Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Mazatlán
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Scores according to KAYAK customer reviews
Pros: "Super nice!!"
Cons: "Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos"
Pros: "I was very comfortable."
Cons: "Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions."
Pros: "these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff..."
Cons: "Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City."
Cons: "Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake"
Cons: "Mexico City airport is a disaster, taking off!!!"
Cons: "Old Plane, My seat control had an error message, service could improve a lot it was a first class ticket and I had no service at all... I had just ONE DRINK during all the flight. Flight attendants were MIA the whole time. Food service was regular. I am completely disappointed of Aeromexico"
Cons: "Nothing .. everything was perfect . Flight was super on time, staff was friendly and courteous."
Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."
Pros: "The seats were a bit cramped, and didn't recline much, but they were okay. The attendants were nice."
Cons: "The lunch/dinner was kinda lame, but most airlines give you nothing these days, and the booze was free, and they gave you two rounds, so it was better than most."
Pros: "The services and the comfort"
Cons: "Everything its good"
Pros: "Todo estuvo excelente"
Cons: "Llego más temprano de lo que tenía que llegar"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Pros: "we arrived"
Cons: "lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service."
Pros: "I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!"
Cons: "Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady."
Cons: "Our flight was cancelled and your service sent a vague email which didn’t even hit my inbox - please in the future write the name of the destination in the “your flight has changed” email and possibly call someone to let them know."
Cons: "2.5 HOURS DELAYED"
Cons: "No Wi-Fi"
Cons: "I needed assistance and it was kindly provided"
Pros: "Good flight"
Cons: "It was going to be a 45 mins delay, turned out to be 1 1/2hrs"
Cons: "They didn't make announcements at the gate, no last call for boarding, etc. They also changed my departure time out of Lima, which caused me to miss my connection in Mexico City and caused a 5 hour delay."
Cons: "Everything was great"
Cons: "i have a 15 hour layover and was told i would need to collect my bag, but in mexico city they just said it would beon the next flight. praying it is."
Pros: "huatulco airport is small and easy to navigate. only needed to arrive 50 mins before departure even with luggage. the flight was comfortable and less than an hour with a complimentary drink (soft drinks, coffee/tea, alcohol)."
Cons: "Could not choose seats because I could not check I online. Airlines does not allow it."
Cons: "Too many gate changes. They changes gates atleast four times for each flight. And long wait(more than an hour for each flight) at the boarding queue.Even the business class seats were very dirty. No vegetarian food. The TV remote did not work. And there were only 4 movies in the entertainment section and nothing else. No TV series or any other videos. The crew was courteous. That was the only good thing about the flight. Highly disappointed."
Pros: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Cons: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Cons: "Aeromexico truly is the worst airline on the planet. I travel all the time and I am the type of person who never complains. Six months ago when I came to Mexico and my daughter’s fiancé died of a heart attack they gave me the worst service of my life. And now again today they’re completely 100% at fault for me missing my flight. I was seven hours at the airport waiting for the flight and they didn’t post it on the boards. They never put a gate up. Other people also missed the flight. They offered no compensation, they wouldn’t pay for a hotel or a shuttle, absolutely reprehensible. Do not do business with this company"
Cons: "They charge you extra fees for a carry on bag if the people decides it! I flight with the same airline from mx city to denver and they charged nothing while from denver to mx city they charged 25 dollars with the same suitcase! Also delta gives you free basic wifi while this guys charge it extra. Btw they take away all your carry ons amd make you to wait for hours to get them back! They dont have automatized check in so they make you wait for long time in the row."
Pros: "I got to check my baggage for free (full flight) and the crew were all very nice and fluent in English and Spanish."
Cons: "Flight was delayed"
Pros: "Crew was very friendly.. food was really good."
Cons: "Older plane no monitor in the head rest and uncomfortable seats."
Cons: "I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."
Cons: "Delayed made me lose my connection."
Cons: "This was the last time we trust kayak"
Pros: "Good service. Friendly flight crew. Everything went well."
Cons: "I didn't ask but it seemed like there were no food options for people with dietary restrictions, like a simple salad. However, I was surprised they had food in the first place."
Cons: "The seats are very uncomfortable and they need to be replaced I felt pain sitting down the cushion is worn down. had my seat been comfortable I could have rated higher."
Pros: "Aeromexico was great!!"
Cons: "I didn't win the only time y played. Everything was great"
Cons: "Food, entertainment and space"
Pros: "Schedule on time"
Cons: "No me gusto porque todo fue malo la comida, la atención sobre todo en el aeropuerto muy desorganizado y las personas que trabajan en Aeromexico extremadamente groseros"
Cons: "Lin time in the Mexico's city airport."
Pros: "Overall very time efficient. I felt like they worked together well as a team."
Cons: "None of the audio ports worked for the 1 in flight movie they showed. They let the entire cabin watching in silence."
Pros: "No hubo ningún inconveniente fue plasentero el viaje gracias"
Pros: "Convenience Service"
Pros: "Service, media access. Crew was very kind and friendly. Boarding was well organized by row number."
Cons: "It was a bit too hot during the flight even though I used the overhead fan. Other than that, it was a pleasant ride. Thank you!"
Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"
Pros: "I like how they allow people to line up boarding in zones."
Cons: "Food and beverage service sub-par."
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Cons: "Feed me"
Pros: "The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer."
Cons: "The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion."
Pros: "Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!"
Cons: "101% satisfied with the flight! No issues!"
Cons: "That particular plane seemed old and interior worn."
Cons: "The plane to Guatemala was the worst plane I've got in on"
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Pros: "It was on time!"
Pros: "Great crew"
Cons: "Stop sending rental car emails with cheap prices and then I try to reserve a car and the price is doubled"
Cons: "on time departure"
Pros: "Plane was new"
Cons: "Extremely cramped, surly flight attendants, and terrible food."
Pros: "Crew was great"
Cons: "Side seats suck"
Pros: "The entertainment system is pretty cool and complete. There seems to be more room on coach."
Cons: "The usb charger for my seat didn't work. The power cord kept falling off."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "On time, kind crew"
Cons: "Bigger seats"
Pros: "Phoenix based First Class flight attendant Kathleen Brown was very positive and called me by name...gave her an “above and beyond” voucher."
Cons: "No electrical outlets at seat."
Pros: "Flight was pleasant. Good leg room."
Cons: "Entertainment touch system did not work. Glad I brought my own, otherwise would not have had any. ☹️"
Cons: "I did not make it there."
Pros: "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
Cons: "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."
Pros: "Convenient flight from DRO to Dallas."
Cons: "Going to aircraft by bus in the cold with long wait for bus departure"
Cons: "The A319 outfitted in this way is to freaking tight!!! There is not even close to enough leg room for an average sized American male. I'm no taller than six foot and not overweight. You must fix this issue. I will look for other carriers whenever possible."
Pros: "Nice staff"
Cons: "Checking in was so in-efficient. We had to visit the machine and 3 desks to be able to check-in. The entertainment screens on the planes were so unresponsive that it was a feat of patience to be able to choose anything."
Pros: "Captain kept everyone in the loop about the problems."
Cons: "Flight was late."
Cons: "The gates closed early and I missed this flight! Horrible service, never flying American again."
Pros: "New plane, all kinds of entertainment choices including new movies, great flight crew, smooth flight."
Cons: "American check in software was down when we got to the airport. Created a very large line. Did not delay boarding, even though passengers still had to go through customs before reaching the departure gates. Had a bit of jog to make sure I was able to get on the plane."
Pros: "Crew was helpful and nice."
Cons: "Plane and seats were a little outdated."
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Pros: "Accommodation of letting me and my kids sit together."
Cons: "Pretty astonishing that a 8 hour flight would be on a 757 outdated plane with no entertainment and standard economy seats. The plane still had ashtrays and no internet connectivity. For over $1000/ticket I was extremely disappointed with the quality. Extremely cramped and uncomfortable. Will not be flying with American Airlines again and I suggest you do the same."
Cons: "No wifi, no personal TVs"
Pros: "Plane was on time, everything proceeded like clockwork."
Cons: "Paying for luggage or food."
Pros: "This wasn't a British Airlines flight! We ended up being on a crappy, ancient American Airlines flight instead of the BA flight we had booked. It is very duplicitous to purchase a ticket for an airline with a great reputation and end up on a genuinely lousy flight on a totally different airline (especially one like American, that I would never book!)."
Pros: "The food was actually really good and not just by airline standards. The entertainment choices were excellent and by the time i finished viewing " the comedisn" and 12 years a slave", the pilot was descending inyo Heathrow.."
Cons: "The aisles are very narrow with the food carts constantly banging into my arm as I was seated in an aisle seat. . One of the 2 nearby bathrooms was out of order, which led to a rather long line awaiting to use same."
Pros: "New aircraft, very comfortable"
Cons: "The Flight Attendants were HORRIBLE. They were rude and dismissive to all passengers, One in particular (Suzette) actually made a passenger sitting next to me cry. I was embarrassed to be an American. It was a nightmare of a flight because of the flight attendants."
Pros: "Friendly staff"
Cons: "Delay taking off"
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Cons: "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
Cons: "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."
Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"
Pros: "Quick and able to switch to an earlier flight"
Cons: "Had to pay $75 to change flight"
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "No entertainment"
Pros: "A great ride."
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Cons: "Terrible customer service, multiple flight cancellations"
Cons: "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"
Pros: "We made it there"
Cons: "Sitting on the runway for 3 hours and nothing to drink and no one told you for 2 hours what was going on. Then to get to São Paulo stood in line because I was at NYC airport for 14 hours. So I missed the other flights. And the help I got was worthless."
Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
Pros: "Terrible! Terrible signage, terrible treatment, terrible organization!"
Cons: "Customer service."
Cons: "The social distancing was completely random. I had two girls sitting next to me meanwhile there were entire rows of seats completely open. Totally unnecessary!"
Cons: "Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable"
Pros: "Crew was nice"
Cons: "Lots of turbulence"
Pros: "Need remplace the seats and need more space"
Pros: "The flight was mostly empty"
Cons: "The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant."
Cons: "Free snacks and beverages"
Pros: "Temperature was reasonably ok."
Cons: "Seats were very uncomfortable. Didn’t recline. No movies were available."
Pros: "How punctual they were!"
Cons: "If the air conditioner was better."
Pros: "great crew"
Cons: "more comfortable seats"
Pros: "Crew was amazing and on time."
Cons: "Seats are a little hard no cushion"
Pros: "It was awful"
Cons: "The airline needs to change and advance it was awful uncomfortable and miserable"
Cons: "No water on any flight. Terrible customer service. Will never fly with them again."
Cons: "I arrived at the airport on time, I had Mobil check in, went to boarding, waited for my turn. after an hour, my docs were check. then I found out that I had lost my coding form. I was directed to immigration to get a replacing form. On my way back, the tripulation didn't let me inn. I was 15 min. b"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Cons: "Volaris only offers snacks for sale. I wish they also offered the sandwiches they show on their menu"
Pros: "Boarding was fast."
Cons: "Flight was delayed."
Pros: "Flight attendants very helpful with luggage"
Cons: "Flight times changed. If I had not logged into email I would not have realized my flight actually left 45 minutes earlier"
Pros: "This was an on time flight"
Cons: "The seats are not confortable"
Pros: "Flight value."
Cons: "The clerk at the ticket counter wanted the passenger to pay for the flight after it was already paid for. They kept telling her it wasn't paid for, even though the funds had been already in pending status. It took a different clerk to realize the mistake. Something tells me wanted to scam her."
Pros: "The crew"
Cons: "Baggage limits"
Pros: "Right on time. No frills. What you want in a 70 dollar flight"
Cons: "All good."
Pros: "How fast the actual flight was."
Cons: "The accuracy of the departure information."
Pros: "Nothing to like."
Cons: "Everything could be better."
Pros: "On time-efficient"
Cons: "Very bumpy flight"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "La organización para salir en tiempo"
Cons: "Yo viajo seguido por esta aerolínea y por otras también. Y desde hace no mucho tiempo veo que ya no es posible seleccionar tu asiento sin costo ni siquiera cuando el check in está abierto. Esto se me hace ya una exageración de querer obtener utilidades de todo. Es un absurdo, pues todos nos vamos a ir y es una causa de molestia y que me haría pensar a mi y otros muchos en no comprar más con ustedes. Entiendo que quien quiera asegurar su asiento desde mucho tiempo antes pague por este servicio. Pero no al momento de abrir el vuelo. A veces viajamos acompañados y resulta imposible sentarse juntos. En mi opinión y de muchos amigos que viajamos con ustedes esto nos tiene en desagrado y ocasiona que adentro del avión andemos cambiando lugares y retrasar los despegues."
Pros: "Friendly crew"
Cons: "Boarding pass options and instructions confusing, I finally decided to get the boarding pass at Volaris airport counter instead.... I was charged another fee for the process."
Cons: "Checking bag process. Flight crew was rude and short."
Pros: "That you guys sold our seats and still in Tijuana for another flight"
Cons: "Same as above"
Cons: "5 hr delay"
Pros: "The movie selection."
Cons: "This was probably one of the worst flights I’ve ever had to deal with, the plane was 3 hours late causing me to miss my connection and having to buy a completely new flight. I’m very very displeased and they didn’t offer to help anyone get to gates with connections or for vouchers or refunds."
Cons: "I understand this is a cheap airline. However their flow to measure every bag is terrible. Each passenger with a carry on has to line up to get a sticker. Then a second line to board the plane. It was schedule to leave 7.09 am departed at 8 am. I really do not like this airline but was the only available option"
Cons: "Seats are large but hard Sell food. Nothing free."
Cons: "No TSA Pre Dirty plane Rude staff"
Pros: "Both ways the trip was good. Fast service on Bajío Airport and back to Tijuana. Wait time was as expected on normal basis but fast service on checking in and out."
Cons: "Like every airport they over charge on snacks and food"
Pros: "On time"
Cons: "All the mosquitos that entered the plane upon boarding."
Pros: "On time, arrived early, good price, good service"
Cons: "Got to Acapulco too early in the morning to check in the hotel"
Pros: "On time"
Cons: ", change in departure time, hurried boarding, crew with long facesrude kids all over"
Pros: "Everything was ok."
Cons: "Volaris is now weighting handcarry bags at the gate and charging if it is more than 10 Kilograms. Mine was ok. But a new rule enforced when boarding. Several passenger had to stop, weight and pay. Another bad thing on Volaris."
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "Nothing nothing"
Cons: "They sold my ticket to someone else even though we were in line for 3:1/2 hrs no explenation just ignorance and they dont care i will be filling a complain with consumer rights its just not right why should they get away with corruption"
Cons: "Nos mandaron a una terminal alterna, tuvimos que llegar a ella en un autobús, complicado el movimiento con niños."
Pros: "On time."
Airlines flying from Colorado to Mazatlán have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Mazatlán
Masks required on board, masks provided on flights from Colorado to Mazatlán
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Mazatlán
Testing for antibodies, testing for symptoms for flights from Colorado to Mazatlán
Waiving of change fees. Search flexible flights from Colorado to Mazatlán