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Top 5 airlines serving from South Carolina to The Bahamas
Scores according to KAYAK customer reviews
Pros: "I liked that I had a roomy window seat, then a 400lbs woman sat next to me and I lost all that room. She fell asleep and literally laid all over me, thankfully it was only an hour and a half flight!!"
Pros: "I totally love JetBlue the space between the seats is awesome"
Cons: "I would have loved to have been able to pick my seat with my booking. I am 73 inches tall and I like to be in the aisle seat so I can stretch my legs out."
Cons: "Need more space"
Cons: "Plane arrived too late"
Cons: "Therer were four different planes listed leaving at my gate at one time. I was eventually moved two times to different gates. Outbound flight delayed almost an hour and the terminal was extremely overcrowded. Return flight was delayed almost four hours. No notifications made of delay prior to arriva"
Pros: "Crew was very friendly and seats were comfortable and spacious"
Cons: "We could’ve not been 2 1/2 hours late getting to Minneapolis."
Pros: "The flight crew was very sensitive to the fact that our flight was very delayed and that several passengers would have a right connection to make in DC. That just topped off an already pleasant experience."
Cons: "After sitting 4.5 hours in the Charleston airport - without an asthma attack, I walked down a gangway to the airplane which just wreaked of mildew. Standing in it waiting for everyone to board caused a severe asthma attack after boarding. A real shame. I suspect I’m not the only one affected."
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Everything was fine"
Pros: "The crew was spectacular"
Cons: "The sound didn't work for my tv"
Cons: "Delayed by 30 minutes but handled well"
Pros: "leg room"
Cons: "staff not telling the truth to the passengers"
Pros: "On time and the comfort of legs room"
Cons: "THE TWO SCREAMING KIDS THAT SAT BEHIND AND ACROSS FROM ME. THE MOTHER DID NOTHING ABOUT IT AND THE FATHER DID LESS. WHY CAN'T THESE RUG RATS FLY ON A FRIGGIN' PLANE WITH JUST SCREAMING KIDS? JUST A SUGGESTION FOR YOU SUGGESTION BOX. OTHER THAN THAT, THE FLIGHT WAS FINE."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Cons: "Flight was 3 hrs delayed then the boarded the plan that was cancelled onto ours which took another hour."
Pros: "Plenty of leg room."
Cons: "Security was somewhat disorganized."
Pros: "Leg room was ok. The snacks were better than average, the plane was clean and modern and we arrived on schedule."
Cons: "My entertainment system was not working, flight was delayed for 1 hour"
Pros: "Great service, comfortable plane"
Cons: "Lousy seay selection, even for mosaic customer"
Pros: "Great crew"
Cons: "Flight delayed several times with little help at check in. One desk person for too many people."
Pros: "quick, easy, nice staff"
Pros: "TV selection was amazing!!!!"
Cons: "Nothing, it was great"
Cons: "Our gate was changed several times, causing us to miss our initial non stop flight out of Boston. We were moved to the international terminal and had to wait over an hour to get through security because they were understaffed. We finally got through security as the doors of our plane were closing. Upon reaching our assigned gate, we were told it had changed. We received one email less than a half hour before boarding of the change but since we were in line for security, did not see it. Our rebooked flight was delayed which meant we wouldn't make our connecting flight in DC. We went to Ft Lauderdale instead and sat near our gate until boarding time. At this point we we were informed of yet another gate change as boarding was supposed to start, however there were no announcements made. Our 2.5 hour non stop flight turned into an over 12 hour travel day"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "Everything smooth, and clean."
Cons: "Where do I start: our 7:00am flight never made it out of Charleston and we missed our 2:15 connecting flight to Martinique. After paying $300 worth of rebooking fees and an additional $150 on a hotel room we finally flew to JFK and made it to Martinique where we enjoyed a 2 day vacation. So unfortunate, this extremely delayed flight by JetBlue cost us a lot of money, time, etc."
Pros: "Best airline"
Pros: "Flight departed and arrived on time, Jetblue staff were very friendly and nice plane was clean!"
Pros: "Flight left on time and actually arrived early."
Cons: "Didn’t have free WiFi on flight"
Pros: "I've a commuter each week by plane since July, and have had an excellent experience with JetBlue. Much more reliable than any other airline I've had experience with."
Pros: "The ground staff and the crew on the plane was fabulous"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Cons: "Flight was cancelled had to sleep at jfk for over 10 hours until new flight"
Pros: "On time"
Pros: "Everything was smooth overall. Very spacious for being in coach and staff was friendly."
Cons: "I was traveling alone with my 1 year old. They called those traveling with young children so I started gathering my stroller and diaper bag. Before I even made it to the boarding entrance the next group was called. I had to rush with my daughter to check the stroller and get on the plane while others were loading in too."
Pros: "Lost baggage but it was delivery to hotel less than 2 hrs. Not so bad"
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Pros: "Professional and genuine people who reflect the good in life."
Pros: "more leg space liked loading from the back to the front of the plane."
Cons: "late departure."
Pros: "The people were very kind and constantly available."
Cons: "Angela, not having room for my carry on under my seat even though it's a book bag that always fits otherwise. Also, Angela. Angela sucks"
Pros: "Free in flight wifi is great. Crews are very friendl"
Cons: "Flight was delayed 3.5 hours. JetBlue did provide $75 voucher but a delay of this magnitude was a major inconvenience. JetBlue poorly communicated the situation."
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Cons: "Significant delay of departure."
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "Crew was nice"
Cons: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "Very pleasant crew. Very helpful And always smiling"
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Pros: "Boarded nearly on time - doesn't always happen"
Cons: "As usual, someone boarding the plane before I did had jammed my overhead compartment with their carry on luggage."
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Pros: "Delta as always top notch!"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Pros: "All ok"
Pros: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Cons: "No leg rest"
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Pros: "Flight attendants"
Cons: "No chicken sandwich."
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Pros: "I got home"
Cons: "Seats were tiny as hell"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Short flight."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "New schedule"
Cons: "Missed connection die to delay by lightning. Rescefuled and put us up overnite but had comfort tickets and had to fly coach and seated separately."
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Pros: "Short, straight-forward flight."
Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Pros: "Staff were great.. landed smoothly"
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "I liked everything."
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
Pros: "First flight I have ever flown that offered free beverages of all kinds. Food wasn't too bad. Entertainment choices were outstanding. Pilot was like a tour guide."
Cons: "Cramped space for 14 hours. Some crew were somewhat grumpy and seemed rushed, even though we had plenty of time."
Pros: "Landed safely"
Cons: "Last row of a cramped 18 row plane with seats that did not recline!"
Pros: "No drink because didn’t open de bottle. No one care about it."
Cons: "number of seat. too back"
Pros: "Good food"
Cons: "Departure delayed over an hour for technical problems."
Pros: "The crew was very good"
Pros: "Even on a short flight, food was provided."
Cons: "Waiting area before boarding was too crowded."
Pros: "Timing of the flights was great!"
Cons: "Entertainment!! No individual TV, no Wifi, no outlet to charge our phones. The common TV (for every 4 rows) played something for 4hrs. And then nothing for the 4 hours left! Was bored to death!"
Pros: "The crew was friendly, the seat was comfortable. This was a night flight, so I would have loved if they turned off the lights during the flight so I could sleep."
Cons: "The flight got delayed for 6 hours and we didn't get any compensation for that. The crew was not friendly"
Pros: "It was a comfortable satisfying flight"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Pros: "inflight entertainment"
Pros: "Wonderful service, and also gave me a upgrade"
Cons: "Thank you for the trip"
Pros: "Free alcoholic beverage."
Cons: "Seats were really uncomfortable and the seats would not recline at all so we were stuck sitting up straight the whole time."
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Pros: "diferente a otras aerolineas, nada, no ofrecen nada mas distinto."
Cons: "todo, mejor atencion por parte de la tripulacion de cabina, mejor comida, avion muy frio, pudieron dar frasadas. aviones sin pantallas personalizadas o mejor entretenimiento a pesar de ser vuelo internacional. deberia costar menos los pasajes para ofrecer un servicio muy muy muy basico"
Cons: "the connection was short the flight dropped me off on the tarmac never again will I go Copa"
Pros: "Same as above."
Pros: "that 2 people didnt show up and was able to spread out and sit in a different seat."
Cons: "that they ran out of food by the middle of the plane. I was only offered food I was allergic to."
Cons: "Can't take"
Cons: "The in flight entertainment selection was small, could have been bigger"
Cons: "Food could be better."
Cons: "Last time flying with copa airlines"
Cons: "One bathroom was dirty since the beggining of the flight and could not be used."
Cons: "Never buy the flight insurance.. we bought it to keep our trip open ended and upon visiting an office in columbia they told us that the only time flight insurance comes in handy is if you are in a car accident or stabbed (verbatim) or something the like. We ended up only using half of the leg of the flight and had to book a new one to the same destination."
Pros: "But... when I purchased a tkt online. For some reason the name on last ticket I purchased was on the next COPA ticket. A 300.00 purchase. Because COPA does not change ticket holders names it was a total loss. I bought the ticket for a student in Cali to come and meet me in Panama City I couldn't afford to buy a second ticket so Victor stayed home. Every other Airline charges a minimal fee to make changes on a ticket so now there is a credit at Copa Airlines for a person that will never ever use it.... such a waste of time and money. Barb Langman from Lafleche Saskatchewan Canada"
Pros: "The stewardess gave us a row of seats after noting that my husband and I were in two separate rows."
Pros: "old plans seats are not comfortable no power for charging, small business class yet they ran out of a food.. copa airline lounge at Panama city is a zoo no place to seat and people were setting on the floor. useless."
Pros: "They give a nice snack"
Cons: "Flight delayed"
Pros: "Same all the crew were just on point."
Pros: "La Atencion a los pasajeros"
Cons: "Es espacio para dormir"
Pros: "The people were friendly and professional. Everything was as expected. The ticket cost was about 200.00 more dollars than the other discount carriers but they did not include any baggage. When I compared apples to apples and looked at the 2 bags I wanted to check the price was within 20 dollars ant the Copa flight was at a better time. The Copa flights had food service and the meal was good, chicken and pasta. Would it have been worth 10.00 at the airport? Yes it would have been. 1 meal each way would more than make up the difference. All in all the flight worked out to be at a better time with friendlier service and an equal or better value for my total cost. The flights were on time. Nicely done."
Cons: "almost everything time plane no space long flying time long lines"
Cons: "About 25 people got stranded in panama because copa air lines "overbooked" the flight from panama to el salvador. We were on standby. Why i dont know i purchased my ticket more than 2 months ahead. ."
Cons: "The food. They only had chicken in first class Not much where to choose"
Pros: "Good service and friendly crew"
Cons: "The 5 hours layover in Panama was way too long"
Cons: "Seating is to cramped."
Pros: "Fast boarding"
Cons: "The snack/breakfast"
Pros: "The crew was super nice"
Cons: "Again, international flight, cold, no blankets offered. No wifi or charging stations."
Pros: "Connecting flight with a meal!"
Pros: "The attentiveness"
Cons: "Leg space"
Pros: "The electricity went out at the airport in Panama which caused cancellations and delays. Copa did not handle the situation well. They did not put extra staff to deal with all the people who missed their flights. It was a total mess. I had to wait hours to get a new flight."
Pros: "Pilot was magnificent."
Cons: "Seats werent reclinable.Empanada was great but not compaied to the previous rice and chiken."
Pros: "Kidness of flight attendants Both flights on time"
Cons: "They should improve the entertainment on board. Most of the airlines have installed screen on the back of every seat and have internet access."
Pros: "Copa was great! Was way more then my expectations . We would definitely be flying with them again"
Cons: "Everything was great"
Pros: "The crew was polite, funny and social"
Cons: "maybe just a little more space in between the seats."
Cons: "One hour ddelay no piñots"
Pros: "Everything was great accept"
Cons: "NO WIFI, MAKES NO SENSE. if you love Internet access while you fly Copa isn't the airline for you."
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "I almost lost my coincidence with the other flight"
Pros: "They held the flight for us."
Cons: "Something to eat"
Pros: "On time, only one gate change!"
Cons: "Cheaper. Ran out of food on the incoming flight. Should have planned better"
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "I liked absolutely nothing about my flight to Richmond."
Pros: "In first class, what’s not to love"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Cons: "It was hot"
Pros: "Flight crew was ok."
Cons: "Bag check was $30, "self service", then directed to wrong line to drop. Flight delayed 3 times and an hour and a half. Jam packed plane. Pay for seats. This is discount airline tactics, not a strategy/market American Airlines presents itself as. Why pay premium if, in the end, they are no different?"
Cons: "Wifi didn’t work."
Cons: "The seating was not good middle seat I like windows"
Pros: "Even in economy, the seats were actually OK (room + comfort)"
Cons: "LATE. Fortunately because BOTH flights were late, no problems with connecting."
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Pros: "Early arrival and ease to sit down"
Cons: "Better snacks and"
Pros: "Everything was very smooth and pleasant overall."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Cons: "Asked for ginger ale, was not given one"
Pros: "On time flight"
Cons: "Crampy space."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "Worst experience. Crew members did not show up on time which pushed everything 2 hours behind and lost connecting flight. Crew said there was customer service available but no one at airport to help. Will never fly AA again"
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Cons: "I was not given my handicap assistance that I requested."
Cons: "Mechanical problems deejays the flight and I missed my connection. Uncomfortable seats."
Pros: "They were pretty much on time."
Cons: "The Gate Agents give NO information that could be useful. A passenger is at best a Number. I would not want to be non-traveler."
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Pros: "Boarding was efficient"
Cons: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
Pros: "Flight left and arrived on time Crew was very friendly Free movies while in flight is always nice Mobile boarding pass - every airline should have them (but they don't)"
Cons: "Having to pay $35 for a little extra leg room"
Pros: "New equipment. Film choices, crew, complementary beverages"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Pros: "This was great!"
Cons: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Cons: "Poor communication Delays -3 hrs"
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "Seats Wifi Tv Seats again"
Cons: "Crew is so so"
Pros: "The experience was average."
Cons: "While the brakes/ tires issue was not their fault, it's much more helpful to post a 2 hour delay (and surprise us with an earlier boarding) than checking with mechanics every 15 minutes with updates announced but no projected departure time!"
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Cons: "Space between seat rows to small"
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Pros: "The flight attendants on both flights were very friendly"
Cons: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Cons: "Separated from luggage"
Cons: "Basic Economy options for carry-on confusing/not clear. Surprise charge of $110.00 once we got to the airport. Airline specified on website that a full sized carry on was not allowed. We were under the impression that meant a personal item (second personal item) was allowed as that is not a full sized carry-on. Confusing language! Airport personnel were entirely unforgiving. Basic Economy is a tactic to attract customer at low price but with substantially subpar options."
Pros: "Crew friendly and helpful."
Cons: "Delayed after boarding due to lightning ground stop. Had to deplane and reboard. Almost 2-hour delay because gate agent had to rebook several people on the spot."
Pros: "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
Cons: "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
Pros: "nothing spectacular"
Cons: "paying for wifi to access the "free" movies/TV shows....ridiculous. Miss the good old days when everything was included in the price of a ticket. now you have you pay for everything :("
Pros: "The crew was polite"
Cons: "Leaving on time, movie selection and an update on the delay before boarding the plane"
Pros: "The crew was pretty good."
Cons: "Wish they offered better snack options but I’m not complaining"
Pros: "It was a very old and TINY plane."
Cons: "Newer and atleast a midsize plane."
Pros: "Got to destination 30 min early"
Cons: "Free WiFi"
Cons: "Couldn’t understand a single thing she said! She mumbled everything and talk crazy fast!!!"
Pros: "Efficient crew, knew their business, executed their functions well."
Cons: "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
Pros: "Small flight, lots of room despite being an older plane. Friendly staff"
Cons: "I do my best to avoid United because of the terrible service I seem to always receive, and this time was no different. After 3 hours of waiting for a delayed flight, I was 10 min late to my connection (United's fault!!) and forced to sleep in the airport over night. This is unacceptable behavior from any airline and only reminds me yet again why I do not fly with United. Worst experience."
Pros: "Flight delayed, missed connection in Chicago. United automatically confirmed me on next flight."
Cons: "United sent timely notification that flight would be delayed. Sent no notice regarding missing connection in Chicago or rebooking the connection. The only notice that United automatically rebooked me was on the United app on my phone."
Cons: "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
Cons: "my son was connecting in Newark, and they said they were holding the plane for him and 20 other passengers. when they shuttled them from one plane to the next, they got to the gate on the tarmac and the plane had already left. we had to drive 2 1/2 hours to newark at midnight to get our 18 year old son. when i called united about it, they said to write in on their website and i'd be compensated etc... 5 days later, haven't heard a peep. never flying united again...ever"
Cons: "Economy seats are suitable for children but not a grown adult"
Cons: "My one stop flight was delayed in both departures While checking in online I changed my seat to row 15C, and when checked prior to boarding, the change was not done and had to travel in row 39C The aisle space is too small, so every person coming to the bathroom pushed me, also the fly attendants while pulling the food cart. The leg room was too small. There were no sweet cookies within the snacks. Fly attendants did their work, but were not particularly pleasing."
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Cons: "No USB connection to change phone, it was old aircraft with wall socket underneath of the seat which didn't work."
Pros: "Mobile entertainment"
Cons: "I paid for Economy Plus. Once the doors closed a bunch of passengers decided to move up to the Economy Plus section without paying. The lead flight attendant made a tongue in cheek remark about it as the plane was pulling away but did nothing to enforce it. Not cool at all."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "The crew was awesome!"
Cons: "Delayed flight coming and going!!"
Pros: "Nothing. They booked me on another flight with no need supposedly plane has delate but I maked on time for my connection Now I am missing my paid luggage . Poor customer service at South Carolina"
Cons: "The girl that took care of me at South Carolina need more training"
Pros: "The seats were somewhat comfortable."
Cons: "Almost nothing was included with the ticket purchase."
Pros: "Seating done in orderly fashion. Person serving food was nice. Updates on delay due to fog were helpful and reassuring."
Cons: "Took a long time to get luggage. Also I asked a United person working in baggage claim that if and when my luggage arrived she would help me get my bag off. I had a low back problem. She said yes. Then when my bag came I asked her to help. She didn't hear me. She was busy talking to a coworker. So I had to do it, which made my back worse."
Cons: "Touched down 45 min later than scheduled arrival"
Pros: "Nice seats."
Cons: "Sitting at the gate on the plane while they work on a problem"
Pros: "Got me to the Newark ahead of schedule"
Cons: "The in flight magazine was in pieces and trash was in the pocket holdings the flight information."
Cons: "Had to sit on the tarmac for awhile. Overall though not too bad."
Pros: "Everything went smoothly!"
Pros: "I like nothing! From the beginning It was a nightmare. Begin with changing airlines because theirs have mechanical difficulties. We have to sleep in the floor at miami. Never again!"
Cons: "Everything! From the beginning change airlines ,sleep on a nasty carpet,rude attitude! Never again!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "At least they were nice."
Cons: "Plane was 90 minutes late"
Pros: "I had a fall over Thanksgiving weekend and needed extra help. The staff and crew were super helpful."
Pros: "Great take off great landing"
Pros: "On time!"
Cons: "I had to cancel my flight. Even though I payed the insurance I still have not received my airfare back."
Pros: "Smooth flight"
Cons: "2nd leg of flight was delayed by 40 min, so I didn't arrive in Detroit until 12:30 am. Not convenient for the person picking me up at airport! :-("
Pros: "I liked the fact that it was non stop to Denver."
Cons: "I did not like waiting on the plane for over an hour while the plane waited to get fuel."
Pros: "Kindness of crew"
Cons: "Flights were delayed, no entertainment... Only pay-per view... No free food..."
Cons: "First and last time to fly United. Flight from Washington DC to Seattle was delayed 6.5 hours. Every hour they announced it was delayed another hour. Also, no free entertainment during our 6 hour flight. We were given a $10 food voucher."
Pros: "It flew."
Pros: "I liked the smaller aircraft and the friendly staff."
Cons: "I didn't like how the gate was changed at the last minute."
Cons: "Service is horrible and all personnel had a do not care attitude. I had 2 flights canceled due to maintenence and then when we finally were rebooked the third plane it was delayed 2 hours and I missed all my connecting flights. Once I arrived at next airport was rebooked again and that plane was delayed for 3 hours."
Pros: "Relatively quick boarding."
Cons: "Grouchy grouchy crew."
Pros: "Due to operations, maintenance, crew arriving late (the excuses kept changing) our flight was 2 hours and 15 minutes delayed! I understand things happen, however, I've flown in Delta and when they had delays they brought complimentary snacks and drinks for us at the gate. United did nothing but give excuses, changing reasons for the delay. The flight was 2 hours late, which would push us from breakfast to lunch yet they provided no extra food! They gave us direct tv instead."
Cons: "Very delayed. Poor compensation. Poor explaination. They just didn't manage the situation well, customer satisfaction should be their first goal and they didn't seem to care. Fortunately for them, we were all a patient good natured group of passengers, but now that I think it over, we WERE mishandled and we should have been more upset"
Pros: "It was on time and the staff were very helpful"
Cons: "Seats, snacks, lack of entertainment"
Cons: "Flight cancelled- rebooked then delayed 9 times- sat in airport for 12 hours for a one hour flight!!"