Cons: "Seemed short staffed. I was assisting my aunt who is wheel chair bound and they didn't seem to have enough staff."
Cons: "Lo que encontré caro fue que una mochila de mano me la cobraron en 50 dolares, lo que te ahorras en el pasaje como quien dice te lo cobran en una mochila de mano! En lo demas esta todo bien!"
Pros: "Boarding went quickly."
Pros: "fast boarding"
Cons: "Bumpy as hell"
Cons: "No tv no free food or drink and very tight space and for extra room is paying for actual extra legs"
Pros: "Early again Arriving smooth Flight"
Pros: "enough space to move around"
Cons: "I dislike that once I got to the airport in Cleveland before boarding schools go to Orlando they charge me $45 for a suitcase that if I would have painted with my ticket it would have been $25 and that's what it told me I had to pay at the airport if I wasn't going to pay it with my ticket it was only $25 not $45 so they charge me $45 and then when I went to board the plane to go in they tried to charge me $45 for a backpack that fits under the seat and wasn't a carry on then they charge like $3 for a can of soda I don't think I'll ever recommend Frontier to anyone or I would never travel again with them that is ridiculous being a disabled person and being taken advantage of is unacceptable"
Cons: "9 hour delay with no compensation!!!"
Cons: "Had to wait for almost 8 hours to bored"
Pros: "nothing. Only purchased on this airline because there was a direct flight"
Cons: "Website indicated online baggage fee of $30 but when checked in was charged $35 All beverages had to be purchased including water"
Pros: "Everyone was very friendly n helpful"
Pros: "It got me where I wanted to go."
Cons: "Frontier has a nice cost up front, but the bag charges and seat charges are excessive and gratuitous. I would have much preferred a greater cost up front, as it was still cheaper than the competition in the long run. I also hate their seats."
Pros: "Your airline is horrible"
Cons: "You should sell you company your horrible"
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "I arrived early on both of my flights."
Cons: "Uncomfortable seats"
Pros: "Quick boarding"
Cons: "The flight was 3 hours late. Not all members of my reservation were in the same boarding group"
Cons: "Personal item vs. carry on? Why are these different?"
Pros: "Orlando boarding was a nightmare. Lines where long for frontier check in. Waited 2&1/2 hrs. For check in and still over 100 people in line in front of us. Finally they called our flight and we got to jump ahead of 100 people then run through tsa and board. On the way home our plane was late. Food was expensive. Seats where crowded and unless I paid extra my husband could not get handicap seating."
Cons: "I was told I could get another flight after Christmas. Since I work Christmas eve and day .. that is impossible. Why do you have to come up with the money to get another flight when it is their fault? Reimbursement doesn't help when you don't have the initial money to put out."
Cons: "Delayed for hours"
Cons: "Stuck in the airport, no answers and no hope"
Pros: "I like that they let us board in the beginning with a child so that we could get situated before everyone else was on there."
Cons: "Paying for my seat to be by my two-year-old grandson. Paying for a pop or beverage on the plane."
Cons: "I've had six flights with Frontier, all have been delayed at least two hours. I will probably try another carrier now. I have no issues with paying for extra baggage and drinks, which normally come complimentary on other airlines. But it would be nice for Frontier to revisit this issue. $3 for a can of soda that cost them .25 cents? $30 to put a bag overhead?"
Pros: "The price was ok."
Cons: "I lost my flight because they was so slow at the counter checking the people in. I arrived to the airport 2 hours before as suggested and get to the counter 33minutes before to departure and my fligh left. So sad"
Cons: "I didn't like that you literally had to pay for everything !! And that a carry on cost more than a checked bag"
Pros: "When I finally got on a flight everything worked out smoothly. Got a $10 Meal voucher Got a $200 Flight voucher"
Cons: "Got bumped from my original flight and had to fly into Ft. Myers which is 3 1/2 hours away from my residence."
Cons: "Everything crew didn't speak at all the ride was to crowded etc"
Pros: "I was impressed with how smooth the takeoff and landing were in addition to the kindness of the crew."
Cons: "The hidden charges and random fees got me sweating as they piled up, but nothing too terrible that it actually made flying Frontier more expensive than other airlines."
Cons: "Too old plane with a lack of amenities"
Cons: "Seats are entirely too congested and there's little leg room and I am only 4'9""
Cons: "Kayak emailed me at 1:56 am of the delay of my upcoming 7:25 am flight. Frontier did not bother to send a notice until AFTER 5:00 am. We needed to leave our house for the airport by 4:45 am. Thanks to KAYAK we did NOT sit at the airport for an extra 6 hours. Shame on Frontier. Emails are not expensive to send."
Pros: "The price of the flight. I liked it being a straight through flight."
Cons: "The nickel and dime techniques used to get a seat,, buy a soda,water etc."
Cons: "Frontier airline customer service is not what I expected I have to jump thru a lot of hoops to get a refund. Then I get told I have to pay $50 per ticket to have MY money returned to me. Who pays to have their money back? I will NEVER book with Frontier again and I will be telling my friends not to book with Frontier either"
Cons: "Outragous check bag fees ($80 round trip - could have got a ticket with a better airline for the total cost), slow check line, slow baggage claim, uncomfortable seats, no free snack or drinks,"
Pros: "Very Cheap flights, on time, crew was friendly. I was surprised how fast boarding was considering most had carryon bags."
Cons: "Nothing other than the seats were a little tight. Surprises me that there are so many negative reviews, must have not paid attention to details when booking - this is a BUDGET airline folks"
Pros: "It was easy boarding, clean and a smooth trip. We landed 1/2hr early only to wait in baggage claim for over an hour!"
Cons: "I wish that Frontier flew out of CAK, instead of Cleveland."
Pros: "Round trip from Cleveland OH to Orlando FL was $73, you can't beat this. Of course with such a good rates you have to expect the airline to make up the difference with added fees."
Cons: "Heavy fees for baggage, there are no complimentary drinks or snacks - you pay for everything. Still a great deal if you are just traveling for a day or two and can fit all of your clothes, ect, in a briefcase or small personal bag - then you will not have a checked bag or carry on bag fee."
Pros: "I definitely liked the price! I enjoyed not having the food or drink unless paid for during the flight. Having this option available to passengers who wanted this service was nice. Crew members were very polite and professional, and the plane was clean."
Cons: "I had to change my sister's departing ticket because her son passed. I think that this should have been allowed free of charge due to the circumstances. When contacting Frontier, changing her flight from Thursday to Friday night or Saturday would still have cost more than purchasing another ticket, which I did. Something very wrong with this. I measured the carry on that I purchased for this flight from measurements given on your site. At the airport, the carry on was not permitted without paying for it. Your site states 8x14x18. The larger carry on, which payment is possibly required, is stated to be 10x16x24, if I understand correctly. I ended up paying 30 dollars each way, a total of $60.00 for a small carry on that I understood to be free!"
Pros: "Friendly staff"
Cons: "Seats did not recline and were uncomfortable. I would have been really unhappy on a longer flight."
Pros: "Tickets where excellent price since We did not check bags or carry ons. Airline was on time both ways and service was good."
Cons: "You have to pay for beverages but you can fix that buying those before boarding."
Pros: "The flight was on time! Even landed early!"
Cons: "We had to wait for a long time to get our luggage!"
Pros: "Nice to be flying on Frontier's brand new planes. Pay for what you want and forget the rest."
Cons: "Typical budget airline. Chairs are average and don't recline. Trays are small. You get what you pay for. They charge to carry on or checked baggage. Make sure to pay beforehand or you'll have to pay double at the airport."
Pros: "Even our three seats cost more. Exit row seat for me costs $50.00. Extra leg room. My two daughters seats cost $16.00 each. Stan"
Pros: "Well everything was going well for my family until we arrived at our gate and learned that our plane had been given away to another delayed late turning our 6:10pm departure into a 1am departure. Don't get me wrong I do feel bad for those poor people who were delayed on the other flight, but does it make sense to make an additional 200 or so people late to their destination? You don't have any other plane or pilots in your fleet in case this problem occurs. We were expecting to get into our hotel at 9:30pm. It's 4:15am and we're still not there. Terrible."
Pros: "Please add a "No Response" or "Not Applicable" response option to this submission form to ensure statistical significance."
Pros: "A flight attendant named Allen (Alan sp?) noticed my alarm at the turbulence and went out of his way to make sure I was ok. We even got to Orlando early. Great crew. Great bumpy flight. Thank you!"
Cons: "They charged extra for everything .... even carry on luggage. We flew to Orlando, FL for Thanksgiving, paying extra for an early, direct flight. The flight was delayed over 7 hours and they gave us a $10 meal voucher that was not accepted by any of the vendors in the airport. On our return flight, more delays. We were not able to check in online because we had a CREDIT balance so we had to wait in the ticket line to check in. NO plans to use the $100 voucher they gave us that has to be used in 90 days."
Cons: "Hire people who aren’t condescending and stop nickel and diming people."
Pros: "Crew amazing"
Cons: "Everything is ok"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "Everything !!! Everything was perfect as usually!!!"
Pros: "Great takeoff and landing Ahead of schedule"
Cons: "No beverage or snack"
Pros: "Just the flight price"
Cons: "Spirit airlines works at Internatiinal Airports but any employee speaks more than one language (only english), No free food. The seats are uncomfortable. The customer service are not good ( no smiles, orientations etc.) baggage fee too expensive! We have to paid for everything."
Pros: "I loved the crew. They made the trip better"
Cons: "I hated the boarding! We were 45 mins early and they made us take our luggage with us, and then made me throw out everything that was 3.4 oz because the luggage was “already taken” to the plane. I will NEVER fly with Spirit again."
Pros: "Nothing, they are not offering Non stop flights from Cle to Msyin the morning any longer"
Cons: "They lost my Luggage, and just wanted to write up a claim instead of actually looking for it and tracking it down"
Pros: "No problems, no isdues"
Cons: "Not being able to bring small purse and carryon"
Pros: "Flight was awesome and quicker than I thought."
Cons: "Seats are to close together no leg room."
Pros: "The flight was on time and boarding was effficient."
Cons: "Seats are not comfortable (plastic, no reclining possible), they charge $3.00 for water! They add for carry-on. Staff is loud and makes announcements for selling Spirit products over the loudspeaker. Impossible to sleep. My worst flight ever in terms of comfort."
Pros: "It was a no frills flight, but it was a good no frills flight"
Pros: "The seats were roomy enough to accomodate 3 statuesque women"
Cons: "The additional cost to fly. $52 for lugguage is ridiculous. The seats while roomy were uncomfortable"
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."
Pros: "The flight was smooth, take off and landing excellent. Late Departure was the only real negative to the flight. Their flight attendant that did the announcements was funny and relatable."
Cons: "The seats are horrible. The late departure was annoying, but I had not connections or appointments that were effected."
Pros: "Flight was very cheap for a round trip one way."
Cons: "Bag prices seem to have gone up tho. Paying for a seat on the airline was new too."
Pros: "Awesome price. Nice crew and staff at the airport."
Cons: "No leg room (im 5'5"), seats very close together and the snack menu was very pricey."
Pros: "Didnt pay for a snack."
Cons: "Seat was cramped."
Pros: "Crew was entertaining. Comfortable atmosphere"
Cons: "Website confusing extras not explained throughly when booking initially."
Cons: "my flight was delayed 2 hours ):"
Pros: "The price. No delays"
Cons: "The seats are pretty uncomfortable and I was stuck between 2 larger people. Maybe paying extra to pick a seat is worth it."
Pros: "I knew what I was getting into, so with that said the flight was overall pretty good. The plane and boarding were great and the crew was awesome."
Cons: "Still not sure why a soda is $3. Or coffee and tea, for that matter, is $2 for a tiny cup. Coffee and tea should be complimentary and soda should be $1 or $1.50. They'd still make out like a bandit."
Pros: "The whole thing. Very very bad airline."
Cons: "Everything is a mess."
Cons: "They overbooked the flight and would not have had a seat for me if I didn't check in the night before. Luckily I did check in early. If I would have not checked in I would have lost my job because I wouldn't have been able to make it to work. It is so absolutely wrong to sell a plane ticket to a person and then not have a seat for them to sit in. Spirit is a terrible company."
Pros: "The seats were comfortable"
Cons: "There was little accommodation for frail elderly to get convenient seats."
Pros: "The crew was very nice and love that flit is non stop."
Cons: "Seats are not very comfortable."
Pros: "The entire flight from boarding to exiting the plane. Everything went smooth, I would definitely fly Spirit airline again."
Cons: "My return flight was oversold, so they wouldn't give me a boarding pass, then said I wasn't due any compensation because I didn't have a boarding pass. Supervisor in Cleveland was one of the rudest people I have ever encountered in all my years of flying. So I had to stay another day. I had my child car seat in a plastic bag and it came back with the bag shredded, black marks on the seat and soaked."
Pros: "It went smooth, and everything was good."
Cons: "That it didn't have wifi."
Cons: "Need more room in seat - I wish they would assign people in seats based on their height."
Pros: "The aircraft was surprisingly comfortable and well kept and the crew was friendly. Our flight was behind schedule but was fine once we boarded."
Cons: "Flight was behind schedule."
Pros: "Almost 2 hours late, did not accommodate my wheelchair needs, unprofessional people at the check in & then again at gate. Not TSA Prechek, charged for a carry on, had no APP to check in, wouldn't check in on iPad had to be on a computer, kept asking for additional add ons, had to pay $20 to specifically order a seat bc of my injured leg. Wheelchair staff at both airports said that Spirit is always a problem for them, no wheelchair waiting for me at the gate & received no help from staff."
Pros: "Not much the reason I booked was price very sorry I did"
Cons: "The flight was purchase because I thought I was getting a good fair but found that everything accommodating on the flight was priced, luggage check was way overpriced and inconvenience to do on line for the few dollars it saved you, and the seating is very uncomfortable no recline and to close for any normal knee room especially for taller customers also your planes are no clean floors had old gum that was never cleaned up not a great experience at all !!!!!"
Cons: "I booked a flight with my family, later I added my girlfriend. Obviously we wanted the same flight. Spirit uses the same flight numbers for all of their flights daily. The spirit lady booked the flight for my girlfriend and booked her the wrong day. She can't fly by herself. We ended up buying another set of tickets through frontier. Talked to 4 people through Spirut none understood good enough English. poor poor poor service. Never again."
Pros: "The flight was great"
Cons: "Like the flights crew but need wheel chair assistant and didn't get at in"
Pros: "Nice crew. Clean plane. Easy boarding. Comfortable temperature. There was no entertainment that I was aware of. I didn't purchase food."
Cons: "Seats didn't recline so a bit uncomfortable for sleeping."
Cons: "Paying for every breath I took!! Cramped seats!"
Pros: "Boarding was easy, efficient. Crew very personable"
Cons: "Little leg room Can't adjust the seat backs - uncomfortable"
Cons: "I had a serious a situation arise and needed to change my flight dates and the fees associated with that were ABSOLUTELY ridiculous. Good ole American business screwing over their fellow Americans. I would have had to pay not only the price of the tickets over again but a bunch of other fees. Spirit you're a real letdown. You got my money this go around with tickets I wasn't able to use two of them but it won't happen again."
Pros: "The flight take off was delayed only briefly, but it arrived on time. The time for departure was very convenient for us."
Cons: "My 16 month old granddaughter's car seat and stroller was supposed to be delivered at the gait, but instead was delivered at the baggage claim area. The car seat was soaking wet and we had to use her blanket and some other clothing to make it partially suitable for her sit in her car seat. We fly 2-4 times a year on different airlines and with the pre-check status we are able to get through security rather quickly. In the absence of pre-check (because Spirit airlines does not have that facility) we were in the security check line for a long time. Our grand- daughter was upset and crying. Fortunately, eventually someone from the security department came to our assistance and expedited her and her parents' clearance"
Pros: "Crew was pleasant and courteous, flight was on time, everything went smoothly"
Cons: "Seats are stationary so no moving it back a little. All food had to be paid for. Didn't even offer water. There is no entertainment if someone is looking for tv."
Cons: "Departed an hour late, again. Cost of luggage greater than other airlines, and cost of tickets comperable. Flight attendants much more polite on this flight. Arrived tired, seats don't recline so I found it hard to sleep."
Cons: "The flight was delayed for the departure and arrival of the flights. Please review and advise of your actions. Yvette D. Luckett 407.731.5000"
Cons: "I have booked flights twice on Spirit and both times they sent an email around midnight before a 7 am flight to cancel the flight. They offered no alternative flight for the same day. They don't cooperate with other airlines to ensure their customers get to their destination. They are the WORST!! Won't ever book with them again."
Pros: "Everything was great especially the price."
Cons: "Seat didn't recline, other than that no big deal."
Pros: "Absolutely nothing. Was delayed three separate times then the flight was cancelled."
Cons: "My check bag was searched, which was fine. What was not fine was that whoever had searched it ripped the cap off of my mouthwash bottle and shoved it back in my bag. Everything - my clothes, running shoes, phone charger etc.. was damp when I finally opened my bag."
Cons: "I was flying to Florida to spend some time with my father that was just diagnosed with cancer and the flight was cancelled and we had to rebook on another airline. That made is get in 6 hours later than we would have which caused me to lose those 6 hours with my father. Not happy. I have a return flight with Spirit but that will be my one and only flight with you now."
Cons: "flight was cancelled"