The flight was delayed by 2 hours
The departure and arrival times were accurate. Actually we arrived about 15 minutes early.
There was only one individual checking people boarding. Two individuals at the boarding gate would have been even more efficient.
The staff is friendlier than most airlines. More room than American.
Screaming child entire flight. Not sure there is a solution. But, for a redeye, trying to get sleep before a days work, not great.
no power outlets
I know it's hard to make a 14+ hour flight in economy enjoyable, but more varied food selections and better/more current movies to choose from would have helped.
My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!
Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional.
Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area.
Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
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