Find cheap flights from New York to Phoenix

Pros: "Smooth flight"
Cons: "That middle seat.. 6 hour flight pretty uncomfortable."

Cons: "Very poor internet"

Cons: "Crew was late but not their fault. Crappy WiFi and Gogo app"

Pros: "On time. Boarding easy."
Cons: "Seats not comfortable. No lumbar support."

Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."

Cons: "Check in was a disaster. The kiosks were all broken. No one gave us any info. 2 people were checking in a long line. Not good."

Pros: "Thistle plane was spacious and had a lot of legroom in economy cabin."
Cons: "thereay behave been ipads to watch movies on but not sure if you had to pay. No screens on seat backs, but I actually find that pleasant."

Pros: "Great crew. Great movies."
Cons: "Mediocre food. Crammed in seats. Usual bs about no room in overhead bins. There was enough room!"

Pros: "Everything!!!! Especially The Flight Attendant Staff. And For The Price, From Departing From JFK-NYC To LAX-Los Angeles Is Fantastic!!!! I Would Definitely Recommend This Airline To Anyone Who Wants "Great Service" At A "Great Price";-D!!!!"

Pros: "Clean, staff was professional, attentive and friendly."
Cons: "No vegan food options and they ran out of tea 2.5 hrs before landing."

Pros: "They were very hospitable and humorous"
Cons: "Nothing"

Pros: "The crew was friendly."
Cons: "The flight was so delayed."

Pros: "Updated customer technology, few interruptions, great staff"
Cons: "1-2h delay that wasn’t told until everyone was already boarded. Sitting on the plane for any extra time for a 6h flight isn’t ideal!"

Cons: "the person nwxt to me was hesitant to stand ip when I wanted to go bathroom. Ither than that I lived it. Attendants were super nice which makes experience different."

Cons: "Late departure, no headphones on board (thus no access to movies etc), and while waiting at gate to depart, plane became very hot with no airflow, Electronic ordering system for drinks also was not working And it’s absurd that a 6.5 hour flight has no snacks or food offered. Cheap Branson."

Pros: "Nice space on the seats; very nice staff. Very comfortable trip"

Pros: "Great service!"
Cons: "Entertainment"

Pros: "how nice the crew was during the trip."
Cons: "no entertainment."

Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"

Cons: "Lazy staff, cannot even get you water and tell you to wait for the cart. No good food options for purchase and snacks are bad. Nothing special about this airline"

Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"

Cons: "Baggage delay inconvenience."

Pros: "The flight attendants were so kind and helpful, especially with those who had heavier carry ons"

Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."

Pros: "Smooth fight and ahead of schedule"

Pros: "On time. Good crew."

Cons: "long delay before depaarture"

Pros: "Direct flight."
Cons: "Do not like the biscuit cookies. They taste awful."

Cons: "$25 checked bag fee!"

Cons: "Flight was delayed, not too long, but always seems to happen when I fly Alaska out of Sea-Tac!"

Pros: "I loved how fast I got my luggage at the baggage claim. I was very impressed."

Cons: "i had had a really bad day already, and i found a lady from the crew to be extremely rude. i was already extremely exhausted without much space to keep a disposable glass on me, i asked her to take it away and throw it if it were possible, very politely. she responded in a tone that was loud, harsh, and uncalled for to tell me that she doesn't take glasses and throw them when she's serving and another cart will be on the way. i respect that she was at work and i made a request that she couldn't fullfill at the time, however, i felt that was no way to treat a guest, and i could've been spoken to in a politer and friendlier manner. i felt extremely hurt on a very bad day and i deserved a little bit of respect in front of other fellow passengers."

Pros: "Amazing plane and crew for a short trip"

Pros: "The staff"

Pros: "The crew was very pleasant. The flight quite smooth & even though we departed 30 minutes late, we still arrived 20 minutes early. Impressive."
Cons: "Boarding started 30 min late. Isle seat very uncomfortable much smaller underwear storage area."

Pros: "Staff was polite, and flight attended were also nice."
Cons: "I understand short distance flights don't get a lot of selection for food, but it would be nice to have a better selection. This is more so on late night flights."

Pros: "The flight attendants and gate agent were outstanding."
Cons: "The food choice (a cookie)."

Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."

Pros: "We landed safely and I could get off the plane."
Cons: "The wait, the stench in the plane was horrific. The seats are tiny. Uncomfortably small. The attendants were rude and disrespectful with their condescending attitudes."

Pros: "Fast, friendly, convenient"

Pros: "Alaska Airlines is the best."

Pros: "The crew was very Friendly, the seats were comfortable"
Cons: "The baggage fees are not clear when purchasing the flight, nor are the meals, so at the time of the flight I had to purchase these at an extra cost, this flight had no entertainment."

Pros: "Delay, Plane workers kept say " that bag has to go underneath" to people as they walked down the aisles like fill Sargents. Do they know the word "please"?"

Cons: "It was a fine experience. There was nothing that i really didn't like."

Pros: "Leg room! Way better than delta!"

Pros: "Enough leg room and on time. Check in personnel very helpful."

Pros: "Roomer seats didn't feel cramped or jamed in."

Pros: "Employees were friendly and professional."
Cons: "Seating was pretty cramped. Food and entertainment not applicable."

Pros: "Attentive crew and awesome leg room. They came threw the cabin multiple times with soft drinks."
Cons: "The fact the plane was booked solid and there was no extra over head space."

Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"

Pros: "My flight was on time and arrived early."
Cons: "Nothing"

Pros: "I love jettblue"

Pros: "cabin was clean and simple. crew was friendly and efficient. flight was without incident."
Cons: "entertainment was very limited mainly to sports, cartoons, corporate news."

Cons: "Almost 3 hours delayed for a 3 hour flight."

Pros: "My flight was delayed but the staff easily put me on an earlier flight that had also been delayed; excellent customer service in all aspects."

Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."

Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"

Cons: "have hearing aids and could not figureout how to turn on CC"

Pros: "Departure timing, Seat comfort, and cleanest .đ"

Pros: "The crew was very friendly and funny and offered many times for anyone to let them know if they needed anything."
Cons: "TV didn’t work. It was a long flight with no entertainment. The crew was aware there was a problem with about twenty TVs and tried a reboot but mine never worked."

Pros: "Attention"
Cons: "None"

Pros: "Check in was a breeze. Boarding was easy for the most part. There were no delays and we actually landed ahead of schedule. Crew was very nice. Always nice to get a complimentary drink and snack."
Cons: "I dislike that I have nothing to complain about! Seriously this was perfect. Never change!"

Pros: "Friendly crew."

Pros: "They have direct tv free, they also have enough room for your legs!!! What an amazing plane. Everything was perfect. Hubby could watch the champions final."

Pros: "Crew were very nice, snacks and drinks were very nice, good inflight entertainment."
Cons: "Our plane left 90 minutes late after sitting on the tarmac for an hour because there were NO PILOTS. Cmon. That’s absurd."

Cons: "Was told to get off plane after two hours with our luggage and then eventually got on plane and then waited at least a half hour to take off. On arrival at our destination we had to wait until a gate was available. We arrived almost four hours later. I had to cancel and rearrange my appointments. I don't even recall hearing I'm sorry for the inconvenience. Some kind of compensation should have been provided. Some kind of"

Pros: "excelente"

Pros: "All went smoothly"
Cons: "Nothing"

Pros: "The crew and food was good"
Cons: "The over 2.5 hour delay, broken equipment"

Pros: "I enjoy flying jetblue, I am usually comfortable and i is a pleasant experience. The last two times I have flown, the flight has been delayed by at least an hour and a half and there has been something wrong with the sound to the movies. This flight my movie was staticky and had to jiggle my headphones for it to work although sometimes it still happened. My seat this last flight also was broken and I was unable to put my seat back which caused some back discomfort."
Cons: "I would choose jetblue again because of the other wonderful experiences I have had with you. The staff are usually very professional and courteous and the comfort is usually better than anyone else. Thanks."

Pros: "We didn’t crash"
Cons: "Woman wth a dog wouldn’t take it off her lap. Delayed for an hour dealing with it. On top of being delayed 90 minutes for no reason."

Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."

Pros: "Flight attendant was very nice despite appearing a bit overworked and frazzled."
Cons: "We were over 30 min late taking off because the pilots were late from another flight and people wouldn't listen to crew instructions to sit down. Monitors wouldn't work for entertainment. That didn't really bother me, but it was an issue for the two people sitting in my row. We had paid $40 for even more, so I was surprised when the flight attendant wouldn't give my neighbor a complimentary pillow so he could rest since the monitor wouldn't work. Flight attendant said he would need to pay $5. I feel flight attendants should be given permission to change policy based on certain circumstances."

Cons: "I didn't like it at all, Jetbule should had find another airline to take me so I can arrive at around the same time , not just with the flights they offer but I should be able to get into another airline too"

Pros: "Plenty of legroom and I am 6 foot tall. Nonstop from Newark to Fort Myers Florida, on time."

Cons: "Flight was 2.5 hours late and then landed at the wrong terminal."

Pros: "The pilot kept us informed regularly. The flight attendant was very good."
Cons: "My right elbow kept turning off the passenger’s tv next to me and the passenger on my left turned mine off twice!"

Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."

Pros: "The way in which they take and serve drinks and snacks"

Pros: "Due to weather we physically couldn't get to the airport on time. I am sooo glad you could get us on the next flight, and with seats together! NIIIICE!"

Pros: "Legroom and entertainment and cabin staff!!"

Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."

Cons: "Great"

Pros: "Crew was very personable and friendly- made the flight very enjoyable!"

Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"

Pros: "Service at the door to print out our baggage tix & boarding tic. Very efficient & helpful. Cordial staff at departing desk & in the air. Left on time & smooth landing."
Cons: "I had to use Ladies’ room soon after take off & they wouldn’t let me get up for 20 min. More. I would have gotten up at my own risk instead of waiting for no- seatbelt sign!!"

Pros: "The crew was friendly and helpful as usual. There was a fair amount of leg room and overall space."
Cons: "One thing that has always made JetBlue stand out has been the customer service. I get pretty motion sick on flights, especially on an empty stomach, so the snacks and meals at mealtimes have always made this my favorite airline. There was none of that this time around. It feels like JetBlue is letting itself turn into just another commercial airline - over priced flights and amenities for overrated service and a lack of care for the consumer. Not to mention we were late"

Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."

Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."

Pros: "The boarding was very quick and easy, the crew were very pleasant and helpful, and I felt safe the entire flight. We arrived 30 minutes early!"
Cons: "I wish there was more snack selection and a little more room in the sides (this I understand can’t be helped, but that is just my opinion). Other forms of entertainment, such as magazines or newspapers, even if outdated, would be a nice alternative for those who do not wish to purchase headphones."

Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."

Pros: "gate staff were accomodating, flight landed on time."
Cons: "Crew were rude and intimidating to a family with kids, including calling my wife a liar in front of them! Unconscionable. I thought JetBlue advertises unlimited snacks, but my daughter was told 'you've had enough' when she went for seconds. Our TV sets didn't work. Our baby spilled some chips and as the flight attendant passed he looked at us and said loudly 'I wonder who made this awful mess'."

Pros: "Nice flight, exited the plane quickly"
Cons: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."

Pros: "Boarded quickly and easily. Theee was a mix up with the catering staff and it was handled faster than expected."

Pros: "The crew was very pleasant"
Cons: "The check in agent at counter was condescending and rude and I was forced to use the kiosk agent who was nice and helpful"

Cons: "Uncomfortable seats. Inadequate food service. Bad entertainment options. No power supply."

Pros: "free beveragesand snacks. room to breath, kind staff"
Cons: "price"

Pros: "Me encantó la gentileza de enviar correos electrónicos para mantenerme informada."

Cons: "Flight was delayed more than 6 hours and we missed the connection. The only alternative offered was the same flight 2 days later. To avoid similar risk we went to FLL on the delayed flight, but we were responsible for transportation and hotel for 2 days! Understandable that they can't control the weather, but no excuse for forcing us to stay or paying extra."

Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Pros: "was comfortable to be able to sleep"
Cons: "delayed start"

Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."

Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."

Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."

Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."

Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."

Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."

Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."

Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"

Pros: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Cons: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."

Cons: "The upgraded seat was horrible - and I want a complete discount."

Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."

Pros: "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."

Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."

Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "Nothing"
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"

Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."

Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"

Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."

Pros: "Everything up to departure. Sat in line for almost an hour."

Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."

Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"

Pros: "Efficient, comfortable, on time"

Pros: "Movies- pro staff"

Pros: "The good the crew and the bed"
Cons: "The overheads were noisey and loud and made it difficult to sleep"

Pros: "I love deltas crew. Quick service and they let you sleep. Very efficient boarding. Excellent."

Cons: "Individual seat space is small, nor do seats recline much."

Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."

Pros: "Nothing."
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."

Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."

Pros: "Delta Comfort+"
Cons: "Boarding In-flight entertainment Meal Service"

Pros: "Great service, a lot of food, good entertainment"
Cons: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."

Pros: "Every thing went well thx"

Pros: "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"

Pros: "The flight was not full so we got to spread out. The flight crew was attentive. The onboard entertainment was good and free."
Cons: "As usual, the staff at JFK was a little on the surly-side - that's New York so you have to expect it."

Pros: "The fact that the flight was direct. Entertainment options. Availability of USB and power outlets once you upgraded to priority seating."
Cons: "Flight was delayed as a result of volunteers getting off the plane due to overbooking. Their luggage had to be found and unloaded. Abusive and rude ground and security staff. On board staff was curt and was just going through the motions. Priority Seating seats were flimsy and extremely uncomfortable for a 10hr flight, even using the front seat pocket felt like you being kicked in the back. Seats reclined only 3 inches. Quality of food was pathetic. Serving trays were so small that is was impractical to eat out of them as food served barely fit in them. Toilets and sinks were clogged and dirty 1.5hrs into the flight. In short, it felt like you were traveling on a cheap bus."

Pros: "The crew was attentive, pleasant, and hardworking."
Cons: "Tight leg room in coach. Cramped and uncomfortable."

Cons: "Seats were cramped, very uncomfortable."

Pros: "The crew was really nice"
Cons: "I paid for comfort seat. First it had part of the door that stood in the way. Secondly, what is even worst is that other people could seat in the comfort seats after the doors were closed without paying it!!!! Next time delta will not have my money!!!!"

Cons: "The seat was very uncomfortable in delta comfort zone."

Cons: "The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites."

Pros: "Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room."
Cons: "Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip."

Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Pros: "The plane ROCKED"
Cons: "The crew on this flight were very "eh", no smiles or anything, just handing coffee and snacks out to burdensome passengers"

Pros: "The meal and service were excellent. The cabin crew was very attentive. They tried multiple times to fix the in flight entertainment when it stopped working. (Note: this flight was operated by Air France)."
Cons: "The economy seats were a tad small for someone that is 6'3" (my knee hit the seat in front of me). Also the inflight entertainment stopped working properly halfway through the flight."

Pros: "everything."
Cons: "nothing."

Pros: "Movie selection and internet quality was Ok"
Cons: "The attendant made me check in my only carry on bag despite there was plenty of space on the plane for it. My bag was subsequently lost in the airport as it was moved to a different carousel without any notice. There was no food offered."

Cons: "My seat did not go back, no entertainment screen in seat, was not allowed to bring on carry on bag because there was “no room”. However, there was plenty of over head spots available. Was overall not happy with Americans Airlines."

Pros: "Comfy seats with ample room."
Cons: "6 hour flight with only one cookie and two drink snack offer."

Pros: "Not much probably just that they came by twice with the drink cart."
Cons: "Very limited room in seats compared to other airlines. First class passengers enjoyed full meals while everyone in coach got a cookie. One tv for every few rows felt like I was flying in 2000 still. This is why American is behind JetBlue and Delta. I will pay more nd y time just not to fly American."

Cons: "My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me."

Pros: "On time."
Cons: "Very little entertainment. Would love some Wi-Fi."

Pros: "Departed and arrived on time. Friendly, efficient crew."
Cons: "Seats and aisles very tight."

Pros: "Departed and arrived on time and friendly and efficient service during flight."

Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."

Pros: "Fast once we were airborne"
Cons: "Delay without explanation, then sitting on tarmac for 40 minutes."

Cons: "Could not buy snacks"

Pros: "The cabin crew was very professional and friendly as well"
Cons: "We were delayed 3 hours by a big rainstorm. That was not the fault of American Airlines. The cabin air quality got very poor (exhaust entering from the ducts0 They eventually let us leave the flight and wait in the terminal before reboarding."

Pros: "crew was kind and helpfull"
Cons: "They lost my luggage for 6 days. Also a 18 hour layover just the little things that makes the difference in travel"

Cons: "On a 5.5 hour flight, a snack would have been nice. Crew needs to be friendlier like in the old days."

Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."

Cons: "Very!! Dissatisfied & disappointed with AA. Finally took off over 3 hrs late. At that point everyone was thrilled that we were going versus being canceled. Had food in business class which tasted like it had been overcooked for three hours"

Pros: "TV screens on the back of each seat with tv and movie selections"
Cons: "Crew member at the gate told me my perfectly sized carry on bag was too big and it HAD to be checked.. wasn't too happy about that as I purposely brought a carry on to avoid Baggerly claim."

Pros: "Constantly good AA service"
Cons: "The chairs have to be better for a 7h flight"

Cons: "Systems were down so they were just taking boarding passes at the gate, no room for carryon bags seemed really unprofessional boarding"

Pros: "Very smooth flight with excellent crew!"
Cons: "There were no individual monitors at the seats."

Pros: "N/A"
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."

Pros: "The plane left on time and the flight crew were very courteous."
Cons: "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."

Cons: "over one hour delay due to plane coming in late from boston."

Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"

Pros: "It was five star all the way."

Pros: "It didn't crash"
Cons: "3 hour delay in take off and landing, malfunctioning door not weather caused the delay Moved to other gate and plane with blasts of cold air on passengers Stood on plane after landing Stood on bus waiting to be driven to exit point in terminal Missed the train that I had ticket for, bought online, so I lost the money and lost the day planned around the train schedule (plane was supposed to arrive at 7:10 and it landed after 10:00. I moved as quickly as possible through all stages, with no checked bags, cash in hand, but I missed a 12:30 train and failed to meet the guide lined up to meet me"

Pros: "Comfortable seating considering economy. Food decent."
Cons: "2 hour delay due to no captain available. Told us about it when we were supposed to be boarding."

Pros: "I have never felt so smushed in to a space for so long."
Cons: "Space between the seats"

Pros: "Crew were very nice and efficient"
Cons: "Move"

Pros: "Great entertainment system and options. Updated seats and interior made flight enjoyable despite lack of space."
Cons: "Lack of leg room, even for an economy seat."

Pros: "nice crew"
Cons: "no entertainment system. Even their in flight radio got messed up. seats were uncomfortable."

Pros: "Crew was very nice."
Cons: "All was fine would be nice to have individual screens but that is minor"

Pros: "Smallest transatlantic plane ever! Too mich tirbulence for a plane this small on its way to Europe. I was expecting to be on Finnair and was on some crappy American Airline plane that just arrives to NY from Miami. Worst flight ever."

Pros: "It started with a unclear check-in process, proceeded with a multi-hour delayed flight with several reasons given for each return back to gate. Ended with us getting off the plane 4 hours after we were originally due to take off, a further hour delay before they said we could board again but then midway through that boarding we were told the flight was cancelled and no hotels were available and we'd need to return to check-in area to find out next steps. All this with our exhausted 4-year olds. Ended with us leaving the airport at 3 am. I truly never wish to fly American Airlines again."
Cons: "Check-in, communication, the plane (I can't recall the last time we flew in a 757 plane (3 and 3 in each row) with no TVs for a transatlantic flight! Finally the multi delays ending with a cancelled flight with no alternate flight immediately offered to all."

Cons: "The movies were watched were old movies; they could be updated."

Pros: "The initial price. Difficult flight."
Cons: "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."

Pros: "Can't much think of anything. Gave the crew a break with the 'ok' only because I'm pretty sure none of this is their fault. They still smiled their way through this s*** assignment."
Cons: "We were assigned a Boeing 767. The seats were barely comfortable, even though I paid $129 to get "up to 6" more legroom" and snagged a bulkhead seat. (Is it me or do you want to start a revolution when you are just on the other side of the curtain where those on the other side are being served champagne, have large tv screens and fully reclining sleeper beds?). The food mediocre/unremarkable but heh, it's an airplane , the crew ok but uniforms dated and drab. The real letdown was the entertainment system. Or I shoudld say lack thereof. I was psyched that the seat was designated as having a charger. Yeah, if I'm carrying my car charger with me! Yikes!!! So, strike one. Then, NO ON DEMAND service of any kind, since this plane is not equipped with wifi, which would have given us the ability to watch on an iPad or other device. Strike two. And THEN, when you think, no this can't get worse, there are a strong of three 2ND RATE movies shown back to back. No choice, no watch when you want, in other words, no ON DEMAND. Oh, and did I mention the really really REALLY old pull-out remote control with a credit card phone on the flip side? STRIKE THREE! This was a Finnair booking through Kayak, but on an American Airlines code share. The gate at JFK was changed no less than 4 times, the final time, one hour before departure, from Gate 14 to Gate 45. Good thing I had left myself plenty of extra time! The check-in process at Finnair counter no less than a nightmare. Stood in line for 30 minutes, then told we had to go to "Line 1" and use one of the kiosks to print our boarding passes (we checked in online but were not given phone-board passes) and check our bags. This area was nothing short of pandemonium with agents yelling at us to form straight lines. Many of the kiosks were not working not working and there were not enough agents to help the throngs."

Pros: "Finally taking off"
Cons: "Will probably never fly out of JFK again-4 hour delay, poor communication from airport staff, 4 Gate changes you name it. Absolutely painful"

Pros: "Seats were okay. Only one hour flight comfortable. Good for the money."
Cons: "Walking up and down to get on/off the plane (small plane)"

Pros: "The flight was delayed 5 hours. We were late for our tour in Ireland!"

Pros: "The t was a nonstop"
Cons: "Old plane! No wifi, no ind TVs. Drinks are $8! Plus it was a code share with American so poorer service and no blueberry juice. I would not chose this flight again."

Pros: "We lost a full day with delays using american airlines /finair when flying to dublin. Their "free" sandwiches to hold us over is embarasssing. We then missed our plane because finair informes us after waiting online we needed to go to another terminal to check bags at american airline. That was not initially told to us and now we are spending over $1000 so we can fly tomorrow plus hotel room. It also affected a business trip to vegas which i needed to cancel. My experience was terrible with finair and american airlines with terrible customer support at the airport. Amazing how we need to pay another 1000 for terrible communication."
Cons: "Lack of communication from airlines Delays Forced to pay a return flight fee plus hotel fee due to finair inabilityty to communicate and direct customers to right terminal."

Pros: "The emergency exit row had decent legroom and I was comped my beer."
Cons: "Perhaps it was my own fault, but I kept getting errors trying to check in online at the Finnair website. I was there because up until I tried to check in at JFK, I was 100% sure I booked a Finnair flight, because that's what Kayak told me. I was pretty pissed off when I found out that SURPRISE I was really flying on American Airlines, pretty much the most boring airline on the planet. When I checked in, I was still unable to get a seat assignment, not until I got to the gate where I had to wait 20 minutes for an agent to show up and sort things out. They finally put me in an emergency exit row, in an extremely uncomfortable non-recline seat (I know, regulations). The flight was also an hour late taking off (I know, not AA's fault), which did not help the experience. Will be more careful next time booking on Kayak."

Pros: "We didn't crash, and seats were okay"
Cons: "This plane is really old"

Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."

Cons: "Flight 106 from JFK to London on Thursday June 16th was delayed 13 hrs due to a lost screw, realy, a lost screw. I lost 1 full day of my vacation and now have a new definition to being "screwed"!"

Pros: "On time with no problems"

Cons: "Hot"

Pros: "I had made a mistake in booking my trip by spelling my last name wrong. I had lost it thinking it was their error and they were very accommodating with getting everything back on line."

Pros: "Entertainment"
Cons: "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."

Cons: "Seating very tight. Difficult to get in and out, or to get your things from under the seat."

Cons: "Delayed."

Pros: "Free movies/TV"
Cons: "A pancake sized hole was burned into my luggage destroying my clothing, toiletries and computer. United Airlines Baggage Services has directed me to purchase replacements for the items destroyed and submit receipts. However, they are maintaining they will NOT replace my laptop which was destroyed. It will cost over $1000 to replace the laptop alone."

Cons: "we paid for 2 seats together in economy plus, but due to an equipment change, we were split up. In order to sit together we were downgraded to economy. It would have been nice if they had informed us when the change occured so we could have made arrangements"

Pros: "Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business"
Cons: "Same point - the point was full and I’ve already clarified that ."

Pros: "Boarding process was smooth."
Cons: "The space between seats was very uncomfortable. I have never felt so crowded in a plane seat and would reconsider United in the future for that reason."

Pros: "Crew quite helpful"
Cons: "Entertainment only available through personal devices No food unless purchased Quite shaky ride due to weather Worst seat (in the back close to the restroom. Restrooms were smelly)"

Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."

Pros: "No one was sitting next to me. Fast flight ahead of schedule."
Cons: "No food. Had the back row so I couldn't recline."

Cons: "Reduced leg room because of seat construction"

Pros: "Covert belt to load the bags were not working hence 3 Hours delay which messed up all my plans."
Cons: "My whole plan for the with family was Affected."

Pros: "The landing was great!"
Cons: "I paid for an upgrade on a seat and my passenger and I were told that we were entitled to free food and bottomless drinks with my payment, once on the plane I was told that payment was just for the seat. But she the attendant told me another passenger said the same thing. The only difference was the boarding agent told them 179.00 to change seats. She suggested I bring it up to United, which I will do."

Pros: "Quiet flight"

Pros: "Flight was good. Clean plane with tv's at every seat. Newark airport is really nice."
Cons: "Flight was very delayed which caused us to get into Phoenix close to 1 am. The whole airport was empty at that point which caused a delayed car rental. The Tv's on the flight are NOT free and neither are the snacks. I would think due to the long delay with the flight they would offer us free snacks or a free movie. But no."

Pros: "everything service, manners, and even though I was in last row they treat me well"

Pros: "Loved the crew, very friendly and attentive."
Cons: "Terribly choppy ride, turbulence for 90% of the flight. Pilot didn't seem to do anything to correct. Weather it be gain altitude or decend... Glad I was in first class because economy didn't even get a meal or drink offered because of the terrible terbulence"

Cons: "Waiting in Newark airport for passport, custom and security check too long, almost missed next flight. After boarded waited almost 1 hour in a plane to take off."

Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"

Pros: "As a military member, this airline offered me TSA checked, and I was able to go thru the line with my shoes on (small victories on such a trivial delight) the crew made it their best during the flight and kept a positive attitude."
Cons: "This airline is same as others, squeezing your $$$$ for every level of comfort. I can't believe the seats are so closed together i felt I was on an airborne mission. Unable to rest or lean back not even an inch! I wonder what's on their minds when they make these money decisions, hey!! you are sitting a human being not a mat on your truck . You have to pay for entertainment even on a 5 hour flight. Thank God the crew and Captain were amazingly good and decent."

Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."

Pros: "Flight not too full"
Cons: "Delayed flight, cramped seats, charge for entertainment even though the airline magazine said it was free, crew was a little gruff"

Cons: "seats too small and close together. very bad seating. Would fly United again only if no other flight available."

Cons: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."

Pros: "Boarding started early and went very quickly. Seats were new and a leather type material , which is an improvement from old fabric seats. Nice headrests you could bend to support your head. Loved the new United app I downloaded for free which allowed me to watch movies and tv shows on my phone. We arrived at our destination 30 minutes early, which was a plus. Staff was friendly and helpful."

Pros: "Nothing."
Cons: "So many problems with my fly. Bad service. Never fly with united air lines. No recommended to any body"

Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."

Pros: "The crew was excellent."
Cons: "Our luggage got left behind at Newark airport, this is a recurring issue. Trying to enjoy a vacation without your luggage is a bit of a challenge."

Pros: "The jet was excellent. The boarding was easy and organized. The flight crew was very polite and professional. Everything went in a timely manner......."
Cons: "United overbooked by 5 passengers and that's not an acceptable practice. It's not fair to those who pay then get bumped off the flight..... This is terrible and needs to be stopped."

Pros: "Smooth flight, slept almost the entire way.."

Pros: "it was very comfortable"

Pros: "Food and in flight service"
Cons: "Nothing"

Pros: "The staff was friendly... I liked the dimmed lights... The free beverages n options to purchase alcohol... The flight was quick and steady"
Cons: "When I got to my seat I had to use a wipe to clean it because there was what looked like either throw up or oatmeal on my seat.... The pocket in front of me was filled with trash like an empty water bottle, a bag of chips and dirty napkins (they were very big so it was obvious that no one cleans between flights)... Also it didn't matter how many times I tried connecting to the wifi, I couldn't and I was willing to pay for it to because it was important that I work during my flight."

Pros: "Nothing in particular"
Cons: "Uneventful"

Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."

Cons: "5 hour flight and only received drink and nuts. Very cold on board, but no blankets available except in first/business class. Very slow boarding process; took off 30 minutes late (flight was overbooked). No entertainment options."

Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."

Pros: "Nothing"
Cons: "Everything. United made no apologies."

Pros: "A very smooth ride"

Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."

Pros: "It's was quick."
Cons: "Delayed a bit but mostly ok."

Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"

Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"

Pros: "Staff excellent"
Cons: "Everything else, space restrictive"

Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."

Cons: "Security was worst I have ever seen - needed well over recommended 90 mins. No entertainment and ran out of food. Extra charge for regular economy seats. Reminded why I don't choose United."

Pros: "The flight attendants were very pleasant."

Pros: "On time arrival."
Cons: "Turbulent Flight"

Pros: "I had two seats to myself because it was a small flight. I was able to sleep most of the flight"

Cons: "Never took second flight it was canceled. I was very upset"