Pros: "Crew was ok they seemed disconnected from the passengers"
Pros: "Great customer service. Gate agent was able to swap my flight for an earlier one."
Cons: "Not sticking me next to a 400 pound man"
Pros: "Everything was smooth"
Cons: "More leg room!"
Cons: "We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Pros: "Everything: ticketing, gate experience, boarding, service, comfort."
Cons: "No problems at all."
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Pros: "Efficient crew and easy boarding."
Cons: "No frills but ok."
Pros: "We were actually a few minutes early. No complaints."
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "Food was great!"
Cons: "Drinks took a while to receive after takeoff."
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Cons: "No leg room so very crammed uncomfortable seating"
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Pros: "Clean and in order."
Pros: "Safe Flight Awesome Trip in & out"
Cons: "No sunshine"
Pros: "I loved the fact I didn't get beat up and dragged off the flight"
Cons: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Cons: "I didn't like that they cancelled my flight and I had to go through another airline"
Pros: "Courtesy of crew."
Cons: "Left late. Arrived late. Bumpy flight."
Cons: "Basic Economy tickets are a joke. They are no savings for customers just added restrictions and an overall unenjoyable flight experience as you are being surveillanced by every United associate to ensure you pay for a carry on bag. United and Spirit airlines are now one in the same. United hasn’t suddenly introduced lower fares than before, but rather is reducing the benefits that come with the most basic fares."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Pros: "The staff was nice and professional."
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough?"
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Pros: "Crew was nice"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "Great flight crew"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"
Pros: "The crew was awesome."
Pros: "Horrible leg room but everything else was good"
Cons: "Total flight was cancelled got trapped in Denver next flight was going to be out 3 days later. Customer care locations were closed. Still lost baggage. Had to rent a car in Denver and drive 2 Durango on icy roads. Totally terrible Airline and a terrible experience."
Pros: "Crew members were friendly."
Cons: "Small seats and not much leg room."
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Pros: "Crew was very friendly."
Cons: "App never worked so I couldn't watch a movie on the flight."
Pros: "Everyone was kind and on time"
Pros: "Easy flight"
Cons: "Very bumpy!"
Pros: "I liked that the flight, a red-eye, got me to Cleveland safely and on time. There is water for survival purposes."
Cons: "Everything except the above. The seats are awful, there's a "ledge" and not a tray. No reclining, no sleep!"
Pros: "Overall flight was good however seats could have a little more comfort"
Cons: "Seats and the fact I was flying alone and got put in the middle of two people that were flying together and the room between us was cramped I felt like I was smooshed in the center the whole time"
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "The crew seemed tired and we were delayed but they managed to keep smiling and comforting passengers on our delayed red eye flight."
Cons: "The ground agents were rude and threaten us we needed to pay once we got to the gate we didn’t have too. Overall after being delayed the crew was great at smiling and they were great to passengers."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "Crew was nice"
Cons: "Plane was delayed 5 hours"
Cons: "No tv no free food or drink and very tight space and for extra room is paying for actual extra legs"
Pros: "Roomy seating for what I paid. The flight was on time and art ed early"
Cons: "Really? Three dollars for water, coffee, and a can of coke?"
Pros: "Quick flight."
Cons: "The seats don't go back, but you get what you pay for last minute."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Pros: "Price Comfort You can pack a backpack for a short trip and not pay baggage fees. Haven't had a delay in a long while. No cancelled flights since flying with them Boarding is typically fast and we typically arrive 15-30min early"
Cons: "Crew is hit or miss Price of onboard snacks is ridiculous"
Pros: "1st flight on Frontier was very pleasant. super nice staff"
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "Arrived on time/left on time!"
Cons: "The crew gave people who were trying to sit together as a family a hard time. They had to wait over an hour into the flight to move one row. We left a little late."
Cons: "I didn't like having priceline involved in my purchase. I did not care to use priceline, as I didn't get to pick my seat at purchase, or pay for my checked bag. The price went up when I went back to pick my seat and pay for baggage. Therefore I will not be using kayak again."
Cons: "I have not been on such a miserable flight in years."
Cons: "They change my flights"
Cons: "It was uncomfortable flight. One flight attendant was rude and had an unpleasant attitude. Outrages hidden fees for snacks, beverages, and luggage. Ridiculous. Not flying with frontier in the future."
Pros: "Flight attendants helpful and pleasant"
Cons: "Plane was filthy. Crackers, chips, etc all over the floor. Wasn't a clean spot anywhere. Unpleasant to sit for several hours with my feet in filth and to have to put my bag in it under the seat."
Cons: "Red eye flight so food and entertainment were limited. Comfort was an issue if you were trying to sleep as I was in a middle seat."
Cons: "Called in to book and the agent booked my trip backwards. They would not reimburse full unless I rebooked that moment so they only did half which I have to use in 90 days"
Pros: "This was my first time flying Frontier, and I was pleasantly surprised with how smoothly everything went! Check in was simple, the flight was on time, the cabin was spacious and we arrived almost an hour ahead of schedule! I will definitely be flying with Frontier again!"
Cons: "I was charged $10 extra to check a bag because I didn't pay in advance. This was my first time flying with Frontier, so I was unaware of this."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Cons: "The flight was delayed over 3 hours while we waited for a pilot to show up. There is a charge for everything including water or switching to a vacant seat after take-off. An elderly woman became dehydrated and nearly collapsed during the flight. She was moved to the seat next to me where there was an entire empty row. I spent the last 30 minutes of my flight trying to assist her. I am a medical professional and am certain that she was dehydrated. The seats do not recline."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Cons: "Unanticipated 6-hour layover in Denver after the flight I reserved was cancelled"
Pros: "Cheap fare."
Cons: "They do have hidden fees... such as printing your boarding pass, choosing your seat (not a premium seat, just any seat!), and a fee for carry ons. At the gate they said they were going to charge $65 for a carry on, but if we wait until boarding they would charge $100. It's extortion, plain and simple. Luckily, I only had a backpack, so that didn't count. I also packed my own food, so I have no idea what they would have charged there. Make sure you print your boarding passes at home and let them assign you your seat, if the computer does it they won't charge you."
Cons: "I didn't like that you literally had to pay for everything !! And that a carry on cost more than a checked bag"
Pros: "Friendly staff."
Cons: "Seats very uncomfortable, tight space, knees/legs cramped. Can't believe the additional prices for a seat, like I have the option to stand! So ridiculous!"
Cons: "We were pulled out of a long boarding line to PAY for carry on. We were not charged carry on coming the other direction. Did not know there was a charge. This should be MORE clearly noted with the on-line reservation system. There were a long line of us having to pay last minute and very angry. Seats on aircraft hard and uncomfortable and do not recline. Charge for any beverage or snack. Very surprising."
Pros: "I was impressed with how smooth the takeoff and landing were in addition to the kindness of the crew."
Cons: "The hidden charges and random fees got me sweating as they piled up, but nothing too terrible that it actually made flying Frontier more expensive than other airlines."
Pros: "Non-stop flight."
Cons: "Paying for the flight, plus a bag, plus a seat, and not even being checked for a carry-on or not. The seats were terribly uncomfortable. Waited at the gate in Phoenix for 45 minutes!"
Pros: "I like that the plane didn't crash."
Cons: "Our flight was delayed for 3 hours, a major inconvenience, gotto Denver at 2am insteadof 10pm as expected. They gave us $25."
Cons: "Arriving at O'Hare to take this Frontier Flight.. there was a line a mile long for Frontier Airlines. They created a mess and did not try to assist those of us in line. The line was to check in bags. There were 3 different flights, and it was so unorganized. I realized after an hour that I didn't need to be in this line. I had paid for a carry on, thank goodness otherwise I would have missed this flight, like many did behind me. The flight attendants were rude! I needed to purchase a drink to take some medication, and they made me wait. It was ridiculous."
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."
Pros: "Great price for direct flight to Seattle from Cleveland."
Cons: "Seats did not incline and no options for entertainment on board. For a 5 hour flight it would be more enjoyable to have these."
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Cons: "The flight was still on the ground at the terminal"
Pros: "The price of the flight. I liked it being a straight through flight."
Cons: "The nickel and dime techniques used to get a seat,, buy a soda,water etc."
Pros: "Boarding moved along smoothly, seats were decent enough"
Cons: "I did not have a food/drink menu in my seat compartment, nor did anyone else in my row. When the stewardess walked by, I asked her for one. She rudely snapped at me "well you should have one" and then she walked away. She never came back with a menu. I was so stunned by her sharp attitude that even the girl sitting at the row across from me felt bad and asked for a menu from someone in her row just to give it to me. At that point I didn't even want to look at the menu and I didn't order anything. I probably would have otherwise. I don't know why this particular stewardess acted like that towards me as I had not interacted with her previously nor was I rude at all. All I said was "can I please see a menu? I don't have one." This was my first time flying with Frontier and I will probably not fly with them again. I will stick with United and Delta. I have never been treated like that on an airline before."
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Cons: "The way people jostle to get off cutting in front of you If the crew would remind people to wait their turn when deplaning it might help"
Pros: "Our checkin went smoothly and got good seat assignments."
Cons: "Our boarding pass directed us to gate A9, but when we got there other flights were leaving there. No one was around to redirect us. We had to figure it out ourselves to go to gate A14. Also the beverage cart was out of gin."
Pros: "Pleasantly surprised. Trip was marred by alcohol service to people who were obviously already under the influence and disruptive to those of us around them."
Pros: "Nice crew"
Cons: "The prices for snacks and drinks were ridiculous. Can't believe they don't give free sodas."
Pros: "The base fares are decent and the crew is friendly."
Cons: "The seats are extremely uncomfortable and the airline has taken penny pinching to the extreme and it shows. The baggage fees are way too high."
Pros: "Everything was excellent"
Pros: "The staff is amazing! Everyone was nice and helpful. Plane was clean. Flight was on time . Thank you!"
Pros: "Nearly nothing,except that being on the plane would eventually get me to me destinnation."
Cons: "EVERYTHING! I received two email alerting that the flight departure was delayed. The first indicated a departure time of 7:45am arriving at 9:33am. The second departured at 7:18am and arrived at 9:05. After boarding, the crew announced takeoff was mechanical - not true since the flight late."
Pros: "Actually nothing at all"
Cons: "Everything about this airline"
Pros: "Great takeoff and landing Ahead of schedule"
Cons: "No beverage or snack"
Cons: "Crew was peevish and seats were awful and tight."
Pros: "It was on time, easy to board and I got extra leg room at no additional charge."
Cons: "Wish you offered on flight movie."
Pros: "Crew was great. Pleasant, professional service."
Cons: "Plane was cold. It would have helped to have blankets available."
Cons: "Considering I upgraded last minute I decided to go for a bigger seat the only seat available was 1C which I gladly paid for I was trying to sleep since I had an abscess tooth and found your staff to be very annoying and unprofessional they were talking loudly the whole time laughing dancing eating constantly in being rude to people that needed to use the Restroom"
Pros: "Exactly time"
Pros: "The flight was on time and boarding was effficient."
Cons: "Seats are not comfortable (plastic, no reclining possible), they charge $3.00 for water! They add for carry-on. Staff is loud and makes announcements for selling Spirit products over the loudspeaker. Impossible to sleep. My worst flight ever in terms of comfort."
Pros: "The flight attendant was so nice and so willing to help me and my baby during and after the flight."
Cons: "When I was trying to board the ticket counter tried to make me buy a ticket for my lap baby and I was not going to buy him a ticket. When another ticket counter person asked him to call the gate to tell them to wait for me he said he would and picked up the phone but then said he couldn't connect with them. He said to me "Good luck making your flight" but in a very sarcastic like "you're not going to make your flight" kind of way. I was very disappointed with their customer service."
Pros: "It was a no frills flight, but it was a good no frills flight"
Pros: "Arrived and took off on time; efficient crew"
Cons: "Seating is way too cramped; someone who is 5 ft tall and 100 pounds should not feel cramped in their seat!"
Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."
Pros: "great flight and landing at LAX!!"
Cons: "did not give out free snacks and charged $3.00 for a cup of water!! OUCH!!"
Cons: "2hour delay traveled with 3 kids and was a horrible experience and to top it of they charge high prices for luggage never again will travel trough Spirit airlines!!"
Pros: "Arrived an hour ahead of time. Stood in lines at three ticketing kiosks all three rejected my passport and other ID, all of which are current and valid. Then an employee tapes signs saying the machines are out of order. By the time I got to the person at the desk they said there were only 40 minutes left and the flight closed at 45 minutes. The next flight they offered was in three days. I asked if any other airline had flights and they said they had no way of checking other airlines."
Cons: "Rude and incompetent, as I said. Wil never fly them again, I'd get there sooner walking."
Pros: "It was a cheap ticket landed on time."
Cons: "Had to pay extra for checking a bag. Called to apply my TSA Pre Check a week before the flight. In doing so signed up for Spirit free fares etc & the reason I called in and change to the reservation did not apply to my ticket had to go through regular TSA."
Cons: "They cancelled my flight and didn't tell me until I arrived to check in."
Pros: "Boarding was a breeze. The crew was polite. The food was as displayed via the menu. it was a straightforward and simple process. The flight itself arrived safely so that's really the most important part."
Cons: "The chairs on airbus 319 were truly awful for that long of a flight. I flew spirit for the last leg of my trip in an airbus 320, and that was considerably more comfortable. I will know next time to just spend the money and get the big seats if possible (they were reserved by the time I chose my seats)."
Pros: "On time:) Both ways:) Plane staff:)"
Cons: "$40 per bag:( Check-in at Atlanta staff was not friendly:( Not enough room:( On way back to Atlanta, 6 exit seat empty, you would think they would let people move into them. Hate to see an accident without anyoine to help open doors in EXIT aisles:("
Cons: "I received an email that my original flight was delayed so I called to get reschedules since it would make me miss my connection. The customer service agents were terrible, suggesting I fly out of Detroit instead of Cleveland (3 hours away) and fly into LA or San Diego INSTEAD of San Francisco (6-8 hours away). I got rebooked onto another flight with 3 connections instead of two. Then once at airport my new flight was delayed about 7 times. Water leaking into the back of the plane and they couldn't figure out why, according to gate agents. Of course I was going to miss my connection (again) and so I had to spend the night in LA on a layover instead of my destination. Gate agents were rude and gossiping about customers. Additionally not allowing overhead bin space, charging customers different prices for checking bags, and not even giving out a glass of water when customers have been waiting 6 hours for a flight then on a 5 hour flight is ridiculous. These people have no idea what customer service is."
Pros: "Crew is friendly."
Cons: "Lacking in things that are actually not important for short flights, such as movies or food. It's cheap travel so it's ok!"
Pros: "The price. No delays"
Cons: "The seats are pretty uncomfortable and I was stuck between 2 larger people. Maybe paying extra to pick a seat is worth it."
Pros: "The whole thing. Very very bad airline."
Cons: "Everything is a mess."
Cons: "Flight takes too long to depart. I been here since 4:00 PM and I'm still on the plane at 11:17 PM terrible company."
Pros: "The color of the plane was about it."
Cons: "Small,poorly made,rude, hot cabin, over priced. I will never fly spirit again"
Cons: "The fact as a military services member serving and protecting our great country, I was unable to reschedule a flight and was offered a $.40 Credit towards another flight. I purchased 2 tickets for $273, and due to unforseen circumstances I was only offered .40. Terrible customer services and Spirit Airlines was the flight operator."
Cons: "The airline in general"
Pros: "Great, friendly, staff!!! Made us laugh with some of the ordinarily boring announcements."
Cons: "Slightly cramped seating, BUT I already knew that going in. That's why my ticket was cheap, so I didn't mind it so much. Also, my seat did not recline, so that kinda stunk. But again, cheap ticket, so that's ok."
Pros: "The aircraft was surprisingly comfortable and well kept and the crew was friendly. Our flight was behind schedule but was fine once we boarded."
Cons: "Flight was behind schedule."
Cons: "I went to airport 40 min before, they didn't give me bording pass and they told me time is over for bording. I don't know why they are not allow me to bording. They told me book another ticket which is 190$. I missed my meeting and I took another flight reach to office. I suggest don't ever book sprit airlines."
Cons: "Awful hidden prices"
Cons: "LACK OF COMFORT"
Pros: "Crew was friendly."
Cons: "The additional fees for bags and seats are untraditional and unfair. Seats on the plane are super uncomfortable. Flight was delayed."
Cons: "Tried to buy baggage ahead. Would not let me. Paid 52 for 1 bag and 157 for ticket. Horrible price for baggage. Never fly Spirit again."
Cons: "Paying for every breath I took!! Cramped seats!"
Cons: "I paid $400 for this flight and you can't include a glass of water????? This is the ONLY Airline that does not offer any free drinks. Terrible, in my opinion."
Pros: "nothing. I didn't make it to the flight. the majority of people on the flight did not make it on the flight. There was no effort to make any concession."
Cons: "This was the day that security lines were crazy, may 13th. 75% of the people on the flight didn't make it through security but they took off anyway. None of the passengers got any reimbursement - the best we were offered was standby for TWO DAYS LATER. I just think taking off with less than half of the people present even though everyone was in the airport was shameful. Other airlines delayed flights because of the massive unexpected waits in security."
Pros: "The crew was pleasant and the plane was new."
Cons: "The seats were super cramped and I'm a small woman and I felt squished into the seat with no room. Also I understand the idea of keeping costs low with no frills but I think in that case it should be a flat rate for the bags to be checked instead of guessing how much more you may have to pay when you get there. It just feels shady. Also the website is super annoying to navigate and not user friendly. The initial cost was cheap but with all the extra costs it would have been the same amount to take another airline with more leg space and no fee for a carry-on."
Pros: "SPIRIT IS THE WORST AIRLINE !"
Cons: "The almost 2hr delay. The incompetent check in, and ability to think on their feet to resolve their mistake."
Cons: "Departed an hour late, again. Cost of luggage greater than other airlines, and cost of tickets comperable. Flight attendants much more polite on this flight. Arrived tired, seats don't recline so I found it hard to sleep."
Pros: "Price to overall flight experience."
Cons: "No free anything, not even water :("
Pros: "Our flight was smooth and landing very smooth."
Cons: "Our flight was delayed about two hours. I was informed at 4:30am that the 7:30am flight was on time. When I arrived at the airport at 5:45am the board indicated the flight was delayed."
Cons: "I had to check in and pay for my personal baggage going, and coming back I did not have to pay for it as it should had been in the first place. It was a small rolling tote around bag with my personal items."
Pros: "You can't find a better bargain than this airline. Yea that don't offer the in-flight amenities like peanuts and pop (free) but who cares."
Pros: "good fare"
Cons: "Hard to travel if charged for carry on . Delayed by one hr and half"
Pros: "Not one thing"
Cons: "In one word everything. This was my first time flying with spirit and what a terrible experience. The gate attendant was rude and abrasive to begin with. Then we boarded the plane and sat at the gate for two abs a half hours for them to tell us we have to get off the flight. Then at1am they cancelled the flight. After 4 hours of the scheduled departure. Worst part is they did not accommodate anyone who needed to get to the destination as they have no affiliates and one flight a day only. Will never fly again with spirit."