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I understand the delays caused by the storm, but that doesn’t mean the systems had to be chaotic. The app showed one thing, the screens showed something else, and the gates kept changing every 10 minutes. It was a nightmare trying to figure out where to go.

Unfortunately, I left my headphone's case in the bag of the front seat. I was seating on 9C. Hopefully the found it and I can get it back. I have not been able to get in contact with Southwest. Other than that, everything went fine.

Flight was constantly delayed with significant changes in time, it was supposed to get to Colorado Springs at 8:30 PM but it got there after midnight.

I don't know why flying out of Sarasota requires two plane changes.

Plane was late. Zero service for 2+ hour flight and it was not that bumpy.

Great flight. Good snacks and drinks. Grateful it was free. The flight from Nashville to louisville, i think her name was Tracy (not sure that's right) super awesome, nice and cheerful. She really enjoyed being at work today! She was the person who scanned the boarding pass on flight wn941. She should be recommended for a raise !

I elected to pay for the upgrades and found very little difference

Flight was hours late, unable to sit next to spouse, I have had so much better experiences. Substantially better, only saving grace was that it was a short flight.

I was assigned seat 7E, yet my boarding was Group 5, which caused me to have to put my luggage in the back of the plance above `19 or 20 aisle, as passengers who had boarded earlier took the overhead bins in the front. SW needs to monitor bin space and ensure that bin space above the seat are aligned to those sitting near their seats. Also the seating assignments needs to align with group number. Maybe board those last first and so on? Having said the ALL the passengers on the plane were gracious enough to allow me and other passengers in this dilema to retrieve our luggage and helped us along the way. I always love the flight staff, as always their fantastic and I can't rave about them enough!

The flight crew was extremely rude and especially not helpful when our flight was delayed.

These Delta 717 jets are ancient. No entertainment and you have to pay for WiFi that barely works and goes in and out the whole flight. Delta should be ashamed flying this garbage.

It was delayed over an hour and a lot of announcements disrupting movie.

I had an extensive delay on my previous flight and we had another delay due to the crew not being there. We were scheduled to have a late arrival but due to the delay it was even longer.

No tv. No free wifi. They need to ipgrade these planes - especially on a 2 hour flight.

I am a die hard Delta flyer, but they missed it on this flight. It was on their very dated 717-200 aircraft, which I knew when I booked it so I knew it wouldn’t have seatback screens. However, the internet was awful and it wouldn’t even send texts a lot of the time, much less even connect to the delta app. It was also very hot while in the air, which never happens. What was even more disappointing is that the crew only gave me cheezits and a beverage, even though I was in Delta Comfort. The main cabin fare gets these items. I didn’t get any kind of improved snacks and that was unacceptable. The crew wasn’t very visible at all either. If this was my first delta flight, it would be my last. I am just going to assume it was a one-off flight.

Flight got canceled 4 times, missed my connecting flight due to delays, have to wait to go home tomorrow

We departed and landed early which was a nice surprise. The boarding process was slow.

The WiFi was not working. That made for a long flight.

Timing, quality of service, promptness and courtesy of the staff

There was no wifi available on this flight. And there were no screens, no onboard entertainment, no entertainment options at all. It was like travelling in the 1990s again, except without even a main screen for options. Seats, as usual, were tight and uncomfortable.

The crew was friendly and helpful. The entertainment system in my row did not work for movies and TV shows and the Direct TV cut off in parts and stopped showing the baseball playoff game.

Non-stop commercials were frustrating when trying to view direct TV

The wifi didn't work and I needed to do some work. This was a business trip.

Flight left 2 hours late with no explanation as to the delay

The space between seat rows seemed to be larger than other airlines. I didn’t check their food or entertainment since I slept most of the way. They do seem to have a lot of options for purchase though.

Jet blue just had great service overall! Only a little turbulence heading out of Austin, otherwise the jet stream helped the speed of the trip!

Flight cancelled 2 hours prior to boarding. No explanation. No refunds.

Worst flight experience ever flights canceled. JetBlue told us just did not even bother standing in line to come back in one and a half hours then without any information we had to go pick up all of our luggage and spend over $2000 in accommodation just to get home. JetBlue said that the next flight available for us to get home would be three days later. Absolutely absurd hasn’t offered to give us any compensation do not fly JetBlue horrible company. They said it was based on the weather and the weather is great in all locations that we would’ve been flying to total hoax. I think it’s a conspiracy theory.

The flight was excellent. The crew was welcoming and attentive.

They pulled our pilots for "another" flight and delayed us without any compensation.

Staff are polite,and even offer us to tag our baggages upon seeing us from the entry

Had to find alternative flights because of AA lateness and bad planning

When we landed, there was only one gate agent to handle three planes, including retrieval of carry on luggage. I was stuck in the jet way waiting on my carry on for almost 20-30 minutes. NOT GOOD

AA changes gates constantly at DFW. I got 5 or 6 gate changes. Fortunately the last few were all in the same terminal. I know DFW so it is not a big deal for me but it is a bit disturbing.

Uncomfortable, not managing boarding process and managing people in the way waiting to board at a later time. Terrible delays

DFW notification of changing the gate notice was an inconvenience.

We never made it due to delays on both ends. Gate attendant said it was mechanical but the system said otherwise, so no compensation. That’s not right.

The only thing to like was that we eventually got to our destination

Our 8:45 am flight kept getting delayed. Boarded after a 2 hour delay only to be taken off the plane again. At 12:30 pm, we are told there was a new plane and we had to change terminals. Flight was delayed again to 1:50 pm. Eventually boarded again only to be on the plane for over an hour. Flight finally took off at 3:30 pm. 7 hours after original scheduled time. To top it off, couldn’t even get coffee on the plane due to turbulence.

My previous flight was late and did not connect properly. The gate was closed and I missed this flight.

Gate not determined until I got to the airport - hard to plan the trip to the airport.

Very well recently! Frontier is improving and less harrassing customer on luggages! Positive!

Terrible. The canceled my entire flight when I requested a refund for a trip frontier canceled trip one way.

i was unable to check in the flight. refund requested

Book with frontier airlines with the mentality that they'll cancel your flight, kick you off and lose your luggage. Anything besides that is a win. Compare prices with other airlines (to include luggage) and if frontier is still worth it, book it but know all of their policies.

Would be great if Frontier can Assign Seats together under one PNR

Boarding was organized and flight was on time. Overall very satisfied with my flight.

The boarding gate was in Terminal D, but the Frontier counter was in Terminal E. So I had to move back and forth between terminals to check in my luggage. This was the worst experience that I had in terms of flights.

My departure gate was E10 but no kiosk at E10 for check in & no one to ask. A United attendant helped direct us to E38 for check in. The kiosks at E38 were all malfunctioning. A counter agent had to check us in. We then had to walk back to E10 for boarding. E10 to E38 at DfW is not an easy trek. No where in all the info they sent us indicated there were issues to over come. They can cut only so many corners. Luckily we arrived plenty early to deal with Frontier’s inefficiency.

Horrible, first and last time that we use frontier. Kept us in Las Vegas for 8 hours. We boarded original flight at 2 pm right as we were getting ready to leave we were told that plane had issues. Stayed in gate and then after a couple of hours we were told that we were being assigned a new plane and were moved to a different gate. Then after 3 hours they said that the plane had issues and after a while of just being delayed it was cancelled. Thankfully there is southwest that came to rescue. We purchased ticket and left Vegas at 10 pm