Pros: "Everything was very good Great crew!"
Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Cons: "Nothing, it was great!"
Pros: "Large overhead bins"
Cons: "More accurate closed caption filter on movie selections"
Cons: "Silk air seats are not comfortable"
Pros: "The movie that I watched"
Cons: "The flight attendants was horrible they did not have the food and wine and order a drink and they were not pleasant at all"
Pros: "Boarding was fast."
Cons: "Planes are old and do not have enough room for luggage."
Cons: "Crew could have been just a tad bit more friendly"
Pros: "Everything . Every facility wifi, texting ,food and movies"
Cons: "Please provide Charging port for economy class"
Pros: "Crew was very good."
Cons: "Fresh food and better entretaiment"
Pros: "Crew was great, plane was very clean, seat did not recline that easily but no one was next to me so I cant complain."
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Pros: "Crew was nice Plane was comfortable, although seats were a little tight. Ordered food was good."
Cons: "Seats were a little tight. Only offered drinks one time on a long flight. Snacks for General Cabin were okay."
Pros: "On time take off Early arrival Friendly crew Not a crowded plane. Being a holiday weekend, I was totally surprised!! Gave 1 for Entertainment because there was none."
Pros: "Staff were friendly, flight timings were punctual."
Cons: "Seats are hard and less comfy. Alaskan airlines can afford much better seats."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Cons: "2 hour delay for mechanical issues with a door latch. Shouldn’t they inspect these things prior to boarding passengers! Very displeased."
Pros: "Crew was great. Take off and landing were quite smooth, not shaky at all so I guess kudos to the team."
Cons: "Seats were too hard, I was left with a back ache and couldn't even rest properly during the flight. Please do something about the seats."
Pros: "I would definitely fly Alaska airlines again!"
Pros: "The crew. The easy check in. Not so much on the boarding but it’s ok."
Cons: "The boarding part. Why load the end of the plane first? There was more traffic doing this than loading passengers per rows. Just saying."
Pros: "Crew on Alaskan Airlines was really professional and kind! Super efficient! Great flight!"
Pros: "The assistance by the San Jose CR Alaska office re; my misplaced carry on and their super help in the return exchange of backpacks"
Cons: "Meal on board charges"
Pros: "I like everything about it the people were very nice very kind friend can't say nothing bad about the crew"
Cons: "There was nothing I did not like"
Pros: "Checking in baggage and getting thru security was A BREEZE."
Cons: "WiFi once on board did not work on my iPhone."
Pros: "I loved that the flight was on time, service was great and everyone was friendly and informative."
Cons: "The morning flight didn’t have much food available. The headphone AUX Jack was broken, so I couldn’t hear the movies available. Coach seating was tight."
Pros: "Everyone is so nice. Easy & reasonable price."
Pros: "The boarding went super quick and the crew was very helpful!"
Cons: "Not many snack choices"
Cons: "So unprofessional"
Cons: "Alaska is horrible with scheduling and delayed the flight by 3 hours and then an additional hour for system failure"
Pros: "Friendliness of the crew"
Cons: "Seating space"
Cons: "After going through full service to pay my pet fee, I get told at the gate that I need to buy a different carrier because my pet could not move around. I have had this same pet carrier for over 5 years and have been traveling with it. My pet is only 4 1/2 pounds 5 at its max sonthe carrier I have works perfectly fine. I was told to step out the line....made wait til the very very end til the plane was about to leave to be let on. This was an inconvenience as I was all set to go."
Pros: "Arrived at destination over an hour early."
Cons: "Restrooms were inoperable."
Cons: "I sure liked the available media content to watch during the trip"
Pros: "All 3 of us (i.e. my wife, myself, and our adult son) got to sit together AND we ALL got TSA-Pre!!"
Cons: "The stewardess did NOT serve grape juice."
Pros: "The flight and the attendants were super. The amenities are a nice addition, but only if they work."
Cons: "The earphone jack in my seat was not working. I had to poke some napkin in the jack in order to make the plug work correctly. But even then, if there was much movement by me in my seat, the audio would cut out."
Pros: "Very friendly and cordial staff"
Cons: "Flight was delayed and while watching a movie, there were many interruptions ( announcements )."
Cons: "We didn’t have food or entertainment so I rated a 1 star since no NA."
Cons: "It was a good flight, can't help mother nature with the turbulence. Asked for headphones, and they didnt give me one. Couldn't rate the food because there were no meals given."
Pros: "Comfortable flight; free meals/snacks and beverages on premium economy."
Cons: "None that I can think of"
Pros: "Love Virgin-Alaska... roomy seats, attentive staff and good entertainment. Won’t fly on anyone else."
Cons: "Not much. Though first class looked nice."
Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Cons: "We were delayed. Crew was rude. Then we flew to another airport just to get fuel, which further delayed us. We arrived late to the connecting airport and missed our connecting flight home. Not given food vouchers. Had to pay for 1 checked bag despite flying internationally. Overall, very dissasatisfied with Alaska Airlines and I will be sure to go out of my way not to book again with Alaska."
Pros: "Comfort of premium seats. Free drinks and snacks."
Cons: "A little too cold. But I've learned flight are usually cold and went prepared."
Pros: "Flight attendants were super friendly and responsive."
Cons: "They need an internet service that works outside the U.S. The bus ride to immigration and customs is awful."
Cons: "Condescending and rude"
Cons: "Would love to see more vegan options on the menu!"
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Wish there could be real food served.
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "Crew was very rude both to and from Sydney. Always made people feel like they were a burden and they didn’t want to even be there. Will never fly Delta again, especially internationally."
Cons: "Hire employees that at least pretend they enjoy their job."
Pros: "Entertainment selection was nice."
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Pros: "Crew attentive and helpful"
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "Almost 3 hours of delayed"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "Clean Washroom"
Cons: "N A"
Pros: "They were great & super friendly!!"
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Gave information about delay clearly and gently"
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Got first class upgraded. Very nice service!"
Cons: "We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable"
Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "On time flight courteous service"
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "Staff, service, options"
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Cons: "My husband is 6’ 4” tall so the seats on the CRJ-700 are a tight fit for him. Had some trouble with boarding passes not loading on the app and couldn’t select seats until we got to the gate."
Pros: "I've been beaten down to expect a bus ride on flights. However, Delta surprised me. The crew members we're kind, and did the best they could to keep us comfortable."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "Great movie selection"
Cons: "All was great"
Pros: "Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice"
Pros: "Smooth take off and landing"
Pros: "This small craft flight was tight but friendly and comfortable"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "Good flight no problems with boarding and take off"
Cons: "No blankets, it was cold and it was a 4.5 hr trip"
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Cons: "Delay on return flight"
Cons: "Horrible wait if nearly 30 minutes after landing"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "entertainment services"
Pros: "The crew addressed me by name"
Cons: "Wasn't lonng eough"
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Pros: "Delta does a good job of seating and meals and flight offerings"
Cons: "The crew were not customer oriented and seemed like they really weren't interested in their clients. Also we were bounced around between Air France and Delta at the ir port and when trying to check in online even though we booked through Delta."
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "The Delta planes on both legs were comfortable and the crew very pleasant."
Cons: "The check in lines were chaotic and I had already checked in online. I just needed to drop off my baggage, so to save time due to my early flight I paid more for the curbside check-in."
Pros: "Free drinks in Comfort+"
Pros: "When I finally got on a flight (see what I didn't like), the crew was very helpful and the flight was comfortable."
Cons: "When I checked in online, I received boarding passes for the first two legs of the trip, but was told to see a gate agent in Amsterdam for the boarding pass for that flight. It turns out that there was a problem, attributed by one of the KLM staff that I talked with to "a communication problem between Delta and KLM." As a result, I was finally given a stand-by boarding pass. Since the flight was full, I was denied boarding. After hours of trying to figure this out, the KLM staff put me on a flight for the next day and organized a stay at an airport hotel. The KLM staff were very nice, but it seemed to take a very long time to figure this out. They also failed to note that the denial of boarding in the records, which caused a problem in my return flight. The upshot: I missed a follow-on flight to Budapest and had to pay a huge rebooking fee for that missed flight. I also missed a day of my vacation."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"