plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight
United Airlines has these television monitors directly in front of the passengers (the back of headrest of seat in front) that passengers simply cannot get away from... Napping or reading a book were hindered by the constant flashing light of the screen pressuring/asking passengers to pay to watch movies. Would have been ok if option was available to simply turn the headache-inducing thing off but it just played and played with the same ads over and over for hours... Not very peaceful.
The plane was clean and refurbished. Modernized to a certain extent. We flew through rough weather, but the Captain kept us informed and overall, I enjoyed the flight. it was so nice to be in a plane that didn't look like a dump. My seat was fairly comfortable and I enjoyed the extra room between me and the tray table and I had better leg room.
( did not order food, though menu selections were not really to my taste and did not use entertainment offered )
Flight attendants seemed bored. Both didn't appear to want to do anything than the BASIC requirement of their job. The only reason our flight attendant smiled was because our flight was bumpy at times while she served and it was a bit comical. I had to speak first to the flight attendant when I boarded.
I like the window seat, unfortunately the way the seats are placed, you are lower than the window and have to lean forward to look out.
For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours.
At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The united employee starting with the man in the ticket area by the gate. He was VERY rude and unprofessional. He was talking to me like was a dumb person. He was explaining to me that I could only take one bag on the plane and it was how he explained it to me that I did not like. United needs to work on getting rid of people like him, they are agitators.
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