I had a seat that would not recline.
Flight randomly cancelled last minute.. my choices were to fly out/land really late in the evening, or choose a different layover a day later. Inconvenient.
Everything was great except the hour delay.
No delays, on or before time, under booked, pleasant and efficient attendance.
The boarding process was chaotic and haphazard. The unloading of the baggage was slow and frought with issues (frantic small women attendants trying to handle the oversized baggage and having jamming of the baggage belt).
Flight was cancelled by the airlines
Pros: "Seat size"
Cons: "Everything was just fine"
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Pros: "Smooth flight"
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Pros: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."
Pros: "Flight attendants were excellent!"
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Pros: "Generally everything went smoothly on this leg of my trip."
Pros: "Easy to board."
Cons: "Delayed due to weather."
Pros: "The flights were smooth, it was an easy process"
Pros: "Courteous crew and smooth flight"
Cons: "Seats are too small in both width and knee room"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Cons: "I'm sure it was an excellent flight. I don't know though because Delta didn't manage to get me on it."
Cons: "Guests with no overhead luggage should be able to exit first."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Very professionals"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "The crew was great and nice. Very professional and clearly made safety number one."
Cons: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "30 min. early!"
Cons: "Only pretzels"
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Very friendly flight crew."
Cons: "LaGuardia is always delayed...this time was only about 15 minutes."
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Cons: "30 min to de-ice an E170? Why?"
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Pros: "The staff was fantastic. Very helpful."
Cons: "Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5."
Cons: "Get the plane to terminal bridge and not buss the passengers to and from to plane."
Cons: "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."
Pros: "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
Cons: "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."
Pros: "Take offs equaled lands"
Cons: "Dirty and tied plane seat way to tiely spaced. Disinterested crew. I hate stowage"
Pros: "The gate agent in Columbus was in a wonderful mood."
Pros: "Biscuits are awesome"
Cons: "WiFi is a little confusing. App didn’t work."
Cons: "Flight delay at every single step of the way Crew was great though"
Cons: "I'm 6ft2in not enough leg room"
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Pros: "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"
Pros: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Pros: "Excellent service gate to gate."
Cons: "Flight from Columbus was delayed due to crew member family emergency. AA said I would miss my connection in Charlotte. The only alternate connection was too late to complete the trip. I nearly canceled the trip. I reboarded and made my connection with 10 minutes to spare. Also, my destination (Greenville) was only 90 miles from Charlotte, the connecting airport (unbeknownst to me). AA should have offered the option of driving to my destination."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Cons: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "Fast and friendly"
Cons: "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Cons: "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
Cons: "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."
Pros: "It was okay"
Cons: "We loaded late and than sat in the plane awhile before we left. No explanation was given. Once we arrived in Charlie we sat on the tarmac for 20 min. No explanation. Than we waited 20 min fir our carry on luggage to arrive. We were told we had to check it. By the time we arrived at our gate they had given outlet seats away. They were not very polity ir helpful."
Cons: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Pros: "No hassle. Drinks provided. No complaints."
Cons: "No place to put my purse!"
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Pros: "Flight crew was awesome! Very accommodating"
Cons: "All was good, flight attendants were exceptional"
Cons: "After waiting for the plane to receive some kind of maintenance for hours on end and missing our connecting flight, they finally sent us to another city to catch a different plane to our final destination."
Pros: "Everything was excellent about the flight. I had no issues"
Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"
Pros: "The staff was helpful"
Cons: "Better food"
Cons: "Got to airport, no gate assigned. Waiting in line for 37 mins. To have the gate staff walk away and help other customers. Than got a gate with notice of a 2 hour delay. Got to gate and got another notice with another delay. Our 8:45p flight left at 12:40am. Plus had another gate change."
Pros: "Everything was good."
Cons: "All was good."
Pros: "Customer service was good, I also liked the text updates."
Cons: "I really dislike that the make you check your carry on now. Most airlines let you take your carry on so I’m used to that. It also originally said $25 but at the check in it was $30. Plus I prefer not to check in my bag because it is faster, but since I did I had to stay at the airport an extra hour."
Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Pros: "Generally efficient, clean"
Cons: "Crew seemed hurried - when asking if people wanted coffee walked by so quickly I did not have a chance to reply"
Pros: "The Lufthansa crew was very friendly on all legs and provided excellent service. The good was actually good."
Cons: "The seat could have been more comfortable for a long trip but still better than your typical American airlines."
Pros: "The crew was awesome!"
Cons: "The flight from Columbus to Chicago was originally suppose to leave at 6pm we had a 3 hour delay and did not leave until 9pm. This delay caused anxiety because there was a connecting flight ahead and we were afraid we would miss it."
Pros: "Great boarding and friendly service"
Cons: "Nothing to report"
Cons: "Sat in the very back row. Seemingly had less space than any other row and got hit by every person walking to the bathroom. I know united can’t control how often ppl go to the bathroom but this was a rough flight with constantly having ppl out of their seats. Crew was great!"
Pros: "Gate agent was also rude when I inquired about changing it. There were clearly open seats but she wanted me to pay to upgrade. The way this company operates boggles my mind."
Pros: "Less than an hour in the air- commuter shuttle"
Pros: "Excellent crew."
Cons: "Air traffic control delay."
Pros: "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
Cons: "Seats are too narrow."
Pros: "From Washington to Albania everything was great."
Cons: "The boarding at the first flight from Columbus to Washington was the worst flight I ever had, peoples who worked there were really rude and disrespectful not to only me but to a few passengers especially a lady who worked at the ticket both."
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Pros: "No problems with connections or staff who wheeled me from place to place."
Cons: "They were cancell my fly let me sleep in airport never fly to united"
Cons: "Finding gate area too far and kind of hard to find assistant to help u"
Pros: "The flight was delayed serial times."
Cons: "The flight was delayed several times."
Pros: "So I made and didn't get assaulted. So I guess it went well."
Pros: "I slept the entire time."
Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch except that you had to use your own device."
Cons: "The small commuter planes used for the trip are not smooth rides at all. Very uncomfortable"
Pros: "It was comfortable"
Cons: "lots of turbulence but that happens"
Cons: "Lots of delays, not so friendly flight attendants..."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Cons: "Our flight was cancelled, bad weather was the day before our flight, not the day of our flight (the day of our flight which was sun). We now got rebooked for wed. That's 3 days we didn't plan to be in Columbus oh. That seems excessive."
Cons: "A two hour and 10' flight became a three hour wait, then we boarded only to have to de-plane now because mechanical issues. Then walk to the other end of the terminal and re-board yet a second time. Total time at the airport and travel time for this short flight is: 8 hours"
Cons: "Delays no good..."
Cons: "They turned the flight around, getting us home hours later than what was supposed to be"
Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"
Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."
Cons: "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."
Pros: "attendant was very helpful and friendly"
Cons: "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
Pros: "Good price and good flight."
Cons: "Overlay at the airports were tiring. While going into USA, in chicago I had to stay overnight for the next flight. While coming back, in Japan, I had to stay overnight for the next flight."
Cons: "Haven't left Houston yet so I wouldn't know how the flight was."
Pros: "Crew was very polite."
Cons: "Squashed in like sardines in a can, but that's expected when flying economy. NO DISLIKES."
Cons: "Additional fees for extra space were 1/3 the cost of my flight"
Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"
Pros: "Everything was fantastic"
Pros: "I enjoyed the great service, entertainment and the quickness of the flight."
Pros: "Fast puddle jumper from CMH to IAD."
Cons: "United has replaced all gate agents with contractors. It is abundantly clear. No stakes in customer service, these folks are just slightly above automated robots following scripts verbatim with poor skills speaking English."
Pros: "The crew was very kind."
Cons: "The temperature control was ridiculous!!! One minute it was 40 degrees and the next it was 90. People were putting on coats and hats, taking them off and putting them back on the entire flight. It was horrible and there was NOTHING relaxing about this flight bc of it. The crew announced the inflight entertainment and gave directions on how to use it. Thirty minutes later, they informed us it wasn't working. So nothing to distract us from the horrible temps!!! Pull this aircraft out of service and fix the temperature!!!"
Pros: "Got home early no delays good seats"
Cons: "All my tickets states see attendant for seat so I was worried I didn't have a seat"
Pros: "Everybody was awesome. Definitely wanna fly frontier again"
Cons: "There was a crying baby for the entire flight and the man next to me smelled so these are things frontier can’t control. But other than that. Awesome"
Pros: "Good trip good service"
Cons: "No free water or snacks"
Cons: "I like everything."
Cons: "Uncomfortable seating,my neck and my back hurts"
Cons: "Very uncomfortable trip. By the time I was done paying for baggage and a seat cus I don’t want to sit in the middle I could have bought a more expensive flight"
Pros: "Cheap; smooth landing"
Cons: "Screaming children; no leg room"
Cons: "I am appalled by the poor customer service provided by Frontier. Their staff is very ignorant and unprofessional. It is very much worth the extra money to fly with another airline."
Pros: "That it was a nice smooth flight."
Cons: "That you had to pay for everthing, that fact i waited over 20 minutes after the drinks and snacks been passed out."
Pros: "On time"
Cons: "Seats comfort"
Cons: "Extra fees for carry-ons, seat selection, and on all drinks and snacks."
Pros: "Nothing about the experience. I do not recommend frontier to any of my friends."
Cons: "I had to pay for a carry on bag. My ticket was $79.00 and I had to pay $128.00 for my bags which came out to be more then the ticket itself??? Wtf??? Never riding with frontier again!"
Cons: "DID NOT like having to wait in Denver airport for the scheduled 9 hour layover and then delayed for another 1.5 hour for a total of 10+ hours. DID NOT like getting lured into a great schedule in March and then in May you cancelled the flight and we had a 9 + hour layover. TERRIBLE. Will never fly with Frontier again. :("
Pros: "Plane was large, seats not too crowded. Very clean. Staff friendly, entertaining."
Cons: "No snacks! Had to pay for flight, then also for bag and seat. Price for flight not cheap enough to offset those expenses"
Pros: "Overall nice pricing, nice staff and easy fast flight regardless of delay by an hour. Much more comfortable seats than other airlines."
Cons: "Flight was freezing, but I understand you can't control that. Suggest flyers to bring blankets."
Pros: "I lived"
Cons: "definitely would be better if there was USB ports and if I'm gonna spend $7.99 on a shot of whiskey it would at least fill the glass up"
Pros: "Everyone was courteous"
Cons: "4 1/2 hours late. Missed all connections. Up for 24 hours"
Cons: "4 hrs late. Lack of clear update at airport. You have to pay for even water."
Pros: "plane and crew were very nice."
Cons: "seats are not very comfortable for a long flight."
Cons: "I concur with so many other reviewers that charging for every single item that the carrier feels the customer will bare is quickly becoming a huge detriment to travel. That's why I try to fly Southwest as much as possible."
Pros: "Lots of leg space Friendly crew Clean aircraft"
Cons: "No ability to recline chairs Charge for carry-on baggage"
Cons: "rude stewardesses. uncomfortable seats. maintenance issues"
Cons: "Extra 25$ a seat for poor seating; indicated a disabled senior citizen n still was placed in row 29"
Pros: "The humor of the pilot, really was a surprising experience"
Cons: "Water should be complimentary at least"
Cons: "Paying 45 dollars for one checked bag"
Cons: "Flight delayed 1. 1/2 hours. Baggage claim area changed three times /Crew was excellent"
Cons: "Could not hear the announcements, could be a problem in an emergency."
Cons: "I am very disappointed that when I checked in I had to purchase a seat for 16.00, apparently if you buy a ticket it does not mean you have bought a seat on the airline???? This is outrageous. I also had to pay 25.00 for a carry on. I have never had to pay for a carry on. Needless to say I do not think I will ever fly Frontier again. I am very disappointed in Frontier Airlines."
Cons: "1. Flight go pushed back a full day after spending 5 hrs waiting at the airport for any concrete news. 2. Ended up being told Frontier couldn't get me home untill 4 days later. 3. Paying Southwest about $600 for a same day flight back home. 4. Missed 2 full shift days of work."
Pros: "Good deal"
Cons: "Easy board ing"
Pros: "Price and quick boarding"
Cons: "Seats too hard; dirty bathroom; non-posted bag check fees"
Cons: "After boarding the plane, we sat on the tarmac for around 45 minutes while maintenance worked on the aircraft, with the flight crew refusing to give us any details as to what might be going on. We were late landing in Columbus as a result. Also, on the return flight, we somehow arrived an hour early and then had to sit on the tarmac again for close to an hour before we could get off the aircraft. This was a terrible experience with Frontier."
Pros: "We were informed well of equipment delay. Boarded quickly after plane passengers deplaned and plane was cleaned"
Cons: "Middle seat I was given was tight and my knees, (I'm a tall woman ,) were banged against seat forward of me. Not comfortable plus no ability to recline seat was not pleasant."
Pros: "Flight attendants were very friendly, showed care for passengers and their needs."
Cons: "Flight delayed, not even a snack offered...or drink!"
Pros: "The crew was great and the plane was roomy."
Cons: "There were charges for everything! Carry-ons, seating, and even all in-flight beverages."
Pros: "My 'one stop flight ' going turned out to be a 24 hour layover at the stop. No adequate explanation was provided to me or the 30 others stuck there. We were put up at a motel and most of us had no toothbrush, comb, or diapers and baby formula to get us thru the next day. A vacation day is precious. Staff gave erroneous information. The flight back was uneventful except that we waited at the gate for 45 minutes and then moved to another gate. This airline charges for everything, even a beverage."
Cons: "The food vouchers were inadequate for the prices at the hotel bistro."
Pros: "Check-in went quickly and all personnel very courteous. I was assigned a middle seat and when I requested a window seat on the return flight, they were very accommodating. The cabin was very clean and the flight crew very professional and friendly. Both flights were on time, I might add. Would definitely choose Frontier for my next flight."
Cons: "I have nothing negative to say about Frontier."
Pros: "I dont know"
Cons: "Late getting out, upcharge for everything and anything. Cramped quarters"
Cons: "Very bare bones. Every time you look they wanted to sell you something else. Buy water, buy a snack, sign up for our credit card."
Pros: "Cheap and convenient"
Cons: "Both times flights were delayed by minor maintenance or paper issues. Seems Frontier is not so efficient at preparing flights mechanically and paperwise as other airlines. Or maybe they had to run to Home Depot for a part. Either way it seemed they should have anticipated the minor issues earlier rather than delay the flight."
Pros: "Initially, inexpensive airfare"
Cons: "Nickel and diming the heck out of me. I ended up spending more with frontier in a cramped flight with no leg room or amenities and was over charged for baggage and denied a refund for the extra bag fee (a bag I did not have) I will never fly frontier again."
Pros: "The people who were suppose to be check me and my friend in were not on time they told us we could take a carry-on but then charged us both ways (to and from) the plan was delayed going and coming back workers were rude and not polite at all. Called customer service and emailed them they said they could not do anything about it. I even took picture and video of the workers coming in and out of the door playing on their phone sitting in the wheelchairs and they said they still could not do anything. When walking up to ask question the works had really bad and pissy attitude then after boarding we sat on the run way for another 2-3 hr after already being delayed but 3 hrs inside the airport they change you for everything don't give any complementary snacks or drinks"
Cons: "I didn't like it at all The people who were suppose to be check me and my friend in were not on time they told us we could take a carry-on but then charged us both ways (to and from) the plan was delayed going and coming back workers were rude and not polite at all. Called customer service and emailed them they said they could not do anything about it. I even took picture and video of the workers coming in and out of the door playing on their phone sitting in the wheelchairs and they said they still could not do anything. When walking up to ask question the works had really bad and pissy attitude then after boarding we sat on the run way for another 2-3 hr after already being delayed but 3 hrs inside the airport they change you for everything don't give any complementary snacks or drinks"
Pros: "We reach on time"
Cons: "I didn't like the fact that we were on the runway almost an hour after we landed"
Pros: "The Airbus jet was nice."
Cons: "First time flying Frontier. Unaware of unusual fee for a small carry-on with Frontier. We took smaller backpacks instead to avoid the fees after calling the airline for absolute dimensions allowed. I know, buyer be ware, but Kayak should flag Frontier for customers. Disappointed in the anxiety created as I tried to check in for the flight the day before and only then learned about the carry-on fee at Frontier."
Pros: "Can't beat the price."
Cons: "Smooth flight but uncomfortable seating"
Pros: "We did not like all the extra costs for seats and baggage"
Cons: "We did not like the extra fees"
Pros: "Crew, plane comfort"
Cons: "Flight delayed for no real reason at destination (given as culprit)"
Pros: "The flight crew was friendly and attentive. The plane was immaculate. The pilots kept us informed and made a great landing. Every Frontier employee that I came in contact with was terrific. As a former stewardess and ticket agent I am very picky!!!! I loved my jobs with the airline and had great fun with the passengers/customers while giving good service. Lots of KUDOS to all the Frontier people that I came in contact with. Will fly with you again. The first and last time that I flew Frontier was in 1961 connecting from a United flight in Denver to Frontier going to United's stewardess school in Cheyenne,Wyoming! Sincerely, Pat Ollinger"
Pros: "Cheap flight"
Cons: "Late takeoff. Waited a half hour at destination to get plane to gate. Waited an hour for my bags"