Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 17% increase in price.|
Average price of a round-trip
|$248||(avg. price over the last 2 weeks)|
Good deal for a round-trip
JetBlue, Southwest and Spirit Airlines have all waived their change and cancellation fees on flights from Connecticut to Florida. Confirm policies on booking site.
JetBlue and Southwest do not allow booking a middle seat on flights from Connecticut to Florida.
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Scores according to KAYAK customer reviews
Pros: "Unlimited snacks, comfortable roomy seats, refreshing looking cabin, family boarding"
Cons: "On time flight"
Cons: "How can an airline lose a checked bag on a direct flight? They have confirmed it was loaded but can’t find it. How is that possible? It didn’t come out of the baggage carousel so where did it go? Disappointing and maddening conclusion to an otherwise good experience."
Cons: "I forgot my earbuds and there were no complimentary headsets available"
Pros: "Love the live TV, unlimited drinks and snacks and ultra courteous flight attendants."
Cons: "That we were delayed by 90 mins."
Pros: "Did not board that flight... I received emails throughout the day of departure time changes and the last email indicated that they had changed the departure time 33 minutes earlier. I was already en route for the flight when I received the email . When I got there they refused to let us boar stating that we were late!!! The attendants were very rude and not at all helpful! Instead they booked a flight for me the next day at a very early time! I lost out time and money! I had booked a hotel. I will never book any flights with Jet Blue ever again."
Pros: "Flight attendant was exceptional!!!"
Pros: "It wasn’t terrible. It was average."
Cons: "My television was broken. The seats were smaller than I imagined seeing that it was “even more space”. You would think that the seats would be just a little bigger especially to accommodate someone with some extra package (weight)."
Pros: "Lost my luggage and were not helpful and if was my sisters wedding"
Pros: "Flight was steady, entertainment was great, and it was comfortable."
Pros: "Weather and atmosphere in Orlando!"
Pros: "Very friendly attendants. Much better selection of snacks than most other airlines. More chair & leg room than on AmericanAirlines."
Cons: "It was rather warm the whole time on the plane including the air from the nozzle on top."
Cons: "I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars."
Cons: "Jet Blue didn’t transfer my baggage to the company which I would fly with after, and if the office didn’t call me I would have my luggage lost. Not to mention that I had to stay caring it around the airport for 13 hours, until the time of my next flight."
Pros: "I like that it was not a scary flight I felt safe the one by quickly the flight attendants were very friendly that you have TVs that there's Wi-Fi"
Cons: "I wish you had food snacks in your choice of snacks that are free"
Cons: "The flight was delayed, boarding was slow, you could not here the representative over the loudspeaker. Chairs were tight, very little room. They did not even give anything complimentary for the delay."
Pros: "It was a better trip than the one from Orlando to Hartford! Everything was great"
Pros: "Great trip on time would book on jet blue again"
Cons: "Half hour delay because there was no pilot"
Pros: "Free Wi-Fi"
Pros: "Nice plane. Could have used a plug."
Cons: "The food was ok. But worse than the food I had on the way to the us. I didn't get all of my boarding passes in NYC so I had to go get them in Orlando which ment changing airport terminal to get to the LAtam desk and back doing 1 hour and a half of TSA security check..."
Pros: "Free movie (need to bring your own earbuds). Good snacks."
Cons: "Slow boarding with people bringing overhead luggage because a free checked bag discontinued. Flight delayed."
Pros: "It was a quite comfortable flight on the way back to Orlando."
Cons: "There was nothing I did not like"
Pros: "Flight arrived 30mins early!"
Cons: "The flight was delayed which was going to make me late for my next two connecting flights. They sent me on an airline that had me show up at my destination 36 hours later. Wasted money on my hotel room and activities I had paid for for the first day. Even though I had spoken extensively to the lady helping me about my luggage, it took my bag 5 days to get to me. So instead of enjoying my vacation I was having to spend time in the mall in a foreign country trying to find clothes for each occasion. It also cost a lot of money to repurchase all of these items. I will never support this airline again."
Pros: "Always love flying JetBlue. Left early, and was able to get home a little early which was much needed after 34 hours of traveling. Seat back entertainment is always good, high quality touch screens. Love having wifi access."
Pros: "Left 10 minutes early and arrived 30 minutes early"
Pros: "Having never flown JetBlue before I was pleasantly surprised by how great everything was. The seats were comfortable, WiFi on the plane, staff was friendly. I'll definitely try to take JetBlue again, when possible, in the future."
Pros: "Incredible flexibility to move us to a different plane and get us on our way quickly"
Pros: "Loved the snacks, the space in economy was adequate and the crew was friendly"
Cons: "I would have liked to have some options of free movies, could have been older movies but still some movies. It was early in the morning and there was nothing good on tv and I didn't really want to pay 5$ for one of the featured films"
Pros: "Your employees are happy."
Pros: "Excellent legroom in economy. Free wifi."
Cons: "No charging for electronic devices"
Pros: "Excellent overall service."
Pros: "Very nice flight I will use JetBlue again"
Cons: "Late by over 5 hrs"
Pros: "Easy boarding, ability to download boarding pass via app, FREE WiFi and snacks No issues or complaints. Will definitely fly again!!"
Pros: "Nice Crew"
Cons: "Ran a little late (30 minutes)"
Cons: "It was the worst day in my life. Delay and almost canceled"
Pros: "The crew promised 100$ credit per ticket and never kept the promise. Flight was scheduled to leave ny at 130pm , and left at 630pm , with 2 small kids waiting at the airport was a horrible experience. I understand that delays happen. But not keeping us informed & fake promises of $100 credit per ticket was just wrong."
Cons: "I would like jet blue to issue me $300 credit as promised & announced in flight by the crew."
Cons: "had major delays ... Aircraft waited about an hour to take off."
Pros: "Courtesy and attentive"
Cons: "Delays and JetBlue almost go Hand in Hand"
Pros: "The flight was about 1/3 full, so it was very quick to board and very quiet. The limited free in-air WiFi was a nice bonus."
Cons: "Airport problems, JFK is the worst airport I ever transfer at. Lack of signage for transfer passengers, it made me so confused for not knowing where should I go for my connecting flight. Long walk in between terminals even taking AirTrain. JetBlue problems, ground staff are not helpful at all. No separate line for transferring guest, long line for everything. Got separate seats at check in counter, but realized the flight is not full and my husband and I both had nobody sit next to us, really don't know why they assigned separate seats for us."
Pros: "The flight was quiet and boring like most flights."
Cons: "Free entertainment should be offered, but it wasn't horrible."
Pros: "I had weight problems in my bagagens.nao was informed of the maximum amount of weight"
Cons: "I had weight problems in my bagagens.nao was informed of the maximum amount of weight"
Cons: "Boarding and exiting the plane. No announcements from gate personnel about on-time status."
Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "The flight was very quick and the crew was very professional"
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Pros: "The crew member was great."
Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"
Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"
Pros: "Perfect from start to finish"
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Pros: "nothing, didn't happen"
Cons: "The process of trying to rebook using a third party purchase and a code share ticket."
Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"
Pros: "The flight was too short for food or drink"
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"
Cons: "Delay No direction help for the gate Bad seats"
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Everything was perfect."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Staff was professional and friendly."
Pros: "All good - with every aspect of the trip."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "The new plane."
Cons: "Late departure."
Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"
Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."
Pros: "Denver USO facility"
Pros: "Flight was on time. Great service from the ground staff to the in flight crew."
Pros: "Best was nice plane, great seats, and efficient crew."
Cons: "Worst was plane left late, then delayed on tarmac for "passenger count". This made me late for connecting flight and made me lose luggage."
Pros: "Entertainment was good but the system had to be rebooted two times as it was getting stuck."
Cons: "crew was more about relaxing themselves vs. worried about passengers. Wrong priorities! They ran out of food choice by the time they got to our seating area which was at half point of the plane!"
Cons: "I was made to check my carry on in a rush because there wasn't enough space supposedly. I was told my bag would be transferred all the way to bogota. When I got on the plane I saw plenty of space AND when I got to Bogota my bag wasn't there. My carry on had my most important belongings for in case other luggage was lost. It's not faire that other passengers get to carry on suitcases and a personal item and I can not being my small backpack. It's very inconvenient since my rain gear, my shoes and my Phone chargers are in that bag."
Pros: "Crew was friendly and attentive. First class food offerings were good for a domestic flight."
Cons: "Entertainment system on this A330 did not work for the entire flight."
Pros: "Flight was on time! Boarding and deplaning was excellent."
Cons: "Food service was below standards for any airline! Sandwiches were stale and salad was soggy. Very disappointing."
Pros: "Originally on American. They couldn't get a door to shut so moved me to British airways. Which is much nicer anyways, so no complaints there, however, American decided they would still deliver my luggage. 24 hrs after I land, nobody knows where it is."
Pros: "We were assigned seat numbers 25a and 25B. When we got to our seats the seats were taken out to be replaced but due to the lack of mid communication with the internal staffs and the ! What??? She said there wasn't any other seats to assign us on the coach level. Then talked to the supervisor and I asked her what if if we upgrade. Then she came back and said it will cost us an additional 7700 euros to seat in the first class yes I do understand her point and told her to forget it. Then another supervisor who was a Spanish lady said to me that sorry the maintenance is falling behind due to lack of comnication and promised that our seats will be fixed soon but she said in the meantime we could find any other seats that are single and sit until ours is ready. Well the two other seats that were available at that was a seat next to the kitchen and bathroom and that also had the seats were taken out. We were very stressed and felt like we were not treated professionally. Anyway we finally got our seats back and the rest was better."
Cons: "We were assigned seat numbers 25a and 25B. When we got to our seats the seats were taken out to be replaced but due to the lack of mid communication with the internal staffs and the maintenance the seats were not replaced on time and when we boarded my husband and u had to stand on the side for at least 20 mins. Then had to talk to the supervisor and and the tall dark lady told me if I not happy we can get off the plane and get on the next one! What??? She said there wasn't any other seats to assign us on the coach level. Then talked to the supervisor and I asked her what if if we upgrade. Then she came back and said it will cost us an additional 7700 euros to seat in the first class yes I do understand her point and told her to forget it. Then another supervisor who was a Spanish lady said to me that sorry the maintenance is falling behind due to lack of comnication and promised that our seats will be fixed soon but she said in the meantime we could find any other seats that are single and sit until ours is ready. Well the two other seats that were available at that was a seat next to the kitchen and bathroom and that also had the seats were taken out. We were very stressed and felt like we were not treated professionally. Anyway we finally got our seats back and the rest was better."
Cons: "Everything went to plan no delays, or drama."
Pros: "The schedulle was acomplish in each flight"
Cons: "The flight landed about 30 minutes early. We spent one hour on the tarmac waiting for a gate, resulting in us being late .. compromising many with tight connections."
Cons: "The boarding is a joke. They do not tell you which group is boarding and then turn you away if you are not in the correct group. I sat back and watched as the mob tried to board asking each other which group was boarding which no one knew. When I got up to board I asked and was told, "I held up two fingers". Personally I think using the intercom would work much better. I was thinking this was just a one time deal, however they handled it the same way on the return flight. This was the first time I used American, so I do not know if this is their standard policy, but this issue and a long list of others will make me think twice before I use them again."
Pros: "30- minutes early"
Pros: "the crew was pretty good and very communicative about delays."
Cons: "It was a rough flight- too many ground delays before take off and more delays at arrival gates. The flight faced stiff headwinds which made for a basic delay but that can't be helped."
Cons: "Horrible service in orlando . Super delayed departing and arriving . Luggage was delayed as well . No responsw from customer service neither . Never again"
Cons: "Great flight"
Pros: "I like that southwest flew out of the same terminal Bc after the nightmares I walked over and happily paid full price for Southwest."
Cons: "2 agents for 300 bags in the same time window is not only unexpectable but poor customer service. Several people including 6 people in wheelchairs were deeply effected by this event not to mention. 100 of passagers without a answers. There was no staff at the 3 gates ! Even before the planes were scheduled to take off."
Pros: "The price is good"
Cons: "I don’t like the chairs"
Pros: "Really helpful flight attendants"
Cons: "Very small (smaller than my kindle) tray tables. It was a very loud plane as well"
Pros: "Ahead of schedule"
Cons: "No drink service, no entertainment, very expensive. Never again"
Pros: "The crew was friendly."
Cons: "No in flight snacks, entertainment, and seats were not very comfortable."
Cons: "Staff was unpleasant. Uncomfortable seats."
Pros: "The man in the seat next to me decided he didn't want to sit by me, so I had more room to spread out."
Cons: "At the gate, after our flight had been delayed almost two hours, their was only one employee working. This extended our boarding time considerably. One of Frontier's main selling points is that they spend less time on the ground, allowing for them to charge less for airfare. Just not my best experience flying."
Pros: "I like that the flight was nonstop early morning and late evening. That's it!"
Cons: "I hate all the fees. It is a wonder Frontier airlines is not charging to breathe their air, I hate that! The seats are too tight, and the airplanes are old."
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Pros: "Smooth flight very pleasant crew."
Cons: "My seat did not recline and the person in front of me did get to recline which made my space even smaller...."
Cons: "The boarding process was hectic and not organized. Seats extremely uncomfortable. Flight was freezing the entire time. Having to pay additional for every single additional bag brought on board."
Cons: "Frontier is a bait and switch operation. They offer discount fares and when you get to ticketing you discover that they charge $40 for checked bags and $45 for carry on bags!!! I can understand the checked baggage fee only if it was made known prior to purchase but charging more for carry on bags. Also, the staff at the ticketing counter are rude and obviously selected and trained to make sure that they get every penny of their ruthless money. I have flown my first and only flight with Frontier and will never do so again."
Pros: "Crew were arguing with passengers over seating arrangements and when it came time to throw out garbage at the end they completely ignored half of the rows. Even after the lady next to me yelling to get their attention."
Cons: "See above."
Pros: "Crew was great"
Cons: "Seats were awful no room my husband is 6'6 and seats don't recline at all.. We took a red eye and had to try and sleep sitting straight up.. No entertainment not even music"
Pros: "We got to destination 30 mins ahead of time."
Cons: "No leg room and the seats don't recline. No free snacks or drinks. Not even water."
Pros: "Good price; easy to book; easy boarding; very punctual (everything on time)."
Cons: "Plane was very uncomfortable and cramped; Charged extra for everything (I thought they would ask for more money for carrying my wallet and a pocket comb.). Traveled as a couple; had to pay extra to insure that we could sit together. Are you kidding???"
Pros: "the flight was on time both ways."
Cons: "excessive bag fees. non reclining chairs. having to pay for soft drinks and snacks. LONG loudspeaker announcement trying to sell us their credit card deal. No TV or media available."
Pros: "Arrived early - fun crew."
Cons: "Seats don't recline - slow de- boarding process."
Cons: "Lots of screaming children, but I had to fly to Orlando."
Pros: "Hummm, landed safely! I do like that "carry on" people have to pay extra."
Cons: "No reclining seats even after paying an extra $50 for the good seats (and to ensure sitting by spouse). Cannot even get a glass of water without an extra charge."
Cons: "You charge extra for everything."
Pros: "I was impressed with the patient attitudes of the crew and the quick thinking to find a solution when we were stuck on the ground for two hours during the blizzard because of power outages that made us unable to finish fueling the plane. The quick turnaround of finding another solution to fuel (flying to an operational airport with the fuel we had), and getting the alternate flight plan to Kansas written and approved was very impressive, and saved my trip."
Cons: "The worse service ever; Would not buy tickets from them again... You get what you paid for - Baggage and seating are extra fees"
Cons: "Another frontier flight delay due to illogical, unidentified "paper work.""
Pros: "Long Flight Delay Due to Weather, Strong Thunderstorms and Tornado warnings. Handled Delay well and boarded when appropriate."
Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."
Cons: "Plane was delayed by 5 and a half hours due to a storm. Something Frontier had no control over. What they did have control over, however, was their communication, which was non-existent. People at the gate wouldn't tell passengers anything, and responded to questions with "I don't know." When one woman complained about the lack of communication, a Frontier worker told her dismissively that she could call the manager. We kept learning about the flight delays by watching the status board. The front gate workers wouldn't say anything, and most people were too worried about missing the flight to run and get something to eat."
Cons: "The flight attendant complaining about it being a 9 hour day . Slouching Over seats seemed to be dreading the day."
Pros: "Flight was fine, golf clubs made it OK."
Cons: "Be prepared to pay extra for EVERYTHING!"
Pros: "Base price. Plane seemed newer and was clean."
Cons: "Staff was a bit rude. Tray table was comically small though with absolutely no complimentary food or drink I suppose it doesn't matter. Extremely thin padding on seats making them quite uncomfortable. While the base fee is low, once you factor in all of the fees for check bags, carry on bags, snacks or a drink while on-board, and paying to guarantee you have seats together, you might as well just fly Southwest because Frontier will likely be no cheaper or just barely."
Cons: "Took forever to get luggage off plane, then, my luggage wasn't there. They told me it didn't make it and they'd deliver. 20 min later, after I already waited an hour and a half since getting off the plane and had left she calls me and says its here and she'd be waiting on curb with my bag. She wasn't and when I got there she looked at me she had never seen me before. They've got complete morons working for them. Also in the luggage office they leave people's bags unattended so someone could easily steal. Wouldn't trust them with my stuff ever again."
Pros: "Had a great fight all around. Staff was friendly and helpful. Lines moved efficiently."
Cons: "I've used Frontier twice. Once for Thanksgiving week and once for Christmas week. Both times I had to wait 40-45 minutes to get my bag. The first time, the belt stopped working after already sitting and waiting 20 minutes for the the luggage to come to baggage claim. So myself and a large number of people had to wait an extra 20 minutes before someone decided to switch the our bags to a different belt. The second time there was no malfunction. Literally the entire plane and myself, who checked a bag, waited a total of 45 minutes before the first luggage appeared. Because I'm a considerate person, I prefer that my ride doesn't get a ticket or their vehicle towed for waiting outside for an extra 20-30 minutes or they waste their gas by circling around the airport until I finally say, "I have my bag." Mind you, this only seems to happen when I'm arriving to Orlando. I probably will be avoiding Frontier Airlines when picking my next flight."
Cons: "No reclining seats!"
Pros: "I liked that it was cheap, mainly because I was only there for a day and didn't have to pay for luggage. The staff seemed ok and everything else was normal."
Cons: "I didn't like how they basically charge for every single thing. They charge for checked bags, carry ons, the seat selection, and any kid of food or drink that's not water."
Cons: "It was unfair to Charged us $90 for the carry on"
Pros: "Well everything was going well for my family until we arrived at our gate and learned that our plane had been given away to another delayed late turning our 6:10pm departure into a 1am departure. Don't get me wrong I do feel bad for those poor people who were delayed on the other flight, but does it make sense to make an additional 200 or so people late to their destination? You don't have any other plane or pilots in your fleet in case this problem occurs. We were expecting to get into our hotel at 9:30pm. It's 4:15am and we're still not there. Terrible."
Pros: "always professional"
Cons: "I had to book a secondary flight, my bother DIED unexpectedly, and there was business... not compassion thrown at me. I completely understand business, but geez???????"
Pros: "Can't beat their price even if I had to pay for carry on. It was on time, crew was nice and plane not too bad. If you are on a budget and the journey is what counts it's excellent."
Cons: "They should at least give free water lol"
Pros: "The cost, the ease of booking, everyone was extremely nice. The 'Pilot' or who ever keeps us updated on flying & weather conditions had a great sense of humor and kept us entertained. The plane was clean & looked brand new. It was cheaper and easier to check a bag than mess with a carry on, if you set it up when you purchase your tickets. I had purchased a soda before boarding but the gave me a glass of ice at no charge (some places charge for the cup). No extra cost for seating unless you want a specific seat. We definitely plan on flying more & recommending it to family & friends. Plus it's cheaper than driving"
Cons: "Tight quarters, the seats are pretty much fitted, prob not very comfortable for above average size individuals."
Pros: "Really good experience"
Pros: "Overall good. 32 minute wait for luggage. Seemed like a long time. 45 minutes from when we departed. Took a while just to get off plane that I am not counting."
Pros: "Everyone were really nice. The service was good."
Cons: "I didn't like the following fact. I was charged $35.00 for a carrying on bag. When the bag met all the requirements needed for a carry on. When other customers had larger bag and they were not charged. The bag was small enough to fit under the seat. I should be re-enburse the $35.00 I was charged. Thank you"
Pros: "The price was good. Considering it was Holiday time."
Pros: "The lady next to me said “if these seats get any smaller you’ll have to be 10 & under to ride!”"
Pros: "No, the seat is not comfortable. Only 40 pounds for the luggage?? Not good.."
Cons: "Increase the pounds for at least 50. Add the neck pillow at least to the seats. Little space for the legs. In overall at least it comply with the purpose"
Pros: "Early departure and early arrival!"
Pros: "not much. bumpy flight , seating tight"
Cons: "not much"
Pros: "The crew was very nice and the seat seemed more comfortable than another airline I was on."
Cons: "Nothing. It was perfect. Smooth landing as well. Great pilots!"
Pros: "The price."
Cons: "Seats are a bit tight."
Cons: "I purchased a seat and someone else was sitting in the seat. I had to be reassigned to a different seat."
Pros: "Easy boarding/unboarding, seat assignments, self servcie luggage tagging at FLL."
Cons: "Fees for everything - including seats so we could ensure we sat together. Still prefer all-in cost. Wound up paying more than another airline. Tray table very small, no entertainment, ticket counter staff not very friendly (BDL) - act like we were bothering them. No self service luggage tagging at BDL"
Pros: "The price"
Cons: "The trip got canceled due to unrest in Nicaragua, but they wouldn’t give us our money back, even though we had bought flight insurance. This is a scam!! Do not use them ever!!"
Cons: "Arrived at airport after receiving messages of a delayed flight only to be turned away to fly! Spirit advised although my flight had been delayed three times between 4-7pm I needed to arrive at the airport 1 hr before my initial time to fly (6:15). No refund no options other than to file a complaint! No trip happened as a result of this"
Pros: "Almost everything about the flight."
Cons: "There's no entertainment at all and there's no food."
Cons: "Pricing is a hoax. Had to pay $50 per checked bag and $55 for a carryon. And had to pay additional fee to select a seat at the airport. I own parent of this problem by not checking fine print, but feel led astray by original advertised ‘ticket proce’."
Pros: "Easy and affordable. Clean"
Cons: "Seats were uncomfortable after a while."
Pros: "Crew was great"
Cons: "$45 for carryon fee, uncomfortable seats, lavatories had no water."
Pros: "Smooth boarding and offboarding"
Cons: "Seats are narrow, feels squeezed"
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Pros: "No waiting times Fast boarding Absolutely love that Spirit has arrived to Bradley airport and flies direct to FLL"
Cons: "No WIFI on board"
Pros: "Flight was non stop"
Cons: "All the additional charges for carry on and paying for my selected seat. Will not fly this airline again. by the time I paid all the added $174 of cost it was the same price as any other airline. The epic logistic failure at Ft Lauderdale. I got to the airport 2 plus hours early and still barely made my flight in time. I wanted to get something to eat but I couldn't because I had to wait in two lines to get my boarding pass, because the Kiosk would not print my ticket. In addtion to Spirit overloading TSA in their terminal. My worst flying experience ever, and I fly a lot!"
Pros: "I found a great price for my tickets...."
Cons: "Unfortunately the price for a carryon outweighed the ticket price. I checked online and it said $25 and up for a carryon. At the airport they were all the same price of $52, not to mention they had the worlds smallest carryon dimensions so I had to check my backpack! Won't be flying with them again"
Pros: "Easy boarding, on-time flight."
Cons: "Extra charge for seating"
Pros: "Cost more an we thought"
Pros: "The price was good for a weekend get away .."
Cons: "The hidden fees and all you pay after buying a economy ticket ... charging for carry on , charging for insueing a boarding pass charging for water and soda for seats ..."
Cons: "The airline overbooked, gave my seat away, and left me stranded for a day without my luggage. Was not aware before buying the flight that you must pay for all baggage. Poorly run and not accommodating."
Pros: "Delayed, extra hidden costs, Crue was telling profanities because one passenger vomited."
Pros: "overall travel experience"
Cons: "paying for snacks/drinks"
Cons: "No reclining seats. Have to buy water. Couldn't sleep on the red eye which led to the rest of vacation being difficult."
Pros: "first flight was fine"
Cons: "I flew form DFW-Fort Lauderdale and it was fine. My flight from Fort Lauderdale-San Juan was a disaster. I boarded the plane and took my assigned seat as usual. Little did I know someone else was assigned the same seat as me and it was a family of 4( the parents and two kids) the Lady was extremely rude because I was sitting on her kids seat. The flight attendant asked me to move and wait in the back of the plane until every passenger has seated. I wish she could've been more nice about the situation. I felt as it was my fault for booking a ticket with Spirit. Anyway, I walked to the back of the plane to wait until people were done boarding. Another flight attendant in the back were just staring at me as if I was taking over her space without even asking how was I doing, no greeting or anything that a customer deserve. Everyone boarded the plane and eventually they found an open spot on row 10, by the EMERGENCY exits, I dislike those seats, but nobody asked if it was ok for me to seat there. I was willing to wait for another plane if possible, but I felt like the whole crew did not care about the situation. The add more to the mess, I sat on that one open spot that was left and that area of the plane was freezing. I was wearing a tank top which made things worse. My whole flight was a mess, crew wasn't friendly or helpful, no one oppologize for the incovenient and no one actually care in fact made me feel guilty for buying a ticket with this airline. I work in customer service and this is not how you threats people."
Cons: "I was asked to change my seat from 29A to 3E to accommodate a family who wanted to sit together. I was told that 3E was a better seat. 3E turned out to be a nightmare. A row away was a child who screamed for 75% of the flight but that wasn't the worst part. 3E was situated between a man and a woman who must have weighed 450 pounds! I literally had half of a seat for the entire flight. I really feel that I should be reimbursed because of how uncomfortable I was forced to fly for the entire flight. A person of that size should not be squeezed into a row of three seats."
Cons: "The tray table was dirty and it smelled like vomit. Seats did not recline."
Cons: "I had a connecting flight form San Jose to Chicago in Fort Lauderdale. Both Flights were Spirit. Had around 2 yrs to get from my flight from San Jose to the chocago flight. By the time i went thru customs (huge line) then thru security (another huge line) i got the the gate at 7:38 A. M. My flight was scheduled to leave at 7:42 A.M.. I understand that you do need to close your gates a little earlier, but i was not the only one that had the same itenerary and missed the flight. Its just hard to understand that you must have a record of who is missing on that flight and since you know they are at the airport (because we came in from San Jose on your flight) not to at least wait until 7:42 to close the gates. There was no one at the gate, the gate was closed as we watched the airplane sit there without moving for at least another 10 minutes. Its beyond logic and the only way i can explain that in my mind is that your record of competing with other airlines of being on time is more important to the airline than the customers themselves. Which is very sad. Then i stood in line for one and a half hours just so i can speak to someone on what my next step should be. Do you have any idea how stressful it is to miss your flight and then have to stay in line for another hour and a half in that stress? As i stood there and watched the couple in front of me being in distress and his girlfriend crying i realized how unfriendly Spirit Airlines is ti its cutomers. Then finally i get to the representitve to be told i can get a flight out at 6:15 P.M. That is 10 and half hours later. So i inquired, can we use another airline or even an alternative airport to resolve the long wait, of course i was told no without any explanation. So, i had my office search for a flight for me and they found one for 101.00 to Midway with Southwest Airlines leaving at 10:15 A.M., but since i was in a different terminal and would have to go thru security, i would not make it. Very frustrating to think since your air line is the one that propsed the itenerary for me, would not back me up when i missed the flight with no fault of mine. Afterall, Spirit sold me that Itenerary, they should have been aware that it can take longer than two hours to make it to the next flight. But, what really has me steaming is you could not even have more than one person to help at the counter for the people that missed their flight, because if you DID then i could have had time to book the Southwest flight. Due to your lack of concern about the customers in general my company nor I will ever use your services again. I know that probably doesnt break your heart, but me being in business now for well over 30 years,i can gaurantee you eventually if you do not change your practices, it will affect your bottom line. One last note. I overheard another frustrated customer asking if they will give him any food vouchers, and he was stared down for a few seconds and then a simple "no"."
Pros: "Quick boarding"
Cons: "$55 for carry-on, $4 for snack, no entertainment, no Internet, no reclining seats"
Pros: "Tickets are inexpensive and beverages reasonably priced for an airline."
Cons: "Most uncomfortable seats I've ever sat in. They don't even recline. You get what you pay for I guess."
Cons: "Late take off and arrive. Then flight back was cancelled. I was stuck in trying to get home to my son."
Cons: "Half our luggage didn't arrive"
Pros: "WOW! Super impressed with the staff. I hadn't flown spirit in years because I had such bad memories about the spirit credit card (false promises) and bad experiences with the staff. But EVERY spirit person was great. From check in, to the flight attendants, to pilots, to people at the boarding gate… really great team now in 2016"
Cons: "Those seats NEED to recline. You have to fix this on your planes. I couldn't sleep I was so uncomfortable and I can usually always sleep…. Pleaseeee recline those joints"
Cons: "Had no seat assignments until last minute. They were all confused about seating the last few people. Actually on the plane trying to find seats for two people. Spirit is the worst airlines"
Cons: "Uncomfortable sitting ! Very bad"
Cons: "Everything, $55 per carry on is totally ridiculous. Web site is a diseaster, flight attendents were clueless, communication was non existant...Total Nightmare...told everyone to NEVER fly Spirit..you sooo need to get your act together"
Cons: "Try getting charged for your bags only to then get stuck paying even more for your seats because the only ones left. The last available seats where in an exit row and I was forced either to pay extra to check my bags in at the airport or choose and pay for the last available seats. Either way they squeezed every last penny out of us."
Cons: "Very rude crew at the airports and gates. Away from being helpful. Flight attendants were nice though."
Pros: "The low price flight ticket, until I realized it was $50 to check my bag. Would've rather flown a MUCH nicer carrier with half the bag price. Not likely to fly again unless it's crazy cheap for a short distance."
Cons: "Too expensive of a bag check fee. Small seats. No entertainment. No free food. Cheap, cheap, cheap. No thank you."
Pros: "the only thing I liked were the passengers"
Cons: "Everything else was terrible! Disorganized gate, disorganized check in, we left 5 hours late and then we were told the staff needed to be changed for this domestic flight, they did not have a sticker on the plane registered so they had to fill out paperwork for an hour after we were delayed and sitting on the plane, there were only two hosts working the beverage service and they only came around one time until the end of the flight to collect trash. It was very crammed and I would never take a Spirit flight again!"
Pros: "That it was short, but that's due to geographical luck .. nothing your airline did."
Cons: "Flight was delayed for almost one hour My luggage was delayed because of rain and all my clothes was soaking wet."
Cons: "Had no idea that Spirit was the king of nothing included. Will never fly them again"
Cons: "Spirit raped me on extra fees making the price of my two tickets double with baggage fees alone and we only had 2 bags with us and one checked."
Pros: "It flew me from Boston to Florida."
Cons: "The seats don't recline. Everything is an upsell on Spirit including checking in ($18!). It wouldn't surprise me if they put bill acceptor at the bathroom door to pay $3 a flush. If you are over 5 feet 10" this will be the most uncomfortable plane ride of your life so beware the cheap flight price."
Pros: "hidden fees, chaotic boarding and flight 4 hours. late. Never again"
Cons: "I could not take the trip."
Pros: "Stewards were nice"
Cons: "Seats were uncomfortable, didn't realize it would be so expensive to have a carry on/check a bag on spirit"
Airlines flying from Connecticut to Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights