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The flight was delayed multiple times due to the inbound flight arriving late, which is not a major issue. That being said, the boarding process was awful. The gate agent(s) didn't allow sufficient time for the pre-boarding passengers to get settled in and then called the four priority groups at the same time - i.e., called Group 1 and then called Groups 2-4 all at the same time. This approach had all four priority groups standing on the jet bridge from the airplane door to the gate end of the jetway for 10+ minutes in the heat (i.e., it was 96F outside and uncomfortably warm). This approach also made the actual boarding process a mess. There were multiple points of failure with the boarding process that turned a late departure into more of an issue.

Flight was delayed multiple times and rerouted to different concourses in the airport because of all of American's delays. App/boarding pass would not update with changed gate information.

My flight was delayed twice. The first time because of “plane maintenance” and the second because the previous flight who supposedly “arrived early” took an obnoxiously long time to get off the plane. Total delay was over an hour for no reason. Not to mention your airline repeatedly changed our gate from one end of the terminal to the other. Not very happy about this experience. My previous flights with American haven’t had this many issues.

Early departure meant on time arrival. Only real problem was free internet had issues, although chatting with the internet help desk (you can do this via aainflight.com) got the issue resolved.

Delayed initially because they couldn’t print the flight details. Poor instruction on delay. When I got on the plane the flight attendant argued with me about whether my carry on would fit (it did, although she didn’t acknowledge that). No greeting (other than arguing with me) getting on or off the plane.

Experience was great. The best part is the free Wi-Fi connection which helps me to work on the flight

one crew said "he" didn't serve double alcohol drinks for travelers in exit rows. crew on prior flight did. Is this a AA rule, and the prior crew was being nice? Also, I think we deserve more than a 25% refund for losing first class seats when rescheduling a flight due to weather

The captain brought my 6 year old son into the cockpit and allowed him to ask questions, sit in the captain’s chair and talk about all the gears and levers. Made the trip very special for him.

we landed at cmh ten minutes early but had to sit on tarmac for twenty minutes because a plane was at our gate despite the fact that 3 other gates were open.

On time (actually a little early). Was a good and short flight!