Broken tvs, unhelpful staff, confusing communication preventing smooth travel experience.
There was an enormous line at LAX trying to check in and check bags. Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience!
Me and my son are first time travelers! And we had a AWESOME flight!
Wish there could be real food served.
Cons: "Flight was delayed causing the connection impossible. Delta provides no way to communicate directly with a human making rebooking impossible. The lack of care destroyed our family reunion."
Cons: "More snack options"
Cons: "Not losing my bag on a direct flight"
Cons: "Not make me check my carry on when there was adequate room in plane"
Pros: "The crew was amazing. One of the flight attendants Keddie deserves praise for bringing me snacks even after the main serving was over when I was sleeping."
Cons: "Boarding at JAC was done by walking to plane. Signage for the correct plane was absent, and some passengers were erroneously trying to board the wrong aircraft."
Pros: "Trip was ok"
Cons: "The flight was delayed 1 hour"
Pros: "The screens, quality, travel, attendants"
Pros: "We landed safely"
Cons: "Out of everyone’s control Mother Nature"
Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."
Pros: "Great crew! Very friendly!"
Pros: "It was great, friendly staff"
Pros: "Middle seats were not booked. Cabin appeared very clean. Bathrooms were kept tidy. Very friendly staff. Appreciated cold drinks and the snacks."
Cons: "Flight was almost an hour late to board and depart."
Pros: "The crew was nice."
Cons: "Love delta. Everything was excellent"
Pros: "Great crew"
Pros: "I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room."
Cons: "The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue."
Pros: "Crew was wonderful"
Cons: "This COVID to be over"
Pros: "Crew was very attentive. I appreciated the extra spacing between passengers."
Cons: "I would have liked to see alcohol served."
Cons: "Good for now"
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "The plane was very new everything was good"
Cons: "Nothing considering the situation"
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Quick flight"
Cons: "Coffee or beverage service would have been a nice touch."
Pros: "On time flight courteous service"
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Cons: "Dutch sub titels on fims would be good"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Cons: "Told to drop down a class on arrival at gate."
Cons: "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."
Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"
Cons: "No entertainment. No WiFi. Lots of dissappointed people."
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "Nothing was enjoyable."
Cons: "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."
Pros: "Overall is a good flight"
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Flight was smooth...take off to landing"
Cons: "Flight was delayed 3 hours"
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Cons: "Flight delayed 24 hrs"
Cons: "Tray table was dirty"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Pros: "Friendly, professional, polite, perfect."
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
Cons: "Getting baggage took an hour"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"
Pros: "Friendly staff. In-flight entertainment included."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Cons: "Old plane, no entertainment"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "Everything was great. Slept the entire flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Easy check in, excellent onboard service.
Cons: "Air Canada only offered drinks during the flight. If you do not have a credit card with you, you can not eat anything. the flight was 4 hours and 45 minutes but there was a problem, this detour was an additional 2 hours and 30 We were a total of almost 7 hours inside the plane and without eating any"
Pros: "Great service, a lot of legroom"
Cons: "Not really happy about the food choices"
Pros: "Flight delayed and changing of gates"
Cons: "To far from one gate to the other, you need a shuttle"
Cons: "Unreliable flight, always late, not staff at the check in terminal"
Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Pros: "we had to pay for everything"
Cons: "Not much knee room"
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "The Air Canada app to have access to the entertainment on board did not work."
Cons: "Too short period between 2 flights, barely have time to pass the border, almost miss the next flight. No inventory of food."
Cons: "The delay from Toronto to Newark which makes me pay extra money for my parking."
Pros: "Friendly professional staff...flight was on time and pretty comfortable"
Cons: "For almost a 5 hr flight all they offer is water or juice...no complimentary meal...and the meal that was offered for sale onboard, they did not have enough meals to keep up with the demand of actual passengers who wanted to purchase."
Pros: "The crew was professional and friendly."
Cons: "The return flight to Orlando was just shy of 2 hours delayed. It was delayed 30 minutes prior to boarding. Then we sat on the plane, at the gate for over an hour. The plane was absolutely filthy. There was food on the seats, on the floor, smears on the window. It was disgusting and I could not wait to get if that plane. I will not be choosing air Canada in the future."
Pros: "It's Vegas, what's not t like!"
Cons: "Plane ride home after 4 nights in Vegas..."
Cons: "The flight was an hour late!"
Cons: "Economy seats are very small and tight. Food is average at best. Crew is semi-friendly/"
Pros: "The plane is spacious and comfortable. The crew is quite nice."
Cons: "Air Canada overbooks their flights. So if you don't pay extra for your seat, (even if you get to the airport 3 hours in advance), they'll just tell you sorry you are on standby. Which means I literally had to stand by the gate and hope for other people to not show so I could take their seat."
Pros: "Seats Comfortable. Drink service was effiicient."
Cons: "An hour to get a gate upon landing. Unacceptable. Crew did not push passengers to get luggage stowed. They did not seem very concerned about boarding efficiently. Cup size on drinks is stingy."
Pros: "Plane was on time and manned appropriately with a single crew member. Gate checked bag was handled with care."
Cons: "No complaints."
Pros: "I'm done flying with this company. Only reason I did was because I had a $100 gift card from the last time I flew with them and it was delayed 4 hours. Couldn't even use the gift card to pay for my luggage because they didn't have a proper machine to accept the gift card."
Cons: "Bag damaged. No one to report damage to"
Pros: "Food and movies were good"
Cons: "I received a boarding pass in AMD for all my flights, when at the gate in paris the agent said we have to give you a new boarding pass and seat. I had window prior, now it was the MIDDLE SEAT!!!! They said they couldnt do anything about it because Air India changed it and they couldnt do anything about it. Especially since the flight was also full. Not Air Canada's fault, but the expererince of middle seat is TERRIBLE."
Cons: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Cons: "We never got on this flight because we were delayed due to an emergency landing. Couldn't get anyone to help us get home sooner than 24 after when we were originally scheduled to be home in Nashville."
Cons: "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."
Cons: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."
Cons: "Very rude staff, my flight from Dublin was delayed for three hours on the runway why they fix the leak for the restrooms. Once we landed I had to clear customs in Canada and get to the new flight. They told me when I finally had to make through the airport and through customs that I need to manage my time better and understand and give myself plenty of time to make the flight.. REALLY??? It wasn't my fault that their crappy plane wasn't working right wasn't my fault we were delayed but I need to manage my time better I think they fell and bumped their head!!"
Cons: "I will never fly Air Canada between Detroit and Toronto again. Both ways the crew looked exhausted and like they were rather be anyplace but working our flight. Both times they took our carry ons without giving us a choice. For our flight out this was a stressful nuisance because we had to catch a connecting overseas flight. This involved my husband and son going to baggage claim and then having to go back through customs and TSA. The whole point of carry ons is to avoid this. Luckily we didn't miss our international flight but not a good way to begin a trip of a lifetime. Flight was completely uncomfortable and it seemed like no one cared. Should have driven"
Cons: "Plane was 3 hours late. 10$ meal voucher was all I was given. Had to run to make my connection to europe. Causing lost luggage for 3 days."
Pros: "It was short."
Cons: "The gate area was horribly crowded, extremely chaotic and hot."
Pros: "The flight was on time and efficient"
Cons: "The seats have gotten so small and the rows are so close together that you feel like so many sardines in a can. The airlines have added extra rows to these planes to increase their revenues at the expense of the customer."
Cons: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault. Also, the in-flight movie selection was horrible, probably due to the fact that they had so many Canadian films (which apparently is required in Canada)."
Pros: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Cons: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
Cons: "Cancelled, terrible service, cancelled last minute, no reasonable options for rebooking, not enough staff, disorganized section at airport, rudest security ever."
Pros: "It was comfortable"
Cons: "Late. Again. Each of my flights with Air Canada has been late."
Cons: "Left unattended in wheelchair at two stages"
Pros: "Staff on air canada flights are always pleasant. Movies make the flight go by quickly - good selection."
Cons: "The flight was delayed for reasons that were not communicated to the waiting passengers. The plane was there and seemed ready to go. Perhaps they were fueling up, unsure. Those around me were getting restless as many had connecting flights that were being impacted. Perhaps if updates were given as to why the delay was taking place, it would have settled some of the passengers."
Cons: "Late departure Schedule changes Chaotic boarding"
Cons: "Cancelled my flight. I have zero faith in Air Canada."
Cons: "The rest room did not work"
Pros: "A nice short flight: there isn't much to say here, but the flight was smooth."
Cons: "The crewman seemed somewhat pushy. Perhaps a recalcitrant passenger put him in a bad mood."
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."
Pros: "everything was as I expected"
Pros: "Economy seating for such a small plane was great."
Cons: "This flight- one of the crew (female) had a miserable attitude. Like we were an inconvenience."
Pros: "Seats were comfy and super clean"
Cons: "The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us"
Pros: "It was a flight."
Cons: "The glory days of the airlines are gone."
Cons: "Flight could’ve been on time."
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Pros: "The airbus seats were far more comfortable than the 737-800 seats that we had on the orevious outgoing flight. It shows comfort is possible when the airline selects the right equipment."
Pros: "Travelled with my 3 children they had a blast with the comfort and entertainment , next to the amazing professional staff!"
Cons: "THey would have loved the additional choices for food items...."
Pros: "Just outstanding handling of any upcoming issue, comforting travelers, helping lost moms not knowing what to do with their unbehaving sceaming kids. Helping rude business travelers to get more alcohol without charging them, and many challenges along that line, just handled amazingly!"
Cons: "just the food items available, would be so nice to have a few more options for purchase!"
Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."
Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."
Pros: "The crew was great"
Pros: "The best part of this flight was getting off the plane and vowing never to fly United again. They, in this experience were no better at doing their job - getting people from one place to another on time with a little comfort and dignity - than the cut rate guys. Miserable 13 hour trip for what should've been 4 hours in the air."
Cons: "13 hours of travel time for what should've been 4 hours on two planes. The first was staffed by a miserable crew who seemed bothered by the notion of having to deal with passengers. The second was staffed by a crew who couldn't see the passengers scrounging for anything to cover up with to keep warm. Both crews lacked any sense of pride and professionalism. Add delays to that and you have a sum total of a miserable trip home."
Pros: "Snacks and drinks. Good legroom"
Cons: "I chose our seats online upon booking about 5 months ago and when we got to check in we were told we weren’t even sitting together for a 3.5 hour flight. Not sure why we got leftover seats when we chose already And booked months ago"
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "Our flight attendants were delightful, courteous, and helpful, but the flight had ZERO entertainment available without additional payment (even the flight tracker cost extra money)."
Cons: "I didn’t like that the data before our departure our flight departure was changed from 1 PM to 1:30 PM and the day of it was changed again to 1:18, but then was delayed again. That issue made us late to Chicago which caused us to miss our connecting flight to Minneapolis by 4 minutes. 4 MINUTES!!! . So as I write this review I am sitting in ohare at 5:17 AM awaiting my flight when I DHOULD have been in bed in Minneapolis for the past 8 hours"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Enjoyed the extra space from Economy Plus - really made a difference from the complete sardine cans in regular economy. Crew was friendly."
Cons: "Unfortunately the crew blocked the path to the toilets in the back of the plane for over an hour... I've never seen a crew move so slow. Also, the DirecTV screens in front of each seat were annoying, as they put the controls on the armrest so they were constantly being turned on accidentally."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "Loved the direct flight from Newark to Costa Ruca which arrives in less than 5 hours, crew was very helpful to other passengers with connecting flight info."
Cons: "Typical cramped seating, need to pay to watch movies/direct TV and food, minuscule snack pack."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Cons: "They booted me from my first flight, and the rebooking. Finally left on the 10 PM flight and then there was a mix up with my check in bag. No one knew whether it was on an earlier flight or on my flight. United Airlines is full of incompetent employees. Never flying with them again."
Pros: "Boarded quickly, seats had more leg room than I expected."
Cons: "United's check in process for economy fares requires in person check in (you can't check in online) so checking in at Newark was a bit of a hassle."
Pros: "Timely boarding and excellent service"
Cons: "For some reason reserved seats don't mean much on a United full flight. My wife and I spent the 3+ hour flight 12 rows apart. When we tried to speak to the gate agent, explaining that this was our honeymoon, she didn't even let me finish my sentence before interrupting and saying there was nothing she could do. At least look a customer in the eye, listen to their concerns and apologize."
Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"
Pros: "But they did do a "quick turnaround""
Cons: "flight was 2 + hours late."
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Cons: "I'm still here never got out"
Pros: "Staff very friendly as always."
Cons: "Delayed flight. Paid for Wi-Fi and it cut out halfway through the flight and was extremely slow so I wasn't able to get much work done. Not worth the purchase."
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "Kind flight attendants"
Cons: "This was a tiny cramped plane and didnt have much comfort."
Cons: "My seat didn't recline, no free movies/TV."
Cons: "There's no spave at all between your seat and the one in Front of you. I couldn't leave my seat to go to the restrooms without shamefully jumping into the two gentlemen's sitting next to me"
Cons: "The whole services!"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "Flight proceeded as scheduled."
Pros: "Quick, comfortable, smooth, and pleasant"
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."
Cons: "Didn't even get to fly they canceled all my flights with no resolutions"
The plane was extremely cold, which made it even more difficult to sleep on the red eye.
Cons: "Seat comfort and room for plus size people. More than water to drink. Snacks!"
Pros: "Good grew. Good flight"
Cons: "Notification of delays and reasons for delays"
Pros: "Cost of ticket. Direct flights"
Cons: "Nothing really to dislike. Frontier is a discount airline, no frills and this is great if you just want a ride to wherever they go."
Cons: "Almost two hours of delays with no communication what so ever. Sat next to a woman with a child far to large to be sitting on her lap without any sort of second thought."
Cons: "kept changing gates flight over hour delay"
Cons: "Seats confining, tray tables miniscule, seatbacks unadjustable, complimentary beverages, i.e., water, grudging, reading light inoperative, luggage fees predatory. Oh, and we were sent to the wrong baggage carousel in DTW. A once in a lifetime experience"
Cons: "No soft drinks included with flight."
Pros: "Fast, curbside check in at the Denver airport."
Cons: "The Denver airport needs to provide shade for the employees baking in the 90+ scorching sun and heat at the curbside check in point. The website navigation needs to be more user friendly"
Pros: "Like low airfare."
Cons: "Don't like having to pay for every little thing, like carry-ons, sodas + snacks on trip, and seating. Feel nickel + dimed to death, negating savings."
Cons: "Flight was overbooked so they asked people to give up seats. Because of the overbooking, we were delayed in leaving by about 30 mins."
Cons: "Every possible thing that doesn't include you putting your self into the seat is charged for. $40 to check a bag. Charge to pick your seat. No complimentary water or snacks."
Pros: "Plain was clean, new. Boarding was good, everyone was friendly"
Cons: "One of flt ttendance did not stop talking a out work experience with previous clients. One was talking about diper they found. One was talking about eye surgery. . TMI Also I m 6'9" it is ridicules I have to pay extra to be semi comfortable in my seat. I had to pay to get more leg room on for. I cant fit in regular seat. Not enuff leg room"
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Cons: "The flight was delayed 4 times. Over 6 hours later, with no explanation. Causing me to pay for a hotel room that I didn't stay in. Miss a meeting for myou business. Costing me monry. Horrible."
Pros: "Low fares"
Cons: "The almost 1-1/2 wait to check in luggage. I realize they say come 2 hours prior, but didn't anticipate that I would spend the bulk of the time checking I. Bags. There should be 2 separate check in"s, one for. Aha and one for people buying tickets."
Pros: "Cleanliness of plane. Crew was very courteous."
Cons: "Lack of leg room"
Pros: "The pilots were friendly & competent."
Cons: "My gate was changed with no alert on my phone or at the original gate! I almost missed my flight because nothing was said about the change! Also my seat was changed without my notice or approval! And the flight attendants were not friendly at all! No hello or welcome when boarding, nothing during the flight."
Cons: "Long line at check in, even though we had check in on line. When I buy a plane ticket I don't want to buy a seat. And paying for carry on is a joke"
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Cons: "It's a sham to offer an "inexpensive" ticket price, when that payment only ALLOWS you to pay additionally for your seat! checked luggage! carry-on luggage! any and all food and drink on the plane! The trip ended up costing us twice the ticket price. When we landed in Phoenix it took 45 minutes to get our luggage because they were short on workers, so the same people took our luggage off the plane, then loaded the next flight's luggage on the plane while letting ours sit in the rain, before bringing us the off-loaded now wet luggage. Flight attendants barely do anything! Mostly they stand - or sit - around in the back talking and laughing amongst themselves. Never again!"
Pros: "Both flights felt like there wasn't a sense of urgency. Although my flights went smoothly personally, others fell victim to the extra fees for not checking in a bag ahead of time. The customer service when checking into the flight to Detroit was appalling, however. The reps made us check in at a certain time and then disappeared when that time came, leaving a brand new employee to himself and I'm assuming a manager with his arms crossed. Not engaging his line, letting them know he'd be right with them. Customers frustrated began cutting the line and it's understandable, getting charged up to three times as one put it for the same bag. All that aside, I liked that I could pick my seat and naturally chose the front of the plane. The crew on way home was amazing! Very friendly and kind hearted."
Cons: "Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!"
Pros: "It was delayed in AZ"
Pros: "It was awful. Worst flight I have ever been on. Delayed for no given reason and then it took two hours for our bags to make it to the carousel. Never flying fronteir again."
Pros: "Hours and hours of delays both flights. No one giving updates. No apologies. Have to pay for every single thing (extra to pick your seat, extra for every single bag, they give you no snack or beverage, seats do not recline). With all the extra fees it was no cheaper than any other airline out there. And every single airline I've been on has been substantially better."
Cons: "The flight to Denver on the 21st was cancelled and I was notified the return flight would also be cancelled which it wasn't. I re-booked with another airline only to find out the original flight with Frontier was not cancelled so I essentially paid for two return flights. Will never sly frontier or spirit ever again."
Pros: "Price, the actual flight itself(flying)."
Cons: "Certain insensitive employees, the enormous price difference from online to face-to-face purchase of bags, needing a gate pass to escort children/loved ones to their gate and not being pre-informed."
Pros: "The actual flight is fine. The leg is just about 60 mins and the price of the fare is the most attractive portion. For $50 RT, there is not much to expect when you fly a discount carrier. What made the trip a bad experience was the return flight, where two consecutive flights were cancelled with no clear explanation to the reason (definitely not weather related). To reach my destination in time, a separate one-way ticket had to be purchased at an alternative near by airport. Frontier is certainly a low cost carrier, but not very reliable to Reach your destination"
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Pros: "We did not crash."
Cons: "3 hour delay, really no frills, we did get a cup of water (grudgingly)."
Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."
Pros: "thankfully a quick flight"
Cons: "horrible and uncomfortable seats, took over an hour to board the plane, poor service"
Cons: "In AZ visiting flare up heath issue cause concern for me to want to wait a few days to travel, I called in advance to change flight 1.) Couldn't get an American worker on the phone, workers are in the Phillipines! 2.) The rep stated a doctors note was necessary and I would pay $99 but if I couldn't provide a doctor's note then it then was $99 plus any amount over the cost of ticket. 3.) Loss over $350 on the trip departure flight from DTW to PHX. 4.) Charged baggage fee and never went on a flight"
Pros: "Affordable On time"
Cons: "small spaces although bigger than Spirit"
Pros: "Arriving early"
Cons: "Haven't to pay a fee for my actual seat and checked bags. Seems very excessive."
Pros: "Crew was good, flight was fine. Comfort of the seats much less"
Cons: "Sat in seat 3c, felt as though all the padding had been removed. Very hard on my back and butt for only a 2 1/2 hour flight. Think I'll skip Frontier despite the cheap fare to arrive sore and stiff is not how to travel"
Pros: "The flight attendants"
Cons: "The screaming kids and babies"
Pros: "The price"
Cons: "How hard it was to find a way to check a bag on-line. AND How they loaded a whole 2 planes, then decided that they had all the people and baggage and crew on the wrong planes, had us all get off and then switch planes. Are they Crazy???"
Cons: "It's ridiculous that you have to pay 40$ both ways for a carryon, your airline advertised a cheaper flight but with hidden fees. Will never fly again."
Cons: "Having to pay 80dollars for luggage terrible wont do it again and199 for water!"
Pros: "Price of airline ticket. , plane was fairly new and we had a smooth ride all the way to our destination."
Cons: "Seat were small and didn't recline . No wifi ."
Cons: "I was told my carry on bag was not a carry on and I had to pay 40 dollars extra to have it put in the cargo hold. When I looked at the other passengers bringing on their carry on bag which was the same size as mine I felt I was ripped off for an extra fee just to make money off me. I will never fly frontier crappy airlines again."
Cons: "There was only 1 agent at the gate, they were looking for volunteers to give up their seat. I got in line with 3 others, but he was the only one to take tickets as the boading process was under way so there was nobody else at the desk for our questions about when the next flight was, what was the compensation etc. Very disorganized. Their offer to give up your seat was a joke. No flights available for 2 days. JOKE"
Pros: "Flight was very cheap."
Cons: "Flight was delayed by three hours, we weren't given notice of this until AFTER the time we were supposed to start boarding. We were promised breakfast/lunch vouchers and a voucher from Frontier, however we never received the breakfast/lunch voucher...so people sat around waiting for this voucher instead of going to get something to eat on their own. I did receive a flight voucher for another flight with frontier for $25 off, but I must book in 90 days. I understand flights will be delayed time and again, but it was how they handled the situation, how we were promised vouchers we did not receive and how we were NOT notified earlier of our delayed flight that I was upset. Airlines should be upfront with their customers who may be traveling for time sensitive events."
Pros: "There was a gate issue in PHX, but they found another gate and we still arrived on time."
Cons: "I do not like random seat assignment. I was not aware of this until check-in."
Pros: "Efficient and quick. Got us in 30 minutes early"
Cons: "Small tray tables"
Pros: "The price of the flight, the hospitality, and comfortable arrival was all A1"
Cons: "It was a good experience"
Pros: "Frontier Airlines were a pleasant change from Spirit Airlines if only from the point that there were no delays."
Cons: "I can't think of a single thing other than the seat prices and the luggage charges are more than Spirit, however, the weight maximums are more than Spirit allow and that was pleasing."