Daily cleaning, installation of cabin HEPA filters on flights from Jamaica to Colorado
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Scores according to KAYAK customer reviews
Pros: "It’s nice that a snack was provided. Other airlines have stopped serving snacks because of COVID-19"
Cons: "Crew could have been more welcoming."
Cons: "I paid extra to sit in the front of the plane and the flight attendant kept an egregiously bright LED light on that shined in my face the entire 4+ hour trip. I was really tired and extremely upset that there was no curtain or anything to stop this light from shining directly at my seat."
Pros: "Very professional flight crew"
Pros: "Seats were pretty comfortable as plane seats go. And overall the plane appeared very clean"
Cons: "Multiple delays, which is really nobody’s fault if it’s weather related but it causes multiple gate changes. We were traveling with an infant so we expected to get seated together, we got the same row but had an elderly person between us. We kindly asked if she would want to switch seats which she was fine with but who seats someone like that?! overall it wasn’t terrible but it felt like nobody has their stuff together and 5 hours were added on to our travel day"
Cons: "Left 5 hours late. Not notified til I left for airport. Sat on the plane almost 90 minutes before we took off. Flight was good"
Cons: "My entertainment system sound was poor"
Cons: "The flight was delayed for quite awhile. I had been traveling all day and I just wanted to go home. We also were not informed why it was delayed for so long."
Cons: "Tv’s were fickle and my other seat had no audio."
Pros: "Crew nice, nice movie , check in process smooth"
Pros: "The flight was on time, and we boarded quickly and promptly."
Cons: "They sat me next to the bathroom which I found really disgusting. It was hard to eat while listening to people endlessly flush the toilet. Disgusting."
Cons: "Crew did a great job. Flight attendants were very nice"
Cons: "Just flying with no 3h delays."
Pros: "Crew was great."
Cons: "Everything was fine. It was a smooth trip to Denver."
Cons: "The food"
Pros: "Flight reach earlier than expected . Lovely staff . Clean plane"
Cons: "More snacks"
Cons: "It was excellent"
Pros: "The nice flight attendants."
Cons: "Leaving on time."
Pros: "On point"
Cons: "Keep the good work"
Pros: "The crew was great. They let me go back to see if I could find my laptop that JFK TSA did not return."
Pros: "My seat was broken, so I couldn't recline, which made my lower back ache. The TV was fuzzy and several channels didn't work, and others would cut in and out"
Cons: "Took me asking twice where my coffee was. Flight attendant forgot."
Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"
Pros: "The JetBlue crew as always was friendly and helpful. Love the snacks. We like JetBlue far more than other airlines. This trip was partially due to a credit from a previous trip, which was cancelled due to medical issues. Getting a credit was very painless, and the agent was sooo courteous and helpful! Just a great airline!"
Cons: "Logan needs to be updated. The concourse is old, worn out, disorganized. Due to weather our flight was a bit late, but everyone kept us well-informed. A most pleasant surprise compared to a certain "Untidy" airline with cramped seats, lots of extra charges, late flights, and a crabby crew."
Pros: "The cabin crew came through to collect waste from the passengers and made an effort to separate recyclables from trash. Air travel generates too much waste so it's nice to see JetBlue making an effort to reduce waste."
Pros: "There was free internet in the flight! In addition to movies and what not."
Cons: "It only flies out of JFK, and it is a bit far for me"
Pros: "The leg room was great, and the trip was enjoyable."
Cons: "The aircraft itself was in average shape and dated (weathered seats, didn't have power supplies)"
Pros: "Just disappointed in delay of about 1:15"
Pros: "Check in process, take off time."
Cons: "The flight attendant was sitting next to me and wouldn’t shut up. So annoying!!!!"
Pros: "We landed on time, flight attendant was nice"
Cons: "My tv in front of me didn’t work properly. It had zero touch screen functionality, it didn’t scroll through the movie list properly (kept jumping back to the top) so I couldn’t watch anything. Also the boarding process was a complete mess and we were delayed."
Pros: "We started late and the flight was unbelievably bumpy and no updates from the pilot - it’s nerveracking!! It also took us an additional hour to get to Denver!"
Pros: "Great selection of food and entertainment, nice service."
Cons: "We taxied for 40 minutes before taking off without getting any information about why we weren’t moving."
Pros: "Easy process going through customs."
Pros: "They canceled the fly and left me in NY 3 days did not gave any reson for wy they cancel the flight and the didn’t help with hotel or noting cal"
Cons: "No complaints"
Pros: "Okay food and drinks"
Cons: "There were smelly people on a hot plane making more smells here and there for over 3 hours. I couldn’t breathe. My entertainment console did not work to full capacity"
Cons: "No complaints"
Pros: "Leg room was good."
Cons: "The flight was delayed twice, then we had to sit on the plane for around 45 minutes before we could take off. I never seem to get in and out of JFK on JetBlue without some type of delay."
Pros: "We arrived earlier than expected and easy boarding."
Pros: "JetBlue did a good job, as usual."
Cons: "There was a screaming Infant in the seat next to me that continued to scream for the first hour and a half. I requested earplugs, and wore them under my 34 dB noise isolating earmuffs (which were made for use at a gun range). The screaming was still loud enough to give me the worst headache that I've had in 4 years. Once this baby stopped, the baby in the row behind me began to scream and the one across the isle from him/her joined in. I would happily rebook with JetBlue if there was an option to not be seated within 5 rows of a toddler."
Cons: "you never put my luggage on my flight, so I had no clothing for the day."
Cons: "Online check in refused to let me pick a seat even though the plane was not full. It then did not generate, or allow me to print at the airport, a boarding pass. When my connection arrived at 7pm I stood in line at the gate while the airline employee working completely ignored us for a solid 15 minutes waiting to get my boarding pass. the flight then said it was delayed with a departure time of 9:05 and we did not even start boarding until after 9pm."
Pros: "Even more space"
Cons: "My bag was rip"
Pros: "Boarding first from rear seats worked for me because that's where I was sitting. Worked also for people in rows before they were announced. Gate agent didn't care I guess. My row mates get credit for sharing my middle armrests. Seats are tight. Loved the free Direct TV. Perfect for longer flights. Chose no food"
Cons: "Boarding first from rear seats worked for me because that's where I was sitting. Worked also for people in rows before they were announced. Gate agent didn't care I guess. My row mates get credit for sharing my middle armrests. Seats are tight. Crew didn't enforce the 'upright & locked' in row ahead at landing"
Pros: "Even in regular couch seats I found the leg room to be good."
Cons: "Flight crew was efficient but not particularly friendly. Could smile more."
Cons: "JetBlue is an airline in decline and, because there is no competition, we'll continue to have to pay a lot for mediocre quality. Delayed flight, arrogant/disinterested staff and cramped seating - need I say more? I wish i had another option!!!"
Cons: "The passenger beside snoring all the way to fort Lauderdale .a toddler behind keep beating on the back of my seat Mitchell"
Cons: "Needs better food"
Pros: "First thing the flight was delayed and then when I got on I woke up and saw that snacks where served already."
Cons: "The fact that if you don't have a drink when they are serving then automatically you don't want a snack and am anemic and my blood sugar was low so that really annoyed me cause it's their job to ask It should look like I have to beg to get a snack that's in the ticket that I purchased."
Pros: "Jet Blue treats its customers like they are real people and not just stock to be moved. There is adequate legroom. Their personnel are friendly and competent. This alone puts them above most airlines."
"We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident."
Pros: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
Pros: "My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything"
Cons: "Let people who travel with pets earn extra points for taking them with Delta"
Pros: "The accommodation to the military service members!"
Cons: "Air fresheners should be used on the airplane."
Pros: "Delta is doing a great job keeping everything calm and clean during this pandemic!"
Cons: "Nothing all excellent"
Cons: "It was great! Nice job Delta !"
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Pros: "Christina brown was amazing at gate"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "The main economy seats were far too narrow."
Pros: "I always have a consistently good experience on Delta. Everything was great."
Cons: "It was a Great flight. I always enjoy flying Delta"
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "1.5 hour delay...no reason given!"
Cons: "Flight was delayed and completely packed so our family could not get seats together"
Pros: "The seat was great, I wish all seats on the plane were that comfortable"
Cons: "Nothing, everyone was great"
Pros: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Cons: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Cons: "No meal option and my video screen volume did not work"
Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Cons: "Boarding at JFK.Always messy"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Pros: "Good entertainment selection and great crew"
Cons: "Seats are more uncomfortable relative to other airlines"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
Cons: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Cons: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Pros: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Cons: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Cons: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Pros: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Cons: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early"
Cons: "Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying"
Pros: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Cons: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."
Pros: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Cons: "Economy is very tight quarters."
Pros: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
"The plane was SO hot and we waiting 30 min for one passenger to get on. Sweating. Then the plane never cooled off because it got SO hot waiting."
Pros: "Everything basically"
Cons: "Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person."
Cons: "Have the pilots come to fly the plane on time"
Pros: "Crew was great."
Pros: "1st class flight attendant sat through the entire flight (except for offering drinks and food early in flight). There were passengers NOT wearing masks through the flight but she wouldn't know that since she never left her seat"
Cons: "just about everyting"
Pros: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "crew and clean plane"
Cons: "Spacing people out until this covid is over"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Cons: "Not a thing. Good airline, all the way around"
Cons: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Pros: "Really enjoy flying first class."
Pros: "The size of the plane."
Cons: "Wider seats. More entertainment options other that the Limited Live Television options."
Pros: "Everything was great"
Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Pros: "Crew was tight, friendly, flight comfortable & painless."
Pros: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Cons: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Cons: "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
Pros: "On time flight. We were even a little early."
Cons: "Those seats are just crammed in there aren’t they?"
Pros: "Overhead bins were newly done with plenty of space since carryon can be placed vertical on side. Decide holder built into the seat was very nice."
Pros: "Nice staff"
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Cons: "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
Pros: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Cons: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Pros: "Great service in first class"
Cons: "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "Pilots that did show up were pleasant and made the best of the situation."
Cons: "No scheduled pilots for this flight. Pilots that did arrive had their schedule rearranged---they showed up to work thinking they were flying to Seattle. They were asked to step in to fly to Denver instead---20 minutes after our scheduled takeoff time; not horribly late, but seemingly disorganized, which leads to all kinds of thoughts about AA overall competence."
Pros: "The crew was amazing - agreeing to work extra because it was Christmas eve and they wanted us all to get to our destinations for Christmas. They were very gracious and helpful."
Cons: "We were over an hour late to leave. I understand the reason for the delay because of weather. What I was disappointed in is that the delay was not announced until our actual scheduled time to leave. It meant people coming to pick me up didn't get the change information in a timely manner."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Cons: "No tvs!!"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "Missed the flight. Money was not refunded."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "The crew were as nice and accommodating as they could be considering the situation."
Cons: "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Pros: "Very friendly staff"
Pros: "They showed American ninja warrior."
Cons: "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
Cons: "The service was terrible, 4 hour traveling and not food."
Pros: "A free airline ticket!!"
Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"
Pros: "Very comfortable First seat on the E75. Lots of space."
Pros: "The space on the newer plane."
Cons: "Being redirected to Dulles and just told to fend for myself. My phone was dead, I lost my charger and there aren't any pay phones in Dulles. All of the restaurants were closed because of the time and I was rudely told by the AA employ that greated us that she was the only gate attendant."
Cons: "Im still in dallas.....very angry"
Pros: "The crew was great."
Cons: "There were no phone chargers, and there were no snacks."
Pros: "First time flying united and i love the bag policy. Great airline"
Cons: "Flight attendants passing out drinks completely skipped us, even though we were looking right at her."
Pros: "Very comfortable. Crew was excellent"
Cons: "Doggie relief area was absolutely gross. I saw atleast 3 other people who refused to also use it."
Pros: "Layover was short"
Cons: "I was charged for my carry on that they then forced me to check. Then one of the stewards on the second leg was an outright nasty woman regarding masks. I had my mask over nose and mouth. But apparently not enough and then she was loudly talking to the other flight attendants about it. One told me “I was perfectly fine.”"
Pros: "Crew was amazing."
Cons: "It would have been nice to depart within an hour of my original time."
Pros: "The crew was nice."
Cons: "My seat was broken and their snacks are outdated. Also no entertainment"
Pros: "The captain spoke clearly and have good information."
Cons: "The flight was fully packed during this Covid time. There was zero social distancing in place."
Pros: "Flight was packed in like sardines. Seat was uncomfortable"
Cons: "Have passengers sir at every other seat."
Pros: "The staff"
Cons: "Plane was way to full like sardines. The middle seat should be empty for Covid !!"
Pros: "Comfort+ seats have excellent leg room."
Cons: "This flight crew couldn’t have been more obnoxious. Announcements about every 15 minutes on a 4 hour flight. I felt bad for anyone trying to sleep, as it was impossible with the extremely loud announcements that were not only unnecessarily frequent, but we’re painfully repetitious."
Pros: "Entertainment movies"
Cons: "Never will I fly on them Again! No protective measures in regard to Covid! Terrible!"
Pros: "Inflight movies"
Cons: "Everything! Jam packed flight. and no Covid measures taken. Aweful!!! I will Never fly on them Again! Shame on the Airline!"
Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."
Pros: "The was helpful and friendly and was able to take care of problems."
Cons: "Notifying me when a flight was being canceled before getting to the airport not where. You are supposed to be boarding the plane."
Pros: "Very timely flight"
Cons: "United is not enforcing COVID rules"
Pros: "The crew was nice"
Cons: "Leave the middle seats open"
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "Everything was cool, smooth flight"
Pros: "The crew was friendly and helpful."
Cons: "We were told at the gate that we would be able to purchase food on the plane, but it wasn’t the case."
Cons: "ANYTHING more than what’s being done in economy would be good."
Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"
Pros: "Nothing . Flight was cancelled"
Cons: "Refund my money!"
Pros: "This flight was cancelled"
Cons: "Hire better competent people"
Pros: "Crew quiet and professional"
Cons: "Screaming child boarded"
Pros: "crew were great."
Pros: "The flight was great. No complains to the crew."
Cons: "The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating."
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
Cons: "The United boarding staff was no help at San Diego airport. I was at the gate 30 minutes before flight take off time, but by the time I arrived, the door was closed, so I was waiting in front of the gate seating area. the flight time was 10:40, and my clock says 10:41, and the flight was gone. This is my first time in 20 years gate attendant didn't announce anything, and there are other people who missed this flight. Because of this, my rest of the trip was miserable, missed meeting in Santa Fe. I need a money back."
Cons: "Placed in middle seat with no options for isle or window due to my ticket. No problem with that if the people next to me were not so big. Young woman to my left by window was tall and broad and slept but took up all elbow and shoulder space. Guy to my right was very obese, sweaty so kept wiping his neck, head, and face with a cloth. Also had terrible body odor. I spent the entire flight in a narrow middle seat, hunching my shoulders due to lack of space. Both people taking up some of what little room I had."
Pros: "The crew was stellar! For a change, the flight wasn't too full, and one of the flight attendants went out of her way to move me and my husband to a row where we could have the middle one open. Another flight attendant was so pleasant and friendly, without being in the least intrusive, and so was one of the flight crew who I by chance exchanged a few pleasantries with. The food was reasonably good, although oddly leaning a little too heavily on the carbohydrate side. The WiFi actually worked, and the entertainment offered not bad. I liked that there were a few off-the-beaten-track choices in movies and TV documentaries."
Cons: "What I didn't like was after booking a ticket, then calling before my round trip to see if I could make a change of one day for the return. I was quoted a price of $4,870 to change two $300 tickets. I opted to not change and expressed my dismay at this preposterous fee to change. Her best suggestion was to check again after the trip out (Denver to Heathrow). I did, on Friday April 13th, when I called Lufthansa (it was a Lufthansa flight operated by United) I was told it was a mere $600 to change 2 $300 tickets. Again my husband and I decided not to do this. Yet, when we arrived at Heathrow for our return trip, we couldn't get our boarding passes because they said we were too early for our flight tomorrow. Somehow they'd changed it after we declined to make the change! We were able to get it changed back and get on the flight, but got not a word of apology or explanation. Still waiting to see if any kind of charge shows up we will have to dispute. Not at all happy with Lufthansa for this."
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "The flight was on time"
Cons: "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
Pros: "We will never fly united... NEVER EVER AGAIN"
Cons: "United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace."
Pros: "Nothing about this airline."
Cons: "The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment."
Pros: "I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food."
Cons: "We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
Pros: "Flight was smooth and on time"
Cons: "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Cons: "When all the passengers, who book the flight, cannot be accommodated, the airline should not allow booking for that flight. Having a ticket and a boarding pass to board my flight, I was still told (and was not asked if I would like to do this) to take another flight route, which would take me to my destination 5 hours later than my booking time. The complimentary vouchers is not always appreciated when the passenger is already exhausted from previous flughts, and then is told to spend additional time at the airports/flights just because the flight went overcapacity. I wish the flight staff had asked if anybody on the flight was willing to volunteer for a different flight, instead of just making the 4-5 passengers take this alternate route, all because of the overbooking. Also, the flight gate as mentioned on the boarding pass was not accurate, and the only way a passenger can come to know of the change, is if the passenger makes an effort to go verify this information. IMO, the airline should make an announcement, at the least, at the gate mentioned on the boarding pass that the gate has changed."
Pros: "I liked that they were polite and friendly during the national United flight groundings due to the computer error."
Cons: "I did not like the terrifying situation in which the pilot said we would be landing in 15 minutes (at this point we were close enough to the ground that I could see cars ) but then without any further announcement proceeded to point the plane upwards and started flying up up up so that all the city lights disappeared and all I could see were stars next to us. I asked 2 different flight attendants wtf was going on and they both said "oh he's just looking for smooth air" which was clearly BS because I was in the very last row of the plane and if there had been rough air I would have been the first to feel it. After inexplicably shooting upwards for what felt like an eternity we finally turned around and ultimately landed and guess what, no rough air to be found. Now I know why airplane pilots update you all the time, because when he pulls a maneuver like that without any warning it is terrifying and all I could think of was the suicidal dude in Germany from Lufthansa. Not cool. Other than that the flight was fine and they were really nice despite the like 3 hour delay or whatever it was. It cost me an extra $60 cause I arrived so late my husband and baby couldn't pick me up anymore but they offered a credit for a future flight so it's ok. I appreciate the gesture."
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "Get to Denver, they tell me I don't have a seat, they asked me if I wanted to fly out the next day because they over booked met three other people who had been there for 10hrs because they did the same thing to them! One girl told me they told her it was because we paid less then other people! A nice couple stayed so I could come home. I was pissed! My daughter flew into Houston, the flight was late getting in to LA, by two hrs, missed her connecting flight to San Luis Obispo, her sister had to drive down 4hrs to pick her up and drive back because she had work! Not happy!!!!"
Cons: "I was flying home the day after having broken my L5 Vertebrae. I was held up in security because of the patch the doctor put on my back and although the TSA employees were very nice and friendly I almost missed my flight. While boarding, the staff took the opportunity to berate me for being late. While I understood why, it was really unprofessional to speak to a passenger like that without the full context. It didn't help that I was really cranky. Never had a bad experience with united before so I was very disappointed."
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "I told the checkin agent that I would need a wheelchair at the Denver and OHare airports. I told the flight attendant on both flights. I would need a wheelchair at arrival. No wheelchairs for me. At Dwnver they were able to find one for me but with no one to push me. Eventually the pilot who flew us to Denver stepped in and got me to my connecting flight gate, bless his heart. At OHare no wheelchairs for anyone who had requested one. Complete chaos. I finally had to walk to my connecting flight from terminal C to terminal B. Very exhausting for someone with cancer who is exhausted most of the time. Your wheelchair service is completely ineffective, disappointing and a cruel joke."
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Cons: "My boarding pass was not scanning which was holding up the line. A second person came over to approve me getting on the plane. That person made me check the size of my carry on bag, which had gotten bigger from some things I purchased in the airport but was just a touch too large for their sizer. She attempted to check the bag meaning I wouldn't have it until my final destination, which I was NOT ok with for two reasons. One was i had a 3 hour layover after this flight and needed work materials inside. The second was i was on a time crunch to get my ride at my final destination and was only traveling with carry on. She was very rude and insitant on it fitting inside the sizer as she stood over me with the tag to check my bag. I managed to take some things out that I moved into my backpack, which meant I had to awkwardly carry my blanket and travel pillow onto the plane. The most frustrating part was when I got on the plane, it was oversized top carryon bins, so the extra inch my bag grew would have been fine. Because of the time it took me to rearrange, i was the last one on the plane and all the bins had been filled with tiny second bags, but a few people on the plane had seen what happened and they rearranged a space for me. Also my video screen was broken and everyone else's worked. And there were two screaming babies around me the whole flight, but that is no one's fault."
Pros: "The plane was clean, flight was smoothe, cost was good."
Cons: "Made me check my carry on because they stated there was no room which was not the case when I walked on ( found at least 6 spots). I requested to at least be able to look for myself seeing as how my seat was in the very back, but they refused. Also, allowed many customers to store their personal bag ( their backpack) in the bins that were oversized which should have counted as their carry on, just allowed them because they wanted to. They should have made those individuals check their "carry on". Also limited snacks available by the time they were able to provide service to my area of the plane."
Cons: "They need to stop charging for carryon bags. Also they need more comfortable seats."
Pros: "The flight was early and plane was very clean"
Cons: "can't really say anything we got on the plane very fast and we got offbthe plan just as fast. The plan was clean and everyone was so nice plus the cost of ticket was great for me since I'm low income that help a lot. All I can say is keep up the hard work."
Pros: "The price and availability of the flight was good."
Cons: "The planes are cramped the seats are stiff and a bit uncomfortable, but that’s not why you fly."
Pros: "Procedures to check for COVID."
Cons: "It’s a pandemic and the plane was full. I thought the middle seats were not sold but full flight!"
Pros: "It was cheap. You get what you pay for."
Cons: "Being late. Really late. It started in the morning, 12 hours before the flight and was told it was going to be 1.5 hours late. Of course you know that is only the beginning. Then like a suspense thriller, every episode is a cliff hanger. As the moment approached for the flight to leave late, it was extended yet another hour then two. Like Tantalus, never quite reaching the object of desire, we were strung along till 10:30 for a 6:30 flight. Yet as bad as it was, it was better than coming by hand-cart. But it was a bit of a pioneering experience."
Cons: "My fiancé and I have both had awful experiences with Frontier. Both of us have had so many issues with our flights being delayed with no real explanation, apology, or compensation for our inconvenience. This most recent time I was supposed to get to my destination by 8 am and didn’t end up getting in until after 6 pm. The time before I was delayed for 12 hours before they finally decided to cancel the flight. You REALLY cannot expect anything. It’s a cheap flight and absolutely nothing more. You also get charged for every tiny little thing- including your carry on. My fiancé and I have never completely written off an entire company before but we will truly never fly Frontier again. I’d rather pay double the price to fly with a different airline than save a couple dollars and fly with Frontier. Good riddance."
Pros: "The crew was so warm and kind. The really made the trip."
Cons: "I fly often. Mostly internationally for work, but often enough domestically that I am a learned flyer. I hated that there was no complimentary anything on this airline. When checking in, I had to pay for my seat, after paying the stated price on this site (btwn 13-45 $). There was food and beverage, that you also had to pay for, no complimentary soda or nuts on this airline. Also there was a carry on baggage fee!!!! Like wtf. Overall, though the crew was great, I would NEVER fly this airline again."
Pros: "Boarding was good"
Cons: "How do you board a multi-million dollar aircraft, yet still find yourself in an old western tv show. Easy, fly Frontier Airlines. The seats were like riding on an old horse buggy. Hard and unforgiving. The only positive was I didn’t get any slivers in my butt. No complimentary anything. Even the old settlers from the past could rustle up something simple to eat and drink, but not on Frontier. They need to get up to speed in this department, other airlines are starting to give drinks and snacks again for the long wagon ride in front of them."
Pros: "Cheap price but you definitely pay elsewhere. Watch out for extra charges for bags, seats, and beverages. Nice staff."
Cons: "Delayed flights to and from my destination and during lay overs. When I approached staff about my connecting flight I was told I would make it. Our plane taxied into the gate my connecting flight was docked at. We waited in the plane so my connecting flight could take off. In turn I wasn't pushed to a flight 5 hours later. I left my accommodations at 6:15AM. Due to layovers and delays I will not be home until 11:15PM. Also planes required "maintenance" each time and still had no running water and jammed overhead compartments."
Pros: "Cheaper prices. Safe flight in a steel tube. Because Frontier charges for food, the stewards/stewardesses were very quiet about it and let the passengers sleep."
Cons: "Food costs extra. the fact that I didn't get notice beforehand about purchasing my bag space before getting to the front counter and paying there. So it was more expensive. Boo! The fact that baggage costs money. The fact that you get yelled at over the airline PA that if you can no longer place your carry on in the overhead bins unless you paid for it, and that your bags must now go underneath the seat in front of you, when leg space is already tight. And, no, I am not overweight by a long shot."
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Pros: "The flights took off and landed on time. Boarding went pretty quickly."
Cons: "The planes were old, made strange noises, no Wi-Fi, TV, or any amenities. Seemed way more cramped than other airlines. Expect to wait in an extremely long line to check in. The first flight, the plane made a very strange noise at the wing till we had been in the air for a long time. The connecting flight, the flight attendant told us that the plane had weight or balance issues, and we were all seated the way we needed to be for the plane to fly properly, so we could not change seats (a portion of the middle of the plane had empty seats). It was extremely uncomfortable, as the seats didn't recline at all, and I'm extremely short, but was cramped up against the seat in front of me. Only one arm rest that was about an inch & a half wide per seat. Also, I think they offered soda, but no snacks. They charge for all baggage, the carry on bag costs $45, while the checked bag is $40 ($80 for 2 checked bags one way), & they have specific "linear" dimensions for the size of the CHECKED bags, or they will charge something like $100 extra. Even though the actual flight was cheap, the price of baggage & feeling so cramped, & scared that the plane wasn't working properly, I wouldn't fly this airline again."
Cons: "Our flight was cancelled for "weather" yet every other major airlines, United and Southwest, had no issues. The customer service representative was unprofessional. She was unwilling to provide any proactive assistance. In fact she offered us an alternative flight that was scheduled to depart AFTER our scheduled returning flight. Contrasting this with our experience speaking to a Southwest airline representative who was courteous and knowledgeable was unbelievable. I will never fly Frontier again."
Pros: "The crew were very nice and professional, the flight was on time as well."
Cons: "Yes it's a budget airline but the seats are not very comfortable and there is absolutely no leg room unless your 5'4 and they do not recline. The seating arrangement is nuts they choose for you, you can choose yourself if you join their club and you still have to pay. The carry on/checking fee is $30 if your bag is 50 lbs or less. Otherwise you will pay $75 I believe. The only thing that is free is water by the cup otherwise the small bottle water is expensive. Yes it's a budget airline so remember, on longer flights I think I would rather pay more and have a more comfortable flight. Also the Airbus 319/320 that they use suck. They are old and you feel a lot of turbulence."
Pros: "The staff were the only saving grace."
Cons: "There should be a place to mark horrifying. It always appears that Frontier is the least expensive until you get hit with all the little charges. We paid an extra 18$ each to choose seats, bad ones, and then the seat next to me is filled by someone who choose not to pay. Some folks paid $30 for a carry on and others just lugged uge free bags on. The flights are always delayed and the plane was filthy. I know there was no time for staff to do there short cleaning routine, this was not from a single flight,looked like floors and seat have NEVER been cleaned. UGH"
Cons: "We had already paid the luggage fee and just needed to drop off our bags for our MCO to DEN flight. It started with no curbside check-in. Incredibly poor service at ticketing/baggage check. A mass of people. No directions. Even employees (when asked, not one volunteered any information) didn't know which line was which. Only four people working the counter. And then the airline called for people leaving on a flight after ours and brought those passengers to the front of the line. When we got to the front of the line the employee's response was "You need to be here three hours before the flight." For a midweek domestic flight? ATA treated us like this once. They're long gone. Goodbye Frontier."
Pros: "Departed on time. Flight generally fine."
Cons: "Baggage service in Denver. Considering that Denver is a major hub for Frontier, I would have thought that the baggage claim process would be good. On the contrary, we and about 15 - 20 other customers waited more than 90 minutes for our baggage. The conveyer belt bringing the baggage up to the carousel stopped twice. The second time, it was not fixed for nearly 30 minutes - AFTER THIS WAS BROUGHT TO THE ATTENTION OF THREE DIFFERENT FRONTIER BAGGAGE PERSONNEL. Frontier baggage personnel were ineffective and indifferent. I asked one Frontier employee about the delays - the only response I got was " They were a little short handed and little behind. " " Total Indifference " seems to bear the Frontier customer service motto as far as baggage is concerned - and I paid for the damn baggage service."
Pros: "We never took the flight as we waited in the airport 2 hours from boarding scheduled for 8:00 p.m., as suggested, until after 2:00 in the morning, when we heard not from Frontier, but another passenger, that the flight was canceled. No flight was available until Christmas Eve, six days from the current flight, and so we spent considerably more money for all three of us to get home with another airline. I, nor any of the three of us, nor anyone we've told our story to, wishes to ever fly Frontier again. It is an event that will certainly impact our decision to fly Frontier again, without a doubt."
Cons: "No flight No announcement right away about the cancellations, nor the delays Multiple reasons for the delays No definitive answers about what was going on Multiple additional expenses on our end that we hadn't planned on. Vouchers, but weren't enough to completely compensate for hotels"
Pros: "They totally failed. Never again. Totally ripped me off. Almost didn't make my scheduled visit with my daughters I only see twice a year. I had to spontaneously book emergency flight with United, which was great by the way. But cause was such short notice cost me 900 dollars. Frontier did not refund my checked bag fee and left my bag in la-la land. I found it. Thank God. Then they, frontier, only refunded me 50%. Do t k of why. Will dispute. What a headache, inconvenience, rip off, and waist of valuable time. I learned. You get what you pay for people."
Cons: "Staff was rude, showed no empathy and showed a genuine lack of really trying to help. Claimed the earliest that could get on a plane to final destination was Friday (5 days). Said the reason was the flight crew had timed out but it took hours to get that answer and they could not help with accommodations. The only thing would be to schedule for Friday or give a full refund from what was paid for the entire trip. Took the full refund and booked a oneway trip on another airline for twice what originally paid for the round trip ticket. Worst experience with any airline. Ever!"
Pros: "Equipment was relatively new so no issues there. Orderly boarding and clean cabin. Flight crew did a superb job! Cabin crew were polite and accommodating enough. Gate agents were efficient and friendly, Can't comment on the quality/quantity of food or beverage as I opted not to give them any more money, Make sure to download the Frontier app on your device BEFORE boarding or you will have NO entertainment available! The entertainment is complimentary but there's a charge for internet."
Cons: "I had discovered the carry-on bag charges AFTER purchasing the ticket online which is a bit underhanded. My 'bargain' ticket was now the same price as every other airline plus the 'privilege' of food and beverage purchase whereas all the vanguard carriers still offer free carry-on, snacks and soft drinks. BTW unless you're drunk or completely exhausted, don't plan on getting much sleep: the seats were made with some of the thinnest padding I've experienced and you might get 3-4 inches of recline, IF you can locate the lever! IMPORTANT!! If you don't order THE WORKS pkg ($55) when you INITIALLY pay for your ticket, which includes refund waiver along with check-in, carry-on and seat choice, you're stuck with THE PERKS ($45) which has all the above EXCEPT the refund waiver. The refund fee is $99! You can do everything a la carte, but will cost more beyond 1 bag. BTW, do it all online or you'll pay more at the airport. All in all, absolutely fine for the price if you have a personal sized item (i.e. up to a small backpack) but a standard size carry-on or check-in will definitely put a wrinkle in your flight budget!"
Cons: "We were at check in in plenty of time, but because there was only one person checkin us all in, we were almost late. The poor person checking us all in was under a great deal of pressure and went so far as to blame us for. To getting there in time. Frontier needs. Ore than one person checking in people. Also, your Everything-as-cheap-as-we-can -make-it policy is evident in seating, tray tables, well, in everything. I still can't believe you nickel and dime everyone with everything. Carry-on REALLY? And lastly, we had to wait for our luggage for over 1/2 hour! I will say the flight attendants were very polite and helpful. I'm sorry they have to work for you. Never again, Frontier!"
Pros: "I got to PDX alive"
Cons: "Lack of communication I went to the gate to find out my gate was changed. Got to new gate and gate was changed again. 1st flight I went to the counter and the lady there did not call out the gate had been changed. Once I inquired she laughed and then it was like someone hit her on the head and she went oh yeh... Then called it over the PA. At 2nd gate same thing except another passenger inquired and then with her loud voice announced it... Not the person at counter. Flight home oh good lord, people who took our seats were drunk and they were very loud and rude. Guy next to me was drunk and oh my very crude.... Flight attendants ignored the guy next to them and me about the behavior. I finally had to smack the guys hand off my leg and yes it was reported to the attendant who did nothing. Oh and I had tried to check a gun and the guy broke my case, my husband came to get gun and I was told I did not get my $ 35 back for the checked item??? Would like my money back for that one Worst flight and communication ever"
Cons: "Seats not reclining, not very comfortable. To be told I had to Pay for my tiny bag to check instead of taking on plane. If I took it to the gate it would cost 60 to check at gate. Then to only be offered free water on the flight when I paid a lot for my one way flight. It seemed like a slap in the face to be told frontier is growing so fast and opening in new cities with 120 planes ordered, but they can't offer you a free juice and maybe some pretzels. I always liked frontier mainly because they were based out of Denver, but it feels like money is the only driving factor now. I fly a lot but doubt I'll fly frontier again."
Pros: "The flight attendants were very helpful."
Cons: "Other than paying for the actual ticket, which was NOT cheap (approx. 40% more than getting there AND it was a "red eye" to boot) everything else was an "add on".....pay for "carry on", pay for seat assignment, pay for coffee......everything was extra. On top of this, most of the seats did not recline and had very little padding.........I guess you could pay for reclining seats. Although the Exit seats were empty, you could not sit in them unless you paid for them. My wife's reading light did NOT work.......I guess she didn't pay for the light!!! The flight attendant apologized and said it's been on a work order to fix and offered to provide another seat ONLY for her!!! I'll NEVER fly Frontier again."
Cons: "Frontier made it very clear that it does not value its customers. I arrived a whopping 3.5 hours early to my flight from San Fransisco to Denver. I proceeded through security and my online boarding pass wouldn't scan. I was sent back to the check-in desk where I was met with 4 non-operating kiosks, a vacant check-in counter, and a sign saying they would re-open 2 hours later. What! I was soon joined by many many others who were sent back from security for the same reason. Some people had printout boarding passes that wouldn't scan at security! This was all on a Sunday afternoon, busy busy time for travel. Other complaints that severely impacted my travel experience: 1) Did not send me a flight reminder email or a boarding pass confirmation email. 2) At online check-in, Frontier charged me for my seat. The seat I already paid for! Frontier would not issue my boarding pass until I paid for my seat. That I already paid for. 3) Frontier charged me $30 for my carry-on. Get a clue Frontier! 4) The seats did not have headrests and the legroom was the smallest ever! I don't know how adult-sized people fly Frontier comfortably. 5) Frontier charges for snacks and drinks on the plane. Nothing is complimentary. Again, get a clue Frontier! I will never fly Frontier again."
Cons: "Our flight was oversold. They bumped 27 people do to a "downgrade" of the flight to a smaller plane. This meant they avoid full compensation do to FAA rules. Got bumped 24 hours because Frontier does not partner with other airlines. Despite never having been given a seat assignment they didn't standby tag my checked luggage and sent it ahead so I had to stay an extra night without a change of clothes, etc. Next day the flight was oversold again and they bumped another 25 people. Every flight this trip left and arrived late. The pilot explained that the baggage handlers were in a contract dispute with management as they were overworked and underpaid. As a result they were also short staffed. Saw many miss connecting flights as a result. I will never fly Frontier again."
Pros: "The desk agents at San Diego airport were helpful, poor people. I can only imagine the headaches they get from trying to fix Frontier's issues satisfactorily. That is about the only positive thing. Frontier's help phone line was ridiculous and when I finally got a person they were non sympathetic to my issues and completely not helpful."
Cons: "Fair warning: never fly Frontier. My flight from San Diego to Denver and then on to Atlanta was bumped the first day because the plane "broke", which would cause me to miss my connector. The airline put me in a hotel, which was fine (even though I had to pay a $200 security deposit that actually accidentally ended up being $400 and I didn't get back for 4 days). That next morning, I got a text saying my 6:15am flight was delayed by more than an hour, so I called Frontier and asked about my connector times. They told me I would have 10 minutes to disembark the plane and make it to the next gate and, if I did not, I would be stuck in the Denver airport for 12 hours. I asked if that was the case would they put me in a hotel.....they said no. I asked if I changed my flight to the next day would they put me in a hotel....they said no because it was my choice to change the flight (as if that is a choice). Thankfully, I know people in San Diego, so I stayed with them that night. Next morning I take an Uber at 4:30am (at the cost of $30+ dollars) to the airport only to find out that the flight was severely delayed again (no text notice this time from the airline). When I say severely, I mean my 6:15am flight was rescheduled to leave at 10:45am. That would, once again, put me missing my connector. I waited in the line with the 50 other passengers to talk to the desk agent for quite a long time. At first, the agent told me that I would have to wait until the next morning again. I then told him my plight and the events I had already been through. He found a route that would take me at 11:35am from San Diego to Denver then have a 2 hour layover, then fly to San Antonio, then finally get to Atlanta at 12:20am. So, that is me arriving at the airport at 5:00am Sunday morning and getting into Atlanta at 12:20am Monday morning.....over 16 hours with the time change. So, I had to take it. Frontiers way of making up for all of this nonsense? They gave me a $100 voucher to use towards future flights. Basically a worthless piece of paper I will never use."
Pros: "Absolutely nothing."
Cons: "Where to begin in this one. To start the flight was delayed for about 10 hours. Life happens delays are inevitable but thy way frontier handled this was absolutely the worse customer service I have ever witnessed For starters after the initial delay the flight was removed from the departure board. Only a single intercom call was made regarding the delay of the flight. After this every passenger was left in the dark. Only by asking other airlines were we able to find our new exit gate and leave time. Tens out that was wrong as well and the frontier employee in staff left as soon as possible and refused to answer questions. I contacted customer support, who belittled me for missing my flight. I was told that the plane had departed at 1245 and that I should have been at the airport an hour before the departure to ensure I was on the plane. During this entire time I was staring at the plane right outside the window. There system had lost track of the plan. After being transferred to a supervisor he spent about 20 minutes trying to figure out where the plane was before he listened to me telling him t was right in front of my eyes. They lost a plane... He then attempted to explain the delay which I already knew more about than him from all of the other passengers pooling our knowledge. The supervisor (id#881311) refused to give me a guarantee or promise that e would provide a way for us to all be informed. As of this point no annocumebts ha been made, the departure board was empty, and all websites stated that we had left an hour ago. However after my phone call in about 10 minutes the website updated to show that we were now delayed until 730. Sill no information was provided in terminal. The entire flight proceeded to go to the ticketing counter in an attempt at some reimbursement for this inconvenience. There was only two frontier employees inside the entire terminal at the time. They had to be badgered for refunds. After hours we were finally given 15 dollars in food coupons... The only reimbursement for this entire debacle. No more information was provided until we boarded the plane around 830. The flight crew provided no reimbursement or sincere apologies and the entire passenger base was treated as if we were the issue. When leaving the aircraft the flight crew was unsure if which baggage claim we would be going to find our luggage so we were directed to three different claims Frontier is a disorganized uncaring and unflinching airline that is only still around by some unknown miracle. They have a 1 star review across the board on all review sites I could find and it was well deserved."
Cons: "Frontier cancelled my flight about a week out. The customer service reps I dealt with were slow and alothough they offered me a $100 voucher, they input my email wrong so they couldn't send it to me. When I tried to rectify this again at the airport with another customer service rep, they tried to send me the voucher by email but I never got it. I was told to call customer service again, but at this point I've spent over $100 in my own time in trying to get the voucher. I wouldn't want to have to fly frontier again anyway."
Cons: "Had to cancel the return flight. was informed by Frontier that it was a forfeit of the trip, it would be noted as a no-show. I have never had that happen with ANY other airline. Frontier advertises itself as a low cost option which just is not true. If you want a seat that isn't in he belly it costs additional fees, even $5.00 for a lousy seat. Unless nothing else is available I will not fly Frontier ever again. I am attempting to get a refund of the federal taxes that applied to my ticket which the airline has NO right to."
Cons: "When we checked in at the start of our flight in Denver we were told the flight was cancelled by a very RUDE attendant at the counter even though the reader board showed it was on time. The Frontier person had absolutely no intention in helping and could really care less. Ended up going to the South West counter and the people were great. Frontier should take a lesson form Frontier about customer service. When I book my next flight I will have to be very desperate to use Frontier because of the way I was treated."
Pros: "Gate agents and flight crews were very nice people."
Cons: "Seats were barely minimum quality, no entertainment systems, no food (not even a little bag of peanuts or pretzels), flights were late, and on the last leg I missed my connection, partly because we were late, but also because there was no ground crew to get the plane to the gate, so we waited over 15 minutes just meters from the dock, and watched the ground crew handle several other planes down the line, during which time my last flight must have taken off. I was rebooked on the next flight to my destination, even mentioning my checked bag, which I hoped would also be placed on the next flight out. That last flight was also delayed in departing, and when I arrived at my destination, my bag did not. I filed a claim, and was told I'd receive an email with a claim # and contact info, and my bag would be delivered to my home the following day. No emai arrived, and no bag arrived. I have filed another claim via the airline's web site, so we'll see what happens. Also, they charge high prices (IMO) for checked bags, carry-on bags (1 personal item is free), and seat selection. Not as economical as it seems at first! I doubt I will ever use this airline again."
Pros: "My husband said that there was a little more room than usual in the seats, in part bc the seats don't have a full size drop down tray. I did appreciate that the seats were comfortable even though they don't tilt back, and since they don't tilt back, it means you don't have the person in front of you tilting all the way back into your space."
Cons: "Frontier is really just another cheap airline that will charge you extra for everything now. It's annoying enough that you have to pay to get a seat assignment and to take a bag (carry on or check) but when the flight attendant said it would cost be $1.99 to get a cup of coffee, that was it for me. I also found the dinky little half trays annoying - there's no way to do anything on them. and since they don't lock, every child on the plane spent the entire trip dropping them down to hear the loud sound they made. Also with the arm rests. Oy. Also, the board of our flight out of Denver was ridiculous. The flight was delayed quite a bit and then Frontier check in person not once but twice announced we would begin boarding only to then realize it wasn't ready yet and shut the doors. It was really weird."
Cons: "First leg of our trip was delayed so we could not make our connection. We were told they could fly us to Denver and catch other flight home 3 days later or completely rebook to the next closest city. (They do not partner with anyone so you are stuck with their flights) Which we then needed to book a hotel, cab fares to the megabus station, then cab fares back to our original destination. Once arriving, and even though we checked in hours before our flight, our baggage was missing along with about 10 other passengers. Frontier had no one at their baggage service when we arrived. So I had the drive 2 hours back the next day. Called the help line. The person was rude and began getting loud with me, even though they are the ones that lost our bags. 90% of all the customer service people we encountered were extremely rude and would not help. Nor were they very accommodating for all their mess ups. For all our troubles, the rude "customer service" people, and out additional hundreds of dollars; Frontier sent us a coupon for a whooping $50 to use on their airline. No thanks, will never fly this airline again."
Cons: "I've always been dedicated to Frontier but am quickly losing hope. They gave our gate away to another flight that was 3 hrs late. While boarding that flight, the gate attendant announced the Captain was on the wrong plane so passengers deplaned and started over. Our gate changed eventually. When arriving, our gate wasn't ready, and the crew had difficulty pulling in. We had a 2 hour delay with 40 minutes waiting for our baggage. Very poor communication. We found out more info on line than at gate. This was coming home. My story getting to Chicago on Frontier was as bad if not worse. Many other stories were being shared as well. Sad to see an airline that fought so hard to survive treat their loyal customers like this."
Cons: "Told at the checkin desk it's $35 per person to "confirm our seats" -- two in the exit row as all that remained. Why? I paid $250 per person to confirm I wanted on the aircraft. I showed up 1.5 hours early to check in. Also told at the desk it's $40 per checked bag ($45 per carry on!). So when I get to the airport I'm forced to pay $150 more, just to fly to my destination. Credit card only. The lady checking in next to me paid me cash so I'd help her pay her extra fees. Not how to treat your customers. That's what I call a scam. If all this was in the small print, I missed it, and it was tough to find, having booked through Kayak. Won't be duped again. Goodbye, Frontier."
Cons: "I lost my bag on a direct flight from Denver to Austin. Once Frontier lost my bag, a representative gave me a claim number and a number to call for inquiries and a status update. I called the lost baggage claim department several times and not once did they answer my call. I had to leave a few voice mails to an automated system. Finally, someone after 12 hours from leaving my initial voicemail called me back to let me know that my bag was found and would be delivered to the my friend's address. The bag was not delivered to my friend's house until 1:30am the following night, which was 36 hours after my flight had landed in Denver from Austin. Frontier also said that they would refund me the $40, but that they happened either. Frontier has very low air fares, but I now know that is in fact very deceiving and ultimately not in fact true. Asking customers to pay $40 both ways to check a bag is not worth it if they can't even safely transport a bag on a direct flight."
Pros: "The only thing to praise was the smooth take-off and landing."
Cons: "This airline is deceptive from the get go. Their seemingly "low fares" are quickly offset by their outrageous fees for baggage and carry-ons and everything else. $35 to $40 for a carry-on, or checked baggage, and even if you pay the money to bring a carry-on, there is an additional $40 fee to store it in the overhead bin! Another catch is if you do not pay for all these fees before arriving at the airport, Frontier may charge you $60 at the airport. None of these charges are evident when initially booking the flight online but only when checking in. I called the airline to voice my disbelief over these fees and was treated very coldly and was told that Frontier is an "a la carte" airline. On the ground, my flight was almost an hour late though the reader board continually boasted of the flight being "on time." (My wife and I barely made our connecting flight in Denver). Ground crew in Seattle were not personable in the least. Many folks around us were equally put off by all the up-charges they were being told about. On board you will discover the seats are hard plastic with little cushioning and do not even recline. Forget about wi-fi or charging your phone or laptop. Non-alcoholic drinks $2. I jokingly asked if I put my coat in the overhead, would be charged $40? Crew member did not appreciate the humor. Everyone else did. Perhaps if you are a college student traveling with a small backpack (i.e, a "personal item") and don't care about comfort to save a buck, you might be happy with Frontier, However, for the rest of us, this kind outfit is a joke. I will never use recommend much less us this airline again. Do yourself a favor and book your next flight on a reputable airline."
Cons: "Flight was delayed. I got 6 different emails with 6 different times. I called the frontier phone number to change to a different later flight. While they were willing to do so , I was told if ours did get cancelled we would be put on that flight probably anyway. I was told that staying with that flight I would be compensated with a voucher. I told him the gate agents said they didn't do vouchers. He insisted that they were going to die to the great inconvenience. We finally departed after a 3+ hour delay. Sure enough, NO vouchers, just a "sorry for the delay" as we got off the plane when our flight was done."
Pros: "roomy-ish seats for a domestic flight, however when the folks in front reclined, I could not use my tray table..."
Cons: "When you go to check in and choose your seats, each seat has a dollar amount...I thought I already paid for my ticket!! What they don't explain is that you can check in at the airport and get your seat assignment (without paying extra) and leave it to chance, or pay for a seat reservation in advance. Water was free...that's it. You could buy "snacks" with a credit card only. We sat on the tarmac for 1/2 hour waiting for another flight to leave...this airline company feels new, like they are "flying by the seat of their pants"...in the long run, I paid the same amount as a more well known carrier, so I don't see the benefit to their "spare" and "more affordable" approach."
Pros: "Non its terrible! There's mosquito on the plane. Its hot. Seats cannot be inclined at all. And its dirty. There are drunk weird people too that the security doesnt seemed to care."
Cons: "It was late! And its ok for planes to be late it happens but this airline company is horrible. They informed as too late via email that its going to be delayed that i decided to take it easy for a while its going to be 2hrs delayed from 10pm was moved to 12:08. But then when i called them they said to come in early anyway coz it might change. What the heck! What if i took a nap since they informed people its going to be 2 hrs delayed from normal sched and then i miss my flight??? Just for them to say just come in early anyway they're just too unprofessional and horrible. Il never fly here again."
Pros: "The crew was very friendly and the plane for the most part was clean."
Cons: "This is a very stripped down way to travel. Expect to be nickeled and dimed for everything. Carry on ran me $40. However, they don't check if you actually paid the carry on fee and put your things in the overhead compartment. I watched people putting the backpacks and other items up there (and they did not pay). Additionally, nothing is for free on board- food and drinks will cost you (even a soda). The worst was not realizing you are assigned a seat (free), I got the middle seat (yay)! If you want to check in and select a seat, it will cost you $9 to $45 for any seat (they also do not recline)... Just crazy! My trip ended up costing me the same amount as a Virgin America ticket I passed up because it was too expensive."
Cons: "They charge more to carry-on than to check. By the time they made that clear, it was too late to check and they just threatened to raise it from $40 to $60 if I didn't act quickly. Everyone involved—from the gate attendant to customer service—has an impatient, condescending response about how these policy was made clear at the time of purchase. They are obviously very well practiced at explaining their ostensibly clear policies to throngs of ignorant masses who somehow didn't understand them when they purchased their ticket. In fact, their speech is so well rehearsed that you'd almost—almost!—start to question if they have actually made their baggage policies as clear as they think."
Pros: "The Staff was friendly"
Cons: "the flight was only cheaper until you had to either check a bag or pay to carry on! Pay to drink a soda or anything! The seats are the most stripped down uncomfortable airline seats I have ever experienced. After all the add on costs, there is no value in the cramped, crowded, uncomfortable flight. Also, on every flight at least half of the passengers were not aware of the baggage policy until it was too late to check it for less money and had to pay extra to carry on. To top it off, we had to change gates at the last minute, resulting in having to go out of the Domestic terminal and sent us all back through the check in!!! We should have at least been able to fly through the pre check if not rerouted us through another way that did not require the total shoes off, open bags, metal detection all over again!!!"
Cons: "On 4/27/16 Frontier sent a text alert that flight 291 was delayed until 21:40. They never sent a text alert or email to passengers that the flight was cancelled. I was notified by Kayak that the flight was cancelled. When I called Frontier to inquire if the flight was delayed or cancelled I was placed on hold a few times. Eventually the representative stated the flight had been cancelled due to a storm. By this time I arrived at the airport & spoke with Frontier representative who stated the flight was cancelled due to a mechanical issue. Later that night I called Frontier to request an email stating the flight had been cancelled (business reason) & was informed they couldn't do that."
Pros: "Crew was great flight was good"
Cons: "When I booked the ticket it was 317. When I went to check in on the website it told me I could only bring a carry on if it fit under seat and had to pay for overhead storage which was MORE expensive than checking in belly of plane which is what I had to do because I had a Small what used to be a carry on bag...THEN I went to pick a seat and I could ONLY pick a seat I HAD to pay for!....so my "economy" fare cost me an extra 77.00 ONE WAY!....I will not be flying your airline again. Had I know about the MANYextra expenses You really should be more upfront and transparent with the ACTUAL fees to fly Frontier"
Cons: "Your check in on line is too confusing. Too much advertising mixed in with the check in process. Your food and beverage service SUCKS. No snacks or drinks unless you pay. Prices are rediculas for a drink. One little bag of peanuts or crackers and a soda is not too much to ask. We already pay too much for the ticket and luggage fees now we have to pay for a snack and drink. This may be my last frontier flight. And when are you going to get a better boarding system so I don't have to crawl across two people to get to my seat??"
Pros: "Cheap fare"
Cons: "The remodeled interior puts the seats closer together from front to back and don't recline. That also limits the size of the tray table, which is tiny. Even as a tiny, short person, it was uncomfortable. For anyone of normal stature it would be torture. Paying for a "better" seat appears to provide very little if any added benefit, just keeps your party together. There is no entertainment, movies, music, or wifi so bring your battery pack charger. There is only expensive junk food to eat. My only option on my coast to coast flight was a red eye. So you arrived just wiped out. So if you do this to save money, in my overall assessment, it's just not worth it. I'll never do it again."
Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."
Airlines flying from Jamaica to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jamaica to Colorado
Masks required on board, masks provided on flights from Jamaica to Colorado
Social distancing seating
Middle seats unavailable to book on flights from Jamaica to Colorado
Testing for antibodies, testing for symptoms for flights from Jamaica to Colorado
Waiving of change fees. Search flexible flights from Jamaica to Colorado