Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to Houston
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Scores according to KAYAK customer reviews
Cons: "The gate was occupied when we landed on schedule."
Pros: "Seats were ok"
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "The flight was delayed and then stuck on runway for over an hour. No air at 3 am"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "No legroom in 17 E"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Pros: "On time"
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Cons: "Delayed 2hrs"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "Missed flight"
Pros: "Good flight attendant. Flight landed earlier than anticipated."
Cons: "They nearly took my carry on with the other checked bags when leaving the flight. It clearly had a carry on tag. Unforced error!"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Everythinf was great, First time flying with them and I would do it again."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Pros: "Nothing. United is the worst airline on the planet."
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Pros: "Wheelchair service."
Cons: "Dinner for long distance flights."
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Pros: "The entire trip, other than the delay in Dallas was easy & uneventful. There was enough time between flights to allow going through transport & security to the next gate. Food & service was great! Awesome teams on Lufthansa!"
Cons: "Nothing, really. The ticket prices were great for travel from southern United States to Central Europe!"
Pros: "The seat was comfortable"
Pros: "Wonderful timely departure and landing"
Pros: "Great. I had no issues with boarding."
Cons: "So uncomfortable."
Pros: "everythinf was geeat ! on time Departure and early arrival"
Pros: "Was excellent i like thank you"
Cons: "Nothing al contrario all excellent"
Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"
Cons: "No movie without paying"
Cons: "Late departure not good with wheelchair disability services"
Cons: "Lack of space and organization"
Pros: "Food, knowledge of employees, signage great just overall a great experience"
Pros: "Boarding was earlier than schedule."
Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"
Pros: "The airplane was nice, has power outlet, entretainment, and comfort."
Cons: "Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money."
Cons: "Delays hrom Houston toCR"
Pros: "Overall experience was good."
Cons: "The food and the long layover"
Pros: "Boarding passes on my phone"
Cons: "The seats on the first plane were hard as a rock"
Pros: "Great airline A+"
Cons: "The TSA at New Orleans airport was rude"
Pros: "No issues ELP to HOU"
Pros: "Very friendly service"
Cons: "The seat cushions were in terrible condition!!!"
Pros: "I liked that my wife and I could sit together from Lafayette to Houston."
Pros: "Food was great."
Cons: "Pay per view.. Not good at all."
Pros: "Very organized, on time, and courteous staff."
Pros: "Great seat"
Pros: "On time cheap no problems"
Pros: "I Almost lose the connection the line in migrarion Super long"
Pros: "Not much."
Pros: "Very professional and curious staff."
Cons: "No TVS"
Pros: "Very quick and very efficient"
Pros: "Even though there was a delay. The trip was.Great."
Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."
Pros: "we landed on time"
Cons: "we took off late"
Pros: "flight was delayed, interchange was cancelled, and attendants on first flight were just plain mean!"
Cons: "Were charged for 3 bags of luggage even though we booked with a United Visa Card"
Pros: "Fast, courteous, on time."
Cons: "To cramped, not comfortable."
Pros: "I really loved the room on the ph"
Pros: "The male agent at the counter was great! Unfortunately that was the only good thing about the trip. Everything was SO expensive, had to pay $1.99 for a bottle of water which is free in other flights. The crew on board didn’t do anything and didn’t come through to collect trash until the very end."
Cons: "More affordable prices, snacks and drinks available in flight, and a more helpful crew on board."
Pros: "Crew was nice"
Cons: "No WiFi, no food."
Pros: "Lol seats NOT comfortable but it's that "you get what you pay for" but that's ok the staff is AWESOME"
Cons: "Frontier is good for the price you pay. It would be selfish to ask for first class paying coach prices. Good when you need em"
Pros: "FLIGHT WAS QUICKER"
Cons: "FLIGHT GATE CHANGED FROM TICKET, COUNTER BOARDING WAS "UN-ACCOMODATING"."
Pros: "Crews were good"
Cons: "Restroom smells awlful"
Pros: "Nice plane, with plenty of room."
Pros: "Flight was delay 5 hrs..... with no one telling us anything."
Pros: "The crew was great"
Cons: "Had to pay $60 for a carry on item. So gimmicky"
Pros: "That I'm finally home"
Cons: "The entire experience"
Cons: "Great flight"
Pros: "On time. Priced low. Staff professional, friendly."
Cons: "Waiting to long and is rhe same thing as Spirit ...."
Cons: "Carry on charges"
Pros: "on time"
Cons: "Late.. U had to purchase everything"
Cons: "Flight delayed 2 1/2 hours whike a page from the log book was found. Apperently because of the large plane they couldn't bring in another one."
Pros: "The price for the ticket was good"
Cons: "The seats are uncomfortable and wasn't served a drink or snack on such a long flight . The bag check in was very slow due to the baggage claim tags are handwritten and not computerized like most airlines"
Pros: "Overall, nothing stands out as exceptional. Just basic. Crew was ok but on both segments of my flight, I found them to be somewhat unprofessional as they were all having personal constrains with each other and seemed a bit annoyed if a passenger needed something."
Cons: "The seats were the most uncomfortable plane seats I've ever sat in. I would recommend frontier for more than a 2 hour flight."
Pros: "No TV, sears do not recline, Frontier sucks"
Pros: "Not bad"
Cons: "Should offer complimentary drinks. Coffee tea or water"
Cons: "Extra baggage fees Most uncomfortable seats in the industry Charging for a Coke after I paid hundreds of dollars for a ticket, come on guys."
Cons: "I didn't to much enjoy that I had to pay $2 for a can of soda"
Cons: "They charge for carry on luggage, shame! Even if everything else was perfect (it wasn't) they would still suck just for that reason,"
Pros: "I arrived"
Cons: "Late - as usual!"
Cons: "Seats didn't lay back and had to pay for carry on luggage"
Cons: "Having to pay for drinks"
Pros: "It was fun and playful!!! Never had such an amazing trip back to Houston."
Pros: "The cdcrew was curtious"
Cons: "Seats suck No inflight dtv Charge for everything Seat fee Bag fee Carry on fees When its all done you cost more not less. Wont use you again!!!!!!!!!!!!!!!!!!!"
Pros: "Stretch seating"
Cons: "$2 soda $30 carry on charge. What's next $50 charge to have heat in the aircraft."
Cons: "A little noisy"
Pros: "Direct flight"
Cons: "Late, really late Last minute gate change required to exit secure area and go through security again Very little communication from gate agents Seats (the most premium price added onto fare) very hard The flight attendant loudly hawked their frequent flyer program over the pa several times during the flight"
Cons: "Delayed 3 hours, then told flight was cancelled! Frontier did nothing for passengers! Return flight had over 2 hour delay! We changed carrier and had no problems. Will never fly Frontier again!"
Pros: "On time"
Pros: "Staff very polite"
Cons: "Delayed crew 3 hours no. Computers to tell who should be on plane"
Cons: "Start with paying for a carry-on, which made this "cheap" flight as expensive as a better airline. And paying for a seat assignment?! Didn't get a chance to experience paying for water onboard, as the entire flight was cancelled. Thanks to their lack of connection to other airlines, they couldn't get us where we were going prior to our RETURN date. So our lodging, car rental, etc all were completely wasted, at our expense - no vacation, but still had to pay for it. "Nothing we can do, sorry, it's the weather..." Really?! Weather explains a delay, not torpedoing the entire vacation. This airline is the absolute pits."
Pros: "QUICK AND EASY. NO LUGGAGE HASSEL"
Cons: "TO MUDH TRUBLANCE"
Pros: "The boarding reps were very nice and accomodating"
Cons: "There was no earbuds or tvs or anything to entertain us."
Cons: "Having to pay for luggage, drinks n snacks"
Pros: "Hidden Fees w/ bags was disappointing. Food was mediocre."
Cons: "$60 for a carry on?"
Pros: "i was charged 40$ for a small carry on baggage."
Pros: "The crew was friendly."
Cons: "Brand new Airbus had computer problems that required us to return to the gate after 45 minutes on the tarmac. Cold restart was required. That required another 45 minutes. Then we had to wait for 1/2 an hour for a maintenance crew to arrive so they could sign off on the problem??? Seriously? Why wasn't the maintenance crew already waiting for the plane once the decision was made to return to the gate? One would have thought after such an inconvenience that Frontier could afford to let go of some of its $5 sodas or pretzels for free to the passengers, are you kidding...NOT! We were offered about 4 ounces of warm water. Yup, they would not even let go of their ice. I guess the lesson is that you live and learn, I will never fly Frontier again."
Pros: "pleasant atmosphere and crew energy. perfect sized tray tables and easy way to adjust them. Nice, too, to know that now one was either going to get squished in their seat by person in front reclining, or person in front reclining to be alarmed by person behind trying to stand up."
Cons: "Would like to be sure that any announcements by crew are made by ones with clear English dialect and appropriate pausing so all can understand. (not saying that was an issue on this particular flight....but I noticed it during my trips this month...)"
Pros: "I was easliy checked in"
Cons: "It was more then an hr late The plabe shook all the ride long It felt terribly unstable"
Pros: "We arrived at our destination early for both the flight toward Houston and back to Vegas."
Cons: "I cancelled my carry on ticket, but was disappointed to find out it couldn't get charged back to my card but instead I have $70 in flight credit now that I might not even use."
Pros: "The price"
Cons: "The comfort"
Pros: "Boarding was quick"
Pros: "Cheap n effective"
Cons: "Airport work"
Pros: "Everthing is better"
Cons: "Couldn't recline"
Pros: "Service everything went smooth"
Cons: "Good service somewhat lacking"
Cons: "no snacks, no coffee"
Cons: "That they charged me an extra $100"
Pros: "Staff was very receptive to us on our honeymoon"
Cons: "Staff was friendly"
Cons: "Good price ticket"
Cons: "I was not given anything to drink"
Pros: "The price but it wasn't worth it."
Cons: "The cramped seating."
Cons: "Badly pressurized aircraft"
Pros: "Easy process. Landed early. Great staff. Would pay for wifi."
Pros: "Staff was super friendly and helpful!"
Cons: "Nothing to report."
Cons: "Overcharge people for luggage."
Pros: "Exelent fligth"
Pros: "The cheap ticket price"
Cons: "Everything else"
Cons: "I was held hostage, when I checked in to receive my boarding pass, I was told that had to pay $105.I asked why but clerk could give an answer so paid that was only way I leave Chicago."
Cons: "Always delayed flights and overbooked"
Cons: "We got cancelled on ourway back from oakland"
Pros: "The aircrew was friendly"
Cons: "expensive snacks"
Pros: "Very helpful and kind"
Pros: "It land safely"
Pros: "It didn't crash."
Cons: "Deplaning, twice, delays without giving information. Uncomfortable seating. Baggage/seat costs."
Pros: "Every was great in general"
Cons: "Baggage fee is ridiculous high"
Pros: "Sharp timing, clean planes, excellent pilots"
Cons: "Poor information and poor excuses"
Cons: "It was canceled."
Pros: "I liked that there wasn't any problems with airplane or layoffs."
Cons: "I didn't like seat comfort...too damn close to one another."
Pros: "Good price"
Cons: "Could not move the back rest"
Pros: "Staff were great!"
Pros: "Arrived 30 min early. Fast boarding process. Clean aircraft."
Pros: "Overall very dissapionted..."
Cons: "I didn't like the service at all.Very Disappointed"
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Cons: "Lost bag"
Cons: "Online bag check in failed. $50 is expensive"
Cons: "Very unprofessional and classlrss"
Pros: "Great sense of Humor Friendly staff"
Cons: "Perhaps a bad day to fly. Was very turbulent"
Cons: "one hour late departure"
Pros: "its cheap..."
Cons: "most everything..."
Cons: "Had to wait 2 hrs for the luggage to arrive to the airport plane landed at 4:30 am luggage arrive at 7am"
Cons: "They will flout their own policies in order to fleece passengers for extra monies you thought you saved on the cheap air fares. You have been warned, if you have had a bad experience, please prevent others from having one by completing one of these surveys."
Airlines flying from Connecticut to Houston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to Houston
Masks required on board, masks provided on flights from Connecticut to Houston
Social distancing seating
Middle seats unavailable to book on flights from Connecticut to Houston
Testing for antibodies, testing for symptoms for flights from Connecticut to Houston
Waiving of change fees. Search flexible flights from Connecticut to Houston