Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to Phoenix
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$251||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Connecticut to Phoenix.
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Scores according to KAYAK customer reviews
Pros: "Ease of boarding"
Cons: "That AA does not follow my preferences. I was assigned a middle seat even though my preference is an aisle seat."
Pros: "Priority boarding."
Cons: "Connection from SAN to PHX seemed cheaply made."
Pros: "I liked the inflight entertainment."
Cons: "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
Pros: "Boarding lasted over an hour"
Cons: "I regret flying with American. They have consistent problems with every flight from seating to delayed flights"
Pros: "No drama- always great flying from Long Beach"
Cons: "Really wish that there were power adaptors. Landed with a dead battery."
Pros: "Great flight attendants"
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Departed and arrived on time. Friendly, efficient crew."
Cons: "Seats and aisles very tight."
Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
Cons: "You lost our bag and our original flight was shrunk. Our seats booted without warning. Late to our conference in Arizona."
Pros: "Staff did seem empathetic and offered substantial tips on how to find out about connecting flights. Also a promotional offer for the aa credit card had a sweetened points offer. I also liked the general structure of the plane made it easy to see if the lavatory was occupied or not."
Cons: "Plane pulled away from the gate knowing we were delayed (or so it seemed). Subsequent delays meant we were stuck on the plane and couldn't briefly disembark."
Cons: "No accommodation for delays and overnight stay in airport."
Pros: "Flew 1st class, everything excellent"
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Pros: "Inflight entertainment was awesome."
Cons: "Missed this connection"
Pros: "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
Cons: "Not a thing!"
Pros: "just Ok for everything."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "The main crew person checking us in was very nice and attentive, tried to keep me posted on changes, and remained pleasant even though some were getting upset."
Cons: "flight was delayed, staff didn't update us so people were getting upset and irritable while waiting to hear. Then flight times changed without announcements, upsetting some."
Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "Great flight, on time, seat upgrade"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Slept through the entire flight, ground crew got me from gate to seat ASAP."
Cons: "Everything was good, so no problems to report here!"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Pros: "Crew was pleasant"
Cons: "Needed to return to gate to refuel after aborted takeoff attempt. Thi"
Cons: "Lack of communication from the crew on the delay."
Pros: "Safe flight"
Cons: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"
Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Cons: "Provide food would be better"
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Ticket price was competitive."
Cons: "No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Crew was friendly and made my travel pleasant"
Pros: "Service was not only on time we landed early as oppose to me losing 1300 usd on my original flight to dallas for work Friday which I didn't make and cost me out of pocket"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "Quick boarding and taxi. On and off the flight seemlessly."
Cons: "Delayed flight due to crew."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pros: "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
Cons: "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Pros: "Updated interior. Comfortable chairs. Friendly staff. Pilot communicated well."
Cons: "No charging capabilities for devices. Limited food options."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Cons: "Crew was fantastic on United!"
Cons: "The seat in business class was small."
Pros: "Staff always amazing."
Cons: "Everything was good overall."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "Nice new interior"
Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Pros: "I didn't get dragged of a flight due to overbooking. So that is always a positive."
Cons: "United needs to add more entertainment options to all of their flights. Virgin, JetBlue have done this. Why can't United? You have record profits, invest it in inflight experience."
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Staff excellent"
Cons: "Everything else, space restrictive"
Pros: "Good service"
Pros: "Flight price."
Cons: "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."
Cons: "Flight was delayed therefore missed my connection"
Pros: "I ended up going through Chicago. My return flight was delayed and I missed the connecting flight and had to stay in a hotel overnight. I am still waiting for the next flight home."
Pros: "That's it was fast and organized"
Pros: "Everything went excellent for a snowey day! Flight was good!!!"
Pros: "Kayak e mails on gate changes and such"
Pros: "Took off on time and arrived early"
Cons: "Leg room"
Pros: "The crew was awesome. I didn't have any food."
Cons: "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."
Pros: "Very friendly flight attendants & the pilots kept us posted on everything which made me feel extra comfortable!"
Pros: "i didnot like any thing"
Cons: "they cancle the flight time so meny and i got other flight cancled"
Pros: "Flight crew apologized for delayed flight and minimal amount of food / drink available on flight."
Cons: "Plane several hrs. late. Missed connecting flight to Sacramento. Flying to attend my Father's funeral. Ended up flying to SFO so I could be within reach of drive to Fresno. Now have had to pay for hotel near SFO because of late arrival. Also having to pay $200 extra for rental car because return flight departs from Sacramento and not able to return rental car from originating rental location."
Cons: "Delayed departure, changed gate."
Pros: "Not much."
Pros: "Flight was delayed due to malfunctions and then cancelled and we had to board another plane and wait two hours the arrival time in the destination to Phoenix was 3 hours later than anticipated"
Pros: "As I had stated in the first part of the survey the crew members were again very friendly & helpful"
Cons: "I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person."
Pros: "-Flight Departed On Time From Newark To Phoenix Sunday 1/3/2016. -Flight Arrived 30 Minutes Early In Phoenix AZ. -United A.L. Fight Staff Is 1st Rate!"
Cons: "-United Airlines Check In Procedure @ Terminal C Newark International, Bag Drop Off & Colridinated TSA Check In System Was OverCrowded, Seemed Un-Organized, And Inefficient! -United Airlines Would Be Better Served To Assign Two Ajirline Agents To Assisit United Passengers With Bag Drop Offs & Flight/Seat Assignmnets. -Also The Fact That United A.L. Charges $25.00 Additional For Each Bag Is Ridiculous! Just Build The Cost Into Each Ticket Peice. Southwest Airlines Is Ahead Of The Curve On This! That's One Reason Why Southwest Is So Successful'"
Pros: "Excellent and friendly flight attendants"
Pros: "I got there on time"
Cons: "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."
Cons: "Flight was cancelled. Stayed on hold for over 2 hours to rebook."
Cons: "4 hour delay because of scheduling"
Pros: "flight was delayed, interchange was cancelled, and attendants on first flight were just plain mean!"
Pros: "The crew and pilot was very courteous."
Cons: "The flight was delayed three times. It was two hours behind schedule. Then there was a delay in boarding, no entertainment on board unless you buy wifi or previously downloaded the united app to watch selected shows on your mobile device! Appalling to say the least! Whatever happened to the days when you get on an airplane and food and entertainment was a part of your ticket price! Another thing that bothered me was the fact that I had to pay $25 for my suitcase! Really United! Am I not allowed one piece of luggage? I don't like carry my bags around with me so now I have to pay to check it! Shouldn't that be the other way around! Charge for carry on luggage, it's such a hassle and also slows down boarding time, cases congestion in the hallway with everyone reaching for their luggage in the overhead bins! I can keep going, but what good is it gonna do. United airlines suck!"
Pros: "Flight was on schedule."
Cons: "Uncomfortable seating, overcrowded, plane sounded like it was falling apart as it taxied. Creaked and rattled like a Model T. Probably not unsafe. but did not inspire a feeling of confidence."
Pros: "Amazing! Informative pilot, with fun geograpgical facts along the way. SMOOTHEST LANDING I HAVE WVER HAD!! Friendly staff. Flight was great."
Cons: "Planes seats are small, especially fitting 3 people in one row."
Cons: "When checking-in, the crew arrived exactly an hour before the boarding time. There was a long line and for other passengers, they barely made to board the plane. Checking in passengers an hour before makes it inconvenient due to the checking points being full by other passengers from other airlines."
Pros: "Everything was fine with the flight."
Cons: "I haven't flown in a couple of years and didn't know that snacks were no longer free."
Pros: "Everything went smoothly, times were great!"
Cons: "Crew a little snippy.."
Cons: "They cancelled my flight the morning of, I was rerouted through a later flight to AA when the United employee couldn't speak enough English to communicate, I misheard 2:30 when she actually said 2:13. Showed up an hour early as I always do at Eugene airport, only to have the gate shut in my face...we'd missed the flight. I then proceeded to get in my car and drive three hours to catch a connecting flight to Phoenix through traffic etc etc....only to arrive in Phoenix 6 hours later than expected. All of my evening business meetings, lost. Thanks United, you always seem to find a new way to screw it up."
Pros: "Great flight , great djs , great times, fly high...."
Cons: "Take off delay due to catering"
Cons: "Canceled, delayed....delayed again and again! Spent over 7 hours at O'hare and had my IPad stolen in the process!! I will avoid flying United whenever possible! Had a MUCH better experience flying home on Delta!!!"
Pros: "Took off exactly at departure time. Landed at Dulles in less than an hour. A lot easier than fighting thanksgiving traffic through the northeast."
Pros: "Even though it was a larger plane it boarded rather quickly for the number of passengers on board"
Cons: "The United Express spoiled me because of its smaller size but being roomier then the second half of my trip"
Pros: "TV service in plane was awesome feature"
Cons: "First the flight was delayed, then the second leg was canceled then i was rebooked onto a new flight 20 minutes before scheduled departure time. I had to buy a replacement ticket to get to my meeting on time."
Pros: "Theflight out was early and the stsff on both planes pleasent."
Cons: "The seats on flight out had no room and i was on top of my husband in order to give the poor man next to me room."
Pros: "No concerns with crew"
Cons: "Plane maintenance delayed flight"
Pros: "Free drink"
Cons: "Hard seats"
Cons: "I was forced to pay for my carry-on which was the same price as the check in bag. The complimentary drink and nuts were a charge and I missed my layover flight because they did not announce it. I want my money back! I had to get a whole new ticket from a different airline."
Pros: "I like the non stop flight and the staff were very nice and smiled"
Cons: "The price of snacks and drink . And I had to pay for a carry on bag"
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Pros: "Fast boarding."
Cons: "Staff was rude. Seats uncomfortable. Sat on the runway for 30 minutes because we we're a half hour early."
Pros: "Everything except the passenger who was drunk"
Cons: "The fact they allow him to answer the plane when he cannot stand on his feet"
Pros: "I lived"
Cons: "When I tried to get on at the last minute from Denver to Phoenix the girl at the desk right before I got on was acting like a jerk, other than that everything else was ok, definitely would be better if there was USB ports and if I'm gonna spend $7.99 on a shot of whiskey it would at least fill the glass up and the plane sounded like it needed repairs"
Pros: "Arrived in time"
Cons: "Paying $40 for my checked bag, $11 for my seat, and freezing my butt off!"
Pros: "Crew was nice"
Cons: "My backpack cost me $45 to carry on! I upgraded my seat for additional legroom then when on the flight found out that seat didn't recline. I will avoid flying Frontier in the future."
Pros: "The Frontier staff was very welcoming in boarding passengers on this flight & that the view of the flight was awesome coming into Phoenix."
Cons: "I can't believe you have to pay $40 for carryon!!!"
Pros: "There was no customer service. Employees at the front desk at the airport where extremely rude"
Cons: "First and only time i take this airline. Never again"
Cons: "$40 for a carry on bag. Only free water and no snacks for a 4 hour flight."
Pros: "Flight crew was good."
Cons: "Gate agents and the manager that walked up to embarrass me in Atlanta were a joke. Also you may think of hiring English speaking gate agents. What a joke."
Cons: "The seats were small and cramped. The flight was almost 40 minutes late due to delays in other flights. Our plane was there well before 955 but we didnt leave until after 1030 due to delays in other flights that had passengers for our flight on board."
Cons: "First of all I had to deplane because of sewer issues that took several hours to fix. Caused issues with my rental car. Then a $45 bag fee each way on a 2 hour flight that cost $160. That's freaking ridiculous. They say it's a value to fly frontier when it is a complete rip off plus they wanted to charge for coke. Complete joke. Total dillataunts"
Pros: "Boarding went quickly and we actually left on time from the runway. Landing was so smooth that you could barely tell we were on the ground."
Pros: "Boarding was timely"
Cons: "Extra fees for everything"
Pros: "Pretty much the whole experience was good. Price and quality are decent."
Cons: "No complimentery snacks"
Pros: "Crew was good"
Pros: "I sat in row 3 and had a lot of leg room. I am 6' 2" and usually have 0 leg room in most coach seating."
Cons: "There were no free snacks/soft drinks available."
Cons: "After a 2hr. drive from Nicholasville, KY my son and I arrived at CVG Cincinnati airport at 5:30am for a 6:30 flight. Waited in line to check bag; employee told us at 5:45am that we could board our 6:30 flight but our baggage would not be checked, nor held up to be sent on another flight next day. Supervisor was loud, crude and the opposite of sympathetic. My son was forced to drive back home to take 4hr. round- trip again next day 5/21/17."
Cons: "The flight had been delayed 4 1/2 hours. This was because they were waiting for another plane to arrive due to mechanical problems. The plane seating is cramped and no leg room. Nothing special about your flight attendant.."
Cons: "The bag charges were over the top. BUT that wasn't the worst. I landed in Phx a little before midnight and walked to retrieve my checked bags. It took almost 2 hours before the bags came out of the carousel. There were no Frontier employees to help. Sky Harbor employees recommended we call the Frontier line and several passengers did. It wasn't just our flight either, the Frontier flight that landed an hour before us was still waiting and didn't get their bags until 90 minutes post landing. This was the worst customer service I've ever experienced. The high bag fees only added insult to injury."
Pros: "Crew was pleasant. Boarding was quick."
Cons: "Plane was delayed half hour. Could have been cleaned better. Forward bathroom smelled like urine. Don't like the request for tip when purchasing food or beverage. We are already charged for EVERYTHING!"
Cons: "The whole experience and on top of it they lost my bag. I didn't get my bag in Phoenix they said it stayed in Denver. 6 other passengers experienced the same baggage problem. It was a horrible flight."
Pros: "Not a crowded flight"
Cons: "I forgot that you get charged for every little thing. Flight ended up costing more than a standard ticket on a real airline."
Pros: "The crew"
Cons: "Biggest regret buying this "discounted" ticket. Not a real discount. Found out there were a bunch of hidden fees when I was checking in. They charge $60 for the checked bag EACH WAY and was super shocked they charge for a CARRYON!! Unbelievable. None of the regular seats recline whatsoever unless you pay more hidden fees just to have your seat not be straight up the entire time, and there is no front table to put a computer. To save another dime, they installed some super cheap 6 inch x 3 inch mini ledges that they call tables. I'll NEVER fly with Frontier again. They also refused to let me check in early so I had to sit and wait for hours since they refused to give me a boarding pass until I came all the way back to ticketing exactly and only exactly at 2 hours before boarding. Worst flight. A total shame since the crew was incredibly nice."
Pros: "crew was very good.... boarding good too. we sat in exit aisle so great leg room."
Cons: "hidden cost re seat costs and baggage costs. should have paid more attention to fine print. was not evident until we printed boarding passes. will not use Frontier again."
Pros: "I got a full row to myself.."
Cons: "Could not recline seat. Could not understand flight attendants' speech."
Cons: "The overpriced baggage prices and the overpriced upgraded seats."
Pros: "Pleasant & helpful service."
Cons: "Crowded seating."
Cons: "The bag fees are ridiculously high, seats are super small and I'm only 5'2". Crew was pulling people on and off the flight when leaving Phoenix. Early check in online is not mobile friendly. With bag fees and seat upgrade I spent an additional $87....never again."
Pros: "Flight price was good"
Cons: "Baggage price is ridiculous"
Cons: "Flight leaving Milwaukee was delayed due to technical problems. Got on the plane an hour late, sat on the plane for over an hour, had to get off the plane and wait in the terminal for 2 hours therefore missed my connecting flight and have not arrived at my final destination. There was nothing offered for the trouble or inconenience (snacks, drinks, etc.). I had to miss an important meeting and never want to fly Frontier again."
Pros: "Not much."
Cons: "Almost everything. Was charged for everything which made the price of a seemingly inexpensive ticket, about the same as most other airlines. Terribly uncomfortable seats."
Cons: "Baggage fees equal to ticket price"
Pros: "Liked the cheap fare of the flight. But otherwise, not much else is good."
Cons: "With the average height of me and my partner traveling being 6'4", we didn't enjoy being in coach for this long flight in uncomfortable seats and very little legroom. But you get what you pay for, so now we know! Paying for a carry-on is pretty ridiculous as well."
Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."
Pros: "low fare"
Cons: "uncomfortable seats, hard as a rock and did not recline. not very friendly flight attendants flight delayed 100 minutes"
Pros: "Flights were on time. It was a smooth flight."
Cons: "The seats were not very comfortable."
Pros: "I liked how affordable the flight was."
Cons: "I am not a fan of charging extra for bags or drinks/snacks. I think the airline can afford to serve their guests a tiny drink. Also, the seats were uncomfortable and the tray on the back of each seat was ridiculously small."
Pros: "Plane, workers, quick baggage claim"
Cons: "No perks unless you pay extra for them. No WiFi on plane."
Pros: "crew was friendly. flight act tally left a little late from the scheduled time but arrived at destination early!"
Cons: "seats were uncomfortable for a 3 1/2 hour flight"
Pros: "This is a good option if the price differential va other airlines is significant enough. However you must consider all the add on costs in that value calculation. Charges to reserve seat and check in on line, charge for carry on, charge for all drinks etc"
Cons: "Seating is beyond uncomfortable."
Pros: "Speedy boarding and fast flight, crew was ok."
Cons: "Charged for one bag, charged for soda and chips on plane."
Pros: "Good service"
Pros: "Easy to check in. Everyone very helpful and friendly."
Cons: "No criticisms"
Pros: "Non- Stop flight"
Cons: "6 hour 15 minute delay due to a mechanical problem. I learned that the problem was a broken seatbelt. I later learned that this plane was in the hanger in Chicago since the previous night. I received a $100 voucher for the inconvenience. I have to use the voucher in 90 days. Since I am not a frequent flyer this is no use to me,it should be extended to one year."
Pros: "When it was over."
Cons: "A four hour delay with no explanation. Giving up my seat so a family could sit together, only to be told I might have to get off the flight because they were over sold. Complete lack of professionalism."
Pros: "flight was on time and landed on time. smooth flight and informative staff. Direct flight"
Cons: "I cant complain about anything"
Pros: "Service with a smile and great attitude!!"
Cons: "Service with a smile and great attitude!!"
Pros: "I did't board your flight again. I went to America airline. I didn't want to wait another 12 hours waiting for replacement plane."
Pros: "The staff was Okay."
Cons: "The flight was delayed until the next day. The staff and airline seemed to be very disorganized and unable to handle all situations"
Pros: "Great employees"
Cons: "$42 check bag fee"
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Cons: "Every thing"
Pros: "Friendly crew"
Cons: "Baggage check.. computer was down.. 2 people checking & 4 standing around while the line got longer & the flightvtime was getting closer.."
Pros: "No waiting times Fast boarding Absolutely love that Spirit has arrived to Bradley airport and flies direct to FLL"
Cons: "No WIFI on board"
Cons: "I checked in online and thought I was all set but once I got to the airport still had to wait in line because I was checking a bag. What is the point of having the set up if there is no staff to facilitate drop and go checked bags?"
Pros: "Flight was non stop"
Cons: "All the additional charges for carry on and paying for my selected seat. Will not fly this airline again. by the time I paid all the added $174 of cost it was the same price as any other airline. The epic logistic failure at Ft Lauderdale. I got to the airport 2 plus hours early and still barely made my flight in time. I wanted to get something to eat but I couldn't because I had to wait in two lines to get my boarding pass, because the Kiosk would not print my ticket. In addtion to Spirit overloading TSA in their terminal. My worst flying experience ever, and I fly a lot!"
Pros: "I found a great price for my tickets...."
Cons: "Unfortunately the price for a carryon outweighed the ticket price. I checked online and it said $25 and up for a carryon. At the airport they were all the same price of $52, not to mention they had the worlds smallest carryon dimensions so I had to check my backpack! Won't be flying with them again"
Cons: "Terrible customer service, and three hour flight delays (happens every time I've flown with Spirit) to start. I booked a non-stop flight to Phoenix from Fort Lauderdale. When I arrived at the airport I was told that actually the aircraft stopped in Dallas and continued on to Phoenix. Since I wasn't changing planes, to them its considered non-stop. There definitely was a stop. about one hour into the delay a friend of mine from Phoenix informed me that nearly all flights have been canceled in and out of Phoenix due to heat. I thought, maybe I was a lucky guy because my flight was simply delayed and not cancelled. When we boarded our flight three hours later and after all passengers were settled and seat-belted in, Spirit made a PA announcement that the flight would only be travelling to Dallas and not continuing on to Phoenix. Mind you at this point, it is literally midnight and there were families and elderly people on board. About 1 minute later an announcer came back on the PA and said, and I quote, "Don't ask us any questions about the flight and you can't get off". Everyone looked at each other like wtf is happening here. All in all, we landed in Dallas, and those of us continuing on to Phoenix were booked again on either American Airlines or Delta flight by Spirit Airlines for first thing the next morning. The worst part of the ordeal was that because it was so late when we arrived, we all had to spend the night in the airport. The Dallas-Fort Worth airport staff was kind enough to bring us military-style cots, basic pillows and sheets for us to lay down on. However, it is an airport and with the PA announcements, daylight style lights on and people walking all around you, you end up with more of a headache than any form of sleep. I will not be flying Spirit again. Please avoid at all costs. It really is not worth the time, stress or money to be manipulated and treated like garbage."
Cons: "I was given no warning that we would need to pay over $50 per bag at the airport! I was shocked and unhappy."
Cons: "Our flight never left because they didn't schedule a crew to fly the plane. I received an email only 6 hours before my early morning flight so I was unable to even find another flight to take. When I received the email there was no explanation as to why my flight was cancelled. I then waited on the phone for over an hour to speak with someone, I was told that no crew was scheduled to fly the plane. Because of this airline I missed my sisters graduation. I will never ever be flying with this company again. On top of that they try to rip you off by making you pay 50 dollars to carry a bag on the plane. Their flights may be cheap but they are completely unreliable and I would rather pay more for my flight then deal with this terrible company again. NEVER FLY WITH SPIRIT!!!"
Pros: "The price was okay; attendants pleasant"
Cons: "cramped, loud cabin noise, glad it was over and am nervous about return trip; I've heard about many flight issues; not feeling confident"
Pros: "Cost more an we thought"
Pros: "Ease price trip time overall great! Would do again!"
Pros: "No delays; professional, courteous, and pleasant flight crew."
Cons: "Absolutely no leg room, and I wish both armrests raised for the aisle seat. Luggage prices are exorbitant, but considering how cheap the flight was, I'm neither shocked nor particularly annoyed."
Pros: "Brand new airplanes, and pleasant stewards."
Cons: "Over two hour delays waiting to board going both ways. In both cases the planes and cabin crew were on site but waiting for pilots. Apparently the pilots are suffering from 'blue flu' because they're not getting paid as much as other airline pilots, so they're intentionally calling in sick at the last minute. If the pilots keep this up they won't have airline to work for. Also didn't like that you pay for ANY luggage (even one carry on bag). By the time you pay for the add on fees your right back at the same price as other airlines. Then you add the time delays on, and your losing out. Won't be flying this airline again."
Cons: "I had a connecting flight so the Plane left without 10 people and me, they had to put us on another flight with another airline. The people working for fhe airline looked dead and didn't care that they already had me waiting for days on a previous flight."
Pros: "Polite staff. Fast flight"
Cons: "I think charging someone $57 to carry their own carry on luggage is despicable. Sure it was last minute, at the airport but I was unawares of the ridiculous policies your company holds. It will be my first and last flight with this airline. Shame, I was very excited about the low price. I wouldn't even mind paying the total fees I paid, if it was upfront. Instead I felt swindled. Nickeled and dimed to death. Want more glowing reviews? Change your insane baggage policies."
Pros: "On time flight Courteous crew Easy boarding"
Cons: "Having to pay for snacks & beverages Having to pay for carry on luggage"
Cons: "Incosieity between web site and actually at airport"
Pros: "Staff from check-in to in-flight was exceptionally cheerful and cooperative!"
Cons: "Spirit airlines is the worst airlines by showing cheap ticket prices, but then charges you for getting a seat and carry-on bags. Their customer service is just as bad. Had a medical emergency and a family member had to be taken to the emergency room on the departure day and although the ticket was unrefundable they gave me a stinken $60 credit that has to be booked in the next month. Unlike the other airlines I was flying back on that gave me a FULL credit of the unrefundable ticket price to be used within the next year! Kudos to American Airlines!!"
Pros: "The plane and crew was top notch."
Cons: "Couldn't register my bag before I arrived at the airport, so I had to pay extra. $50 for 20 lbs is a lot."
Pros: "Flight left on time."
Cons: "Seats were cramped and uncomfortable. Small plane. They charge for everything!!! Will not be back."
Pros: "Uneventful great flught"
Cons: "Less leg room"
Cons: "We were delayed by a full day flying out. They accommodated us by getting us on the next flight 24hrs later and $50 vouchers for all of us (3) for future travel. They were misinformed about car seat travel For a toddler and unwilling to hear what the law states. Canceled our return flight home. Spent 5.5hrs on hold during vacation to be told our next flight would be three days later. I insisted they rebook us on another airline which they did. JetBlue now has our permanent business."
Pros: "Best price if you don't have any suitcases or carry-on bags for overhead compartment. Be careful and count all the costs!"
Cons: "- Canceled flight at last moment, preventing us from attending an important family event. - Claimed "mechanical failure" when actual problem appeared to be not having a pilot available. - When trying to check in wouldn't let me choose a seat without attempting to charge a fee for ANY available seat. Had to choose "random" seating, and was warned by Spirit they would break up my family."
Cons: "a $57 fee for a carry on is a bit ridiculous. If I had know this, I would have flown on a different airline for a little bit more cost."
Pros: "Quick and efficient. The bag policy works. There was not the usual issue of people trying to stuff bags all over. The flight was delayed, but I was kept well informed via text."
Pros: "Price, crew, check in"
Cons: "When arrived I had to pay 10 dollars to print my boarding pass. I then had to pay $50 dollars to check my bag. I went to my gate and my flight was delayed. Not a big issue it was just delayed by 45 min. Once we boarded we sat there for about 30 to 40 min just to be told the pilot never showed. So they pulled us off the plane. We were then told that they had another pilot coming but it's going to be 2 hours. I was delayed 4 hours not beacuse of weather or plain issue but beacuse the airline could not keep there schedules in order. How did they not know a pilot was not going to show. How annoying it was to load on a plane to be pulled off again and loaded on again. Worst flight I have ever had and after all that they did not provide a complementary drink or even offer to refund my bag check beacuse of the huge mistake on thee behalf."
Cons: "No one had cleaned Before we boarded. smashed crackers in the seats and all over the floor. Overpriced baggage!! Won't be flying them again!!"
Pros: "The timetable given on my boarding pass was helpful. Arriving at airport, getting through security,etc."
Cons: "Payment for everything. Didn't feel like I was getting a great deal on cost to begin with. Was just not ready for the sarcastic tone to your flight staff. Some around me laughed at her tone others felt she was just plain rude. Just not sure this experience is something I'd do again."
Cons: "I WILL NEVER TRAVEL WITH, NOR PURCHASE A TICKET FROM SPIRIT AIRLINES!!"
Cons: "Charging $35 to carry a bag into a plane. Seriously. No customer service, no anything. I've gone on cheap flights before, these guys stripped waaay too much out."
Pros: "Early morning flight. Nobody on flight. Seemed like it was 10-15 years ago with no traffic."
Cons: "Nothing it was wonderful !!!"
Cons: "Crappy airline."
Pros: "Very good for a bare bones exoerience"
Cons: "Flight out was fairly empty so the seats seemed incredibly roomy. Realized on the flight home that we must have been given better seats with much more room in the front of the plane but for a short flight-not bad at all."
Cons: "This airline charges for checked AND carryon bags... making the total cost of the trip more expensive than a much nicer airline. They are also not TSA Pre check eligible and NONE of this is mentioned when booking the flight. The seats don't recline and overall the experience was awful. I will never fly with them again."
Cons: "I missed the 45 min check-in deadline and was not able to get on the flight. The flight left at 11:15 and I arrived at 10:33. I will never pick Spirit airlines again. I am going to miss seeing my 57yr old mother graduate from college."
Pros: "Hassle free, smooth trip."
Cons: "A bit uncomfortable and packed/tight."
Cons: "Was not on time to Phoenix."
Cons: "First, the gate swited twice. Flight was delayed 30 minutes. Plus, I paid to sit in the 4th row, but the 3rd row was empty. So, the flight attendant let people who didn't pay extra for those seats, move all the up from the back of plane. Seriously? Why did I have to pay then? Should I then be entitled to a refund since other people sat there for free?"
Pros: "The flight was wonderful. My seat was comfortable. Flt crew was very good."
Pros: "Nothing. Flight was cancelled. That was just the beginning of a travel nightmare. I can't believe Kayak compromises their reputation by representing a shoddy, sham of a business like Spirit."
Cons: "Cancelled flight at the very last minute because of lack of crew. Not enough staff to accommodate travellers trying to rebook flights. Inept and apathetic staff who were obviously resigned to the fact that Spirit is a substandard airline There was miscommunication and lack of communication in organizing travelers which caused multiple altercations between upset travelers. It was a very disturbing experience. My rebooking took an hour because the staff member didn't know how to rebook! The 'Supervisor' who was at the next desk, was SLOWLY checking bags for other customers and did not help AT ALL. I suggested that he switch places with my agent. He ignored me competely. Attempts to call Spirit resulted in multiple auto transfers and ultimately an intentional auto cut off. I was rebooked on United. When I checked in at their desk, they told me that all the other transferred Spirit customers before me had been sent back to the Spirit Desk because their transfers had not gone through. I have been warned about Spirit. Now I would warn anyone considering Spirit. If it goes right, you're ok. If not, get ready for a travel nightmare. No one needs this kind of abuse."
Cons: "Paid 100.00 for 2 bags because the spirit site rejected my checking them in the nite before"
Airlines flying from Connecticut to Phoenix have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Connecticut to Phoenix
Masks required on board, masks provided on flights from Connecticut to Phoenix
Social distancing seating
Middle seats unavailable to book on flights from Connecticut to Phoenix
Testing for antibodies, testing for symptoms for flights from Connecticut to Phoenix
Waiving of change fees. Search flexible flights from Connecticut to Phoenix