Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
Absolutely no communication on why there's a delay and multiple flight time reschedules. I would have canceled the flight and drove back home if I known it was going to be rescheduled 3 or 4 times.
Good flight. Connector flight was delayed so made a short turnaround in Atlanta which was stressful. Otherwise, great crew, Staff in ATL was very informative about the delay and ensured people their connections were fine. Notified the ones that were not. Great communication.
Seat was extremely hard which made even a short 1 hour 20 minute flight fairly uncomfortable.
Only water, tea or coffee served midflight, even to comfort seating. Man next to me needed two seats and took up a portion of my seat and Delta did nothing.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
Outdated equipment in disrepair, wifi inoperable. Broken seats, taped air vents, generally poor condition, the 717 showed its age and lack of upkeep.
Delta made it easy, comfortable and timely. The crew was fantastic.
I like for how they process during check in. It was very smoothly.
Bathrooms dirty sinks clogged. No one seemed to clean them. Plane very old
PREMIUM ECONOMY - excellent !Brilliant new plane. Excellent tv catalogue. Good food. Good communication and service from all friend Australian crew. Good communication from captain. Best travel experience in years.
I couldn't hear all of the announcements. It was nice when they put them on the screen.
Loved the staff. The economy seats could have been bigger.
The food was terrible. And the flight attendants were very rude. One flight attendant wouldn’t help a passenger lift their carry-on. Another flight attendant wouldn’t give a man an extra blanket. And they walked by not even looking at the passengers to see if they needed a glass of water.
Delayed and missed connection, was not re-booked like other travelers so ended up being stuck for several hours due to no one handling my booking.
same as previous comments. i hate being on a plane that long. no problems w/anything else.
Much better than I expected for such a long flight.
Good - better than other airlines in terms of food and seat comfort.
Experience was great. My only advice is to have a pasta dish on the menu. Otherwise everything was excellent.
Flight LA to Sydney was first moved earlier by 2 hrs from 10:25 pm to 8:25pm roughly a week before departure. Then on actual departure date, it was delayed 2x, and needed up leaving close to 10 pm. Then entertainment for the whole flight wasn’t working for most of the seats including ours. The baby crib at the middle isle was being taped to the wall to keep it tacked in using a packing tape while passengers were walking by looking for their seats. Not projecting good confidence. After a few minutes after take off the whole crib fell off. Good the people seating next to it wast hit or got scared. At arrival at Sydney, crew handed the customs forms as we were getting out of the plane. So passengers had to scramble to find a place to fill up the forms along the corridor going to immigration. So no one is available to help from Qantas to fill up the entry forms. Not a very good experience for a flagship carrier.
The seats were very uncomfortable. I paid for the front economy. i swear they added a row of seats in there. It was so tight, that I could measure the distance between my seat and the one in front from my elbow to the tips of my fingers plus six inches. The seat cushion was completely worn out. The dinner was very good. Thank you for having a vegetarian option as a standard. But breakfast was nothing but sugar. that's not food. The crew was crabby and rude, especially in regards to coming to the back gallery. And the entertainment choice: why would you put violent movies on the choice? the Godfather? Some movies with black women being beaten over the head with clubs? What the heck? You know that when there is a movie on a plane, everyone gets to watch it. Why choose the most violent titles possible? The total number of movies were very limited, and the television, even more so. No games were available on the set. The wellness section was nice, thank you. I appreciated a galley in the middle where I could stand. The seats were unbearable.
Easy of boarding, helpfully staff at check in, surprisingly comfortable seating
My flight time was changed without any notification to me which ruined my time sensitive plans so I ended up completely changing my travel plans and no reimbursement.
Terrible. Our first time back on United for 10 years, the seats in Polaris class are small and uncomfortable. They have squished too many people in to get more $$$. The staff are not friendly and not wanting to accommodate. I asked for two salads rather than a main meal and was advised no we wont do that. Then asked what I would like for breakfast and given something else anyway. I will not be flying United International anytime soon.
Food should be changed in menu Many muslims travels in this airlime they need to add one Halal meal
Smooth flight. As always dinner could have been more generous. Breakfast was great.
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
Great checkin experience and flight crew were very friendly and helpful
Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.
Got automatically assigned a middle seat, unless I fork out extra money for seat assigment.
I was traveling alone abroad for the first time and the staff was not helpful and rude at times.
Terrible steward... Plane was quite empty... I asked to move "back" in the plane and the steward said no... Unnecessary power trip of mediocre people.
Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.
It was a typical flight. We had a delay which seems to be the normality now. And we had no in flight service due to conditions.
Bad food, small seats that didn’t recline. I thought I was buying a quantas ticket so I feel like I got scammed
Worst seats I’ve ever had !!! The seats were very narrow and uncomfortable and misaligned with the seats in front of mine leading to bottom of the seat in front of mine pressing on my legs for 15.5 hours !
It was a code share with Alaska - would have been great if I actually made it on the plane, claimed I didn’t have a ticket or a seat even thought I was checked in.
Crazy seating issues. We got seated far apart. Offered middle seats at a premium rate. Why is a middle seat now the expensive seat? Baffling.
The food at Admirals Club was really great Pijamas were a nice feature The flight attendant was very nice and great attitude The aa.com does not work well specially internet service Overall a very good flight .
Flight a little late. Entertainment system didn’t work for first hour. Toilets dirty after 2 hours. Is there no one assigned to clean them?
