I really liked that this airline really strived to get the plane in the air by the departure time. That made it possible to get to my destination on time.
staff at counter handled a bad situation the best they could, but it's frustrating that there wasn't a crew available. I was delayed several hours in getting home
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Your gate agent made the boarding process fun. for one of the first times i can remember. i not only smiled but i also felt good inside as i watched a person with passion and a pure sense joy as he did his job with flare, wit and a good sense of humor.
You could see it on the other passengers also...
I did catch his name....job well done....
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
One attendant seemed to be pleasant and loved her job. The other seemed in a rush, rolled her eyes, raised her voice, spilt a beer on a customer (and told the other attendant it was the customer's fault).
Asked to upgrade ticket at boarding. Was told to ask on board. Got on board and told that I needed to do that before boarding.
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
twice now my bags have been lost leaving seatac IN A ROW!!
the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)...
(-_-) really?
I will think twice before flying with this airline again
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