Find cheap flights from Cleveland to New York

Pros: "Comfortable seats and updated plane."

Pros: "Seat was comfortable and the food options were good"
Cons: "Service could have been better."

Cons: "The Gate & the boarding process, The Landing was with enormous ears pressure"

Pros: "Crew were a pleasure. Friendly and very professional. Seats are very comfortable."
Cons: "My seat back TV did not work. The tray table was very dirty, spilled food or drink from a prior passenger on it. I carry Chlorox wipes & wipe down the tray table & latch, arms of the seat & tv controls."

Pros: "Efficient, on time, clean and sage"
Cons: "Fees for everything but air, seats jammed way too close, no entertainment options"

Cons: "Arrived to Newark at 3:30 am -- unacceptable!"

Pros: "The flight crew was incredibly nice and informative"
Cons: "We took off 2 after later than originally scheduled."

Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"

Pros: "The entire traveling process"
Cons: "Nothing at all"

Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."

Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"

Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."

Pros: "I know the pilot did the best he could but the landing in Newark was the worst I ever went through. About 20 people vomited, including myself. The crew was very thoughtful and picked up the bags before landing."

Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."

Pros: "Our flight broke halfway to NY—cabin lost pressure. We had to turn around and for an hour 45 mins without AC, emergency land in Orlando (instead of landing in an airport we were flying over). Then we were stuck in Orlando in the middle of he night. Long story short I got in to Newark at 5am and my bags went to LaGuardia."

Pros: "So much leg room and free WiFi and DirecTV. United, take a lesson!"
Cons: "Compared to all the others, JetBlue was the best."

Cons: "Nice flight. It would be great to have one gluten free snack option even with the abbreviated service. Thanks"

Cons: "It was great!!!"

Pros: "Very good"

Pros: "My gate change and I was not informed"

Pros: "We were delayed 1 & half hours to board & then sat on plane another hour & a half listening to captain LIE to us about why we could not take off!"
Cons: "Being lied to! Sitting on a crowded plane forever!"

Pros: "Free upgraded seat"

Cons: "Idled on the tarmac for over an hour. Ruined my day."

Pros: "The crew were friendly and very funny.."
Cons: "I was very upset because I was flying alone for the first time and there was no tv or movies . I was nervous and took comfort in the thought at least I can keep myself entertained."

Pros: "The chips were great."

Pros: "Nothing"
Cons: "Unprofessional crew, plane that seemed to have technical problems, entertainment system that was nonoperational, seatbelt sign on entire flight, strange fumes that several passengers complained about."

Pros: "The flight attendants were so sweet and thoughtful."

Cons: "Bad attitudes, long lines, and no options. TERRIBLE experience and my vacation had to be canceled."

Pros: "The flights are good, plenty of room and great service."
Cons: "The 3 hour delay for "weather" was a bit much after sitting all day in the airport. Since no storms were in the NJ area until after 2am. The delay I'm guessing was due to Gov Christies ridiculous FAA changes. I cannot hold JetBlue responsible for this but anyone flying into the north east should count on a delay or canceled flights."

Pros: "Seats are comfortable."
Cons: "Flight delayed about an hour. Booked more than 4 months in advance but apparently seats were not assigned on this segment. Not even at check-in, only at gate. We were early, but they could not seat our family together. Not acceptable. This part worked fine on our way to FLL, so there's no excuse for not working on the flight back."

Pros: "Roomy"
Cons: "3 hours delayed"

Pros: "Great flight"
Cons: "Everything was great"

Cons: "It was delayed due 3 hours! Terrible"

Pros: "Staff was VERY friendly"
Cons: "Flight was delayed an hour and a half!"

Pros: "Short flight"
Cons: "1 hour late"

Pros: "Jet Blues onboarding person did a great job of managing expectations during a 2.5 hour delay imposed by Newark airport officials."

Pros: "Snack choices are good, boarding from back is efficient and very cordial crew"
Cons: "No updates on a delayed flt being posted on departure board, when I went to check at gate flt had boarded and I missed flt. UPDATE DEPARTURE BOARD WITH RIGHT INFO!!!!!!"

Cons: "Delayed boarding due to air traffic was unavoidable. However, allowing earlier passengers to board with multiple carry-ons, of which some were questionable in size, did not allow passengers boarding later to have any room for theirs. Desk agent did ask for six volunteers to check their bags on a full flight. Adherence to the rules of size and number would be fairer to all passengers. Crew was very nice. Previous experience with Jet Blue was very positive."

Pros: "The crew was excellent - they did their best in a bad situation and should be commended for that - they let us get out of the plane after learning after we boarding that we would have to wait 2 hours to take off - they let us get out to go to the bathroom and get something to eat and bring back to the plane - it was very cold in the aircraft and there were not enough blankets to go around - additional blankets should be available - the chips that were served once we took off are not sufficient for passengers that were at the airport 2 hours earlier, experienced a 4 hour delay and still face a 3 hour flight- meal arrangements should be offered when passengers are facing such long delays - the free WIFI was a plus and the seats are comfortable"

Pros: "Jet Blue is an amazing airline. So comfortable and with great service. My flight was delayed for hours due to an equipment problem. I saw this and called them and they instantly moved me to a flight that would leave much earlier at no fee and also gave me Even More Space at no cost! Every time I fly them I remember how great it is. Too bad I don't live by a hub. More EWR flights, please!"

Pros: "Fast boarding, clean aircraft, friendly crew. Pitch space is very good and in "even more space" it's excellent"
Cons: "The choice of food could be better, for me the seats where not that comfortable but I loved the extra space. I'm 6 feet+ tall"

Pros: "The inflight experience was very good (full sized drink and choice of snack), plenty of leg room and comfortable seats."
Cons: "The check in line was painfully slow (lack of staff - only 2 stations open with a long line waiting). Also, the onboard entertainment system is a bit outdated (no on demand function, works much like an old style TV)"

Pros: "Crew was great, the flight was smooth, and the experience was awesome"

Pros: "Very clean plane and on time and plenty of good service"

Cons: "Tv doesn't have a lot of choices for kids"

Pros: "I had a early flight, 7:00 am it was on time, no turbulence, just a smooth ride. We even arrived early ! I would recommend Jet Blue to anyone that's would like to fly safely and comfortably."

Pros: "Boarding process"

Pros: "Only airline to offer to collect and pack the passenger laptops and tablets at the gate in their middle east airports and deliver at US destinations, enabling passengers to use their equipment till they board the flight in middle east."
Cons: "Seats in economy are average for long duration flights and are getting older."

Pros: "Staff was bery friendly"
Cons: "Tv's were fuzzy, plane was old"

Pros: "Great customer service. Gate agent was able to swap my flight for an earlier one."

Pros: "No middle seat."
Cons: "Late boarding, late take off, late arrival."

Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"

Pros: "Flight was cancelled, basically no communication and I had to stay 3.45 hours in line to be able to reschedule my new flight."

Pros: "Delayed to Albany 2 hrs, no compensation, not even a beer!"

Pros: "Short flight, so no food or entertainment"

Pros: "Boarding was quick and leg room was much better on this flight."
Cons: "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."

Pros: "Personal tv was on this flight. Everything on time and great service"

Cons: "My July 11 fiight UA1259 was delayed and I could not connect to Milan. I had to stay in Newark for 1 night. But UA assigned me a hotel about 1 hour driving from Newark Airport. I had to rent by my own money $160 a day. UA should arraign a hotel either close to the airport or pay the rental car for me."

Cons: "Plane sat on rinway in Newark. For 4 hours before takeoff with no explanation provided. I miissed my connection to Dubrovnik. I was flown from munich to frankfurt and then to zagreb. I was put up in a very low class hotel. I aarived in dubrovnik at noon the following day. This caused me great anxiety and aggravation and a losd of a full day of vacation."

Pros: "Free upgrade to Economy + (more legroom) , I even did not know why I have been cerdited toget it, bit I definitely lieked it. I also liked the option to volunteer for check our carry-on at the gate. Coffe and snck quite adequte for th short journey"
Cons: "No issues to report."

Pros: "Like the free snacks while we waited 2 hours to board."
Cons: "Did not like waiting 2 hours to board."

Pros: "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
Cons: "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."

Cons: "Made me take off sweater out of my bag cause my bag was 0.5 lbs over weight."

Cons: "3 hours late departing, missed connection in EWR"

Cons: "I didn't like that they cancelled my flight and I had to go through another airline"

Pros: "The flight got me from point A to point B"
Cons: "The check in process was a zoo. Stood in line for 45 minutes to check in with United. Only 2 reps were working manual check ins. About 6 reps were accepting bags but mostly just chit chatting between themselves. They pointed anyone with a question to the very long manual check in line. It was very obvious they did not care. The plane was packed solid and it was uncomfortably warm on the flight."

Pros: "United hires good people. Flight was comfortable and on-time."

Cons: "I had ear ache probably caused by the pressure"

Pros: "On time."
Cons: "Uncomfortable seats"

Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"

Pros: "First class was fine - nothing too special"

Pros: "Everything about my whole trip was amazing"
Cons: "Nothing"

Cons: "Seats so cramped. Fat person next to me invaded my space in my middle seat"

Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."

Pros: "We got home! After canceled flights on other airlines, United got us home safely. There were delays and turbulence, but we all landed safely."

Cons: "After booking my flight months in advance United change are seating and separated us. Spent hours on the phone with no explanation and no assistance. Didn't even help me upgrade when I was willing to pay for it. The worst of it all was the nonsense that their customer service kept spewing. Brushed and straight up lied to. Will do everything possible to never fly united again"

Cons: "horrible service representative in newark."

Pros: ".."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"

Cons: "I was forced to rent a van with other people booked on a 9:40 PM flight from Newark to Hartford because one and 1/2 hours after the flight should have left we didn't know if it would leave in 1 and 1/2 hours or be cancelled United was trying new software or something that Sunday night and hundreds of flights were affected."

Pros: "the crew very professional and nice."
Cons: "the late departure, i was glad i had a later flight out of newark a number of my fellow travelers were not so lucky."

Pros: "Nada fue un vuelo terrible , tardio el Aterrizaje espantoso!"

Pros: "Mechanical, then radio, then pilot issues, then crew, then rescheduling and canceling flights."
Cons: "Pretty much nothing great about this airlines besides the fact that it makes other airlines look good in comparison to itself. I now fully appreciate Asian and middle eastern airlines which not only provide good service but actually do the one thing you pay for, get you to your arrival spot. I'd rather eat a box of tacks than fly with United again."

Pros: "The services very nice"
Cons: "It's very good service"

Pros: "The crew was great but the flight was delayed for two hours"
Cons: "The flight being delayed and comfort"

Pros: "The connection Austin to Newark, Newark to Amsterdam"
Cons: "plane could be cleaner"

Pros: "Nothing good at all"

Pros: "Arrived safely"
Cons: "Plane was seven hours late. Entertainment system did not work."

Cons: "old plane and configuration in business"

Cons: "This flight was cancelled, so I can't say how the flight was. However, I can say that in my 20 years of travel, this was by far the worst, most stressful experience I have ever had. I was placed on 2 other flights with 2 other airlines and wasn't notified until AFTER I was already checking in with another airline (this is also after calling the airlines regarding the cancellation, several hours before heading to the airport). Worst experience. Do not recommend."

Pros: "Nonstop flight! Nice and cool on the plane. The movies/entertainment were pretty good. Flight attendants were pleasant. This flight had its own security line at the airport! No waiting at all to go through security."
Cons: "It was delayed about 2 hours. The boarding process was a bit chaotic- partly because of the layout of the airport. The waiting area was small so it got congested quickly when 3 flights were boarding at the same time. Even though United checked us in by group number, we had to board a bus to get to the plane. So, the group number system wasn't really enforced when we actually got on the plane -- more like first come, first served at that point. First class and business class did get to go ahead on a different bus. We also had to climb stairs from the tarmac - could be an issue for the disabled."

Pros: "The crew worked furiously to get everyone her drink & snack. Boarding sequence was orderly."
Cons: "Most of the time, the weak link is in check-in. For CLE-ORD, too many huge personal bags & carry-ons slipped thru the process resulting in takeoff delay as the staff checked for overhead cabin space back & forth. Inside the jet, the crew had to look for cabin space, rearrange ridiculously large bags...in order to fit my backpack. More delay. Some "personal" items were larger than most carryons."

Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."

Pros: "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
Cons: "Seating was terribly close, too close for comfort."

Pros: "The seats were roomy enough. The plane was clean."
Cons: "The flight within itself was not a problem. However there was a hold up because on weather which is not a problem better safe than sorry. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. The horror!"

Pros: "food and crew"
Cons: "NO leg room."

Pros: "Plane was amazing. Crew great."
Cons: "Portion of food was extremely small.music selection could be more up to date."

Pros: "We left on time"
Cons: "No leg room what so ever. I was cramped into my seat. The service was terrible"

Pros: "Good"

Cons: "My first flight with United leaving from DC was delayed multiple times and therefore I missed my connecting flight from Newark. I stayed at a hotel to catch the next flight with British Airways leaving from DC to London but had already checked my bags in and could not find out where they were, so I slept with only my handbag! I was never reimbursed for my stay at the Marriott even though I had no control over the flight that was delayed for unknown reasons. After all seemed okay and I reached Mumbai I expected my checked in bag to be at the baggage claim area. I waited for two hours and still had no idea where my bags were. I was very frustrated at this point. I was then advised to create a customer care case with British airways to track my lost baggage, even though United should have handled the transfer of luggage earlier. I called back for three days straight, again I was still without clothes and toiletries his whole time, and the service was dismal. After I got in touch with British and United and got everything sorted out I had my bags delivered to my address in India. The terror continued. I opened my bags and found some minor electronics and other valuables missing! How does that even happen if the bags were previously screened and processed in the States? Overall, I was extremely dissatisfied with this entire experience and do not recommend booking with United Airways at any cost!"

Pros: "Seat very small and uncomfortable"

Cons: "The trip was amazing. Our flight attendant Sonia was wonderful!"

Pros: "Left on time, arrived on time"
Cons: "Even though we checked in and had our boarding passes, we had to wait an hour for Frontier’s bag drop. Fortunately there wa s a minimal wait at the security checkpoint, so we still made our flight... barely."

Pros: "on time arrival and departure, polite crew"
Cons: "uncomfortable seats, tight fit"

Pros: "STAFF WAS FRIENDLY"
Cons: "SEATS ARE VERY UNCOMFORTABLE"

Pros: "The other passengers were great."
Cons: "My flight was delayed so I missed the concert I was attending, so I lost money. It was extremely turbulent and I was sick. The flight attendents were extremely rude."

Cons: "baggage issue paid for personal item frontier web site confusion"

Pros: "I was supposed to fly to Denver at 2:00 today, and I'm still stuck in Cleveland!!! Not sure when I'm gonna get home!! This is utterly ridiculous!!!"

Pros: "I like that they let us board in the beginning with a child so that we could get situated before everyone else was on there."
Cons: "Paying for my seat to be by my two-year-old grandson. Paying for a pop or beverage on the plane."

Pros: "I enjoyed the swift flight. It was long, but Frontier made it very enjoyable."
Cons: "There was nothing that I did not like. Everything was perfect!"

Cons: "I am never flying Frontier Airlines again. Hidden fees everywhere that make the price much, much less of a deal than it looked when I did the price comparisons against some legitimate airlines. Frontier charged for carry-on bags, tried to charge for seat assignments (all of the available seats & not just the desired ones), charged for every beverage including sodas. Frankly I was surprised they didn't charge for water! Seats didn't recline at all & were like sitting on a metal folding chair for 5 hours. Food tray was about 3 inches wide, could barely put a plastic cup on it let alone a laptop or anything like that. Deceptive pricing combined with crappy accommodations - a combination I will avoid next time."

Pros: "Nothing"
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."

Pros: "The flight left on time and arrived early."
Cons: "I didn't like that I had to pay for a carry-on and a seat assignment. And then to find out when on board, that I had to pay for any snack or beverage. Good thing I had a water in hand. I had flown Frontier many years ago when I received good service. This flight was just transportation....not a service oriented flight to get you to return. Also, we waited for 1/2 hour at baggage claim for our bags to finally appear..."

Pros: "Boarding was easy and efficient"
Cons: "Seats aren't the most comfortable. Tiny tray tables and the seats don't recline"

Pros: "Nothing"
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."

Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."

Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."

Pros: "The attendants made sure every one was comfortable before the flight took off, after the doors were close the offered open seats to customers that looked a bit crammed. They were very accommodating. I didn't eat any food, but it smelled amazing. I would definitely suggest Frontier to any one flying I know I will be booking with them again."
Cons: "The chairs weren't the most comfortable, luckily it wasn't a long flight. Is a bit much for checked in baggage. I understand charging for extra luggage but the first checked bag should be complimentary."

Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."

Pros: "Cheap prices for round trip."
Cons: "Having to pay to pick your seat, minimum of $12 (suggest that you pick and pay as soon as you book for good seat selection). Checked bags are $30 each way, and you must pay for your normal complimentary items on other airlines. Don't be penny wise and pound foolish. Just pay the extra money for convenience!"

Cons: "Add on baggage charges ! Dont suck people in for base price then charge for a carry on !!!! Also web site didnt allow me to pay for bags and accept the discounted price !!!! The above practices are not sound and ethical business procedures ! Gail guzzo @ guzzo44901@yahoo.com"

Pros: "Pleasantly surprised. Trip was marred by alcohol service to people who were obviously already under the influence and disruptive to those of us around them."

Pros: "Crew was polite and professional. The flight was on time or early and take off and landing were uneventful."
Cons: "Seats were very hard and narrow. I got a stiff neck from having to lean sideways due to a broad shouldered man next to me. The baggage charge was pretty steep. All the additional charges add up to what a regular priced flight with comfortable seats and beverage service would be."

Pros: "Cheap tickets great staff and comfortable flight"

Pros: "Round trip from Cleveland OH to Orlando FL was $73, you can't beat this. Of course with such a good rates you have to expect the airline to make up the difference with added fees."
Cons: "Heavy fees for baggage, there are no complimentary drinks or snacks - you pay for everything. Still a great deal if you are just traveling for a day or two and can fit all of your clothes, ect, in a briefcase or small personal bag - then you will not have a checked bag or carry on bag fee."

Pros: "I got more than I bargained for. On a short flight (2hrs), I don't need frills. Everything worked, crew was professional. Price was excellent. Paying for extras doesn't bother me, but I understand it's a concept that many people need time to get used to. I'd way rather pay for my carry-on or even water than to have to subsidize the cost of yours."

Pros: "Did not feel like cattle"

Pros: "The flight was on time! Even landed early!"
Cons: "We had to wait for a long time to get our luggage!"

Pros: "The website did a great job of explaining all of the odd extra charges. Prices for baggage were discounted because of the offseason, but I would have been annoyed if I paid the much higher "normal" pricing. The math would have made the tickets more than major airlines that include food, entertainment, and staffed baggage check-in counters."
Cons: "Each time waited 25-45 minutes before staff arrived at baggage check-in. Then 4 employees would come at the same time. I understand saving costs, but couldn't they just use less staff to always have somebody at the counter? The labor cost would be the same."

Pros: "Comfortable."
Cons: "Have to pay for carry-on? Paying for oxygen would be a logical next step."

Pros: "The flight was on time eac way and arrived early ."

Pros: "The plane we took, eventually, did not crash."
Cons: "There was a "maintenance issue" with the plane. That can happen. But the way the airline handled it was the problem. Every couple of hours they would push back the departure time. After being delayed 6 hours they told us, "The plane IS REPAIRED, but the crew has timed out." So the departure time had to be pushed back another 3 hours. 15 minutes before that time elapsed they announced that, while they now had a crew, the plane wasn't actually fixed and they were going to bring in another plane in another 2 hours. Before boarding, they announced they needed to move some passengers to different seats, "because there were less passengers than originally scheduled" to balance the weight. This turned out to be a lie because it was a different plane model. I was moved from an upgraded seat to an unsatisfactory one with less leg room. When the plane finally did come in we sat on the tarmac for 60 minutes before taking off. They announced complimentary drinks AND snacks for the delay. And, while I don't get excited one way or another over a bag of peanuts, when the air-waitress came around and tried to charge me for the snacks and claimed that it had never been promised, it was really annoying. Delays happen. Please don't lie about what's going on."

Pros: "We arrived 30 mins before scheduled time"
Cons: "Stuartest were rude and mean. We sat on the plane for 1 hr before they took off. They had an issue with a door censor and while they fixed it the entired plane smelled burnt. This smelled persisted until we took off. It was scary to even fly in the same airplane. Next time i will pay more money and feel more securw and confident in the plane."

Cons: "After nickel and diming to make the ticket price higher than other flights, the flight itself was delayed for more than 7 hours. Don use this cheap, poorly managed airline."

Pros: "Seats are not very comfortable."

Pros: "1. clear detailed announcements by the one on the PA 2. smooth flight, left on time, good landing 3. allowed changing of seats since flight was not full 4. crew were cheerful Note: I put OK for food and entertainment (but actually this is an Not Applicable answer; as i did not purchase any food on board, and there was no entertainment on board)"
Cons: "1. carry on baggage - I had one that was in a large soft carrier bag that i carried like a handbag over my right shoulder-- the pleasant male counter officer did not say anything but a younger female personnel said it costs US$45 for a carry on bag, fuss was made by her about how the soft bag height was "slightly higher" than the carryon baggage steel rectangular measurement guide nearby. I removed a couple of important items to put into my check-in luggage, paid US$40 for it. Then I was given the OK. After that, I observed several people with hardcover luggages, carry-ons and backpacks (i.e. 1 carry-on that was definitely a lot larger than mine (with wheels and all) and bulky backpacks) ... By the way, the soft bag fit OK under the seat in front of me as it was a "soft" bag and I had leg room too. This made me feel it is a racial discrimination since I am a foreigner Chinese. It marred my otherwise 1 month enjoyable trip to various parts of USA."

Pros: "I like everything nice people fast operations reached on time to destination."

Pros: "Please add a "No Response" or "Not Applicable" response option to this submission form to ensure statistical significance."

Pros: "Nothing"
Cons: "They charged extra for everything .... even carry on luggage. We flew to Orlando, FL for Thanksgiving, paying extra for an early, direct flight. The flight was delayed over 7 hours and they gave us a $10 meal voucher that was not accepted by any of the vendors in the airport. On our return flight, more delays. We were not able to check in online because we had a CREDIT balance so we had to wait in the ticket line to check in. NO plans to use the $100 voucher they gave us that has to be used in 90 days."

Pros: "Crew was nice."
Cons: "Five hour delay. No food with the flight. One cup of Coke was given because of our delay. Thanks..."

Pros: "Once in air flight was fine"
Cons: "five hour delay in taking off"

Pros: "The boarding process was good."
Cons: "The flight attendants spent most of the flight joking around with two young female passengers one row behind me. I was in the second to last row. It was a 5:30am flight and no one could sleep because they were so loud. Also the passengers to who you crew was speaking kept swearing and we had kids by us. Very unprofessional crew. Also, I chose this carrier because if the low fare. By the time I was done paying for all of the extras like a seat (really?!) I would have saved money going with a different airline AND had a better choice of flight times. Oh, and free water on the plane."

Pros: "New plane"
Cons: "Pay extra for everything"

Pros: "Only conveniance was flight leaving Cleveland was non-stop and at a time i needed."
Cons: "Bare bones, seats have very lttle padding, narrower than most, pay for everything, bags, carry ons, drinks. With all that said the fares are equal to other airlines."

Pros: "The fare was good, even after add-ons it was somewhat cheaper. But, if there are too many, that disappears."
Cons: "The seats are too close together. My knees were pressed into he seat inform of me, I'm only 6'3". There is no way to scrunch down in the seat and use the seat back for a head rest. Most uncomfortable seating I've ever experienced. Encountered one slightly condescending flight attendant."

Pros: "Cost of flight"
Cons: "Cost for everything but ice water extra, web site did not work to pick seat or to upgrade seating."

Pros: "The flight left on time and landed early."
Cons: "I think water and juice should be free."

Pros: "Price was right and flight schedule was convenient."
Cons: "Check in confusing and seats not comfortable."

Pros: "The flight was great. Attendants were very helpful and courteous. Assistance when needing wheelchair was great. We will definitely fly frontier again."
Cons: "The two little kids behind us screaming and kicking most of the flight."

Pros: "Like the price. $49 flight Ohio to NV. Had to pay for bags and drinks etc, but fine by me bc I didnt need those services."
Cons: "Couldn't check my bag in until 4 hours before flight. So I had to lug it around pre security...and due to construction, there was no where to sit or relax presecurity. sucked. Also, I sat in back of plane. I could hear the flight attendants talk about how low their paychecks were, their family issues, relationships, etc."

Pros: "I loved my experience with Spirit, very fast and the flight attendant wore very sweet."
Cons: "Honestly I don’t have any negative thing to say. Thank you for being great :)"

Pros: "Crew was kind, after some coaxing waited for a family member of a fellow passenger who wandered too far from gate to make it back in 10 minutes."
Cons: "Need updates and alerts on delayed flight!! I was checking my phone every 15 minutes from the restaurant next to the gate, reloading the status page, and the status that it changed from delayed two hours to taking off now happened within a 10 minute window. Next thing I know they are calling for final boarding, last call, even though half the flight didn't make it there yet because they didn't update that the delay was cancelled until minutes before boarding. I understand we all need to take off ASAP, but they've got to understand if everyone was standing at the gate, there would be no room to stand so we all disperse and know we can check our smartphones for updates."

Pros: "They refunded us"
Cons: "Refused to accommodate us or put us on a different flight."

Pros: "Good staff on flight. There was plenty of empty seats and I got moved to a more convenient spot."
Cons: "Website is not clear. My carry on had unclear dimensions and I had to pay extra at the airport."

Pros: "The pilots flew quickly and the crew was understanding about the delay."
Cons: "It was delayed by about 3 hours. I'm 3/4 on delayed spirit flights and probably will never fly spirit again because of these delays."

Pros: "Quick Flight"
Cons: "Baggage Fees"

Pros: "The flight was smooth, take off and landing excellent. Late Departure was the only real negative to the flight. Their flight attendant that did the announcements was funny and relatable."
Cons: "The seats are horrible. The late departure was annoying, but I had not connections or appointments that were effected."

Cons: "Terrible landing. Descent had way more twist and turns than any other flight and seemed much longer than normal."

Pros: "The plane seemed new"
Cons: "Paying for every single thing - including carry on bag and water. The low price no longer remains low when charged for everything. Flight crew and other positions didn't have good customer service either."

Cons: "The flight was canceled and i didnt recieve a call or email"

Cons: "Don't have any intertainmen in the flight....TV no snacks you have to paid it.."

Cons: "Getting checked in and checking a bag was chaos. Then we waited nearly 45 minutes for our baggage to come."

Cons: "Seats are NOT comfortable!! Flight was delayed, not worth paying less"

Pros: "Everything worked flawlessly. No problems. Nice people."

Cons: "Spirit treats people worse than any other airline. Least amount of legroom, no reclining, deceptive and excessive fees for baggage. Avoid like the plague."

Pros: "Nothing"
Cons: "Baggage fees extremely high..even if you take it on the plane. If you do t have access to a computer a charge to check I at the airport. Have to pay for membership. Time you pay all the high fees no cheaper then other airlines hat have better service."

Cons: "i was seated next to a women that clearly needed two seats. when she boarded someone should have seen this . I was stuffed into a seat and couldn"t move for my 21/2 hr flight. I didn"t want to make a sene but Really? BETHIE DAYTON"

Pros: "nothing"
Cons: "My flight to LAX was delayed due to tech problems. Staff lied and said it was weather, found out later from pilot it wasn't. Missed my connecting int'l flight, had to pay $450 out of pocket. Spirit doesn't want to reimburse and instead offered $50 voucher. $50?? That is how much they charge for 1 bag. Ridiculous. My first experience with Spirit and may be the last unless they reimburse me. In LAX they make you check in "online" on a kiosk (presumably to save you time), then make you wait in line for another hour to drop your bag off. WTH? What's the point of that charade? Worst check-in experience of my life. This airline won't last long if they treat people this way. Their own staff appeared miserable and on the verge of homicide or suicide. No wonder."

Pros: "Nothing"

Pros: "Nothing"
Cons: "Every leg of flight was delayed 2 + hours the whole trip was horrible"

Cons: "I will never fly Spirit again. I knew from one previous experience that they were the pits regarding seat room; but I never figured they were theives They never sent a confirmation of ticket. THEY HAVE ABSOLUTELY NO HUMAN BEING TO SPEAK WITH IN PERSON on their telephone contact number, no matter what button you push. The transaction didn't post on my credit card, so I assumed it did not go through. I bought another ticket. Five days later they put both tickets through. that's it I am done with this cluster F$%K airline."

Pros: "The flight was great"
Cons: "The seats were uncomfortable"

Pros: "Clean, simple, comfortable"

Pros: "on time, nice new plane"
Cons: "Hostage me for $55 carry on baggage which is free elsewhere is robbery. Even not a free bottle of water in four hours flight makes Spirit very poor and cheap airline."

Cons: "my seat did not have a emergency pamphlet - this may be the way we flly now - but it appeared just a bit cheap charging for everything. - it makes me wonder if the maintenance is done regularly."

Cons: "The seats were small."

Pros: "Very smooth. The flight was full but the attendants were super welcoming and attentive. Could have been a little more leg room. Buy for an economy flight, it was just fine. Boarded a bit late but departed and arrived on time."

Pros: "The flight take off was delayed only briefly, but it arrived on time. The time for departure was very convenient for us."
Cons: "My 16 month old granddaughter's car seat and stroller was supposed to be delivered at the gait, but instead was delivered at the baggage claim area. The car seat was soaking wet and we had to use her blanket and some other clothing to make it partially suitable for her sit in her car seat. We fly 2-4 times a year on different airlines and with the pre-check status we are able to get through security rather quickly. In the absence of pre-check (because Spirit airlines does not have that facility) we were in the security check line for a long time. Our grand- daughter was upset and crying. Fortunately, eventually someone from the security department came to our assistance and expedited her and her parents' clearance"

Cons: "2 hour delay, uncomfortable plane"

Cons: "The time for checked luggage to get to the baggage area was terrible! Had to wait almost an hour."

Pros: "Efficient and quick boarding. Helpful and courteous staff. Humorous flight crew. Great value and no layovers necessary. Will fly Spirit again"
Cons: "Wish they participated in TSA PRECHECK."

Pros: "good fare"
Cons: "Hard to travel if charged for carry on . Delayed by one hr and half"

Cons: "It was delayed five times and then cancelled. There was no flight to Tampa."

Cons: "No food , no entertainment,no room to seat- misleading ticket price"

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing on this flight was even remotely to what I would call satisfactory. Nor redeeming."
Cons: "This time of year was spent more so in airports waiting for delays and dealing with bad weather and LACK of contingency plans to get THIS flight replaced since this worthless cheap company didn't offer a replacement within 24 hours of this CANCELLED flight. The problem with an airline is not about the price it's about dealing with customers who are STRANDED during the holidays. I had an international flight on the 31st to get back abroad where I study. It was upsetting the lack of service to get my flight rescheduled, it was highly unprofessional how they didn't have a rational solution to get back on the 29th of december. I wish this site, would take over and help us rebook our flight. The problem with our service from Spirit was they would reimburse both flights, but then I would have to go to an airport would be taking a risk to not get a flight when driving 1-5 hours to airports around throwing away valuable time. They said they would give a $50 voucher for a reduction in another flight, but this is NOT at all enough to compensate for the stress I (and my family) were put through. This is the worst experience with an airline I have ever had used. I would not EVER recommend this to anyone flying."

Pros: "The price was attractive. Too bad it was fruitless."
Cons: "Upon arriving at the airport, I was informed that my flight was canceled. They robotically said that the next flight isn't until over a week later (well after my scheduled vacation ends), and offered a refund as the only thing they could do. Frankly, a refund is literally the least they could do; there was no effort put into finding an alternate flight or offering other means of compensation for the inconvenience. Had I been in charge of this, I probably would have offered at least a voucher for a discounted future flight, so as to promote further patronage. When I asked why it had been canceled, they said some ambiguous nonsense about security in Fort Myers. When I then called Spirit Airlines, they said it was due to weather. Furthermore, the agent on the phone was equally unhelpful and uncaring as those in person. She explained that because I accepted the refund, there's nothing else they can offer. I tried to explain that those at the counter gave me a refund because it was the only option. In short, this was my first experience with Spirit, and I got the distinct impression that they had no interest in customer satisfaction whatsoever; they are solely in it for the monetary exchange. Once that transaction is complete, they want to be rid of you."

Pros: "Nothing"
Cons: "Baggage claim took 50 minutes 40lb weight limit on bags After you buy tickets they add every fee imaginable Have to pay to pick a seat Fly southwest if at all possible They don't tell you until after you purchase the tickets that it doesn't include luggage or choosing a seat."

Pros: "Crew was friendly & boarding was quick."
Cons: "Bought flight because it was cheapest advertised; however, paid $36 for my one carry-on and another $56 for my one checked bag! The $25 extra was due to it being over their 40# weight limit (other airlines allow 50#). I'm very petite (5'2" & 105#), but still felt the seat was extremely small! Upon landing, there wasn't a gate available; so we waited nearly an hour to de board the plane. The passenger next to me said that's happened 4 of the 5 times he's flown Spirit (1-3 hour waits!!). Lastly, our luggage took a considerably ling time to arrive at baggage claim. Although we landed by 6:43, it was 8:30 before I had my bag and could leave the airport."

Pros: "5 flights in a row and its always been a huge Frick end delay and not arriving unyil.hours later. I'm done with spirit for good"

Cons: "Flight cancelled. Rescheduled for following day."

Cons: "Just really unorganized. I don't complain much but honestly I would rather spend a couple $100 more to fly a different airline. They get you from point a to point b just expect a lot of delays. Don't fly this airline if you want to be on time for anything. Seats are really uncomfortable."

Cons: "if the plane had not been an hour late, this Spirit flight would have rated "OKAY". first time with them, and they lived up to their "a la carte" rep. i am sure i am not the first person to joke about this, but i was shocked that i didn't have to slip a fiver into a slot in order to use the toilet. with all the add-ons, there is absolutely no benefit price-wise to flying with them. if you are carrying one small item, traveling alone, not in a hurry, i bet you'd love 'em. but any normal adult would feel cramped/gouged/abused. what a weird business model - folksy/hip/sarcastic ad copy that jokes about the lousy treatment you can expect to receive. such is the new economy."

Pros: "Price..super obnoxious flight attendant.. She tried to be funny but was insulting.. At the end of flight said if we didn't like flying Spirit..try Jetblue"

Pros: "Nothing"
Cons: "Landed at 6:27pm....did not get off plane until 8pm. Very frustrating having to sit on the plane that long because the "gate was not ready" and it would be "10 to 15 minutes""

Pros: "My first time flying a low cost carrier, I was impressed. I hope Spirit realize those planes won't stay new forever and need to maintain the interiors to keep that new look. The staff in general were courteous and competent I would fly them again."

Pros: "Very very nice aircraft !! Brand new airbus a320 very clean and quiet. The seat i purchsed was as expected(Big fromt seat). Pleny of leg room and space between the other passenger. Crew was not so friendly. Pilots did a great job very smoth ride and nice take off and landing."
Cons: "The price for this airline ticket ended up being much more than expected. Pay for carry on and seats etc. had a real hard time printing my borarding pass beacuse you cant print it from your phone or get an e-ticket. It has to b done on a land based computer. All of which i was never told during orignal purchase."

Pros: "The only thing I liked was the non stop routing. Opposition is mostly with a change. But the seats are terrible (I am tall) and the over head binds are very dangerous. (I am tall and have a scar to support the poor, old fashioned overhead bins."
Cons: "The attendants seem to have a competion going for "who can butcher the announcements by speaking rapidly and harshly. It added to the sophomoric attitude thought."

Pros: "Flight was on time"
Cons: "Seats are small, hard and don't recline. The cabin was very warm through out the trip. Even a cup of water comes with a charge."

Pros: "Nice smooth ride"