A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient.
Close quarters between seats.
The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates.
Appearance of plane
Attitude of attendant. Worst landing of 4 flights going from USA to auckland
We did not use the food or entertainment
Air New Zealand check-in as well as counter personnel were professional and courteous.
Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings.
Had xtra legroom and Wi-Fi
I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours.
The crew did a good job with the sick woman.
Staff was friendly
United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit.
Crew was great and helpful!
Not enough options for people with celiac.
Boarding was very easy , no long line , trip was on time .
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