Seats and food extremely uncomfortable
It was only an hour flight, but at that, it was still late
Flight was cancelled by airlines. KAYAK wants 200 airline fee! WORST. SERVICE. EVER!!
My whole experience sucked and your customer service is terrible. Also, people can’t get hold of them on the phone.
They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
Pros: "Very nice and friendly service"
Pros: "Excellent service and food."
Cons: "Seat could really use a real footrest instead of the metal bar."
Pros: "Very confusing going through security."
Cons: "Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem."
Cons: "Seats recline too much making leg room more nonexistent than ever"
Pros: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Pros: "Even though it was economy class, I was able to sleep because it was very comfortable."
Cons: "Not sure, I slept the whole flight."
Pros: "Nothing. It didn't happen."
Cons: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Pros: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Cons: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Cons: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Pros: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Pros: "Crew was excellent."
Cons: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."
Cons: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Pros: "excellent service and crew"
Pros: "Comfortable seats, good leg room, pleasant staff"
Cons: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Cons: "They charged 40 Euro for baggage. On the charge again? Why this was not on any agreement International flights one baggage suppose to be free"
Cons: "Horrible in flight food. Even in the business class it was mediocre at best. The in-flight entertainment system did not have a responsive interface. The content was dated."
Pros: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Cons: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."
Cons: "They ran out of food choices for the people who sat in the back of the plane. I had preferred to eat chicken rather than pasta but the choice was not available anymore. The same happened with the breakfast sandwiches."
Cons: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Cons: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Pros: "Very efficient, clean and comfortable."
Pros: "Extremely nice staff starting from check-in and till the end of flight, everything was perfectly on time"
Pros: "When in the air crew attentive"
Cons: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Cons: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Cons: "flight was late; food was not so great, lunch and dinner were the same; :-("
Pros: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Pros: "Leg room in Coach. Six bathrooms on a lower level relieved congestion and gave a place to stretch legs. WIne and cocktails included in meal. Crew was plesant."
Cons: "Munich airport: only a vending machine in the waiting area. Flight was delayed one hour and couldn't buy water if you had no coins."
Cons: "Boarding was in organizes."
Pros: "Everything was totally fine but nothing was noteworthy."
Cons: "Plane was a little old and uncomfortable."
Pros: "Food was solid. It was nice to have two meals on the flight. Flight attendants were all great."
Cons: "Outside of mealtimes, ordering drinks throughout the flight was more difficult than other airlines. I'd also like to see more movie options. Boarding lines were sloppy and unorganized."
Pros: "Good in-seat entertainment"
Cons: "Uncomfortable seats Mediocre Food"
Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."
Cons: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Pros: "Plane, amenities, crew, flight...all 5 *s"
Cons: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Pros: "On time, nice and professional personnel, kids-friendly, tasty & free food & drinks. Great airlines every time!"
Cons: "It was a great second experience"
Pros: "The name of the company"
Cons: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Cons: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Cons: "to get with the bus on the airfield and walking up the stairs on the plane. People getting on the plane from the front and the back door and between the small walking ile you need to pass passengers , crazy - sounds like not organized"
Pros: "Very good service. Great flight on time."
AA bounced us off the flight, causing 3 days of nightmarish nonsense, cancelled business appointments, rescheduling doctors appointments. All our documents and permissions were in order, correct to the State Dept, and CDC. We also stated and claimed our Rights as Christian Objectors to the injections. We presented our Attestation of Christian Faith and Objection. AA discriminated against us. Impossible, you might think.... It will happen to you and your Family . STAY AWAY FROM AA !!
It was a small Regional plane. Not much to expect
Flight was missed and now we have to catch one the next day
Pros: "The crew and service were welcoming, caring and attentive"
Cons: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Cons: "Boarding process could have been smoother"
Pros: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Pros: "Speed boarding process."
Cons: "No entertainment system on a 3 hour flight..."
Pros: "Service good. Staff good"
Cons: "Very cold at night"
Cons: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
Pros: "Clean very good seats Nice aircraft very good crew Very clean"
Cons: "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
Pros: "Super quiet and comfortable flight, dedicated service, punctuality."
Cons: "I liked it all."
Pros: "calming environment, finnish style"
Cons: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Pros: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Cons: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"
Pros: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Cons: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."
Cons: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Cons: "They lost my luggage at some point in the short journey."
Cons: "the flight was 2 hours delayed."
Cons: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Pros: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Cons: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."
Cons: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Pros: "Arriving safe."
Cons: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."
Cons: "Not offered a beverage ."
Pros: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."
Pros: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Cons: "Having to pay to reserve seats."
Pros: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Cons: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Cons: "Flight left 4 hours late due to mechanical problems with a very , very old plane. I paid extra for an exit seat that (bc the plane was so old) had cold air seeping in that even with 4 blankets on, a sweater, my jacket I was frozen the whole flight and caught a terrible cold that I have now had for a week."
Pros: "Service was very good"
Pros: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Cons: "Entertainment services weren't functional for the first 2 hours of the flight"
Cons: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Pros: "Flight was not super crowded. Crew were lovely."
Cons: "No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills"
Cons: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Cons: "When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight."
Pros: "Great flying a330 lhr to hel. Never been in such a big plane for the short trip. Very comfortable. Great snacks too, friendly service and very smooth overall."
Cons: "We were delayed leaving yet arrived in time so it's not a big deal."
Pros: "Nice company with good personnel."
Pros: "The flight was on time and all went as planned"
Cons: "The in flight service was average"
Cons: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Pros: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Cons: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Pros: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Cons: "I will not fly again with this American airline"
Pros: "Head phone jack was not working in my seat."
Pros: "Brilliant direct flight"
Cons: "The cost could be a lot cheaper"
Pros: "On time arrival."
Cons: "Nothing really. Short flight so no entertainment."
Pros: "food and crew"
Cons: "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Cons: "Flight was delayed"
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "Left on time. No turbulence."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Cons: "Not much legroom."
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Cons: "Couldn't make the connection....Overall....an aweful experience!"
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Pros: "This is what happens when you get roped in by a low price."
Cons: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "Good on a short flight"
Cons: "Paying for carry on due to weight limit. First time this ever happened!"
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pros: "There was enough leg room"
Cons: "The food was not very nice and the aircraft was really cold."
Pros: "Amazing service, seat and FOOD"
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pros: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "All female crew in the cockpit - awesome."
Cons: "Non reclining seats"
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Pros: "Although plane was full staff moved us through quickly"
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"
Pros: "The airplane was new, good food and service."
Absolute chaos at boarding, the crew members were incompetent
Staff were nicer than New York staff, but again the plane was old and scappy looking. No food or drinks for the price it’s ridiculous
Delay was terrible staff didn’t inform you, staff were rude and unfriendly. The plane was a piece of junk and extremely dirty on tv no headset. We got serviced a meal and nothing else no tea, coffee, beverages it was disgusting. I had a connecting flight with Aer Lingus and I informed the staff I had missed it due to the delay and they didn’t care they said if your not happy go somewhere else I was totally disappointed as I was going home for my mother’s funeral. I will not recommend Aer Lingus not a happy customer
Aer lingus used to be awesome, after Covid travel with them is a nightmare, I would have much rather flew with British air ways or united. Arrived over 3 hours early for my flight and the line to get boarding passes on a Monday morning in the Dublin was close to a 2 hour wait, mind you the security lines and custom lines were long, we just made it to our gate and gave ourselves over 3 hours. I can’t imagine what it would be like on a weekend. The staff at the ticket counter had 3 desks open for general boarding with a line of over a 100 people waiting, I also thought it was very weird that they had a closing gate line, so if show you an hour before your plane leaves you saved yourself from waiting in extremely line. Also they told me my bag would connect with me to my connection flight. That was not true. Got to the right gate and no one working there was organized, passengers were all confused on where to stand there was no room for sitting the gates are tiny! Makes no sense all Dublin in the last 15 years re did their international wing, and they failed at that, it’s insanely tiny gate areas for international flights? Also I really don’t like how they make everyone shut or open the window shade at certain times on the plane. And their breakfast sandwich was a panini and cheddar cheese, just bread and cheese? Seems like a meal you’d feed a picky toddler.
Aer lingus were great to fly with but I got some very confusing calls from chatdeal that I booked with at midnight, 5 hours before I had to be up for my flight telling me I had to “uncheck in” to fix an issue on their end. It wasn’t an option and after an hour of trying I gave up as I had my boarding card already. Boarded the plane just fine. So I don’t know why they gave me an hour of stress just before my flight… I’ll book directly through aer lingua next time
Great direct red eye from SFO to Dublin. Slept through most of it and all ready for Ireland!!
Pros: "The price point."
Cons: "Service was terrible, staff was rude. For an international flight they provide you next to nothing. Only 1 meal and soda or water. They didn’t even have coffee or give napkins with the meal. The seats were smaller than usual and uncomfortable. In addition they lost our luggage."
Pros: "Everything except the food"
Cons: "The food."
Pros: "The crew was pleasant. Plenty of entertainment options to not get bored. Food was great too."
Cons: "My seat kept sliding back and forth, on the bottom and I had to keep moving it back into place. It made it quite uncomfortable."
Pros: "Flight on-time."
Cons: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Pros: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Cons: "Everything was simply perfect"
Pros: "The crew was charming and very attentive to passengers."
Cons: "Could have announced that there was a cost for ginger ale etc. before passengers placed request. Frankly overall it was excellent service."
Pros: "Seat was fine ! I was very thirsty and no free water.."
Cons: "Free drink/ water !!!"
Pros: "No issues at all."
Cons: "No issues to report."
Pros: "Staff on board were friendly"
Cons: "7 hour delay with no effort to facilitate passengers"
Pros: "The seats were particularly comfortable."
Pros: "The pretzels."
Cons: "The customer service from Aer Lingus is the worst ever. This is our honeymoon and it got ruined. The flight was 3 hrs delayed, and they started rerouting people that had connection flights to London, we had a connection and randomly Wendy the service agent decide to not reroute us because we had plenty of time, of course we didn’t make the flight, we have been hostages of Aer Lingus for the last 21 hrs so far, but more will be added until we make it to Hamburg tomorrow at noon instead of tonight at 8."
Cons: "not even free water."
Cons: "Delayed, they even charge for water, no entertainment"
Pros: "The food eas very good"
Cons: "The sests were not comfortable. Mt seat did not recline, and there was to much movement around me ro het comfortable."
Pros: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"
Pros: "Everyrhing as wxpected for a small plane"
Pros: "More comfortable than overseas flight"
Cons: "No snacks available without cost or drinks"
Pros: "Boarding made sense. They boarded the back of the plane first. Kudos for that."
Cons: "The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again."
Pros: "Great seats plenty of leg room"
Cons: "The food... Yikes"
Cons: "Overall good experience"
Pros: "The employees were friendly."
Cons: "I was surprised You had to pay for a cup of coffee."
Cons: "No free alcohol on an international flight?!?!"
Cons: "Screen inop boarding terrible"
Pros: "Excellent service and courteous staff"
Cons: "I didn't like they charge for all drinks including water on a 2hour flight"
Cons: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Pros: "Friendly staff"
Cons: "Lost our luggage for a few hours after we landed"
Pros: "I missed the flight, and was put on a scheduled one for the next day. Also, I love the fact that I can do customs before arriving stateside."
Cons: "The air conditioning on board was FREEZING. It took three tries to get a blanket."
Cons: "Flight was late departing and late arriving."
Pros: "The crew"
Cons: "The checking in process was very difficult on The day prior to the flight. In fact, was rather impossible. My daughterwad on the phone for hours with this. The flight was with Art Lingua, couldn't use BAW, kayak, or ARE LINGUS. Very frustrating."
Pros: "nil unfortunately"
Cons: "waiting in three different lines for over two hours with one person serving! Paying for my baggage (under20kgs) with my flight then being forced into paying again at the airport because they said they did not have my details on their system. being forced to go to another line and que up to pay a second time for my baggage to be taken onto the airport. Going back to another line to put my baggage in and show the receipt for the baggage that had been paid for twice. Going to the next (another) line with one person serving - several Dublin passengers in the que and a line that as about 100mts long- yes about 100 metres long with one person serving without any Lingus staff coming to see if all was ok . No help no announcements nothing. sitting in a plane for an hour and a half with three children under the age of four crying, screaming and yelling all the way without a thing being said by any of the crew. A little is ok, but three families with young children with no support from the crew was not pleasant"
Pros: "Excellent overall experience on my first Aer Lingus flight. As a nervous flyer I highly recommend Aer Lingus"
Pros: "Ahead of time"
Pros: "Wonderful crew"
Cons: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Pros: "The food was quite delicious. I liked the movie selections."
Cons: "Getting stuck in Detroit, failure to communicate, no food or water when we had waited on the tarmac over two hours in Detroit. Still no entertainment but air came back at hour three, then at 3.5 hours being told we are stuck in Detroit. Lost luggage, all a mess. Completely. No help to rebook, so I stayed in Detroit and got to the airport early the next morning and paid my own way to Omaha, through Chicago. Again, no help from the Aer Lingus hotline (tried/on hold for 2.5 hours with no human service) or the United desk."
Cons: "British airways canceled our flight, gave no warning, no alternative ticket, flight, or any option in general. We had to book an entirely new flight and did not make it to Dublin and had a completely horrible two days of travel just to get back home."
Pros: "The flight was on time, the crew was very friendly and helpful. However, two members of our party (of five) lost their bags. It has been 5 days since our flight and while I am happy to say the bags have been "found", they still have not been returned to us. If all goes well, we should have the bags later today, but it's tough sledding to go for 6 days without any of your things."
Pros: "Free movies and plenty of food"
Cons: "Would have liked to been able to afford better seats"
Pros: "Great boarding experience, good food"
Cons: "Speakers for entertainment were ridiculous, poor ear speakers made it impossible to hear selection. I opted to use my own ear buds and iPad for entertainment. Seating was very poor for an overnight flight I expected more room and at least would have liked to sleep with my head on the tray but with the passenger in front of me leaned back there was barely enough room to get up and use the bathroom"
Pros: "Nice entertainment system on seat backs with USB charger on the Dublin-Newark leg."
Cons: "Aer Lingus partners with UNITED for the Newark-Orlando leg. Flight was overbooked by 20 people and another 20 were on standby. My luggage didn't travel with me so it didn't arrive in Orlando when I did. I was fortunate that it made the next flight so I only had to wait an hour. Some fellow Irish passengers weren't so lucky."
Cons: "Gate agents in Naples were incompetent causing a 90 minute delay in departure"
Pros: "On time, Boarding very good. Crew were brilliant, especially when they removed an intoxicated woman who was harassing the family seated next to me."
Cons: "Didn't eat dinner on flight as it came too early for a flight at that time. I ate in airport. But the breakfast was just OK & comfort I guess is par for the course these days, seats on economy fares just seem to get narrower & narrower. As far as the entertainment system it just didn't work properly (just as it didn't on the flight over) and the choice of films, TV and current affaires was pretty bad."
Cons: "Couldn't check in for the second leg of the flight to the US, neither on-line nor at the departing airport, had to go to connections in Dublin."
Stuff was extremely polite helpful and professional
Cons: "No luggage and you had 4 hours! And 20 min late. Not good"
Pros: "We got to our destination"
Cons: "Everything. Possibly the worst airline in Europe."
Pros: "Nice plane, good food"
Pros: "Direct flight. That’s it."
Cons: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Pros: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Cons: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Pros: "Got to Prague safely"
Cons: "Old plane. Tired attendants"
Cons: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Cons: "Have to pay for everything even soda and snacks"
Cons: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Pros: "Good food great service"
Cons: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Pros: "Quick flight, good service."
Cons: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Cons: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Cons: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Cons: "Missed planned event"
Pros: "The crew was outstanding."
Cons: "No ba lounge, only the overcrowded Turkish Lounge."
Pros: "BA crew was much better this flight"
Cons: "Crew attitudes"
Pros: "speediness of boarding"
Cons: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Pros: "Crew and food"
Cons: "A day before my flight it was already known that it is delayed (how possible...?) and it was delayed. Even though we were on time to board plane to Boston we had to wait for another flight."
Pros: "I made it finally to Prague."
Cons: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Pros: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Cons: "Nothing wrong"
Cons: "My flight was cancelled, but after I took another flight, I was notified that my flight had merely been postponed for half an hour. By this time, I'd already missed my train in Frankfurt, creating hours of extra travel time and huge inconvenience after an already long trip from the US. British Airways said the cancellation had been due to weather, but skies were clear from London to Frankfurt. I'll never fly BA again."
Cons: "I didn't like the fact that one has to pay for any refreshments on the flight, even for coffee, juice, or soda. When I asked for water, the flight attendant assumed that I wanted to pay for bottled water; I had to specify that I wanted regular water."
Pros: "Crew helpful"
Cons: "Security v rude - never like that efoe"
Pros: "Efficient boarding and friendly crew members."
Cons: "I booked via Lastminute.com and I was unable to check in online due to a system error. I called BA who said this is a fairly common issue with booking with some travel providers for BA flights. As a result I was only able to check in at the airport (which was 19 hours after I planned to check in online) and hence got a mediocre seat. This issue should be resolved, especially between such an established airline and such an established travel website. The entertainment is poor. The music available only caters for certain tastes (either it is ultra modern or classical) and the selection is markedly inferior to that of other airlines. The film selection is very limited."
Pros: "I liked the professionalism of the cede and the cleanliness of the cabin"
Cons: "I was a little frustrated with the delayed start"
Pros: "British Airways rescheduled our flights. The BA website was easy to find out how to claim additional costs incurred from the rescheduled flight."
Cons: "The flight was rescheduled within 18 hours of departure. We were in Spain on vacation which meant attempting to figure out how to get home with Iberia at the Madrid airport, who helped but was super agitated with us the entire time. When we asked for advice on how to proceed, as this has never happened to us before, they just kept telling us it was British Airways fault and that they had no answers for us. This took about two hours plus an additional hour back at the hotel to cancel our reservations in London and figure out how we were going to get reimbursed for the extra night at the hotel and additional costs. It would've been nice to get all of this information in an email, with the new ticket and instructions on how to claim the extra costs instead of us running around and taking time out of our vacation."
Cons: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Pros: "Easy flight"
Cons: "No food or even water was available without paying"
Pros: "New plane"
Cons: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Pros: "Flight nice, crew pleasant."
Cons: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Pros: "For the back of the bus, the seat was still pretty comfortable and I did manage to sleep. Boarding was easy, The entertainment seemed great, thought I fell asleep"
Cons: "I didnt' manage to get a good seat. I sat in the middle row, last row of the plane. : ) Also, i must have fallen asleep, but I was never offered even a cup of water."
Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."
Cons: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Pros: "Earlier arrival"
Cons: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Pros: "The crew were extremely friendly and helpful."
Cons: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Pros: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Cons: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Cons: "Only food options had to be purchased. Not even coffee was offerrrd."
Pros: "the crew and pilot were particularly nice and informative"
Pros: "Athens to London no complementary drinks or snacks on a FOUR hour flight."
Pros: "Sense of Urgency of Keeping Flights on Time"
Cons: "London Security :("
Cons: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Pros: "We had a close connection so they moved us to the front of plane before landing to ensure we were the first off the plane."
Cons: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."