Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all.
Friendly, attentive staff. Good service. My toddler, husband and I boarded first because of our child, so we had plenty of time to get comfy on the plane. The flight attendants served sufficient drinks and snacks for the 1 hour flight.
Flight was delayed two hours so my toddler and I had significantly longer to wait, which is not too fun. However, I understand this is unavoidable sometimes.
very inefficient boarding. Also had trouble booking seats in the 24 hours before the flight.
Mix up with seating had boarding card reprinted twice and no one could explain why it happened. Staff otherwise were good.
Food is tasteless and it is too crapped. No leg room on planes
Only gave me 20 hours notice, and put me on hold for an hour when I tried to call
WestJet has very good hard shell seats on the 737-800. These are well contoured and padded, and far enough apart to offer decent legroom (row 8). The seating experience was vastly better than being in a “preferred” bulkhead row on an AC Rouge B767-300. Boarding was efficient so we were able to leave the gate slightly early.
Pre-purchased meals are delivered with the first service after take off, which was awkwardly early on a five hour flight that departed at 3 pm.
The pilot was very informative about when we were leaving and what was causing delays
The flight attendant was pretty rude when I asked for help with finding space to put my carry on bag. The seats were INCREDIBLY uncomfortable, they are too shallow and I felt as though I was going to fall off of the seat
We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto
Some of the people who helped with wheelchair assistance for my dad were kind.
1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez
Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas
One of the stewardess was very kind
The longer leg from US to Frankfurt was very difficult to sleep in because the mid cabin section light was not turned off
Terrible service. Flight delayed (two hours).
There was a name change needed for the flight..they weren’t able to support that at all resulting me cancelling the flight.
|Flights Arrive in||Edmonton|
|Flights Depart from||Dallas|
|Airlines||Air Canada, WestJet, United|
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