|Flights Arrive in||Tokyo Haneda|
|Flights Depart from||Dallas|
|Airlines||Air China, China Eastern, Cathay Pacific, Asiana Airlines, Air Canada, Emirates, United, Air France, China Southern, ANA, Qatar Airways, Lufthansa, American Airlines|
Everything! New aircraft DREAMLINER
Pushy Chinese people acting like someone is trying to take something from them!
Big delay in PEK
New York to Beijing plane was new.
Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks
I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want.
Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain.
Not a thing
The flight is not too busy
I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.
Nice new airframe, for what that's worth. Staff are attentive, friendly.
Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent.
All is good. Check in great. Boarding great.
Don't like crew pulling out my charge cords or ear phone jack so early into the landing process.
Full plane yet service went well.
Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown.
Very comfortable seat in the exit row and entertainment to choose from offered a wide variety of current and older movies, I was very impressed and will for sure book through China Eastern for my next flight to Hong Kong next month
Breakfast was a bit bland but nothing bad
Excellent meals, excellent entertainment system, great staff
Flight delayed as always
Everything was good.
There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies.
Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm.
Friendly, professional crew.
Bit of turbulence, but hey that's what happens when you fly.
Crew was kind & do their job well ensuring passengers are taken care of. Food was very good.
Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late.
It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.
Tons of leg room.
No soap in bathroom
on-plane service is good
back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.
Quick and organized airport and boarding
Old plane uncomfortable seats
Ran out of the best meal option in Business Class...
Early flight was not as crowded
But was very busy just the same. Weather was poor
Service, Ecofriendly, Kind Staff
How I was treated How I felt was wonderful.
Plane is good as usual
Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed
Efficient and good actually good for airline food
Electronic equipment a bit out dated and below standard
I was specifically asked for the vegetarian food n mentioned that I am highly allergic to the eggs....in spite of that no vegetarian food was served till I asked the staff about my food...i was told that there is no vegetarian food for me....n at last I was served with very basic food .....not at all good...i could not eat that n stayed hungry n could not even sleep due to headache n acidity This FOOD experience was extremely Disappointing
Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic.
Other Crew woman
The United flight had a great entertainment package (movies, tv shows, etc). The flight attendant who sat in front of us was awesome,and fun to talk to. She gave us some great tips about things to do while in Athens. The food was good (for airline food).
The flight from Newark to Athens was interesting. The flight changed gates at the last minute. The plane was towed to the new gate, then we found out that it was going to be delayed an additional hour due to required maintenance checks. Actually, I don't mind the additional maintenance checks, I want to arrive alive! We arrived in Athens 90 minutes after our expected time. We got seats in the exit row, however, we couldn't really enjoy the extra legroom for 2 reasons: 1) The exit hatch was right in front of my girlfriend who was sitting near the window. She couldn't extend her feet without kicking the door (I big no-no at 35,000 feet). 2) Our row was right in front of the bathrooms, so I had constant traffic bumping me in left shoulder and lines of people literally standing in front of me for the majority of the flight while waiting for their turn to use the bathroom. They are stepping on my feet constantly or passing gas in my face (I wish I was kidding).
Ease of boarding and good communication from pilot
Flight attendant was gruff when communicating. She seemed angry when providing information. It was a short flight, so not a lot was offered, which was totally fine. However, when she walked down the isle with water, she appeared to be looking at the ceiling and didn’t stop to check if many people wanted water, including me.
Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty.
Nobody was checking tickets for checked bags we deboarded.
It got us to London. My bags were quickly available.
The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future.
Delayed flight which kept pushing back for more then 5 hours. Got booked on the next flight got middle seat. Flight attendant was rude and short with people. Not very personable. Plane was so hot everyone was sweating.
Flight was delayed by 1h30min, so we arrived very late
Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight.
Good seat width Great movie selection Great food and drinks Nice and large A380
The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice.
I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare
We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!
Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight.
The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding.
There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time.
Crew seemed nice, helpful.
It's a budget flight so can't expect much, yet aircraft was small cold and not comfortable for such long internatianal flight
Crew seemed nice, helpful
It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight.
i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours.
Great crew and comfort for economy class.
Food could be better
Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home.
I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out.
Staff Many empty seats
Overall the service was good.
ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs.
The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards.
My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA.
Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks.
The wedsite for Qatar could use some work.
Modern plane and great crew.
The service of the cabin was great!
The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow.
The crew were very friendly and helpful.
It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights.
Crew and Food
DELAYED BOARDING, OVER CROWDED TOO TIED, VERY HARD TO GO TO TOILET OR STAND
Food excellent. Cabin crew friendly and professional. Also very attentive.
Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt
Service was poor, lack of vegetarian food
Great service and timeliness.
I wasn’t offered earphone headset so I could not enjoy entertainment.
We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too.
The seats are very close to each other . The plane was taxing for a long time before or has a gate available .
Not a thing
Good land side service (partially because I am Star Gold) and fair on-board service. luggage was delivered faster than expected in beijing.
Fair Food and Fair beverage... Air China indeed needs to have some western style food. seat is fair to poor condition; too narrow for me even for a economy class (mind you that business class is not much better). and maybe they should learn about something called "entertainment terminal". you stare at a public, plasma TV for 3 hours without change of programs. thanks for the ancient device. that does remind me what flights could be 20+ years ago.
Crew was great. Boarding and deplaning was really fast.
The entertainment was horrible. I had to watch the same three movies over and over again, because the other choices were not good. The food was barely edible. If I fly with AirChina again I will have to bring my own food and download enough entertainment for the whole flight.
I had a seat with very little leg room. The food was rather bland and the boarding process was slow and delayed the departure time.
Big delay in PEK
Never made it to Chicago, rerouted through Washington DC.
Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.
Nothing good to say about AA
AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel.
What to like with AA?
Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.
Rude and disrespectful
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