Due to an issue with our plane we missed our connecting flight. We had to choose to stay in a hotel or receive two 15$ vouchers for food… we chose the food as we had an early departure time and it was already past midnight. Then we couldn’t use the vouchers anywhere in the airport due to the fact that they wouldn’t take them unless they were printed … all in all we missed a half day of our very short vacation …. I understand things happen it just felt very like no one we talked cared that we missed our flight they didn’t help us in any way until begged…. Very hard night in an airport ….
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
Staff was great No menu for food in between meals
Pros: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "Flight was above average, on time"
Cons: "Nothing really. It was a short flight"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "The girls were sweet as usual!"
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Cons: "Very slow plane turnover."
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Pros: "We landed"
Cons: "No drinks served , could not leave our seats , 2 hr flight turned into 3 hrs"
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Pros: "Crew worked incredible well with all the passengers that lost connection flights."
Cons: "Same thing, flight was delayed about three hours."
Cons: "The seats are very small even for a petite person."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "Very professional and courteous"
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Cons: "Super delayed. Sat on runway for 2.5 hours"
Cons: "No food or beverage service"
Pros: "Friendly crew. Boarded quickly. Gave good updates on what was going on."
Cons: "Prefer Pepsi products. Wi-Fi should be free."
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Flight crew was very personable; cheerful and courteous."
Pros: "Crew was pleasant and helpful"
Cons: "In flight internet didn't work at all Seats were incredibly tight"
Cons: "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
Pros: "Everything about my trip was exceptional!"
Pros: "Everything was how should be"
Cons: "I like how you are now."
Pros: "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
Cons: "Absolutely nothing! Great flight"
Pros: "Crew very friendly."
Cons: "I could not get wifi. Had it from GCM to SAV with no problems."
Pros: "We landed Friendly crew"
Cons: "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"
Pros: "Seats were comfortable enough to sleep for a few hours"
Cons: "The ac in cabin could have been a lot colder"
Pros: "Everything was excellent"
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Cons: "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
Cons: "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
Cons: "Customer service. Not losing my bag"
Pros: "Easy access and commute"
Pros: "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
Cons: "Why did you remove T-Mobile!?? It was the best, bring it back"
Cons: "Requested special meal online. When meal time came they said they never got the request. Wasnt able to eat. They should keep special meals on the plan in case this happens s"
Cons: "Asked for ginger ale, was not given one"
Pros: "direct flight"
Cons: "OLLLLLLLLD AIRPLANES"
Pros: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
Pros: "Flight attendants"
Cons: "Late flight"
Pros: "Good food onboard and very comfortable seats"
Cons: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Cons: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Cons: "There planes are just to tight and the seats are incredibly uncomfortable."
Pros: "Flight crew was great and made the flight that more memoriable ."
Pros: "Roomy, Helpful crew. Good food. I liked the yogurt/ granola / dry fruits for breakfast (something I can eat at 2:00am) . Landed early. Great flight all around"
Cons: "New cheap fare is honestly offensive trash."
Pros: "The amount of legroom is insane. Super comfortable flight, very nice staff."
Cons: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Pros: "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
Cons: "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."
Pros: "This was great!"
Cons: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Pros: "American Airlines was great!"
Cons: "Finnair changed my flight to American Airlines (which I don't mind) but never notified me and made me go through hoops to get the changed record indicator."
Pros: "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
Cons: "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Cons: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Cons: "Worst seats ever. Very delayed. No entertainment"
Pros: "Very cold flight. Sat on tarmac for a long time before leaving"
Cons: "Freezing and late"
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Pros: "Service was good"
Cons: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Cons: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "Out would be helpful if there was a visual cure at boarding of what group is "now boarding". It's not always possible too hear over the noise. You also might as well tell group 3 and 4 passengers to check luggage in advance to encourage an on time gate departure."
Pros: "Flight was early both ways. Pleasant experience"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"