Above all it was safe and comfortable enough for travel. the price was great and the plane was clean. If you are expecting to get pampered while flying you need to go somewhere else. If you want a good plane to get you from point A to B than this should work for you.
My lobster tail was cooked just a little to much. the mushrooms were excellent. It would be nice if the person behind be would give me a head massage.
The flight take off was delayed only briefly, but it arrived on time. The time for departure was very convenient for us.
My 16 month old granddaughter's car seat and stroller was supposed to be delivered at the gait, but instead was delivered at the baggage claim area. The car seat was soaking wet and we had to use her blanket and some other clothing to make it partially suitable for her sit in her car seat.
We fly 2-4 times a year on different airlines and with the pre-check status we are able to get through security rather quickly. In the absence of pre-check (because Spirit airlines does not have that facility) we were in the security check line for a long time. Our grand- daughter was upset and crying. Fortunately, eventually someone from the security department came to our assistance and expedited her and her parents' clearance
The flight was smooth, take off and landing excellent. Late Departure was the only real negative to the flight. Their flight attendant that did the announcements was funny and relatable.
The seats are horrible. The late departure was annoying, but I had not connections or appointments that were effected.
Only one personal item allowed then $30 for first carry on bag but $25 to check one in?! Arrived a bit early. BUT... Then took 1 and a half hours for the checked in bag to stroll down to baggage claim. Most of the spaces for bags in the cabin were empty and every person on the plane was waiting to pick up their checked bags. Even small carry on sized bags were checked in due to the price schedule. Boarding took forever. Exceptionally crammed seats. I don't care but they charge for all sodas and snacks during flight.
Once we were through security, it was a breeze. Boarding was timely and arrived a bit early. Landing was the smoothest and most comfortable I've ever experienced.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The crew was friendly and efficient, got us boarded in great time (given that the incoming flight was 30 minutes behind).
I did not eat or drink anything provided, so that rating means nothing. the crew did their best to entertain us during our wait.
After we were boarded, we sat on the plane at the gate for an hour, waiting for fuel. Perhaps we shouldn't have been boarded so rapidly while we were waiting for fuel (a wait that I'm sure was out of the flight crew's control). The floor in front of my seat had a couple pieces of trash on it, where I had to stow my purse.
My first time flying a low cost carrier, I was impressed. I hope Spirit realize those planes won't stay new forever and need to maintain the interiors to keep that new look. The staff in general were courteous and competent I would fly them again.
Waiting on the tarmac for over an hour and 45 minutes after landing and having to pay $45 for a carry-on bag [I purchased this online, when it was supposed to be cheapest] (I know its spirit, totally accept paying for a carry-on / checked bag but $45 seems VERY excessive)
Flight was smooth; on time arrival to our destination
Boarding process- why not board back to front so people don't have to wait for others to stow their carry-ons?
Attendants need voice lessons to sound more professional.
I was charge an extra $55 for my carry because I had a purse. That is highway robbery. She allowed my sister to place her purse in her carry on but said nothing to me.
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