On time! There were plenty of airport employees who were able to keep us moving in the right direction. The crew on the plane were professional.
Was revoked with Jet Blue due to delay from Kenya Air
WiFi didn’t work most of the time. The usb chargers would work only occasionally for 5 mins and wouldn’t charge after that. Had to keep trying repeatedly at each of the seats in the row.
The crew bent over backwards to thank us for flying and make us comfortable. The food service was quick and efficient. The Captain communicated and said goodbye and thank you as we departed. They really stood out!
my mom urmila patel needed a wheelchair which was not available on the curbside. she needed to walk almost 50 meters inside (at the risk of falling) and then had to wait in line to get a wheelchair (this is not ok). Once obtained she had to seat in it for 30-45 minutes for someone to take her in thru the checkin process (which was fairly smooth and easy). the lady who helped her with her checkin process was very courteous and helpful
This was the worse experience. They delayed our flight twice and we still had to find another flight to get home sooner which was alos delayed. Also, the flight attendant named Ginny on DL9890 leaving at 4:13pm on 3/23/26 was extremely rude.
I love Delta the flight attendants were personable and the flight arrived 1/2 earlier thanks expected. All a plus. The gate agent was a bit flustered but even with that I still had a good experience. Her supervisor assisted me.
Delta flights recently are always delayed AND at jfk tney get the gates further away (need To walk 20’ to get to them/all the way at the end of the terminal). Not sure whats happening but price doesnt match experience!
Because I was moved to an exit row, the snacks in economy comfort, the selection of snacks was better.
Great!! I haven’t had a bad experience with them.
The flight attendant was very polite and attentive. The food was good.
Leave on time. We waited on the plane for hour hours and it was hot and smelly
The plane was very creaky and lots of ringing. Plane was dirty and dingy. I couldn't hear the captain's announcements from the flight deck. Not sure if it was the captain or the audio equipment, but good thing there wasn't an emergency where we needed clear instructions. The overhead compartments were clearly full, but the flight crew allowed people to stand in the back with their carry on luggage. Then after everyone boarded, they had to go to the front to gate check their luggage because there was no room for their bags and then they returned to their seats...such a waste of time when clearly the overhead compartments were full when they originally boarded.
I booked an aisle seat and was given a middle. At 6'4" 230lbs, it is not ideal to fly in the middle row for myself and passengers.
The plane was very warm and the crew turned on the lights for the entire snack service.
Awful. We had an 8 hour mechanical delay- no vouchers and no kind/courtesy/professional representatives in the entire airport. Not only was it a terrible experience for both my 7 year old and myself, I still have not heard back from American about how they’re going to correct it- I’ve sent 2 or 3 emails about our experience- which was just awful. Not to mention according to national traveling laws, we should be reimbursed… but of course they’re not responding.
Overall it was good but not great. The aircraft was an old and seats didn’t recline in business class unless you kept playing around with it.
The plane was subbed for another last minute, the gate was changed last minute. Could live with that but we boarded and there was a delay which totaled an hour in the end. There was a technical issue which meant wheels needed to remain out for ten mins after take off. My USB phone charger was broken as was the headphone jack which meant I could t enjoy the IFE and could use my phone after a few hours. Even the map function on the plane failed to work after a few hours.
The flight was delayed and we were told the airplane is on its way to the gate from the hangar. We were told this for 2 hours and the flight was continually delayed in ~30 minute increments. Then we ended up having a new airplane. The issue wasn’t clearly communicated and it left everyone feeling confused about when we would actually be leaving. Whenever they communicated a new boarding time it felt arbitrary and random. The boarding process was a mess and disorganized, which made it last longer than necessary. Landing was rough. Seats were uncomfortable.
It left on time and arrived a few minutes early. The whole process of checking in, seating (got my upgrade thankfully!), and the meals (superb multi-grain healthy salad) were great. It arrived on time (actually a few minutes early). American continue to keep up its promise of customer service. I love being part of the American traveller family.
Flight was cancelled, no support at JFK even though it is their main hub.. wait times on the phone was very long
Domestic flights are good. Just stay away from international travel
Boarding process was terrible. No assigned seat until the gate, then a long line to get seat assignment.
The space between seat rows seemed to be larger than other airlines. I didn’t check their food or entertainment since I slept most of the way. They do seem to have a lot of options for purchase though.
Kayak sucked. You gave me a confirmation number that was not useable by the jet blue system. Nor did you send any check in emails. I’ll not be using your site again. Nice work.
Automated scanning was slow and somewhat haphazard. Too many people were unfamiliar with the tech and were forced to learn on the fly. The hands off approach of the gate staff made it more uncomfortable. This needs work. Overall the flight and cabin crew were excellent.
Crew were fantastic and so catering and wonderful! Full score for the entire crew!
Terrible. They canceled our early morning flight after midnight on the day of and had no available flights to rebook my family on for the next 72 hours. Yet they still had other flights that were not cancelled from JFK so it couldn’t be based on the weather. It felt like they canceled the flight based on it not being profitable enough for them. I am not interested in traveling with the again. The absolute worse customer service and lack of accountability.
Going through JFK’s security is a mess. The TSA security said no shoes on the bins. So, we place our shoes in the belt and they came out all over the belt. Boarding was delayed and Flight as well.
I loved the flight and the crew. It was comfortable and smooth.
When I wanted to check in 3 hours prior to boarding time, the employees mentioned “a little over an hour delay” so I waited for an hour then I went to go look for food in the terminal and most people from that flight were in the same area looking for food. Finally I decided after food to check to see if it’s anytime closer and now it’s 2 mins until boarding closes?! What are you kidding me? I didn’t receive anything via sms about boarding now nor via email or on the intercom. I luckily made it through, barely, and then there’s no room for my carry on mind you I’m in the very first row so I had to place my purse in one further row back and my carry on sections down. Not sure who pays for better seats to get your stuff placed all over the plane but that was the worst experience I’ve ever had flying with anyone.
The worst. They don’t follow procedure for boarding per group. Flight got delayed for no understandably reasons, they changed our destination from PR to Miami, left us inside a plane for more than 8 hours, then cancelled flight in Miami leaving us stranded. Poorly managed re-accommodation for a new flight and overnight stay so I have to spend in a new ticket and my own hotel room to been able to get to my office next day. Lost 2 days of work and as a doctor, patients loosing their appointments. to other flights and besides
I was 2 hr arrive in the airport and 45 min in the line . After take to my turn . The agent tell me I’m later . I can not board . So my vacation was going to the floor . Just for their bad customer service agent in the airline
My flight was canceled I was promised a reginf still not received.
The worst service , the agents from the counter are really bad . Poor customer service . They didnt help me to get in the flight . I was on line when they close the flight without telling and I couldn’t board the plane . I will like to get my money back ey back because it was their fault. Really bad management , bad manners, bad additud
Very delayed with little to no communication from the captain or flight crew. All announcements made were not audibly understood by passengers. Very poor communication. After arrival it took approximately 20 minutes to get a jet bridge to the plane.
I fly Frontier often and generally don't have any issues. For some reason, the Denver to Houston's George Bush Intercontinental (IAH) flight always needs to wait on the tarmac in Houston because a gate is not available after landing. I've been stuck for as little as 15 minutes and as much as a little over an hour. I know only fly the Frontier Denver to IAH route when there is not an available flight to Houston Hobby (HOU).
Terrible Y lost my connection to Mexico, nobody of your company help me And y pay a lot of money for my baggage Until now I continue in the Houston airport I vneed you return my money
Everything was good, 20/30 minutes late waiting on a crew member. It’s hard to keep employees. Or serious employees I know. I remember one flight from Houston of Frontiers was almost 18 hours late. And another 4 hours late very poor. But I would rather be late and safe than the on the news. Thank you.
Good - Leg spar, cleanliness, and on time performance. Bad - No snacks and entertainment.
