complaint is this airline needs to be much more transparent about the ACTUAL cost of flying w/ them versus what they advertise! It is ridiculous to have to pay $55.00 each way for a carry-on! For that same additional $110.00 I could have flown on a better airline that didn't have hidden fees, didn't try to check my carry-on at a higher rate & then get upset when I made them fix the error, didn't stick me in a cramped flying cattle car (more or less) with tiny seats that didn't even recline. The counter agents at LAX were helpful & friendly but not so at CLE. The agent there seemed very annoyed & was the one making the aforementioned error. I will NOT fly this airline again & wouldn't be surprised to see them go out of business."

Cons: "4.5 hour delay with no explanation, boarding staff were disorganized, sloppy. They boarded flight without scanning boarding passes. Once we were boarded they discovered that three people had boarded with a different destination. It was horrible. When you make people wait over 4 hours you shouldn't also charge them for water."

Cons: "Well lets put it this way we get to the airport early like they say you should.Then check in bags prepaid then go through TSA to get to your gate everything looks good.We get something to eat take our time go back to gate to find out plane has been delayed from 11:55 to 12:53 ok no problem it happens sit around half hour go check again and delayed again 12:53 to 1:53 so now your thinking WOW now we understand why Spirit has the WORST COMPLAINTS then any other airlines. BUT YOU STILL CHARGE FOR EVERYTHING INCLUDING ALL SEATS, BOARDING PASSES, ALL BAGS INCLUDING CARRY ON BAGS.Under stand low rates but come on give us a break FYI last year different AIRLINE and 17 inches of snow on ground and left on time no problems , and NO EXTRA FEES just to sit on the plane, so you tell us should was the cheap rate worth it......Our time is JUST AS IMPORTANT as your airline.....and maybe if we HADN'T felt we'd been lied to about fee s the delay wouldn't have been so bad....."

Cons: "I had to check in and pay for my personal baggage going, and coming back I did not have to pay for it as it should had been in the first place. It was a small rolling tote around bag with my personal items."

Cons: "The only flights that were delayed out of Cleveland were Sprit flights. We were 1.5 hours late and I didn't receive an email notification. Just before we left home we got an email from Kayak that said the flight was on time."

Pros: "They make up for their cheap airline tickets by gauging you with astranamacal fees. You have to pay for a glass of water and I paid nearly the same amount to ship my bags(carry-on) as my plane ticket. It was my first experience and will be my last no mater the cost."
Cons: "Everything."